Douglas Allen reviews

★★★★★ 5/5

Google

The team at Douglas Allen provided a seamless experience during my recent property sale. Gurminder and Mohammed were excellent throughout, handling my queries efficiently and ensuring viewings were arranged without any delay. Once we received interest, Nisha took the lead on negotiations. She worked swiftly and professionally to close an offer that I was very pleased with. I highly recommend their services to anyone looking to sell.

Balázs · 2 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of viewing a property with Lucy Finch from Douglas Allen, and I was really impressed with the experience. Lucy was friendly, punctual, and very knowledgeable about the property and the local area. She took the time to answer all of my questions thoroughly and gave me the space to look around at my own pace without feeling rushed or pressured. Her communication before and after the viewing was excellent, and she made the whole process feel straightforward and stress-free. It’s clear she genuinely cares about helping people find the right home. Thank you, Lucy, for your time and professionalism, it was a refreshing experience!

Keeleigh · 10 August 2025

★★★★★ 5/5

Google

I bought my first home through Douglas Allen Chadwell Heath office, now it’s time for me to look to move and without any hesitate I have gone back to Michelle and the team to help, they always provide a excellent, friendly service and stand out from all the other agents. Highly recommend.

Jeton · 16 March 2026

★★★★★ 1/5

Google

I am currently ‘selling’ my property with Douglas Allen and the experience from start to now has been horrendous. I say selling, that would be an exaggeration, they are absolutely useless. The team at Chadwell Heath seem unable to perform simple tasks, Michelle is often AWOL, when you do get a reply it’s pathetic. We have been actively asking Douglas Allen to remove the property from marketing for the last week. The property is still being marketed completely against my request. I am sure the property ombudsmen will be interested to understand why that is the case. We have a sold board outside our house for an offer which Douglas Allen believed to be really strong, who after 3 weeks did nothing. When we chased for updates, they hadn’t heard anything from the buyer for 3 weeks, but it’s almost as if they didn’t know what to do, we had to ask them to put the house back on the market. To confirm this hasn’t been ‘sold’ for at least 4 weeks, yet the board sits proudly up. The communication is disjointed to be polite. They book open houses without confirming with you, they leave viewers stranded outside your home for you to do the viewing. After a week they say offers £35,000 less than the advertised price are good offers and that the value Michelle has given is unachievable. We have had no feedback, literally no feedback from circa 25 viewings. There was a slight bit of proactiveness, we were asked “what’s the lowest offer you’ll accept so we can go back to the buyer”. I dread to think what conversations are happening with potential buyers. There is no updates, no calls, no emails. The re-marketing strategy is, as per their admin, “clicking a button”. It’s a very sad state of affairs, I almost feel guilty leaving this review as there are literally no positives. If you want a proactive agent, to work on your behalf, who are motivated to sell your home, and will listen to your instructions and give you advice, do you not use Douglas Allen.

Lucy · 9 April 2026

★★★★★ 5/5

Google

Excellent service from Michelle and the team in Chadwell Heath. They successfully sold my property through what was a extremely stressful and difficult time for me, with compassion patients guiding us through all the stages of the process we can now see the light at the end of the tunnel.

Sangita · 16 March 2026

★★★★★ 5/5

Google

Mohammed was a great help to me, I found him very well presented and he provided a very professional service. He was very knowledgeable and made the process seamless. I personally recommend others to seek Mohammed if they are looking for a genuine individual who will help them sell or buy property.

Usuf · 16 February 2026

★★★★★ 5/5

Google

Gurminder is such a personable person. He genuinely makes you feel like family within the 1st minute of the conversation. The whole process was so smooth but what stood out the most to be about Gurminder was that he advises you for your own …

Summer · 16 March 2026

★★★★★ 5/5

Google

Over the years I've had my fair share of interactions with different Estate Agents and I can honestly say the professionalism of the staff at the Douglas Allen Chadwell Heath branch was top notch, from arranging the initial viewing, to keeping me continuously updated on the process, to having my offer accepted, it was a really smooth and pleasant experience. I want to make a special mention of Bilal Arbi who is the consummate professional and his polite, courteous and helpful nature made me feel really comfortable throughout the entire process, clearly someone who takes real pride in his work and I hope he is acknowledged as such by the Senior Management Team. Finally, I also want to thank Michelle Idugboe who was amazing and also so lovely to deal with.

Mostafa · 23 December 2024

★★★★★ 5/5

Google

Edited 2 minutes ago I met Michelle when she came to value my home she really took the time to explain the whole process of moving. Which was a lot more than just thinking it was …

F · 16 March 2026

★★★★★ 5/5

Google

Special shout out to Andrew and Tanya very high level agents who do not stop going for what was a torrid journey it was made a lot easier thanks to Andrew Bilby and Tanya Keene. Also the agents who sold our property and made that a smooth process the likes of Michelle bilal nisha etc great people and great service if you are local with in the ilford seven kings chadwellheath goodmayes area then definitely go with Douglas Allen you will have peace of mind with agents who work very hard for you. Thank you again especially to Andrew for the last few days it’s not been easy but he was a massive help to us.

Razah · 8 November 2024

★★★★★ 5/5

Google

Bilal Arbi has been exemplary in the service he has provided. He assured me from the onset that he would guarantee a sale on my property even though I was dubious because it had been on the market with another estate agent for six months and had not received any offers. He arranged block viewings for my property and generated an offer within four weeks of being on the market with Douglas Allen. Bilal is clearly an expert in his field and as well as securing a sale, he has an excellent rapport with his clients. Highly recommend him as someone to execute a successful sale on your property.

Sabira · 8 November 2024

★★★★★ 5/5

Google

We'd been looking for houses for over a year when we first met Nisha Kaur from Douglas Allen. Safe to say we'd met a lot of estate agents at that point, but Nisha was without doubt the best we'd ever dealt with. she was knowledgable and attentive. She referred us over to conveyancing and a mortgage advisor who helped secure our home. Nisha has been soo supportive throughout the process making sure everything went smoothly. Big thanks to Nisha Kaur and the team for a 5 Star, stress free service. Highly recommended.

Sunil · 8 November 2024

★★★★★ 5/5

Google

I would highly recommend Michelle and her team at Douglas Allen Chadwell Heath for anyone looking to move, they all delivered a professional service from start to finish keeping me updated at all time.

A · 16 March 2026

★★★★★ 5/5

Google

Mohammed was a pleasure to work with, professional, responsive, and supportive from start to finish. He made the entire process smooth and hassle-free. I would highly recommend him to anyone seeking a reliable and trustworthy estate agent.

Aisha · 16 February 2026

★★★★★ 5/5

Google

I would like to thank Adam for his efforts in arranging a viewing around a busy schedule for me. He had gone out his way to ensure we had a chance to see the property. Additionally, he is very polite and friendly it was pleasure speaking with him regarding any concerns I had moving forward with a new property. He also mentioned that Douglas Allen also offer a wide range of services such as a separate conveyancing team and Mortage team which allowed me to have a better insight on how to move forward.

Esa · 12 October 2024

★★★★★ 5/5

Google

I had a very positive experience with Mr Andew Bilby, Douglas Allen during the sale of my property. He was extremely approachable and always willing to help, which made the whole process much less stressful. My property was part of a chain, which can often make things complicated. However, he did an excellent job coordinating between all the parties involved. He consistently clarified issues with the relevant people and worked hard to resolve problems whenever they arose. At times, there were some unreasonable demands within the chain, but he handled them professionally and helped keep everything moving forward. I genuinely believe that without his proactive approach and persistence, the process could easily have been delayed. I’m very grateful for his support and would highly recommend Douglas Allen to anyone looking to buy or sell a property.

Vishal · 16 March 2026

★★★★★ 5/5

Google

Massive shout out to Leeban from chadwell heath, found my first property with auction and he made it such a smooth experience! Honestly with all my heart I didn't want to ever go through an auction due to the headache. However with the amount of knowledge and experience he had be managed to turn my head which is quite hard because once I've made a decision that's it. He guided me through the process and honestly told me what to expect. Thank-you so much Leeban your not just an estate agent your a friend.

David · 1 October 2024

★★★★★ 1/5

Google

I was interested in buying a property and contacted Douglas Allan Chadwell Heath branch, I was offered a viewing by the agent named Adam Akbar. I went there on time and was waiting outside the property. The agent came 15 minutes late. After showing me the property, I showed interest and gave an offer to which I was told I will be contacted by their mortgage advisor and solicitors team after paying a deposit of £25 to which I agreed. I was told that I should expect a call today afternoon. I kept waiting till 3 o clock after which I gave Douglas Allan a call again to inquire about the property. The call went straight to the main head office and they took my name and query and I was told I will get a call from him soon. I didn’t get anything (email/call/text) about my query. The next day I waited again and then upon hearing nothing, I went to the Douglas Allan office near my home. I was told Mr Adam Akbar is on lunch break and he ll call me later. Upon receiving his call an hour later, I was told by him that I need to show my proof of deposit to show I am interested in buying this property before he can actually put the offer through to the seller. I find the information completely different to what I was been told on the viewing day. I understand every company has rules that they follow , however, it would be nice to be upfront about it rather than giving vague information. I am very disappointed with the service so far. I would have expected some level of professionalism from the employed staff at a popular estate company as big a name as Douglas Allan.

Fazal · 1 October 2024

★★★★★ 5/5

Google

We had amazing valuation experience with Nisha kaur . This was our first time putting a property on the market. She was very professional and very transparent in her valuation. We did not feel under pressure, she made us feel at ease, explained everything very clearly and precise. We went under offer after two weeks of going live. I highly recommend Douglas Allen and their process. Nisha is so lovely and amazing person to work with. Thank you Nisha.

Letssbereal · 22 September 2024

★★★★★ 5/5

Google

I had a really good experience with this estate agent. They were professional, responsive, and always kept me updated throughout the process. Everything was handled smoothly and efficiently, and I felt well supported from Mohammed start to finish. I would definitely recommend them to anyone looking to buy, sell, or rent a property.

Mizy · 19 August 2025

★★★★★ 5/5

Google

I came to view a house I was interested in and was met by the estate agent Leeban, from the Chadwell heath office. I was really impressed with the entire experience, from the moment we met he was incredibly professional, friendly and attentive towards myself and my parents. He took the time to thoroughly explain everything about the property, answering all of my questions with patience and knowledge. We really appreciated that he seems to have a genuine interest in ensuring that we found a home that suited our needs, rather than making a sale. He was very helpful in making us feel comfortable and informed throughout the entire viewing, and since then, he has been updating us on additional properties that could be perfect for what we’re looking for. Leeban made the experience stressfree and actually enjoyable. I would highly recommend him to anyone who’s looking to purchase a house.

Arzoo · 21 August 2024

★★★★★ 5/5

Google

I'd like to say thanks to Bilal at douglas allen I was on the market for nearly 7 months with another agent and they couldn't sell my property and kept reducing the price , Bilal kept regular contact with me and explained he could sell my property instantly. When my contract came to an end I called bilal and he straight away booked me a valuation and within 2 weeks sold my property for over asking price this guy is a man of his words and loves his job because his attention to detail is amazing. I'm so excited to get the keys for my dream home all thanks to bilal I wish I came to douglas allen sooner.

Mohammad · 27 July 2024

★★★★★ 1/5

Google

By far the worst Estate agent ever. We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents (and is still is) but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 27 July 2024

★★★★★ 5/5

Google

We choose to sell our house with Douglas Allen after having few estate agents evaluating the property, however Nisha impressed us with her professional attitude. She gave us the best advice in order to ensure a swift sale as he wanted to sell quickly due to relocation. Thanks to Nisha we secured an offer within a couple of weeks after the house was added to the market. We cannot thank Nisha enough. She is amazing and I would not hesitate to sell a property with Douglas Allen again in the future!

Shanni · 27 July 2024