Balgores reviews

★★★★★ 1/5

Trustpilot

Lack of Transparency and a Very Stressful Buying Experience

My experience during this property transaction was unfortunately far more stressful and difficult than it should have been and ultimately the seller withdrew from the sale after 6 months of trying to close. In hindsight, I believe it was a mistake to proceed with a property connected to one of the directors of Balgores. To be fair, the potential conflict of interest was disclosed early on, however as the transaction progressed, many of the decisions and communication felt significantly more favourable towards the seller than balanced between both parties. One of the biggest issues was around completion timelines. We were actively working towards a much earlier completion date, initially targeting October/November, partly because we wanted our children settled into their new schools as early as possible in the academic year. However, towards the end of October, we were suddenly informed that the sellers now wanted completion pushed back to the end of January, which caused major disruption and stress across the entire chain. At the time, Balgores attempted to reassure us that this was normal and acceptable within property transactions. However, during the later appeal process, the seller informed that the January completion requirement had allegedly been known to Balgores from the very beginning (June), but this information was only communicated to us at the end of October. Had we known this upfront, we would have approached the purchase very differently. As a buyer, it became extremely frustrating trying to manage mortgage timelines, expiry risks, chain pressures, ongoing legal costs, and constant uncertainty while also chasing updates and clarity. Although some individuals involved were polite and responsive at times, the overall process became emotionally draining and significantly more complicated than it needed to be. I was left feeling that key concerns, timelines, and risks were not handled with the level of transparency and balance buyers would reasonably expect. My advice to anyone entering a property transaction would be: * Get everything confirmed in writing. * Ask detailed questions as early as possible. * Independently verify important information rather than relying on assumptions. Again, in writing. * Stay very closely involved throughout the process. * Carefully review any Gazeal agreement before signing, as in my experience it appears heavily weighted towards the seller side. (I have written a separate review regarding Gazeal specifically.) Buying and selling property is already stressful enough, and unfortunately this experience added considerably to that stress. I have since submitted a formal complaint to better understand whether there was any wrongdoing or failure in how the transaction was handled by Balgores. I will wait to see the response and will update this review accordingly based on the outcome and feedback received.

Adi · 21 May 2026

★★★★★ 5/5

Google

I used Balgores at Romford after reading reviews. So glad I did, I was kept up to date with all the viewings and the sale of the house Charlie Oscar Marc and Louise where very helpful when I asked questions and kept me in the loop of the stages of the sale. Big thank you to balgores and all the staff. Would definitely recommend them

Irene · 16 December 2025

★★★★★ 5/5

Google

I would like to give a big thank you too Ross for all the help and advice whilst selling my late mothers property. He was very professional and courteous during the whole process. If you ever needed anyone to help you Ross would be my personal recommendation. Thanks.

Mark · 30 April 2026

★★★★★ 5/5

Google

Excellent from start to finish. Oskar was very professional, mixed with personal touches. Amazing doing business, highly recommend

Suhaib · 16 November 2025

★★★★★ 5/5

Google

Great service throughout the sale from all the team. Very professional, offered very good advice and always thought they had our best interests. Big thanks to Charlie for leading the sale and Louise for closing it.

James · 16 April 2025

★★★★★ 5/5

Trustpilot

Fantastic experience with Balgores an exceptional firm of estate agents who go the extra half mile.d

We had remained in our fabulous property for 29 years, but we were now starting a new chapter of our lives. Balgores were absolutely magnificent, from Connor who helped us sell our property to the backroom staff. We would especially like to pick out Donna who every step of the way, was absolutely fantastic and guided us through the maze of selling up to exchange of contracts and completion date, she was a star. We would also like to thank Teddy for scanning all our key documents and he sent them onto us, which saved us a lot of time. All in all, we can only say that the whole Balgores team were exceptional, so a big thank you to everyone.

Gary · 25 October 2024

★★★★★ 5/5

Trustpilot

Peter was great!

I was recommended to use Peter as my Mortgage Advisor and would recommend on to other! Peter was nothing but helpful, informative & on the ball. There was never a question he didn’t have an answer for and simply made me feel at ease throughout my whole buying process. I’m sure he advised me on more than what his job description holds but nothing was a problem for him. Couldn’t have asked for anything more!!

Kirby · 30 December 2024

★★★★★ 5/5

Trustpilot

Excellent service from Balgores…

Excellent service from Balgores Hornchurch Branch. We have had excellent service from start to (nearly finish) we have exchanged and completion is due soon. Everyone we dealt with were professional, easy to get hold of, and great to deal with. Billy (Manager) Georgia, Connor and Donna were amazing. We would not have got this sale over the line without the extra service they give, the whole team deserve the praise, Donna (sales progressor) has been a fantastic go between for us, the solicitors and the buyer. This sale would not have happened without this team. I highly recommend Balgores, do yourself a favour and use them, you will not regret it!

Kerry · 16 October 2024

★★★★★ 5/5

Trustpilot

I recently worked with Peter and Claire…

I recently worked with Peter and Claire to secure a new mortgage for my rental property. I couldn't have asked for a smoother process. Peter and team worked with me from the get go and guided me through the process brilliantly. Nothing was too much trouble for them and they was on hand 24/7 for any questions and queries I had. Absolutely fantastic service from these guys and would highly recommend their services. 10/10 from me.

Philip · 9 December 2024

★★★★★ 4/5

Trustpilot

Harrison at Balgores

Harrison at Balgores in basildon was assigned to help me with my sale and purchase. I cannot praise him enough! Harrison was polite and friendly, made me feel at ease, listened to me rant when I was getting stressed with the whole process and did whatever he could to make things run smoothly. I am now in my new property and could not be happier!

Caroline · 3 April 2025

★★★★★ 5/5

Trustpilot

Highly recommend Peter Walker and his Team.

I want to give a huge thank you to Peter Walker at Balgores Property in Upminster for his outstanding service. From start to finish, Peter was simply amazing. The communication was excellent, he was available almost every time I needed to reach him and kept me informed throughout the entire process. He made everything so easy and stress-free. Peter found me a fantastic deal, and I honestly couldn’t fault the service he provided. The fact that he was always there when I needed to ask questions really stood out for me. I’ve already recommended him to friends who are looking into mortgages because I would absolutely use Peter’s services again if I ever needed to move house or get another mortgage. I also have to mention his colleague, Claire, who was just as fantastic. Together, they made the whole experience seamless. I truly can’t recommend Peter Walker and his team enough!

Steven · 30 August 2024

★★★★★ 5/5

Trustpilot

A big thank you to Peter Walker

A big thank you to Peter Walker at Upminster. Peter was recommended to me from my parents who have used him twice before, the first time being 16 years ago. Peter has been very informative for us first time buyers and showed a true honesty. Finding our first house took time, Peter was patient and remained helpful when things had to change. Fantastic communication. We were then handed over to Claire who was equally fantastic. IF we ever decide to do the house moving process again, I would use Peter again in a heartbeat.

Claire · 28 August 2024

★★★★★ 5/5

Trustpilot

Highly recommended

Couldn't recommend these enough. All amazing but especially Deepuk and Donna. We sadly had to complete the sale on my deceased brothers flat.  They were so kind, empathetic and helpful. It made a very difficult process that bit easier. Was what lovely was meeting Deepuk because my brother had already started the sale with him and so Deepuk remembering my brother and their conversations. Definitely went above and beyond expectations. Thanks again!

KAS · 23 December 2024

★★★★★ 5/5

Trustpilot

Great service

Great service. Effecient process and great communication. Balgores Secure is what really convinced me to go with them

James · 10 June 2026

★★★★★ 5/5

Google

Working with Chris Ping and his team is a breeze, nothing is too much trouble for them. It really helps when your phone call gets picked up every single time.

Clark · 16 April 2025

★★★★★ 5/5

Google

We have been so lucky to get support from Glenn and Claire in buying our first home! They took all the time we needed to talk us exactly through the process and reassured us at all times. Thanks a lot 😊 …

Miriam · 26 March 2026

★★★★★ 5/5

Trustpilot

Exceptional Mortgage Advisor Peter Walker

Peter Walker served us very well. He is kind, respectful, patient, a great listener, and very professional. At some point, I was almost giving up, but Peter's optimism and encouragement kept me going. He is exceptional in all aspects of his work. I recommend Peter to anyone out there who is looking for a property advisor. Thank you, Peter, for making it possible for me to be a homeowner.

Hezron · 31 December 2024

★★★★★ 5/5

Google

I have just sold my property with Balgores Estate Agents in Romford, and cannot sing their praises enough. This being my first experience with them, Charlie King walked me through the process from start to finish, his professionalism was …

Lavern · 8 April 2026

★★★★★ 5/5

Trustpilot

We don’t Evan know where to start to…

We don’t Evan know where to start to explain how fantastic our broker Peter walker is. From start to finish Peter took control and handled absolutely everything. He will go above and beyond for his customers we was so lucky to have him. He is the most down to earth man and he will stop at nothing to give you the best of everything. Peter handled our mortgage, home insurances, life insurances and sadly my daily stress. Pete takes it all on his shoulders and will tell you that’s what he is there for to take the worry away from his clients and he does exactly that. He gets things done yesterday and luckily expects the same from everyone else. If you are moving you need Peter walker in your life trust me !!! I can not thank him and his team enough for all his hard work and kindness and I will forever recommend him to absolutely everyone. His skills and dealing with people is top tier. He is the godfather off mortgage brokers thanks Pete.

Chelsea · 21 June 2024

★★★★★ 5/5

Trustpilot

Super broker Peter Walker!!

Me and my sister bought a property through balgores. We had the pleasure of Peter Walker who was our amazing broker. He was nothing but helpful and super informative. He went above and beyond to deliver invaluable customer service to us and would use his services again. Ensuring we were able to complete the purchase of the house at a fair price and a timely manner. Thanks Pete !

Abraham · 9 December 2024

★★★★★ 5/5

Google

Balgores dealt with my property purchase very professionally and smoothly. Oskar Evans from the Sales team was particularly helpful and dealt with all my queries very swiftly. Definitely recommend Balgores as an agent.

Mahdi · 5 May 2026

★★★★★ 5/5

Google

I have had an amazing experience dealing with Balgores , I was trying to sell my flat and struggling for long time , even went multi agent and Balgores were the one, who found the buyer, the best thing about the team was they would keep me …

Nilesh · 3 January 2026

★★★★★ 5/5

Google

Balgores has a great team. We had the pleasure of working with Oscar, who does his job very well. He was very helpful in unclear situations and was always available when we needed him.

Галина · 23 April 2026

★★★★★ 5/5

Google

Very happy with the service at Romford branch. Charlie dealt with us. He was professional, helpful and very quick to respond to our enquiries. Highly recommend

Sab · 12 June 2026