Trusted Agent profile
★★★★★
161 reviews across 1 platform
21A Market Place, ROMSEY SO51 8NA
Charters's ROMSEY office at 21A Market Place is rated 4.9 out of 5 across 161 reviews on 1 platform, including 161 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Charters won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Charters. Each award is assessed separately from the review sites.
Every review we hold for the ROMSEY office, from every platform, shown as written. First names only.
5/5
GoogleWe have been delighted with the service that we have received from Charters. From valuation to exchange their customer service has been first class. They are so helpful and supportive throughout. I cannot recommend them highly enoughPositiveResponsiveness, Professionalism
Thank you for taking the time to review your experience with us, it is much appreciated.
5/5
GoogleKatie and I have found every member of the Charter's Team extremely professional and extremely generous with their time and patience. They have made the process of selling our home and find a new one seamless and have guided us through whilst making us feel special and valued. Special mention goes to Paul, Becky, Simon, Gwen and Lisa who all now feel part of our extended family!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe was shown around a property By thomas andrews he was very polite and professional he answered all our questions without any hesitation. I would recommend charters of Romsey and Thomas to anyone
Thanks Andrew for leaving this review! The Romsey team will be so pleased to hear this.
5/5
GoogleVery professional and very happy with the time it took, one day and sold.
Thank you, Garry!
5/5
GoogleTom at charters has been very helpful from start to finish. Viewing’s were booked around our needs and overall a great experience.
5/5
GoogleWe experience a very friendly, and professional service from Alice and the romsey team. Her and her colleagues was extremely helpful throughout the process. We would definitely recommend :) She was extremely good with communication throughout kept us well updated. It was a great pleasure to deal with her
Dear Emily, thank you for your review regarding the Romsey office, in particular, Alice. We are delighted that you have had such a good experience.
5/5
GoogleImpressed with the time invested by Sarah to inform us as we considered developing our existing property. Provided ideas, shared recommendations and made introductions too. Clearly knows the local market and changing consumer trends to consider too. Highly recommended.
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
GoogleWould highly recommend the service provided by Charters specifically Victoria and Dan who are a credit to the company and possess exceptional customer service skills.
5/5
GoogleCharters really responded well to one of our usual opportunistic ideas; from arranging a very quick viewing on the house we wanted, to getting ours on the market: all very slick. Great negotiation skills put us in a position we could accept. Very impressed.
Dear Gary, thank you so much for taking the time to review the service you received. This will be passed to the team.
5/5
GoogleCharters Romsey have been excellent at understanding our needs in finding our new home. Grace, in particular, was very proactive and professional, while taking good care to understand what we did and didn't want in a house.
Thank you for the review Steve and it has been passed to Grace!
5/5
GoogleFor a variety of reasons we had a stressful move; throughout we were kept fully informed and up to date on the purchase by the Charters team which was invaluable.
Richard, thank you for taking the time to review the service you received. It is much appreciated.
5/5
GoogleThank you to all the team at Charters in Romsey and Gwen in Southampton. You all did a brilliant job selling the apartment and I'm delighted.
Thank you Jenny, much appreciated.
5/5
GoogleExcellent service from Charters Romsey from start to finish. Very efficient, like clockwork. I genuinely cannot fault the service. Puts other agents to shame.
Thank you for the kind review.
5/5
GoogleCharters sold my property within 2 weeks and I was very impressed with the communication and feed back Rebecca gave me and finding me the right person for my house. Would highly recommend to my family and friends.
Dear Vicky, thank you for your review, much appreciated and we are delighted that you found the service exceed your expectations.
5/5
GoogleA top team. Gwen always had all the details, and was very professional and approachable. Overall, an excellent service, and we couldn't have asked for more.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the review Jim. Much appreciated.
5/5
GoogleVery Impressed with Charters Estate Agents in Romsey. Specials mentions to Gwen, Becky and Emma. Thanks for facilitating our house purchase so effectively!
Thank you for taking the time to review the service you received.
5/5
GoogleMade the first time buying experience really pleasant! Really helpful team and would recommend to others for great customer service! Rebecca at the branch has guided us through this process keeping us updated at every step!
Dear April, we are delighted to hear that you had a positive first time buying experience. Thank you for taking the time to write a review.
5/5
GoogleVery friendly and helpful staff, who held a delivery from a rented property they manage for my son.
Thank you so much for the review, it is much appreciated.
5/5
GoogleI highly recommend Charters as a very efficient and communicative estate agent. Wouldn’t hesitate to use again
Thank you Jonathan, your review is much appreciated.
5/5
GoogleCharters have been eccellent throughout my dealings with them. Polite, courteous and extremely professional, excellent communication at all times and staff at the Romsey office are a delight to deal with.
Thank you Halcyon, this feedback is very positive and we are delighted that you are pleased.
5/5
GoogleProfessional from start to finish. In securing home, arranging mortgage and then progressing the sale.PositiveResponsiveness, Professionalism
Thank you for taking the time to write this revew. Much appreciated.
5/5
GoogleVery friendly , viewed home that was just right. Only sent just what I ordered!!
Thank you for the review, feedback is important and much appreciated.
5/5
GoogleFriendly, helpful, efficient staff, what more could you need when purchasing a property.
Thank you for taking the time to review the service you have received, it is much appreciated.
5/5
GoogleCharters have been very helpful and proactive in their guidance and actions in assisting us to reach a successful conclusion with our house search.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charters's ROMSEY office has 161 reviews across 1 platform: 161 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Charters Romsey is rated 4.9 out of 5 across all 161 reviews, and 4.9 out of 5 on Google from 161 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Charters, ROMSEY won Trusted Agent; Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.
Charters Romsey, 21A Market Place, ROMSEY SO51 8NA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.