Trusted Agent profile · Romford, Greater London
Verified
★★★★★
338 reviews across 1 platform
20 Collier Row Road, Collier Row, Romford, Greater London, RM5 3NX
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Romford, Greater London, at 20 Collier Row Road, is rated 4.4 out of 5 across 338 reviews on 1 platform, including 338 Google reviews rated 4.4.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
GoogleI am really happy with the service from Bairstow Eves Estate. They are well professional and responsive, Jessica and her team did let my property within 72 hours. Well planned.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleApart from getting advertised, failed to attended, A single viewing even those during the day. Their telephones are pointless very rare to get an answer!I have yet to receive a copy of my contract got bored of asking in the end ! Even today when my exchange finally happened I got an email from Asim asking to leave review and congratulations, not even a phone call. This is the most impersonal service I have ever seen. Don’t get me wrong they introduced me to a buyer yes but they did not sell the house !
Hi Jay, Thank you for taking the time to leave your comments and I am sorry if this is your impression. Your contract should have been automatically e-mailed to you at the time of instruction, however, on occasion this may be diverted by your e-mail provider to your junk/spam folder. Your contract is for the introduction of the eventual buyer, which you acknowledge did occur, and I am happy to read that you have now exchanged. Should you wish to discuss your other concerns with our Customer Relations Team, please contact us via review@countrywide.co.uk. Kind regards, Scott (Customer Relations)
5/5
GoogleGreat service! Very helpful staff. Thanks Clairessa, Freddie and Jessica! 5☆ service!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBarstow Eves sales and letting staff have provided great support for new landlords. They respond on time, have delivered on all the services requested/agreed upon. Provide regular updates on the property or issues as they arise. 5 stars from me!
Gathoni many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Google"Bairstow Eves staff at Romford provides good Quality they are very good staff specially for Jassica pollard she help me a lot Thanks
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was contacted by Freddie after registering my interest with properties to rent. Freddie had found one that matched my monthly budget & was the ideal place for myself & family. We found him very informative & welcoming, talking us through the whole process & answering all the questions we had. Bairstow Eves processed our paperwork quickly & the communication we had was good. It was reassuring to have been helped in such a professional manner
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleIf you are looking for a broker, ask for Dinta! This lady is amazing, she has helped us through every single stage, always picked up the phone and answered any of our queries. When you buy a house, especially for the first time, you don’t only need someone who knows the job, you also need someone that will reasure or be honest with you when necessary and this is also why I would recommand her to anyone I know. You will not be dissapointed !
Hi, Melanie Thank you for such a kind review! It's always great to hear positive feedback and I'll make sure this gets fed back to Dinta as it sounds like she has earned every one of those 5 stars! Kind regards, Chris
5/5
GoogleDealt with Jason at the Romford branch who was very helpful would highly recommend :)PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleBairstow Eves staff at Romford provides good quality service to their customers. Nicola Ewin, Charley Stone, Carly Spillman and James consistently engaged with me throughout the sales process of my property. They regularly responded to my calls and provided me with clarification and professional advise. The entire process went so smoothly. Excellent service.
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe entire experience was smooth and hassle free. The team has been prompt to reply and understands tenant's situation well. Freddie's friendly and professional mix has worked wonders for us to rent out our apartment at Bairstow Eves. Cheers!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI cannot praise them enough. Definitely the most helpful and kind employees who will go out of their way and actually help you as best they possibly can. Michelle, Chelsea and Dinta were absolutely wonderful from the get go. Extremely hard working group of people who make you feel incredibly comfortable. Thank you ever so much for all your kindness and hard work.
1/5
GoogleDreadful experience!!!! Unprofessional and poor services!!!! After the viewing, we've been suggested to increase the money so the owner of the property can achieve the asking price. Our offer has been accepted by the owner and we've have been told by the manager that property will be taken from the market. Our mortgage broker started the process but after a few days later we have found out the property has been taken by another buyer. I had to make the number of calls and write emails to clarify what exactly happened and no one was getting back to me on time. I'm not surprised why this agency has so many bad reviews. I would never recommend them!!!
I'm sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk. Many Thanks.
1/5
Googlewhat we experienced with this agency was terrible...agent showed us an apartment to rent and started often ringing us and asking us whether we want it..One Thursday we gave a deposit 500£ for this apartment and we agreed on Saturday to go to begin to fix documents.On Saturday we went to the office at 9.30 am but our agent was not there, and they said she would come in 1 pm we returned to 1 nM but she had not come...and so began the search for the agent .Monday she was not working Tuesday she was at work and started paperwork on Wednesday again disappeared she knew that we hurry and the deal was to strike on Friday. Thursday she came to work and said that paperwork and will ring an hour but she doesn't ring...We called her and she said the owner of apartment accepted another offer sorry!!!!! We were in shock!!!!This woman left us on the street and had to live in friends...and she offered to give us the same apartment but free after a month this woman was joking with us!!!!!!!!
Good afternoon, I am really sorry to hear of the service you have experienced. I do apologise however I am unable to locate your account with the limited details in order to look into this further. I would please ask that you contact us on customercare@countrywide.co.uk with further information so that this can be addressed accordingly. Many Thanks.
5/5
GoogleI can not say more then that.If i had possibility to give them 1000 stars belive me is not enough for describe the whole team from Romford office.Brilliant people there,nice and charming.They help me whit so much patience and they guide me trough all process.Was the first time for me when i let something.If somebody gone ask me if i know a good letting agency where your nationality don't count be sure i gone tell them about Romford office.Thank you guys for everything thing you did for me and make me feel equal with my adoptive country!!Big hug for all the letting officer who's working in Romford office
Thank you for your lovely review of us here at Romford Bairstow Eves, we look forward to continuing to work with you!
5/5
GoogleNicola was super helpful and pleasant throughout. Her availability and responsiveness helped alleviate some of the anxiety of the buying process.PositiveResponsiveness, Professionalism
It’s really lovely to read another 5* review . Many thanks, Lucy, Customer Relations.
5/5
GoogleI thoroughly recommend Barstow Eves in Romford. Jason has looked after my property for 6 years and has been professional and very helpful throughout
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Jason, Sophie and Tosan for all your help with renting my property. It is so nice to deal with a professional agency that cares about their customers
Thank you Mark for your 5* review and kind comments. It's good to hear that Jason and the team have provided you with excellent service. All the best, Mike.
5/5
GoogleLet my property through this office and received 5 star service from day 1! The team found me great profesional working tenants. Jason was helpful, honest and productive at all times. Oz & Ash offers great customer service and always went the extra mile to help! Really happy with this let and would definetly recommend everyone to let via bairstow eves in romford.
5/5
GoogleI had such a great experience here, this is how an estate agent should run. They were excellent in keeping up to date with new properties comimg on the market and booking viewings in imedietly. The process was simple and easy. Very friendly and helpful staff. They had a spare key for when we managed to get locked out. Very grateful to them for finding us our beautiful new home. Highly recommended.
Thank you Sara for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleFreddie,Jessica and Clairessa have all played a tremendous part in finding me a tenant for my property and completing the whole deal in a week. I can't thank them enough,provided excellent service. I have another property to put on rental market which i will give them to handle. I
It’s really lovely to read another 5* review and recommendation. Many thanks, Scott @ Customer Care
1/5
GoogleReally bad service. Lied to just to get our listing. No one available to speak to on the phone. Poor communication. Have now asked for my property to be removed. No apology received.
Hi Jillia, we're sorry to hear about your experience. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can further discuss and assist you. Kind regards, Lucy, Customer Relations.
1/5
GoogleReally bad service. Lied to just to get our listing. No one available to speak to on the phone. Poor communication. Have now asked for my property to be removed. No apology received.
Hi Jillia, we're sorry to hear about your experience. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can further discuss and assist you. Kind regards, Lucy, Customer Relations.
1/5
GoogleAvoid Bairstow Eve Letting Agents like the plague. They consistently underperformed, they forge contracts, they fail to meet basic standards, and left me feeling exploited and let down. Airbnb would be a better choice. AVOID AVOID AVOID. They're an absolute bunch of charlatans!! (you dumb letting agents can Google that)
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.
1/5
GoogleYes people there were friendly, but that's about it. First off, paid a 'reasonable fee' of £300 and spent 30 minutes writing down every personal detail for a background check. Then paid another £125 for contract drafting. Took them almost 3 weeks to draft the contract. Finally they will frequently close early or have no one in the office during opening hour. I would rather take the risk using Gumtree next time than use BE again
Dear Mr Jin, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. We are very sorry you feel the reference and contracts weren’t complete to your standard however Countrywide do always go above and beyond for our landlords as well as our tenants . I must express how strict our referencing checks are and as a result we would require personal details as we did at the time. The tenancy agreement is always produced by our legal team in a timely manner and will only be put together once all checks are complete and the fee’s are paid. If there is any way we can improve your experience with us please do not hesitate in contacting the Romford Lettings Manager on 01708 288398.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Romford office has 338 reviews across 1 platform: 338 on Google.
Bairstow Eves Romford is rated 4.4 out of 5 across all 338 reviews, and 4.4 out of 5 on Google from 338 reviews.
Bairstow Eves Romford, 20 Collier Row Road, Collier Row, Romford, Greater London, RM5 3NX.
