Morris Dibben Romsey Sales reviews

★★★★★ 5/5

Google

I honestly can't recommend Zoe and the team at Morris Dibben highly enough. To say they have gone over and above is an understatement, they genuinely care about their clients and it's so refreshing. When my Mum was unwell they kept in touch with me to ask about her progress and even offered to check in on her to make sure she was ok! And they did all this at a time when they couldn't actively market the property we had engaged them to sell, so they had absolutely no vested interest in helping out and no prospect of an upcoming sale. They're all wonderful, lovely, helpful people with a genuine human touch. Amazing.PositiveResponsiveness, Quality, Professionalism

Bernie · 25 October 2021

★★★★★ 5/5

Google

Rich Clarke helped me from the start with my first purchase taking me from finding a property to sorting out the mortgage. He kept in touch the whole way through the purchase and gave me a welcome, safe place to ask (stupid) questions. Thanks very much Rich!

Hannah · 11 February 2026

★★★★★ 1/5

Trustpilot

I would never use this agent again.

I would never use this agent again. At offer stage I was explicitly told that the buyer’s deposit had been “verified by the solicitor.” That assurance was material to my decision to accept the offer. It later became clear that no verification had taken place at all. The agent had simply asked the buyer’s solicitor what the client said he expected to receive, and this was relayed to me as “verification.” In reality, the deposit depended entirely on a third party refinancing, with no proof of funds, no confirmed timescale, and no independent confirmation. This was never properly disclosed to me. Unsurprisingly, the transaction then dragged on for seven months, with repeated delays caused by the buyer’s inability to access those funds. When I raised this issue after completion, the agent refused to accept any responsibility, denied that their representation was misleading, and immediately threatened legal action for the full commission rather than engaging constructively with the complaint. I fully accept that commission is contractually due on completion. However, basic accuracy and transparency at offer stage are fundamental to an estate agent’s side of the contract. In my case, inaccurate information was given, material risks were not disclosed, and the consequences fell entirely on me as the seller. Based on my experience: • buyer finances were not properly checked • key information was presented inaccurately • complaints were handled defensively rather than fairly Proceed with caution.

Tim · 12 January 2026

★★★★★ 5/5

Google

Thank you so much to the whole team at Morris Dibben Romsey, for helping me make such a wanted purchase! The absolute best service, so efficient and professional! With special thanks to Oliver and Callum, and to Richard Clarke who has given so much time and help with my mortgage application! A very friendly and helpful team!!

Julie · 25 October 2023

★★★★★ 5/5

Google

Morris Dibben Romsey were absolutely fabulous from start to finish in our house sale process. Having used another agent previously (with whom the sale fell through) we decided to go 'multi-agency' and didn't look back. Within a few weeks we had a buyer, and throughout the process we experienced great communication and professionalism from Mike Maher. I would have no hesitation either in recommending this estate agent to others or in using them again in the future. They give the impression that they love what they do - maybe that's why they're so good!

MB1 · 27 April 2024

★★★★★ 5/5

Google

Morris Dibben were brilliant when helping us to purchase our first home. Callum went above and beyond, particularly in the last few weeks when we needed help getting through to the solicitors. Thanks to him, we were able to complete on the target day - thank you Callum & the rest of the Morris Dibben team!

Louise · 25 October 2023

★★★★★ 4/5

Trustpilot

I recently used the services of Morris…

I recently used the services of Morris Dibben and had an great experience so far. I would like to thank to Matt and Lauren( Mortgage Advisor and assistant manager) for their incredible support throughout the process. They are always patient, responsive, and polite Its been pleasure to wait for my future property. Highly recommend them 👍

Hoang · 26 March 2025

★★★★★ 5/5

Google

Richard Clarke has helped us a lot throughout the house buying process and has been there for us from our first viewing. We have been able to rely on Richard for advice on particular properties we were interested in to help inform our decisions.

Adrian · 11 January 2026

★★★★★ 5/5

Google

We employed Simon to come and do an evaluation of our property , we found him to be respectful , helpful and extremely knowledgeable in this field ! We very much appreciated his service , would highly recommend him !

Ruth · 11 January 2026

★★★★★ 5/5

Google

Jack in Sales has been wonderful to be in contact with. He has liaised with me in a way that suits me, which I have found most helpful. Would definitely recommend and return to, if needed in the future, thanks Jack!

Reena · 23 March 2024

★★★★★ 5/5

Google

Very pleased with James and the business he’s has brought us. His enthusiasm in addition to friendly communication has helped us on every step of the process. We are incredibly grateful to to him and Morris Dibben.

Lorraine · 11 January 2026

★★★★★ 5/5

Google

Michael Maher was good in helping us Move and keeping the chain intact when wobble moments appeared. Michael was professional and as far as estate agents go this was a better level of service. I don't trust estate agents however I felt ok with this Company.

David · 25 October 2023

★★★★★ 5/5

Google

My mother's house move was a very protracted affair because of a buyer withdrawing on the day contracts were exchanged. Zoe and her team have always been very supportive to my mother and definitely made the move to her new property possible. She is delighted with the new property and with the service provided by Morris Dibben.

Nick · 25 October 2022

★★★★★ 5/5

Google

I didn't end up buying a house with MD but Tom and the team were the most proactive EA's that i dealt with in my 6 month search for a home. Any sellers reading this, you should definitely consider MD Thank you

Daniel · 29 December 2023

★★★★★ 5/5

Google

This review is long overdue but I really appreciate the way we were supported throughout our tenancy. Especially when we had issues with the unreasonable landlord, the staff have gone above and beyond to help us resolve the issue. Thank you Lorraine 🙂PositiveProfessionalism

Hilda · 29 November 2023

★★★★★ 1/5

Trustpilot

Appalling non existent service

Appalling non existent service, trying to put in an offer on a property they have for sale, left 3 telephone messages and 2 emails, that’s a week with no reply. DO NOT USE THIS COMPANY

Matthew · 7 September 2026

★★★★★ 5/5

Google

The Morris Dibben team at Romsey sales have been amazing. They were honest from the start, called and messaged for each viewing, gave weekly calls and emails on our progress, and gave suggestions on how to make our house more sellable. They arranged a 3D photo session for the house to better show it on their website and on 3rd party websites. Once we had a credible offer, the team kept us up to date, chased our solicitors and the buyers solicitors as well as kept a chat between us and the buyers regular, sorting out minor queries. The price was reasonable overall and for the amount of effort they put in, it seemed a great deal. I would recommend Morris Dibben Romsey to friends and family, and would use them again myself. Thanks to team!

Sam · 27 May 2024

★★★★★ 5/5

Google

Morris Dibben in Romsey (Lettings) are great. They are very efficient and don't mess you around as tenants. They are very through and helpful especially Gina who was very good to us and took us on a viewing even though she had finished for the day. If you're looking for somewhere to rent in and around Romsey then please see what Morris Dibben have to offer.

Chris · 25 October 2020

★★★★★ 5/5

Google

Thank you Morris Dibben Romsey for making our sale and onward purchase happen so smoothly. Jack you have been a star from beginning to end, always at the end of the phone keeping us informed and answering any questions we had straight away, it’s been a pleasure having you onside, you have a great team with Mike , Phoebe and Sam being so supportive as well.Thank you all.

Sue · 23 November 2024

★★★★★ 5/5

Google

Richard Clarke (Mortgage Services Development Manager based the Romsey branch of Morris Dibben) knows all there is about mortgages and I would recommend him to anyone seeking advice on a mortgage.

Elaine · 11 January 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs...

An absolutely dreadful company. I would happily give them a minus rating if it was possible. Happily left us with a malfunctioning boiler for over 18 months, meaning the heating was either fully on or fully off, & no hot water whatsoever except from the electric shower. It took a formal complaint to their head office & the threat of legal action for the boiler to finally be replaced - 18 months & one day after it was first reported to them. And that wasn't a one-off... The metal garden shed blew over & it took them a staggering 3 months, endless chasing & including it in the complaint to head office to have it sorted out. They don't care one jot about tenants & are only their to serve the landlords they take their commission from. Zero care, zero compassion, zero interest. An absolute disgrace. I would rather be homeless than use this company again. Use them at your own risk, but you have been warned...

We · 28 July 2025

★★★★★ 5/5

Google

Morris Dibben team has been the best thing that ever happen to me. The made I possible for me to move smoothly even after I requested to move into my new house a week earlier. Nathalie and Gina were amazing. Words cannot describe my gratitude. Thank you so much for everything.

Nelly · 25 October 2022

★★★★★ 5/5

Google

Mike and Phoebe were great, both really helpful when questions were asked, and always did thing swiftly. Would highly recommend these guys

James · 26 July 2024

★★★★★ 1/5

Trustpilot

Awful communication

Really unprofessional staff. Absolutely no communication, did not have the courtesy to let us know our offer had been rejected if they even passed it onto the seller at all. Staff have been rude and dismissive and we will be avoiding at all costs as we continue our property search. Awful customer service compared to every other estate agents we have used over the last few months of our journey.

Richard · 17 September 2025