Trusted Agent profile · Romford, Essex
Verified
★★★★★
126 reviews across 2 platforms
86 Market Place, Romford, Essex, RM1 3HQ
Part of Hilbery Chaplin Residential, see every office.
Hilbery Chaplin Residential's office in Romford, Essex, at 86 Market Place, is rated 4.0 out of 5 across 126 reviews on two platforms, including 122 Google reviews rated 4.1.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
1/5
GoogleMade to wait an hour for a house that was already sold, which we only found out after calling them despite getting an email confirmation the day before. Giving 1 star for the lady on the phone who was actually understanding and made the effort to explain why, unlike the person who booked us in.
5/5
GoogleVery reactive and great communication With the management team. Could only recommend!
5/5
GoogleGreat service and friendly staff! Thank you!!
Hi Nicola We really appreciate the positive feedback for our Lettings team. Thank you
5/5
GoogleWe have used Hilbery Chaplin Lettings for a number of years. We have always been very impressed with their service.
Thank you for taking the time to leave us your 5 star feedback.
5/5
GoogleVery efficient professional service, thank you!
1/5
GoogleVery bad experience with this agent, they were dismissive of me as I don't think my property was valuable enough for them to spend their time to help me. I thought in the market and tough times we are in they would welcome any business. Clearly not, the have even bothered to return my calls or emails. I have now instructed an agent round the corner in Romford. Nothing but good experience with them treated well and looked after and now they have rented my flat out for me. DONT USE THIS AGENT. THEY ARE RUDE AND UNHELPFUL. CHOSE ANOTHER.
5/5
GoogleExcellent service from Robert and his staff enable me to rent out my garage to another of their tenants moving into a flat on the development without a garage, thus creating a "win - win" situation for all concerned. This was negotiated quickly and easily by Hilbery Chaplin Lettings, where I have been a landlord for over 15 years. I would recommend Hilbery Chaplin to both Landlords and prospective tenants.
1/5
FacebookTerrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house) We barely managed to get an appointment after many calls , each time we were given different excuses ( Blaming the actual tenant that she doesn’t want anyone in the house yet while she is there) Every time my partner was given a new excuse , then I called and I asked if the house is on the market or not and said to them that we are interested in the house but we can’t be kept on hold for ever and that if we cannot see the house we will go for other properties cause we will not wait for any more longer and suddenly in 10-15 minutes they were able to book an appointment When I called I was given total different reasons then what my partner was told so from the start everything was weird. We managed to see the house , the tenant , a very nice lady showed us around , she told us very clear that what the agency said to us was total lie and that she had nothing against viewings We saw the house on a Saturday and we decided to take it so on a Monday morning first hour we called them to tell them we want to start the procedures and guess what again we be been put on hold ( wait a little bit to speak with the landlord, wait cause I didn’t get ahold of the landlord and so) The house was a 2 double bedroom detached bungalow, we were a family of 3, all working individuals with good jobs and over 90k annual income So we be been told to wait , then we are told that the landlord has more viewings even though we met all the requirements ( house was 1300 a month , we are 3 individuals with over 90 k incomes)and said we are taking the house and at the end to be told that they are giving the house to someone else , when I asked based on which criteria was this if we were first interested and they basically refused to start the paperwork and told to wait they said that the la lord decided based on number of people and I come , for his sake it was only a 1300 a month house with 2 double bedrooms and we were only 3 so for me from the start this sounded like DISCRIMINATION
1/5
GoogleI had a really disappointing experience with this agent. They do not answer the phone, or return messages. After multiple dropped calls (at least once it appeared as though someone picked up the phone and immediately hung up), 3 messages and one email, I finally got through after 3 days of trying to be told I "was lucky to get hold of someone" and to be told how busy they are and only have 2 staff to cover the whole Havering area. After finally being able to book a viewing, I received a call the day of the viewing to be advised the property had been let that morning. Had I got through originally, I may not have missed out on what looked like a great apartment. It's a shame that, as the tenant, you don't have a choice about which agent lists the best properties. They are clearly taking on too much work for the resource they have.
1/5
GoogleWorst estate agent ever ! Put the rent up every year and given reason why like how they will improve your property been waiting 6 months for these improvements that have never happened. Your property manager never answers the phone unless it benefits them. They never fix anything ! I've been living in my property nearly 2 years and not once have a property inspection yet they charge the landlord saying they do it. Just rubbish and rude can't wait to move out mine so I don't have to deal with them again
1/5
FacebookI don’t recommend! I was very disappointed about this agency because,the agents tells you something and after that doesn’t make anything! Normally they had to refund us some money for 15days because,we moved earlyer than we normally should...because the landlord was sick...they told us that will refund the money. When I called them to refund the money they said “sorry you have to speak with your ex landlord to refund the money”. I asked then: Why you said then than you guarantee the refund. Charlie’s response was: “Sorry”!
1/5
GoogleUnfortunately our experience has been negative. Not because of hilbury chaplin, but because of the landlord they represent. We went without a toilet for a while and when we moved out, our deposit disappeared. It's been 5 weeks and still no word. We now have to lodge a claim through TDS to find out what's happening. The reason I'm leading this review, is because hilbury were aware of the conduct of this landlord before we even rented the property. We were told on numerous occasions by numerous members of staff that this is what she's like... In my opinion, they shouldn't be doing business with her if they know she mistreats tenants. I'm saddened because the people that work here are nice. It's disappointing to know they are effectively leading you on to a trap.
1/5
GoogleWould give 0 stars if it was an option. What a rude, unhelpful and unprofessional bunch! The worst estate agent we have had the misfortune of having to deal with. No one seems to know what's going on, whenever we called up with questions the person is never there who deals with it 'conveniently'. We seem to talk to someone different each time and just get strung along without getting any answers. I feel sorry for anyone who has to deal with Hilbery Chaplin and the property management department are the worst we have dealt with to date. Just terrible! Avoid this agent!!
1/5
GoogleI was called in for viewing the property no one showed up, after calling in the branch, I got to knew neither of the member knew which agent is going to come. I drove 1 hour, left my work early just to come and view the property in Rm11. But I wasted my time and fuel. They don't have any courtesy to call me and cancel the appointment. Worse service Will NEVER recommend any one.
1/5
GoogleWorst estate agent ever ! Put the rent up every year and given reason why like how they will improve your property been waiting 6 months for these improvements that have never happened. Your property manager never answers the phone unless it benefits them. They never fix anything ! I've been living in my property nearly 2 years and not once have a property inspection yet they charge the landlord saying they do it. Just rubbish and rude can't wait to move out mine so I don't have to deal with them again
1/5
GoogleI totally agree with the other review on Hilbery Chaplin.This is probably the worst managment agents I have ever had to deal with. Lack of communication, leaving us still 3 months down the line with a ceiling with bad water damage and now trying to kick us out early of our contract as we are unable to pay the rent increase of £300pcm, while we still have 6 months to go. Avoid this company at all costs. The buildings they manage are not maintained and remain far below health and safety standards this I can not stress enough from my own experience.
5/5
Googlethe best agency, very pleasant employees!
We're really grateful and appreciate you taking the time to share your rating with us.
5/5
GoogleMe and my partner would like to thank Saskia for making the move into our first place quick easy and stress free
5/5
GoogleFirst rate landlord service A special mention to Rob Gordon who helped me find my ideal tenant I highly recommend this firm
5/5
GoogleFantastic company to deal with. Robert and the team could not be more helpful. Pleasure to deal with, would highly recommend them.
5/5
GoogleI have always found Hilbery Chaplin & all their staff very admirable, polite and professional. I enquired about marketing my property with them, in the end we decided not to sell our home due to financial restraints, but all telephone messages were returned and our house valuation was true and when we decide to market our property I will be back in touch with Hilbery Chaplin.
5/5
GoogleFive star service from Robert and his team. Friendly, efficient and professional. Couldn't ask for more.
1/5
GooglePoor service, they work on behalf of the council for commercial properties, they are very slow and never keep you updated about the service, they told me they can take over 1 year to complete the agreement of letting commercial properties, If you are looking for a shop I would avoid this agency.
1/5
GoogleWoefully poor 'management' company. Half-baked vetting on their tenants and then either they will do the bare minimum to delay taking action or just decide to ignore complaints altogether, so long as they are getting their money..
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hilbery Chaplin Residential's Romford office has 126 reviews across two platforms: 122 on Google, 4 on Facebook (across the whole business).
Hilbery Chaplin Residential Romford is rated 4.0 out of 5 across all 126 reviews, and 4.1 out of 5 on Google from 122 reviews.
Hilbery Chaplin Residential Romford, 86 Market Place, Romford, Essex, RM1 3HQ.
