Trusted Agent profile · Romford · Essex

haart Romford reviews

★★★★★ Excellent

1,109 reviews across 2 platforms

153/159 South Street, Romford, Essex, RM1 1PL

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haart's office in Romford, Essex, at 153/159 South Street, is rated 4.8 out of 5 across 1,109 reviews on two platforms, including 1,087 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.

Google logo

4.8 / 5

1,087

Reviews on Google

This office

Facebook logo

4.5 / 5

22

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

Haart has been very helpful with getting us an accommodation and also helping us with everything we needed throughout our stay in our former accommodation. Special thanks to Millie fisher for her assistance all throughout this process and her urgency in attending to everything that enabled us have a comfortable stay while our tenancy lasted at our previous accommodation. We also appreciated our role in ensuring our repayment of the holding deposit and the reference she forwarded to our current estate agent. We will be glad to recommend her services/company to whoever needs their services. Many thanks.

Grace · 25 June 2024

Agent replied · 24 August 2024

Hi Trilok, Thank you for the 5* Review for Millie, I'm glad you are happy with the service provided. If you need anything, please don't hesitate to contact us. Kind Regards, Romford Property Management

5/5

Google

“I want to thank Haart and the entire team, especially Keeley Fisher, for resolving our issue in less than a day. What an incredible agency, always there to help when you need them! A big thank you to Keeley Fisher for your excellent support. Wishing the entire Haart team a Merry Christmas and a Happy New Year! May you enjoy the holidays with your families and stay safe!”

Petar · 1 December 2024

Agent replied · 8 December 2024

Dear Petar, thank you for the kind review. Enjoy the festive season! Haart Property Management.

5/5

Google

I had a major issue at my rental property in Romford. Keeley went above and beyond to resolve the issue - liasing extensively with the tenant, the contractors and myself; making sure the works were done on time and on budget. She really did make an extra special effort working overtime and weekends. This resulted in a fantastic job, with myself and the tenant kept up to speed at all times. I felt very reassured that Keeley was on the case and taking the stress away from the situation. Thanks again Jackie

JACKIE · 22 May 2024

Agent replied · 21 June 2024

Thank you Jackie for your kind words and five star review! We are glad Keeley could help you and you were happy with the service. We wish you all the best. - Haart Romford Property Management

5/5

Google

I am giving Millie Fisher 5 Star rating because all the issues that have been raised by the tenant or me have always been dealt with and solved by Millie. I have worked with Millie for many years and she has been the bridge between the tenant and me. Millie has always been professional, polite, respectful, understanding and helpful. I look forward to continuing working with Millie and I recommend her in person and Haart as a company to friends and relatives.

Molly · 22 May 2024

Agent replied · 21 June 2024

Thank you Molly for your kind words and five star review! We are glad Millie could help you and you were happy with the service. We wish you all the best. - Haart Romford Property Management

5/5

Google

My property in Chadwell Heath has been rented by Haart Estate Agent since almost three years. I really really appreciate the letting team for the service they provided to me. I am really happy with the service provided by the team. Especially, the Property Manager,- Keeley Fisher for the recent contact and prompt service provided to me in this concern. I request Haart not to loose such valuable staff at any cost in future. Thanking Keeley once again.

Dinesh · 31 May 2024

Agent replied · 21 June 2024

Thank you Dineshfor your kind words and five star review! We are glad Keeley could help you and you were happy with the service. We wish you all the best. - Haart Romford Property Management

5/5

Google

The team at haart are undoubtably an outstanding team of people Mark Grogan , , denzel and Coby make an efficient team they are thorough , prompt met all the prospective purchasers polite and do friendly I would not hesitate with the utmost confidence recommend this lovely team . Thankyou x

Stephanie · 8 August 2026

Agent replied · 22 August 2026

Thank you so much for leaving your kind review and we are always truly appreciative of you taking the time to do this. Wish you all the best from all the team at haart Romford

5/5

Google

I needed an agent to manage the letting of my property, and wanted one that was local with high street presence. Alex, from Haart, initially came to view the property to discuss all of my options. All of my questions were answered instantly and in detail which gave me confidence that my property would be in good hands. I went for the fully managed option to give me extra peace of mind. The property is managed by Scott Jones, who has been fantastic. I had a few issues with the property and the Tennant, but every time, Scott has been one step ahead in the resolution and has kept me informed throughout. Needless to say, I will be continuing to let my property through Haart after the current tenancy comes to an end in a few months time.

Darryl · 22 April 2024

Agent replied · 21 June 2024

Good morning Darryl, thank you for the great feedback, we are glad you're pleased with the service given from our team. Best wishes haart Lettings Romford.

5/5

Google

I would like to thank Keeley Fisher for her amazing service and availability, initially I had an issue with a leak and Keeley was very kind, helpful and made sure I’ve would have my issue fixed the fastest as possible and also the smoothest. I ended up reporting another issue I had for years and she was the only one that actually made all the efforts to solve it since it wasn’t an easy thing to get fixed. I really appreciate her empathy, kindness and tenacity, if it wasn’t for someone like her I genuinely don’t think it would’ve been solved. Many many thanks and wish her all the best.

Vanessa · 22 April 2024

Agent replied · 21 June 2024

Good Afternoon, thank you for your five star review on Keeley. We are very pleased to hear you had a swift and professional experience. Thank you for your continued business. Regards haart Property Management

5/5

Google

5* for a 5* Estate Agent! Nothing is too big or too small of an ask from Steph. As a Conveyancer, having someone you can trust and rely on, as well as an agent who understands the process, is the biggest and best asset you could ask for, and Steph is definitely that! Thank you for all your help and support over the years ans many more years to come!

Chloe · 10 October 2024

Agent replied · 24 October 2024

Thank you Chloe for the lovely review for Stephanie. Haart Romford

5/5

Google

I am living in this property for more than 3 years now and so far I have no issues from Haart. Very friendly and helpful team. Especially Cole and Marie Hawkins is doing absolutely great with their customer services. They always address and sort out any issues if we face in the property and responses on time. Highly recommended to let or buy the property from Haart

Mohammed · 17 November 2024

Agent replied · 8 December 2024

Thank you for your review, Rafi. As always, a pleasure. Thank you, Haart Property Management.

5/5

Google

Have been with Haart for a few years now, and especially Keeley Fisher has been treating us really well, always answering our enquiries and always helping out whenever she can. When our tenancy contract was nearing its end and we felt uncertain about what to do, Keeley stepped in and demonstrated an impressive level of effort and expertise to help us. We are really grateful to her.

Carmen · 8 November 2024

Agent replied · 8 December 2024

Good morning Carmen, thank you for the lovely review for Keeley. We are very pleased to hear that the service you received was a positive one! Regards Haart Property Management.

5/5

Google

I rupali kakkar as a tenant of one of the properties from Haart. I have know Millie Fisher since 2023. I have found Millie Fisher to be trust worthy. I am very much impressed by her professionalism, positive attitude and work ethics.Millie Fisher is genuine, fair and straight forward . She takes responsibility of her actions even when it is difficult to do so. She has the ability to recognise and handle difficult situations like mine. Furthermore, I would recommend Millie Fisher for her integrity and abilities and for all your Haart property requirements. Thanking you, Thanks and regards. Rupali kakkar

Rupalikapil · 23 March 2024

Agent replied · 21 June 2024

Good morning Rupalikapil, thank you for your five star review on Millie and your kind words. I am pleased that during your difficult time, Millie was able to help you through this. Regards haart Property Management.

5/5

Google

I had the privilege of working with Stephanie during my house-buying journey, and I can't speak highly enough of their expertise and dedication. From the initial search to the closing process, Stephanie went above and beyond to ensure I found the perfect home. Their professionalism, responsiveness, and genuine care for my needs made the entire experience not only successful but also enjoyable. I'm incredibly grateful for Stephanie's guidance and support, and I highly recommend them to anyone in need of a trusted partner in their home-buying journey.

Sadia · 23 March 2024

Agent replied · 21 June 2024

Thank you so much for taking the time to leave your review which is much appreciated. Haart Sales Romford.

5/5

Google

I recently had the pleasure of working with Marie from Haart Lettings Romford, and I must say, it was an exceptional experience. We encountered a minor issue with some upstairs doors in my rental property, and Marie went above and beyond to swiftly resolve it. Her professionalism, efficiency, and proactive approach truly stood out. I greatly appreciate her prompt response and dedication to ensuring my landlord experience remains smooth and hassle-free. With Marie on board, I feel confident that any future concerns will be addressed promptly and effectively. Thank you, Marie, for your outstanding service!

Brian · 23 March 2024

Agent replied · 21 June 2024

Good morning Brian, thank you so much for the lovely review for Marie. Your kind words are very appreciated and your continued business. Regards haart Property Management

5/5

Google

A massive thank you to Mark Grogan for all his help selling our house - we couldn’t be happier with the service we received! From the first instance Mark was super helpful, professional and friendly. He has made the process so far go really smoothly and explained everything to us so thoroughly and always has time for any questions and updates. He has been happy to work around our schedule when it came to all appointments and calls and he has gone above and beyond with advice on our own house purchase search even though it is in a different area. The pictures he took of our house were amazing! The mortgage broker and solicitor he has put us in touch with have been great so far. Alex Mackenzie has also been amazing with arranging viewings and providing updates and feedback for us. Having a six month old baby I was fearful to start this process but after only a couple of weeks we have an amazing offer on our house which contracts are now being drawn up on and it has been minimal stress so far. Thank you Mark and team you have been superstars!

Holly · 23 March 2024

Agent replied · 21 June 2024

Good Morning Holyy, Thank you for the review and kinds words for Mark & Alex, it has been a pleasure to deal with you and your husband. next step lets get you into you new home. Regards Haarts Romford.

5/5

Google

Vanessa has helped me to secure a place in RM3, Romford. You’ve done a great job. You’re reliable, hardworking, and consistently produce high-quality work. You work well with the team, communicate clearly, and take responsibility for your tasks. Your positive attitude and commitment are really appreciated. Keep up

Louis · 17 August 2026

Agent replied · 22 August 2026

Thank you so much for leaving your kind review and we are always truly appreciative of you taking the time to do this. Wish you all the best from all the team at Haart Romford Lettings

5/5

Google

Thank you Keeley Fisher for being so prompt and helpful with my flat, I really appreciate it . Thank you

Spacewalker · 23 March 2026

Agent replied · 21 June 2024

Good afternoon Dostai, thank you so much for the five star review for Keeley. We are pleased to hear that she is looking after you! Thank you for your continued business. Regards haart Property Management

5/5

Google

Beni was amazing and his communication was amazing. He was so lovely to speak to. Thank you again for your help!!

Nouriel · 13 March 2026

Agent replied · 13 April 2026

Hi Nouriel, thank you so much for this lovely review, glad we could help! - Haart Romford Lettings

5/5

Google

I had a good experience with Sorina from the agency. Her communication was quick and always to the point, which mattered a lot to me, and very helpful with any enquiries. It's so nice to have a prompt response every time you have a question. Highly recommend

Ionut · 15 August 2026

Agent replied · 22 August 2026

Thank you for leaving a review for Sorina, we strive to provide the best service, we are happy to hear you had such a positive experience! - Haart Romford Property Management

5/5

Google

Tilly Davis is our agent at Romford Haart. Very helpful and flexible. Due to our work, we are only available in the late afternoons, but Tilly had no problem arranging the viewing in a way that suited us. She is a very kind and direct person. She found us a perfect house and completed the paperwork quickly. If I'm looking for an apartment in the near future, I'll definitely be contacting Tilly at Haart first! Tilly, me and my parents are very grateful for your hard work! Thank you!

Máté · 22 February 2024

Agent replied · 21 June 2024

Dear Máté, Thankyou for your 5 star review on Tilly. We greatly appreciate your feedback, Haart Lettings Romford.

5/5

Google

Here to share a positive experience with Haart Lettings. From the time I contacted them to till today they are very very helpful. As soon as I contacted them they took all my details and immediately arranged a viewing in two days. Alex, came to the flat with us for viewing and was really great. clarified all our doubts and queries. And then our saviour Emily came. I have to mention that she was really great with the work she is doing, from the scratch she explained everything to us and was been with us throughout the process. Each time I call her for simple queries she doesn’t even hesitate to explain me that too with a great smile. Emily made the whole process hassle free.I would like to take this opportunity to thanks Emily for her work and positive attitude towards the customer.now we got a house and looking forward to move in soon. Thank u Emily and Haarts for your continuous support through the process. You people are amazing❤️

Manasa1996 · 22 February 2024

Agent replied · 21 June 2024

Dear Manasa, thank you again so much for the review and we were happy to help you. Haart Lettings Romford.

5/5

Google

I think this is one of the best if not the best property sale and letting company in the country. They are very professional and helpful. Especially Tilly Davis in Romford branch who I have been talking to lately about property, she has really helped me and my wife a lot by answering all my worrying questions and explain all details I need to know to me. This is so wonderful and she is very good in her job, have a great deal of knowledge of all the things expected of her. Kudos to her and the team in Romford.

Paul · 22 February 2024

Agent replied · 21 June 2024

Good afternoon Paul, thank you for taking the time to leave a five star review for Tilly. We are delighted to hear she delivered a great service for you. Regards haart lettings

5/5

Google

I would like to share my positive experience with the letting agent who helped me and my family find our first property to rent in the UK. We moved from the Philippines and we were not familiar with the rental process here. The agent Ms. Emily Nolan was very helpful and approachable throughout the whole process. She answered all our questions, gave us useful advice, and showed us several properties that matched our needs and budget. She also made sure that we had all the documents and references ready to secure the property we liked. Compared to other letting companies we contacted, she was the most attentive and professional. We are very happy with her service and we would recommend her to anyone looking for a property to rent.

Michelle · 22 February 2024

Agent replied · 21 June 2024

Dear Michelle, thank you again for the review. It was a pleasure helping you and your family. Haart Lettings Romford.

5/5

Google

Keeley Fisher and Millie Fisher have done a fantastic job, it was quick, efficient and very professional. I was very satisfied. I had to re-locate out of Country few years ago and require ongoing communication with agents for certain things like tax preparation documents , enquiries about landlord tax , property inspection reports etc. which required timely submission to the authorities. My past experiences with some of the agents was not very comfortable but I am glad that when I called their office I spoke to Keeley as she was very professional ,approachable , good listener and easy to talk to and discuss my requirements and reply me very quickly. I want to thank Keeley and Millie and her team for every success and highly recommend haart for all your property requirements. Thanks

Santosh · 22 February 2024

Agent replied · 21 June 2024

Good morning Santosh, thank you for the five star review for Keeley. We are very pleased to hear that you had a great experience and please feel free to reach out to us if you need anything in the future. We appreciate your continued business. Regards haart Property Management

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Questions about haart Romford

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Romford won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Enfield won Platinum.

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