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Bairstow Eves reviews

4.4

β˜…β˜…β˜…β˜…β˜… Great

306 reviews across 1 platform

132 South Street, Romford RM1 1TE

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Bairstow Eves's Romford office at 132 South Street is rated 4.4 out of 5 across 306 reviews on 1 platform, including 306 Google reviews rated 4.4. Checked 9 October 2026.

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4.4 / 5

306

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

Thank you for selling my flat. you provided a good set of photos and showed round those interested until it was sold. Thank you to Karl and Liam for pricing the flat and the initial set up, and to Jessica for her endless efforts in getting the final deal completed - Well Done

Laurence Β· 11 December 2024

Agent replied Β· 25 December 2024

Thank you for your 5* review Laurence. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

Have not always had the best experience with Bairstow Eves in the past, but have been dealing with Demi Reid in recent years and she is always very helpful and pleasant to deal with

Martin Β· 16 August 2026

Agent replied Β· 23 August 2026

Thank you for your feedback! We are thrilled to hear that Demi has consistently provided exceptional service. Our team at Bairstow Eves strives to ensure that every customer has a positive experience. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Jason from the romford branch was very helpful he had my property rented out within a few days he was honest from start to finish it was hassle free. Will be reccomending to other Landloards.

Gemma Β· 23 July 2026

Agent replied Β· 23 August 2026

Thank you for taking the time to leave such a kind review, we are glad to hear that Jason could assist you in renting out your property so quickly and efficiently. We pride ourselves on honesty and making the process hassle-free for our customers. It means a lot that you would recommend us to others, thank you! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I just wanted to share my experience with Bairstow Eve in Romford. I can’t thank enough to Jason and his team to make our journey so smoothly as finding a place can be stressful enough. Thank you listening to all our queries and give us reassurance on every step of the way.

Kauthar Β· 22 September 2024

Agent replied Β· 22 October 2024

Thank you for taking the time to leave us your 5* review Kauthar! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I had a great experience with Bairstow Eves, especially with the help of Muhammad Khan. He was very professional with guiding us during the process of purchasing the property, constantly keeping us updated.

Singh Β· 23 July 2026

Agent replied Β· 23 August 2026

Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

A completely painless process, from first valuation meeting and through the viewings we have been kept informed and up to date with everything. Highly recommend this team.

Paul Β· 16 August 2026

Agent replied Β· 23 August 2026

Thank you for choosing us and for taking the time to share your positive experience! We are thrilled to hear that our team provided you with a smooth and informative process. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We had an amazing experience with Bairstow Eves. It started with viewing the flat we've been interested in. The agent that came to show us the property was very nice and patient. We want to say a big thank you to Freddie, he answered all my questions even when I texted him during the day. The check process took 1 day and next day we've been told when we can move. Just prepare all the documents and you can move to a dream place with their help.

Kasy Β· 30 July 2022

Agent replied Β· 30 July 2023

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

4/5

Google

Having dealt with a number of estate agents over many years I can honestly say that I rate this office very highly indeed. The only reason they have got four stars and not five is that they have to recommend their parent company's legal services for conveyancing. Countrywide Conveyancing is to be avoided. However Bairstow Eves Romford gave us outstanding service. Many times the individuals on the sales team, particularly the manager James, went literally miles out of their way to help a vulnerable individual involved in the sale and gave great assistance in very difficult circumstances. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Ralph Β· 20 June 2022

Agent replied Β· 19 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Just wanted to say a huge thank you to Freddie and Clairessa especially. They have made my home searches feel so seamless and I find they go above and beyond for me on all occasions and consistently keep me up to date. They have been so accepting of my circumstances and it’s not something that other agents support. So again, thank you guys!! Highly recommend this branch!

Perdy Β· 13 August 2023

Agent replied Β· 27 August 2023

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

Baristow eves Romford is excellent πŸ‘ we were very pleased with Nicola ewin service provided to us she always available and happy to answer all our questions communication was quick and efficient, Nicola ewin and carly Spillman consistently engaged with me throughout the process of my property They regularly updated everything to me I extremely very Happy πŸ˜ƒ I highly recommend Baristow eves Romford Thank you so much Nicola evin πŸ™

Vikitapatel Β· 31 January 2023

Agent replied Β· 30 July 2023

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

1/5

Google

Terrible experience with Bairstow Eves Romford - Poor communications. - Ignore their own Terms of Business - Let my property out to a tenant that has so far failed to pay the first rent due upon moving in. - Upon informing the branch of this, zero response back as I suppose their commission has been received. I will avoid that branch and Bairstow Eves/Countrywide in future.

Ladipo Β· 1 April 2023

Agent replied Β· 30 July 2023

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Lockdown was coming through on 5th And the team including Jessica and Jason did their best to get the property adverted professionally. The property got the value i wanted to rent it out as well. The team did an amazing job to get it on to the market and rented out within 72 hours. This include marketting, contract, electricity and gas PAT tests and the person moving in. The team also kept communicating with me as of when required and very quickly to answer any queries I had. Truly professional and quality service. Well done guysPositiveResponsiveness, Quality, Professionalism, Value

Kaveesh Β· 20 June 2021

Agent replied Β· 19 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Jessica and Jason are a credit to Bairstow Eves (Romford Branch). Me and my family were extremely pleased with the service they provided to us. Jessica was always available to answer any of our questions and was extremely helpful and responding to emails in a timely and professional manner. Jason is polite and helpful too. They were both supportive and also patient with us in the letting process. I would definitely recommend anyone to use Bairstow Eves (Romford branch) great service. Me and my family are extremely grateful to them for the service they provided. 5 stars all round.PositiveResponsiveness, Quality, Professionalism, Value

Sandra Β· 20 June 2021

Agent replied Β· 19 June 2024

Thank you for your glowing 5* review and comments. Kind regards, Lucy, Customer Relations.

5/5

Google

Anyone wanting to let their property, use Jason, Freddie & Jessica at Bairstow Eves Romford! Jason and his brilliant team have let and managed my property for many years now and when the tenancies have come to an end they have re-let my property within 72 hours on every occasion. What I really like about Jason is that he treats my property as if it was his own and really cares about the quality of tenants he places in my property. If you want a team of caring, efficient professionals looking after your property then give them a call and find out for yourself how good they really are!PositiveResponsiveness, Quality, Professionalism, Value

Antony Β· 20 June 2021

Agent replied Β· 19 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Myself and my partner rented with Bairstow Eves Romford for 6 months. From start to finish the agency were super responsive and attentive - especially Jason who was always available for a chat over the phone to answer any queries. Due to unforeseen circumstances we sadly had to leave our property, the agency were so understanding and even offered to advertise the property while we still had time left in our tenancy to try and help our situation by getting another set of tenants in early. Freddie went above and beyond to make our early termination as smooth as possible. The service and professionalism we received was a complete breath of fresh air as opposed bad experiences we encountered with previous estate agents. Could not recommend the team at Bairstow Eves Romford enough!PositiveResponsiveness, Professionalism

Ellisha Β· 20 June 2021

Agent replied Β· 19 June 2024

Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Garry has been awesome to deal with on what has been a non trivial property sale due to a death where the family are geographically remote. Garry has gone way beyond what you'd expect to help prepare the property for sale and the team did a great job with viewings.

Rob Β· 20 April 2024

Agent replied Β· 19 June 2024

Many thanks Rob Hutchinson for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Really pleased with their Romford branch service especially Misha Shah who helped us tremendously. She is professional, Explained everything well & time to time contacted us which stage we are in the process & how she can help with that to achieve our goal. we like to thank Misha all her hard working and remarkable service.

Riaz Β· 4 November 2023

Agent replied Β· 25 November 2023

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Lockdown was coming through on 5th And the team including Jessica and Jason did their best to get the property adverted professionally. The property got the value i wanted to rent it out as well. The team did an amazing job to get it on to the market and rented out within 72 hours. This include marketting, contract, electricity and gas PAT tests and the person moving in. The team also kept communicating with me as of when required and very quickly to answer any queries I had. Truly professional and quality service. Well done guys

Maths Β· 3 December 2020

Agent replied

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

I couldn’t have asked for better service from the staff at Bairstow Eves, in particular Freddie and Clairessa. Communication has always been quick and efficient. They did everything they can to ensure I get the keys to my new property as soon as possible. They have made what would usually be a very stressful situation as smooth and as stress free as possible. 100% recommend!!!

Kristina Β· 1 January 2023

Agent replied Β· 30 July 2023

Many thanks for your recommendation, kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Kudos to Jason and the team (Freddie, Cairessa and Jessica). They were very efficient and quick in turning around a vacant property and finding a new tenant in under 72 hours. And all done with a smile. Very impressed!

Sean Β· 26 July 2024

Agent replied Β· 25 August 2024

Thank you for taking the time to leave us your kind words and 5* review Sean. Best wishes, Lucy, Customer Relations.

5/5

Google

Staff are very courteous and caring. I was impressed by the level of communication and commitment by each staff. They will answer any doubts you may have and if unsure, they will find out and let you know. Aftercare was very good too, calling to make sure everything is ok. I have bought a flat from them 4 years ago and put a property for rent through them 2 weeks ago. Special thanks to Jessica N., Freddie W. and Manager Jason, they are assets to the company!

Rahul Β· 12 October 2019

Agent replied

Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.

5/5

Google

So far our experience as incoming tenants has been great, and a huge improvement on previous experiences renting. Freddie has been incredibly communicative and has helped make the experience relatively stress free through viewing and referencing. Thank you!

Nicholas Β· 4 August 2024

Agent replied Β· 25 August 2024

Thank you for taking the time to leave us your 5* review Nicholas! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

Impossible difficult to deal with. They charged us to renew the contract and then failed to do it. Landlord served us a notice to leave as she sell the property but agency did not refunded the fee charged for contract renewal. After we left the property in december, we did not received the deposit back as the landlord did not respond to phone calls and emails. 7 months after we moved out, they deducted Β£550 for God knows what and offered us the rest of money from the deposit after more than 20 emails and visits to the branch. The branch manager tried back in november to kick me and my then pregnant wife out of the office and everybody else was just watching. I cannot stress enough how bad they treated us. We was probably one of the best ever tenants for them and landlord, doing a lot of works to the house free of charge. We tiled the batheoom floor as was lino, we replaced the toiler, washing basin, bath mixer, shower mixer, washing machine, kitchen extractor, all the lighting throughout the house with LED panels, an LED chandelier in one of the bedrooms, powerflushed the heating system, installed Trvs to all the radiators, installed a water softner on water supply, installed external water and power supply in front drive, run power supllyto the back shed, planted roses and other flowers in the garden, etc etc. And all this in first year. After all this have been done, the landlord refused to extend the contract in april 2018 but did not let us know. The agency did not comunicatend all this to us and in october 2018 served us a 2 months notice to leave. This costed us Β£550 from deposit, time and hassle thanks to Bairstow Eves Romford. The contract was signed on behalf the agency by Victoria Picton and after she left the company, now we dealing with Ellie Miller. Ellie is the person who dealing with the landlord now and waste our time for the last 7 months. As a piece of advice, i strongly recommend you to never use them so you don't go through what we have gone.

Dionisie Β· 28 July 2019

Agent replied

Good afternoonm, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

We had the pleasure of dealing with Sophie in lettings, she was polite and professional throughout the process. Relocating was less stressful as we let Sophie know we had a certain date to work towards because of a new job. Based on what we’d told Sophie she kept in touch and let us know as soon any appropriate properties become available so that we could arrange a viewing. We found the property for us and couldn’t fault the service. We would recommend this estate agents.

L Β· 28 July 2019

Agent replied

Thank you for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.

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Questions about Bairstow Eves

How many reviews does Bairstow Eves have?

Bairstow Eves's Romford office has 306 reviews across 1 platform: 306 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Bairstow Eves's rating?

Bairstow Eves is rated 4.4 out of 5 across all 306 reviews, and 4.4 out of 5 on Google from 306 reviews, checked 9 October 2026.

Where is Bairstow Eves's Romford office?

Bairstow Eves, 132 South Street, Romford RM1 1TE.

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