5/5
GoogleGreat communication throughout the whole process. Regular phone calls with even the smallest update. Thanks
Trusted Agent profile · Rossendale
Keenans Estate Agents Rossendale reviews
★★★★★
765 reviews across 2 platforms
75 Bank Street, Rawtenstall, Rossendale, BB4 7QN
Part of Keenans, see every office.
Keenans Estate Agents's office in Rossendale, at 75 Bank Street, is rated 4.4 out of 5 across 765 reviews on two platforms, including 248 Google reviews rated 4.4.
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Reviews
Every review we hold for the Rossendale office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFrom start to finish I can’t think how…
From start to finish I can’t think how Keenans could have improved their service (perhaps a bottle of whiskey 😄😄), although the solicitors dragged the sale on longer than it should have Keenans kept us up to date with all the information from both sides.Happy to recommend them.Many ThanksMartin & Lynne (Barnoldswick)
5/5
TrustpilotKeenan’s have been brilliant
Keenan’s have been brilliant.
5/5
GoogleGreat service off all staff.Lady called Ella above and beyond many thanks.
5/5
GoogleBrilliant service, everything has been spot on. All the staff we have dealt with have been very friendly and on the ball. Highly recommend!
5/5
TrustpilotI purchased my last property through…
I purchased my last property through Keenans and they where fantastic right from booking a viewing all the way through to completion. We where very impressed with Cree in the after sales department, she kept us up to date and informed on any developments at every stage.Thankyou for making our property purchase effortless.
5/5
TrustpilotNo faults
We have just completed on a house with Keenan’s and cannot fault them at all.The people we dealt with were Ella, Richard, and Sam. They were all very friendly and kept us up to date each step of the way and seemed really happy to help us with everything.
5/5
TrustpilotLewis Usher of Keenans was brilliant
Lewis Usher of Keenans was brilliant. We were the purchaser and not the seller but, despite this, he kept us up to date. Gave us lots of advice and support as we were new to the area. Couldn’t be more helpful. Five star service all the way.
5/5
GoogleHad a great experience! Very helpful and patient staff. Melissa dealt with our queries in a very efficient and professional manner. Thank you!
5/5
TrustpilotTop service
Fantastic experience throughout the whole process with Keenans. Continuous support from James and a quick, efficient process. Photos and advert are above the quality of other local estate agents. Very helpful and always at the end of the phone when needed. Second time we’ve used Keenans and I wouldn’t use anyone else.
4/5
TrustpilotSold house in 5 days
Sold house in 5 days, full asking price. Few glitches with online signing process but otherwise communication has been good.
Agent replied · 20 January 2024
Thank you for your kind words Stephanie - we note your feedback regarding the online signing process and will endeavour to improve on this going forward
1/5
GoogleWouldn't let them sell nothing , they are nothing but scammers. Give one valuation one week, then up it 15, 000 couple of weeks later just to get the sale. Thick muppets didn't know they weren't dealing with the actual owner. BEWARE YOU HAVE BEEN WARNED ⚠️NegativeProfessionalism
5/5
GoogleEstate agents have a bad rep, so didn’t have high expectations. But I have to say they handled my sale brilliantly. They kept me updated throughout the whole process, were professional and courteous, and helped ensure an efficient sale
5/5
GoogleBeen very helpful all through selling our house 🏡 thanks for your help …
5/5
GoogleAfter not receiving a reliable service elsewhere, I simply would not use any other agency. The team went above and beyond for us, and pulled out all the stops to ensure that we were comfortable each step of the way. I would recommend that anyone seeking honest reliable advice speak with the girls at Keenans. No wonder they do so well.
5/5
GoogleKeenan’s were helpful, efficient and knowledgable. We were able to find a house we liked and put an offer on it
5/5
TrustpilotTerri a true asset to Keenan's
Without Terri I don't think we would have achieved Mums dream home. Terri has offered Excellent customer service whilst carrying out her job but she is also sincerely compassionate. It's not just about a sale.Extremely thorough and goes above and beyond to make sure her clients are happy.Extremely satisfied indeed!
5/5
TrustpilotOur house sold quickly
Keenans staff were professional friendly and knowledgeable. During and before our house sale they gave us information about how to sell our house and the best price to ask. They communicated well with us and made appointments to fit in with us. We would definitely recommend them to other people.
1/5
TrustpilotAwful …
Never use Keenan’s awful service provided. If you use these guys make sure you do the viewing yourself.
1/5
TrustpilotFundamental errors!
Very poor customer service, fundamental errors made. Properties not inspected when promised, vital details missed on inspections. Turnover of staff at an alarming rate, no hands off management solutions.
1/5
TrustpilotRude
Rude, Pushy and Elitist. I have looked at a few properties in their portfolio and I have found the staff extremely rude and they speak to you like you are something they stepped in when you want a little longer than an hour to decide whether you are going to part with hundreds of thousands of pounds.
5/5
TrustpilotThankyou to Sam and all the staff at…
Thankyou to Sam and all the staff at Keenan's for going the extra mile at a very stressfully time in the sale of our property we couldn't have completed without the constant pressure and help and never ending phone calls provided by Keenan's estate agents thankyou first class service
5/5
GoogleCould not recommend Keenans Rawtenstall enough. They have been amazing throughout my house sale and everything has gone very smoothly. I was updated regularly on the process. Thank you to all of the team at Rawtenstall.
5/5
TrustpilotI recent purchased a house through the…
I recent purchased a house through the Accrington branch with Ella Walmsley acting as sales negotiator. I found her to be most professional much more so than either solicitors, she kept the process moving on and kept me informed regularly Well done Ella
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