Trusted Agent profile · Romford
★★★★★
294 reviews across 1 platform
1185, High Road, Chadwell Heath, Romford, RM6 4AL
Douglas Allen's office in Romford, at 1185, is rated 4.8 out of 5 across 294 reviews on 1 platform, including 294 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Douglas Allen won in 2026.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
GoogleHuge thanks to Michelle Hawthorne for saving the day this week. Our buyers were dithering 2 days from completion as buying to rent during the crisis but somehow Michelle turn them around. Can’t praise her highly enough .
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
GoogleHad such a great experience with Douglas Allen - particularly with Nisha! She was lovely and friendly, put me at ease and was very helpful in finding a property that was right for me. She was also fantastic in booking me in to see a mortgage advisor who was also extremely helpful. Would definitely recommend speaking with Nisha!
Hi Gavita, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how, Nisha in particular, has put you at ease throughout the process of finding a property that's right for you. Best wishes, Douglas Allen.
5/5
GoogleBilal helped me with my new purchase i am a first time buyer and bilal helped me through the process he has been brilliant and supportive will recommend him to freinds and family many thanks
Good Morning, Thanks for your review, we're delighted you're happy with our service. We're thrilled to hear that Bilal was so supportive in helping you with your first home purchase. It's wonderful to know that you would recommend him to your friends and family. We're here for you every step of the way, and we wish you all the best in your new home. Best wishes, Douglas Allen
5/5
GoogleA big thanks to Jess, she's been amazing in the search of our new place
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
GoogleI just want to give a big thanks to Jay from Chadwell Heath and his team, for helping me, my wife and kids find the house of our dream as first time buyers, he was nothing but helpful and professional every time we needed his assistance :)
5/5
GoogleJessica, Michelle and the team have been fantastic in helping me and my partner with selling out first home. We cannot recommend them enough they went above and beyond with everything we asked, nothing was ever too much hassle or a problem thanks again ladies and team.
5/5
GoogleKnowledgable and friendly staff over at Douglas Allen I am a first time buyer and out of the recent estate agents I’ve been to, they are definitely a well oiled branch Thanks to Michael especially brilliant customer service
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
2/5
GoogleWas no impressed by Nisha, the rep who came to see my house She was not very engaging and just wanted to sign me up I ended up going with another estate agent who was more pleasant, engaging and professional in their approach
Thank you for your feedback. Douglas Allen strives to provide excellent customer service to its customers and our staff receive extensive training to achieve this. We are sorry to learn of your experience and that the request for both identification and proof of address was frustrating. We are pleased to see that Nisha subsequently contacted you to explain our reasons for requesting these documents. We hope that the sale of your property proceeds smoothly. Kind regards Douglas Allen
5/5
GoogleLeeban at the chadwell heath branch was really helpful, he was interested in what I had to say and matched my specificatikns really well, really spoke as if I was talking to a friend. I will recommend all my friends and family to him 100%
Good Morning Hassan, Thank you for your kind review - we will pass this on to the team! It's great to hear how positive your experience has been, thank you so much for recommending our team. Thanks again, Douglas Allen Chadwell Heath Estate Agents
5/5
GoogleRahela is very good estate agent.
5/5
GoogleNisha made me feel so comfortable. She was very helpful and supportive. She made this a great experience for me and she really helped me to understand better. I definitely recommending talking to her.
5/5
GoogleI had my property valued by Nisha Kaur and she was very professional and knowledgeable. I will most certainly use Nisha in the future as I valued her opinion, over anyone else I met!
Hello Sean, Thank you for your review. We're delighted to hear that Nisha provided such a professional and knowledgeable service. It's wonderful to know you valued her opinion so highly, and we look forward to assisting you with your future property needs. Best wishes, Douglas Allen
5/5
GoogleIt has been great working with Douglas Allen so far , Esp Rahela right from the day she took over the viewings of our property , she has been excellent in communicating with us , she is very prompt in replying to all our queries so far . she is an asset to the organisation. Thanks
5/5
GoogleWas looking around for a property and came across Douglas Allen and spoke to a chap called Adam who was very helpful in finding what I was looking for so big thanks to him.
Morning Saif, Thank you for your review! We're glad to hear that Adam was able to assist you in finding what you were looking for. Your positive feedback means a lot to us. Best regards, Douglas Allen
5/5
GoogleBilal was fantastic.Showed me around,polite and efficient.Thanks
Hi Konstantinos, Thank you for leaving a review! It's great to hear how positive your experience with Bilal has been. Best wishes, Douglas Allen.
5/5
GoogleWhen I visited the Chadwell Heath office I was greeted by Charlotte & Michelle. They offered me a warm welcome, were informative and answered all questions I had. Would definitely recommend this branch to anyone and everyone.. its a shame these ladies can't be cloned, they are amazing.
Hi Lauz, Thank you for leaving a review! It's great to hear how positive your experience with our agents, Charlotte and Michelle, has been and how informative you've found them to be throughout. Best wishes, Douglas Allen.
5/5
GoogleI had a different experience with Douglas Allen Barkingside, however I had the pleasure with dealing with both Holly & Jovan. Amazing people and what makes these guy difference, they can build rapport on both side, shows the human element, very prompt, approachable and knowledgeable, next time I am looking to buy will come back to this branch.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
GoogleWe Recently contacted Douglas Allen about buying a property, everyone in the Chadwell Heath office is professional & friendly. They even helped me with arranging the mortgage. Thanks Michelle for all the help I can’t wait to move into my new home.
5/5
GoogleExcellent service from the team at Douglas Allen, Chadwell Heath - particularly, Kally and Nisha. Their knowledge and expertise of all things related to property are exceptional. I have recommended them to several of my friends who have equally been impressed.
Hi Harjinder, We're delighted to hear you received an excellent service from our Chadwell Heath branch, and appreciate you taking the time to leave us a review and recommend us to others. We'll pass your regards on to Kally and Nisha. Thanks again, Douglas Allen
5/5
GoogleThank you to Bilal amazing service
Hi Aamir, Thank you for leaving a review! We're delighted to hear how great the service you've received from Bilal has been. Best wishes, Douglas Allen.
5/5
GoogleI had my property on the market with another estate agent switched to Douglas Allen and used Rob Wade who was professional from start to finish and kept in contact with me throughout and delighted that him and his team sold my property. Highly recommend them.
Hi Carter, Thank you for leaving a review! It's great to hear how professional you've found Rob and his team to be throughout your experience and we're delighted they were able to sell your property. Best wishes, Douglas Allen.
5/5
GoogleBaikal helped me get a mortgage and help me find my home i came to office to collect keys and bilal also gave us a gift for our new home amazing service I will be back again
Hi Gurkirat, Thanks for leaving us such a lovely review, we really appreciate it. We're delighted that we were able to provide you with an excellent service. All the best, Douglas Allen
4/5
GoogleI am first time buyer and had a viewing booked with Aamir from Chadwell Heath branch. Aamir helped me to answered my questions and options available , hope would get my first property , still in process of buying.
Hi Muhammad, Thanks for taking the time to leave us a review, we're glad to hear you're happy with our service to date, and we hope we can help you find your ideal first property. Best wishes, Douglas Allen, Chadwell Heath
5/5
GoogleDouglas Allen, Chadwell Heath Branch I was very lucky four weeks ago when I meet Michelle at Chadwell Heath Branch, I'm a first time buyer and I doen't know the rules how to buy a house in UK, she was so kind with me, was enough 15 minutes to explain me everything, now we found a very good deal and we hope we will moove to our home soon...I recommend the services of this branch...
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Romford office has 294 reviews across 1 platform: 294 on Google.
Douglas Allen Romford is rated 4.8 out of 5 across all 294 reviews, and 4.8 out of 5 on Google from 294 reviews.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, Romford won Trusted Agent; Douglas Allen, Woodford Green won Trusted Agent; Douglas Allen, Wickford won Trusted Agent; Douglas Allen, Billericay won Trusted Agent; Douglas Allen, Epping won Trusted Agent.
Douglas Allen Romford, 1185, High Road, Chadwell Heath, Romford, RM6 4AL.
