Trusted Agent profile · Rotherham, South Yorkshire
★★★★★
267 reviews across 3 platforms
16-18 Moorgate Street, Rotherham, South Yorkshire, S60 2DG
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Rotherham, South Yorkshire, at 16-18 Moorgate Street, is rated 4.6 out of 5 across 267 reviews on three platforms, including 257 Google reviews rated 4.6.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicki and Tracie were very friendly, helpful and professional when dealing with our sale. They took care of everything and found them very easy to communicate ...Read all 2 from sellers
After deciding to sell our house and a previous agent letting us down, we decided to try Reeds at Rotherham. We had the best treatment and care by these people ...Read the review from landlords
I have recently rented a property through the Rotherham branch of ReedsRains. The whole process was handled by Adam Fletcher and Hannah Read who were both ...Read the review from tenants
Every review we hold for the Rotherham office, from every platform, shown as written. First names only.
1/5
GoogleAbsolute con, they charge you a 1 off fee for the remortgage club so you go back every year your mortgage is due. Avoid there's plenty of free mortgage advisors out there that can get better rates as I now know.
Hi Steve - I do believe this review is for a different company, not Reeds Rains estate agents. Thank you
5/5
GoogleReally helpful. Just bought my flat through them. The seller was badly organised. George did so much work to get them through to completion. If it weren't for him, the deal would probably have fallen through. He was excellent I worked with WHBrown in Rotherham before and the difference in service was tangible.
Thank you Mr Bacon. We wish you all the best in your new home.
5/5
GoogleReeds Rains were very good from start to finish when dealing with our tenancy, it was a very smooth process. Hannah Read and Adam Fletcher were really helpful and kept us well informed. I would definitely recommend.
5/5
GoogleI was purchasing my first property. George Pitchford who was negotiating my sale made me feel very comfortable and whenever I had any issues he was always there to help. He was also on top things ensuring things go smoothly. I would highly recommend him! Thanks for all your help
Thank you for taking the time out to write this review, we wish you all the best in your new home! From everyone at Reeds Rains Rotherham
5/5
GoogleToday, I picked up the keys to my first house from Reeds Rains in Rotherham & I couldn't be happier. What an brilliant service, extremely competent & professional throughout. A big thank you in particular to Jenna & Ian who helped me every step of the way. Would highly recommend
Thank you for your kind words. Kind regards, Nicki, Reeds Rains Rotherham
5/5
GoogleAmazing agents. Always so friendly and knowledgeable! Emily, Jade & Nicola game me amazing support would highly recommend to everyone and anyone! Keep up the good work ladies x
Mrs Roll, thank you so much for your lovely words. It's been lovely working with you! Wishing you and the family all the best, Nicola - Branch Manager
5/5
GoogleReeds rains are very professional People and quick to reply to any queries. The team members especially Jenna Unwin, Lauren and Simon are to commended for very customer friendly approach.I would recommend them to all.
3/5
GoogleThe staff at Rotherham branch have all been easy to talk to. I must commend Tracy who has mainly dealt with our house sale, she has been very constructive and responsive - great job! I do feel that a corporate mentality is restricting the business success though. For example: A maximum photo quantity of 10 or 12, has limited our ability to show sufficient detail of our large property. Also, access to the branch by phone, sometimes caused by branch closure for company meetings, has on numerous occasions led to frustration. We are trying elsewhere now to see if another estate agent can meet our expectations, as sadly Reeds Rains have not, despite the great work of their staff.
1/5
GoogleComplete waste of money and time trying to rent a house with this agency. NOT RECOMMENDED
Alicja unfortunately as you failed our referencing process, we are unable to help you further. When you first applied you are asked a number of questions to ensure you would pass our referencing criteria. These questions are asked before the viewing and then at point of applying. You were then sent a Holding Deposit offer form where you have to answer these questions again before paying the holding deposit. On all three occasions you did not disclose information to us. Despite this, we offered you the opportunity to provide a suitable guarantor and we ran through this criteria with you also. The guarantor was unable to provide the information needed to confirm his income and therefore he also failed referencing. As you were unable to secure another guarantor we were unable to give you the keys. All our properties are advertised as available until the referencing process is complete so we can take interested parties only should referencing fail. We tried to make this work for 12 days for you. The landlord could have accepted someone else in this time and not be losing out on rent, so we feel we have done everything we can to assist you.
5/5
GoogleBrilliant estate agents!!, I have recently rented a property with reeds and the whole process was easy and everyone I dealt with was really helpful . Can’t thank them enough!PositiveResponsiveness, Quality, Professionalism, Value
Thanks so much Thea! Hope you are well settled in!
5/5
GoogleI have recently completed my purchase through reeds rains to be honest it was an absolute chain from hell. Jenna was fantastic really approachable and answered any questions I had. Excellent service
1/5
GoogleWould avoid at all cost. We just bought a property advertised by Reeds Rains, the house is lovely and we’re over the moon with it, but the level of service provided by the company is a joke, extra charges hidden in recommended solicitors fees are not something you’d expect from such a highly respected company, and it seems to be a common issue so beware! Once the offer was accepted they recommended a solicitor who they worked with all the time and the original quote looked decent so we decided to go with them (the solicitors themselves were great!). Upon the arrival of the official solicitors quote I noticed that there was a fee on top of the total cost which was supposed to be paid (on top of the referral fee!!!) to Reeds Rains if we take out a mortgage as a 'mortgage referral fee', that was £150+VAT - may I add that we already had our mortgage application in place so we didn't use their services for that at all. When I questioned it with the solicitors they told me that this fee is being enforced by Reeds Rains themselves and it is not for any additional work the solicitor would be doing. I was advised to call the estate agents and asked for it to be removed... and that's when the fun really starts! NOT ONE member of staff could give me a reasonable explanation as to why that fee was on there and what exactly it was for ‘oh, it’s just a standard fee, it’s always there’ is what I got… I wasn't prepared to pay it if it was money for nothing. I couldn't understand why they were trying to squeeze extra money out of me when they are already getting a nice amount out of the sellers. I was told over and over again that it’s for handling the mortgage, but when I read through the paperwork that was already included in the total and this referral fee was for no additional work on the solicitor’s side. I instructed the solicitors to question what the fee was exactly for, the answer the solicitor got was ‘we don’t know, we’re looking into it’… as you can imagine I was far from impressed! I informed the estate agent at that point that unless I get a solid explanation for it I am refusing to pay it… This went on for weeks. After about 6 weeks of constant phone calls to Reeds Rains (they were incapable of returning a promised phone call, every single time), constant upset and added stress I eventually had a call from the manager to say that the fee was waved, this was followed by a promise of an email confirming this to my solicitor and myself to make it official - yet again, I had to chase it a week later because it was forgotten about!!! If you are looking to buy via Reeds Rains and decided to go with their solicitors, do it, but make sure that you check your paperwork because they will try and sneak an additional charge in there. £150 +VAT may not be much in a grand scheme of what you have to pay but why should they be allowed to get away with it! Customer service in general was decent enough but I cannot highlight enough how unprofessional the management was - I was even told 4 weeks into the process that if I didn't like the fees I was free to go find a new solicitor - after they recommended me this one! If i could leave a 0 star review I would... -10/10 would not recommend and will certainly not use in the future.
5/5
View AgentsMrs Louise fisher
Nicki and Tracie were very friendly, helpful and professional when dealing with our sale. They took care of everything and found them very easy to communicate with. Excellent service. Thank you !
5/5
GoogleKeep us up to date throughout the renting application. Very friendly and helpful, nice surprise of a gift box when we picked up our keys.
Thanks Alison for your great review, this is much appreciated! Abbie Sturman - Lettings Negotiator
5/5
GoogleProfessional, efficient and quality, what more do you want from a letting agent, Adam found us the perfect tenant, he gave us good advise, explained the process from start to finish and was always on hand if we needed anything! Will certainly be reccomending you again!
Thank you for your kind words.
5/5
GoogleI don't think I've ever left a review before so I'm not exactly sure what to say but after such incredible service I felt compelled to do so. This isn't so much a review of R and R but for a particular person Jenna Unwin, I live with some quite serious health issues, and she showed compassion whilst been incredibly helpful, she was both professional and personable, she went out of her way to assist me and I hope to keep working with her to secure my dream property, I don't know what her position is in the company but someone give this girl a promotion
5/5
GoogleHaving had to move from London, I was in contact with so many agencies around Rotherham. I had the pleasure of speaking to Lauren at Rotherham branch and she was so lovely. She understood my situation and arrange an viewing on the day I requested to view the property as I wa travelling from London. I was in contact with her for few days later on and she ensured the viewing went smoothly and never once complained or rushed the conversation. I hope the branch understands the value of such great employees and reward them, as not often you find someone who actually cares about their customers and offer great customer service. - NADU-
5/5
GoogleCurrently in the process of buying our first house, Gareth Hope mortgage adviser is fantastic and any questions or queries always helpful and puts your mind at ease. All staff are always polite and very welcoming. Would highly recommend them.
Thanks for your nice review Jacqui! Kind Regards, Gareth
5/5
GoogleI have just sold my property with reeds rains and the service from beginning to end was efficient and faultless. The whole team are friendly and special recommendation to Jenna who was with me on this journey . I would definitely use this firm again.
Thank you for your feedback, we're pleased that you're happy with the service that you received.
5/5
GoogleS602HG Flat 1 my cooked not working
5/5
GoogleVery quick and helpful from the first point of contact from the viewing to moving in, becky has been more than helpful and responsive making the move more relaxing than it would normally be,PositiveResponsiveness, Quality, Professionalism
Thank you so much for your kind feedback Gary, we will ensure this is passed on. Reeds Rains Rotherham.
5/5
GoogleRebecca at the Rotherham office was really helpful and efficient. My first time renting out a property so would have been quite scary without Rebecca's support.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your fantastic review, Reeds Rains Rotherham
5/5
GoogleUsed Reeds Rains as a second agent to sell our mothers house. The staff were very attentive and kept us informed throughout viewings and with any feedback. It was a pleasure dealing with them A totally professional company with great customer service.
Thank you for your kind words. Kind regards, Nicki Cooper, Branch Manager
5/5
GoogleLooking for my first investment property and I have found all of the staff so far very knowledgable and helpful. I will be using them for my rental properties soon hopefully.
Thank you for your review, the team will look forward to working with you more in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
