Every review we hold for the Rotherham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSelling a family home that we had loved for over 60 years was a big decision after the death of our mother but from start to finish I can’t put into words how much Merryweathers have helped us. Sue King was a great point of contact and always kept us fully updated on any updates and news. The whole team are excellent . We have had the best service and would highly recommend them to anyone thinking of selling. Thank you so much .
Jackie · 24 October 2023
Agent replied · 23 October 2024
Thank you for your lovely review. :)
★★★★★ 5/5
GoogleWe transferred our property management to Merryweathers following a bad experience with another agent. The transfer process was straightforward and we have been very happy with the service since. The team at Merryweathers are very efficient, communicate well and provide solutions not problems. They are easy to contact both for landlords and tenants and have provided great service in out of hours situations. Special mention for Corinne who has been exceptional in helping us with our property! Definitely recommend the service.
Lindsey · 18 September 2025
Agent replied · 16 January 2026
Thank you for your kind words and recommendation. We’re so pleased you’re happy with our service and will pass on your special mention to Corinne!
★★★★★ 5/5
GoogleI have nothing but praise for the team at the Rotherham branch of Merryweathers for their tireless work in ensuring the sale of my property. I would have no hesitation in recommending Merryweathers.
Particular thanks to Shellet Phillips and Emma from the Rotherham branch.
Stephen · 14 April 2025
Agent replied · 14 April 2026
Thank you so much for your kind words! Your recommendation means the world to us. If you ever need assistance again, we’re always here to help! 🏡😊 …
★★★★★ 5/5
GoogleThank you to all the staff at Rotherham office for your help patience and understanding.
A special thank you to Corrine who has been my 'rock' over the past 18mths (I have nicknamed her 'Gibralter') a big thank you for everything.
Kathleen X
Kathleen · 14 April 2025
Agent replied · 23 October 2024
Thank you so much for your kind words and appreciation! Corrine is especially grateful for your kind words and is happy she could be there for you throughout this journey. If there's anything else you need assistance with, please don't hesitate to reach out. :)
★★★★★ 5/5
GoogleNow that the dust has settled (literally!!) I just want to give the biggest thanks to Emily and Shelley at the Rotherham branch for their help and support throughout our home buying process. Literally from day one they were there with a …
Amy · 14 April 2025
Agent replied · 14 April 2026
Thank you so much for your amazing review! We're happy to hear Emily and Shelley provided such outstanding support throughout your home-buying process. We're glad they could ease your worries and go the extra mile for you. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleThe service has been friendly and professional throughout the sale.
Shelley has been especially helpful throughout and always willing to help with information and keeping us up to speed with the sale.
Thank you very much for all your help.
Neil · 14 April 2025
Agent replied · 26 December 2024
Thank you for your review and kind words for Shelley. We will pass them along. Please don't hesitate to reach out if you need any assistance in the future :)
★★★★★ 5/5
GoogleExcellent service and highly recommended! All the staff very friendly, helpful and professional with special mention to Jon for knowledge of the market and valuation, and to Shelley for skilful negotiation and process. We were kept fully …
Liz · 14 April 2025
Agent replied · 26 December 2024
Thank you for your review for the Rotherham team. We will ensure your kind words are passed along. Please don't hesitate to reach out if you need any assistance in the future :)
★★★★★ 5/5
GoogleFantastic experience. Very professional and amiable staff, specially Heidi Hopper who took care of my mater. I was always informed of any changes in the progress of my sale either by phone call, email or both. It's been great having them on my side and I definitely will use them again in the future if need it. Thank you very much
Juan · 26 December 2025
Agent replied · 16 January 2026
Thank you for your lovely review. We really appreciate it :)
★★★★★ 5/5
GoogleAs a first time buyer we've had a grwat experience buying with merryweathers. The whole process was very fast and smooth and this was helped by Emily and her team who have been great in the sale of the property. Polite and forthcoming, thankyou once again for helping us purchase our first home!
Lee · 25 July 2024
Agent replied · 23 October 2024
Congratulations on purchasing your first home! We're happy to hear that Emily and the team have made the process fast and smooth for you. Please don't hesitate to reach out if you need any further assistance. :)
★★★★★ 1/5
GoogleUnprofessional and unacceptable treatment.
I have got a terrible experience with the company. With tenants, I always thought agents are generally kind and helpful. Especially with tenants who never defaulted any payments and was very responsive we expect some support (at least some) which wasn’t the case with this company. We went through a discriminative, unhelpful and unkind time. Landlords have their rights and they may wish to change their minds (unreasonable as well) what they wanted but we believe that the agent has to keep up their word.
We were tenants in a property under this company and when we raise a fault in the house, we will be informed that the contractors are expensive to book in so we have to try and DIY first. Once I was said I will be charged for call out if the issue is a simple fix by a contractor. I never understood the logic behind that, if I am able to fix a problem then why would I bother to raise the concern. Why would I spend my time waiting for this expensive contractor to arrange both parties time and come over to rectify the issue. This was also a major issue when the house was not heating, isn’t that enough during winter for a tenant to notify. I had to negotiate with the office to get that sorted. It was sad and I was not sure what a tenant should know.
I am happy to forget all the rest, but when it came to renewal of my tenancy agreement, I was promised that I will get 6 months or for 12 months and after a week I was offered a rolling monthly renewal. As with any family, we made our plans. We have got 3 children, all school going and 2 of them are primary schooling. All of a sudden in a couple of weeks of the renewal promise we were called to inform that we will have to leave the house in 2 months. I don’t want to mention the reasons we were told over the phone because all that sounded difficult to grasp. By the time we got agreement that our renewal will be done we already signed contracts with broadband (losing cause now for early termination) and also planned our household which included 3 children. I never understood what made them not accept our multiple requests to kindly extend the term for few more months or few more weeks at least. Not even for few more days extension was granted. We received the solicitor’s section 21 notice, to leave the property in 2 months. We will definitely leave the property even without a notice of that kind, we are not of any who would want to live without a reason and cling to a house with excuses. We always complied with the rules, are high tax payers, professional job holders, serves public and understood difficulties that people struggle with. Despite all the above, when we were in such a difficult situation, in the middle of a school academic year for 3 children, including important board exams at school for children we were treated with no kindness. We expected some understanding and respect, which neither the company nor the landlord (we never had any direct communication with landlord, we believe our messages and request are always directed to the landlord) appreciated.
The day we were supposed to leave the property came in and we kept the promise and left the house. We moved to a small AirBnB apartment, 2 bedroom place which we paid a huge amount as expected. Finding a rental house or buying a house is not easy for a household of our size with school going children. Everyone appreciates this but not this company unfortunately. We don’t know if the landlord appreciates that either. Anyways, we couldn’t find a suitable home by the notice period so moved out and lived in a small AirBnB apartment, moved the furniture to a different storage space, paying everywhere big money. Had we got bit of understanding and support we would not have been put to bear all the stress that we went through. Our little 3 years old daughter got admitted in the hospital for 4 days for serious illness, this was not a problem for them either. We had sleepless nights, struggles and became so stressed. Finally a days notice we were asked to handover the key, what more.
Dr · 14 May 2025
Agent replied · 14 April 2026
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience. As agents, we have a responsibility to follow the landlord’s instructions and ensure we act within legal guidelines. Tenants are encouraged to try simple maintenance fixes where appropriate, for example changing light bulbs or repressurising a boiler, before a contractor is called out in order to avoid unnecessary delays and costs.
In terms of your tenancy ending, once a Section 21 notice is served, the legal notice period is 8 weeks. Unfortunately, we are unable to extend this period beyond what is required by law.
We understand that moving can be a stressful time, especially for families, and we are sorry that this process was difficult for you. Should you wish to discuss this further, please contact us directly.
★★★★★ 1/5
TrustpilotUnprofessional and unacceptable…
Unprofessional and unacceptable treatment.
I have got a terrible experience with the company. With tenants, I always thought agents are generally kind and helpful. Especially with tenants who never defaulted any payments and was very responsive we expect some support (at least some) which wasn’t the case with this company. We went through a discriminative, unhelpful annd unkind time. Landlords have their rights and they may wish to change their minds (unreasonable as well) what they wanted but we believe that the agent has to keep up their word.
We were tenants in a property under this company and when we raise a fault in the house, we will be informed that the contractors are expensive to book in so we have to try and DIY first. Once I was said I will be charged for call out of the issue is a simple fix by a contractor. I never understood the logic behind that, if I am able to fix a problem then why would I bother to raise the concern. Why would I spend my time waiting for this expensive contractor to arrange both parties time and come over to rectify the issue. This was also a major issue when the house was not heating, isn’t that enough during winter for a tenant to notify. I had to negotiate with the office to get that sorted. It was sad and I was not sure what a tenant should know.
I am happy to forget all the rest, but when it came to renewal of my tenancy agreement, I was promised that I will get it 6 months or 12 months and after a week I was offered a rolling monthly renewal. As with any family, with made our plans. We have got 3 children, all school going and 2 of them are primary schooling. All of a sudden in a couple of weeks of the renewal promise we were called to inform that we will have to leave the house in 2 months. I don’t want to mention the reasons we were told over the phone because all that sounded difficult to grasp. By the time we got agreement that our renewal will be done we already signed contracts with broadband (losing cause now for early termination) and also planned our household which included 3 children. I never understood what made them not accept our multiple requests to kindly extend the term for few more months or few more weeks at least. Not even for few more days extension was granted. We received the solicitor’s section 21 notice, to leave the property in 2 months. We will definitely leave the property even without a notice of that kind, we are not of any who would want to live without a reason and cling to a house with excuses. We always complied with the rules, are high tax payers, professional job holders, serves public and understood difficulties that people struggle with. Despite all the above, when we were in such a difficult situation, in the middle of a school academic year for 3 children, with including important board exams at school for children we were treated with no kindness. We expected some understanding and respect, which neither the company nor the landlord (we never had any direct communication with landlord, we believe our messages and request are always directed to the landlord) appreciated.
The day we were supposed to leave the property came in and we kept the promise and left the house. We stayed a small AirBnB apartment, 2 bedroom place which we paid a huge amount as expected. Finding a rental house or buying a house is not easy for a household of our size with school going children. Everyone appreciates this but not this company unfortunately. We don’t know if the landlord appreciates that either. Anyways, we couldn’t find a suitable home by the notice period so moved out and lived in a small AirBnB apartment, moved the furniture to a storage space, paying everywhere a big money. Had we got a bit of understanding and support we would not have been put to bear all the stress that we went through. Our little 3 years old daughter got admitted in the hospital for 4 days for serious illness, this was not a problem for them either. We had sleepless nights, struggles and became so stressed. Finally a days notice we were asked to handover the key, what more.
SAK · 26 April 2025
Agent replied · 26 December 2025
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience. As agents, we have a responsibility to follow the landlord’s instructions and ensure we act within legal guidelines. Tenants are encouraged to try simple maintenance fixes where appropriate, for example changing light bulbs or repressurising a boiler, before a contractor is called out in order to avoid unnecessary delays and costs.
In terms of your tenancy ending, once a Section 21 notice is served, the legal notice period is 8 weeks. Unfortunately, we are unable to extend this period beyond what is required by law.
We understand that moving can be a stressful time, especially for families, and we are sorry that this process was difficult for you. Should you wish to discuss this further, please contact us directly.
★★★★★ 1/5
GoogleDisappointing level of communication, despite numerous calls and emails regarding a couple of properties, very little or no response by means of follow up and my request for viewings have been ignored, I can only assume this is due to the fact that I don’t require their in-house mortgage services hence I am not deemed a priority ‘Hot customer’ as we all understand ‘kickbacks’ from mortgage applications is a very lucrative business.
Bob · 20 July 2025
Agent replied · 16 January 2026
Hi Bob,
Thank you for your feedback. We take all concerns seriously and would like to investigate this further to ensure nothing has been missed on our end. We’ve checked our system and haven’t been able to find any record of contact. Could you please email us at ecarter@merryweathers.co.uk with more details, such as your full name, the properties you enquired about or the dates you got in touch? We hope to hear from you soon so we can assist you properly.
★★★★★ 5/5
GoogleCorinne is always friendly and helpful and has always gone above and beyond to help with any issues I have had with the property I rent and addressed problems promptly and professionally
Michelle · 14 April 2025
Agent replied · 14 April 2026
Thank you for sharing your experience! We're pleased to hear that Corinne has been consistently friendly, helpful, and proactive in addressing any issues with your property. We'll make sure she knows how much her efforts are appreciated!
★★★★★ 5/5
GoogleMaggie has been great with me over the last 6 years, could not have asked for a nicer, supportive letting agent. Thanks Maggie!
Mark · 14 July 2025
Agent replied · 14 April 2026
Thank you so much for your kind words! We're happy to hear Maggie has been such a great support over the years. We'll be sure to pass this on to her. 😊 …
★★★★★ 5/5
GoogleCorrine is proffesional and a Great Asset To the company. Highly Motivated and knowledgeable. Very friendly and Gets the best quotes. Most importantly Gets the Job in Hand finished
Sundance · 14 April 2025
Agent replied · 14 April 2026
Thank you for the amazing feedback! We're so glad to hear that Corrine’s professionalism and hard work have made such a difference. She really is a great asset to the team and always goes the extra mile to get things done. We'll be sure to pass on your kind words to her, she’ll be thrilled! 🙌 …
★★★★★ 5/5
GoogleI’ve had a very tough time and experienced many obstacles when purchasing my house. Emily at Rotherham has been very polite throughout and has really been pushing this for me and providing regular updates. Thank you Emily for keeping me sane - I would definitely recommend Merryweathers.
Becky · 25 June 2024
Agent replied · 23 October 2024
Thank you for sharing your experience. We're sorry to hear about the obstacles you faced but glad that Emily was able to support you through it all with her polite and proactive approach. If there's anything else we can assist you with, please don't hesitate to let us know. :)
★★★★★ 5/5
GoogleWould not hesitate to recommend.
All the staff are very friendly but special mention to Jon, very professional and has vast knowledge of the local market. …
Lynn · 14 April 2025
Agent replied · 26 December 2024
Thank you for your lovely review and special mentions. We will be sure to pass your kind words along. Please don't hesitate to reach out if you need any assistance in the future :)
★★★★★ 5/5
GoogleEmily and Corrine went out of their way to enable us view one of their properties, I have never seen such patience and support from any estate agent before. Look no further guys, reach out to the team and they will sort you out. Cheers.
Timmy · 26 May 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful feedback! Emily and Corrine will be thrilled to hear that you appreciated their efforts. Don't hesitate to get in touch if you need anything else! :)
★★★★★ 5/5
GoogleHeidi was amazing with helping us get our first house and kept us updated with everything in the process
Megan · 14 May 2025
Agent replied · 14 April 2026
Thank you so much for your kind words! We’re thrilled to hear that Heidi was able to help. We’ll be sure to pass on your lovely feedback to her!
★★★★★ 5/5
GoogleHow’re thanks to Sue and Shelley for a smooth transition to moving home. Thanks million to Merryweather’s of Rotherham.
Roger · 14 May 2025
Agent replied · 14 April 2026
Thank you so much for your kind words! We’re really happy to hear Sue, Shelley, and the team at Merryweathers Rotherham helped make your move a smooth one. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleMaggie has been outstanding.whenever we needed help with a query Maggie was on hand promptly and helped us throughout. Thank-you....
Martin · 11 April 2025
Agent replied · 14 April 2026
Thank you for your kind words! We're so pleased to hear Maggie has been such a great support. We’ll be sure to pass on your thanks. She’ll really appreciate it!
★★★★★ 5/5
GoogleExceptional communication and assistance from the start; Heidi was outstanding and a valuable asset to Merryweathers.
Philip · 14 May 2025
Agent replied · 14 April 2026
Thank you for the great review! We're thrilled to hear you had such a positive experience with Heidi. We'll make sure she sees your kind words!
★★★★★ 5/5
GoogleThank you Corinne for all the help, advice and time you offered, nothing was too big for you!
Gulwant · 14 April 2025
Agent replied · 14 April 2026
Thank you for the lovely feedback! We’re so glad Corinne was able to support you - she truly goes above and beyond. We'll be sure to pass this on to her!
★★★★★ 5/5
TrustpilotReally good service provided kept us…
Really good service provided kept us updated throughout. Happy with the service provided highly recommended Shelly in Rotherham was really good
Sa · 20 February 2025
Agent replied · 26 December 2025
Thank you for your review! We're glad to hear Shelley in Rotherham took great care of everything for you. If you need any help in the future, don’t hesitate to reach out, we’d be happy to assist!
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