Every review we hold for the Romsey office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleClaire at Connells approach us if we would like to sell our house and she explained in detailed and she has been with us with the ups and downs of the transaction and finally we have a buyer and we are on the process of completion. We are lucky that we had her as our agent. Thank you very much Connells - Romsey Branch.
Jannie · 12 October 2025
Agent replied · 25 October 2024
Hi Jannie,
Thank you for your wonderful 5* review! We're thrilled to hear that Claire provided detailed guidance and support throughout your transaction. We're delighted to have been part of your journey.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleSpoke to Katy on the phone regarding a property. She was very helpful, polite and kind :)
Olivia · 27 September 2025
Agent replied · 26 December 2025
Thank you so much for your kind words! Our team is dedicated to providing excellent customer service and we're thrilled to hear Katy was able to assist you. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTristan has been super helpful at the Romsey branch during our purchase process so far
Sophie · 12 October 2025
Agent replied · 11 November 2024
Thank you for taking the time to leave us your 5* review Sophie! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJames was fantastic on the viewing and really went through every single detail of the property.
Bob · 27 September 2025
Agent replied · 26 December 2025
Thank you for the kind words, ! Our team strives to provide top-notch service and we are thrilled to hear that James exceeded your expectations during the viewing. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have just had a wonderful viewing with Tristan Schwartz. He was so helpful, so professional, and is clearly prepared to go the extra mile. A confidence building experience which I really appreciated. Thank you Tristan. And thank you Connells in Romsey.
Jane · 12 October 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us this amazing 5* review Jane. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleClaire was absolutely amazing gave me support from start to finish!
Emmy · 12 October 2025
Agent replied · 23 November 2024
Thanks Emmy for your great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery happy with Connells. Communication was a strong point. Chelsea was fantastic and did exactly what she said she was going to do to sell our house. Claire was fantastic at communication and chasing anything. Thank you Team Connells.
Julie · 12 October 2024
Agent replied · 26 August 2024
Thank you for taking the time to leave us this amazing 5* review Julie. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany Thanks to Connells in Romsey . Particularly - Luke . He was honest and conducted himself with integrity and professionalism.
He always took the time to answer any questions I may have had and provided me with all the options available.
Sue · 16 February 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience with Luke at Connells in Romsey! We pride ourselves on our honest and professional service and are thrilled to hear that you had your questions answered and were given all available options. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy wife and I had a meeting with the Connells mortgage adviser Ali.
I took a call from Ali the day before the meeting. In the 5 minute conversation I could tell that she new what she was talking about and more importantly she was someone we could trust to make sure we got the best mortgage deal.
I have a background in Financial Services my wife does not. I asked Ali to go over the mortgage process with my wife to make sure she understood everything. I sat and listened to the conversation and was impressed with how clearly Ali talked about the process and explained all of the terms.
Paul · 12 October 2024
Agent replied · 25 October 2024
Thanks for the excellent 5* review Paul and Liz! Thanks for your thoughtful comments about Ali and our Romsey team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThus far I have only used Connells, Romsey to come and value my property. However I was pleasantly surprised and MOST impressed with the service that they appear to offer, which in part appeared a little different to the norm! John's suggestion of taking a photo of our conservatory and garden at night to pop into the glossy brochure seemed such a great idea. So obvious really when you consider viewings are normally done during the daytime! John was indeed both knowledgable and friendly. It was very re-assuring to discover that any potential buyers would be financially checked first by Connells and also that company appear to have a very flexible attitude to their charging structure. FIVE STARS!
Jo · 14 June 2023
★★★★★ 5/5
GoogleI have to say Cornell’s have been amazing through out our house sale. It proved far trickier than we could have thought when we embarked on this - several sales fell through, through no fault of the estate agent and they helped manage the house and its belongings, as I was selling from a distance. They went over and above to keep me informed as to what was going on and when there was a difficult situation only 2 days before completion, they handled it with absolute professionalism and care. Many thanks in particular to Claire, who was outstanding. When things are going well, estate agents just do their job, but there are not many that really put themselves out like this office has, when something unforeseen happens!! I couldn’t recommend them highly enough.
Carolyn · 16 May 2024
Agent replied · 13 June 2024
Many thanks Carolyn for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLuke was very friendly and professional. He was very engaged throughout.
Julian · 23 March 2025
Agent replied · 26 April 2025
Many thanks for your marvellous 5* review Julian. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWanted to say a massive thank you to the Connells Romsey team for helping my partner and I find and move into our new property. Claire, Luke, John and the rest of the team have all been so brillant.
Connor · 27 October 2025
Agent replied · 26 December 2025
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHouse sold by auction quick and easy process. Claire from Connells Romsey marketed the property with her lovely positive personality.She listened to what my needs were and hit the spot resulting in a fast sale with no problems. Thank you to Connells and Iamsold.
Gill · 9 August 2025
Agent replied · 12 October 2026
Thank you for choosing Connells and Iamsold, we are thrilled to hear your house sold quickly and easily! Claire's positive personality and attentive approach truly make all the difference. Thank you for allowing us to assist with your needs and achieving a smooth sale. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSpoke with Ali about mortgages. She was incredibly helpful, open and honest. Although we didn't end up taking her up in her offer of service, we would not hesitate to! - we already had a mortgage broker lined up. I would happily recommend anyone looking to buy a home speak to Ali, she certainly helped us!
Matthew · 17 February 2025
Agent replied · 27 May 2025
Thank you Matthew for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan’t thank the Connells Romsey team enough. Claire & Luke and the rest of the team kept us well informed throughout our home moving process. Making an extremely stressful time just that bit easier. Thank you!
Bill · 27 September 2025
Agent replied · 26 December 2025
Thank you so much for the amazing review! We are thrilled to have been a part of your home moving process and are glad we were able to make it a little easier for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI don’t normally do reviews, but on this occasion I will make an exception.
I have just recently sold my late fathers home through Connell’s, Romsey.
I am so impressed by how easy the sale process has been for me. Lisa and Paula had potential interested buyers before the property actually went on the market. Along with a professional photographic portfolio, accompanied by a short video its no wonder my property was not up for sale for long!
I found Lisa & Paula not only professional, but friendly and extremely knowledgeable at what they do. It was a difficult decision for me to make to let my late parents home ‘go’, but Lisa convinced me that the time was right. I have to say, “she was right”.
I cannot thank Lisa and her team at Connell’s, Romsey enough for all their help and expertise with the house sale. All done and dusted in 12 weeks. Now that’s a result!
I will not hesitate to use them again should I plan to move in the future.
Highly recommended local company. Fantastic service.PositiveResponsiveness, Professionalism
Kim · 27 August 2022
★★★★★ 5/5
GoogleMy purchase was dealt with by Luke. He was upbeat and helpful throughout. Phone calls and emails were always responded to quickly. An excellent service from the whole team too - thank you!
Alison · 12 October 2025
Agent replied · 12 October 2026
Thank you for taking the time to leave us this great 5* review Alison. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleTristán was very helpful in arranging a call to suit my schedule and explaining the different sales methods available. He was prompt and professional and answered all my questions without hesitation.
Amanda · 12 October 2025
Agent replied · 25 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Amanda. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant service from Ali, continued to provide updates and support throughout. Ali’s protectiveness and engagement allowed for a quick turnaround from start to finish and made it as stress free as possible
Matt · 27 September 2025
Agent replied · 26 December 2025
Thank you for the kind review! We are so happy to hear that Ali provided you with such fantastic service. His commitment to keeping you informed and supported is what we strive for. We are glad we could make your experience stress-free and efficient. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleConnells in Romsey proved to be really helpful listening to my requirements and matching me to a property. Sadly ,despite clairs excellent knowledge I was unable to proceed as the surrounding properties did nothing to enhance the superb property on sale. . An unpreventable problem for any agent ! ..handled well. Thankyou for youre care and time
Vicki salmon
Vicki · 12 October 2024
Agent replied · 25 October 2024
Thank you for your brilliant 5* review and thank you for your kind words Vicki. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis review is for Ali Cornforth. She truly goes above and beyond for her clients. Being a first time buyer, she is the one who truly made us understand the mortgage process. She's quick to respond and very personable. I couldn't recommend her more!
Courtney · 27 March 2025
Agent replied · 18 May 2025
Thank you Courtney for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleFrom start to finish could possibly be the worst service we have experienced. Had no communication right until the move date. We had to chase them for everything and they still couldn't be bothered to sort it out. Please also do not use the lawyers they recommend they are even worse. Stay away!!!
Robert · 12 October 2024
Agent replied · 13 June 2024
Hello Robert Hicks, thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service from my mortgage advisor Ali Conforth she went the extra mile , due to my complicated situation.
Ali explained everything clear and concise and sending the paperwork by email was the cherry on the cake definitely I would recommend her and expertise.
Alan · 14 February 2025
Agent replied · 12 October 2026
Many thanks for the great recommendation, 5* review and your kind words Alan. Best wishes, Lucy, Customer Relations.
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