Trusted Agent profile · Romford, Greater London

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Bairstow Eves Romford reviews

4.4

★★★★★ Great

338 reviews across 1 platform

20 Collier Row Road, Collier Row, Romford, Greater London, RM5 3NX

Part of Bairstow Eves, see every office.

Bairstow Eves's office in Romford, Greater London, at 20 Collier Row Road, is rated 4.4 out of 5 across 338 reviews on 1 platform, including 338 Google reviews rated 4.4.

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4.4 / 5

338

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

Excellent service received from Freddie and Jason, they were both efficient, professional and personable. They both delivered superb customer service and were also very supportive, when challenges arose. The let was arranged much sooner than I expected, i have been using their services for five years, they've been consistent. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Anne · 23 August 2021

Agent replied

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Misha Shah from the Romford branch provided an excellent service. She remained fully engaged with us throughout the purchase process, was extremely supportive and addressed or redirected all our concerns. Very organised and always approachable. Thank you!

Nitin · 31 May 2023

Agent replied · 30 July 2023

Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

Staff at bairstow eves Lettings couldn’t be any nicer and more helpful. Only agency that I have called and that are willing to answer any questions no matter how simple they may seem. I’ve phoned on many occasions to ask and they answer without even thinking, the training the company provide seems to be brilliant. Would recommended this company!

David · 12 October 2019

Agent replied

Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott

5/5

Google

We have been using their services for few years .Very good agency ,they found tenants for us very quickly and they provide an excellent customer service We transferred a managements contracts from 2 other agencies to Bairstowe Eves because we very heppy with their services

Coral · 30 July 2022

Agent replied · 30 July 2023

Many thanks for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Oz at bairstow eve was amazing. Super professional and very thorough. Jason was also very helpful throughout the whole process. I was well informed at all times and they looked after my property as if it was their own. I have already recommended to other friends!

Mohi · 10 December 2016

5/5

Google

I have viewed a couple of properties with Liam this month, Liam and his colleagues were really helpful.

Thanthan · 11 July 2024

Agent replied · 13 July 2024

Many thanks Thanthan 5* review . Best wishes, Lucy, Customer Relations.

5/5

Google

Absolute excellent experience at Bairstow Eves Romford! found a lovely home with the help of Freddie Wealand. Even had a bowl of lemons in the first house viewing! AMAZING!!!!

Charlotte · 4 November 2023

Agent replied · 25 November 2023

Thank you for your wonderful 5* review and comments. Best wishes, Lucy, Customer Relations.

1/5

Google

Wanted to booked a valuation. Put through to four different people as each ic them could not help me. Ended up speakng to a fourth person in Southampton (I am in Romford Essex) who could not help me and wanted to transfer me again. I refused and told them they had lost my commission

Janette · 22 September 2020

Agent replied

Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations

5/5

Google

Staff were so helpful and informative, they really made the process so much easier. I had a lot of anxiety along the way but they made sure to explain all and this put me at ease. Overall great service,very happy customer.PositiveResponsiveness, Quality, Professionalism, Value

Tia · 9 June 2022

Agent replied · 8 June 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations

4/5

Google

Thank you Jessica for prompt service

Abdul · 22 July 2020

Agent replied

Thank you for your review!

5/5

Google

Very quick and professional team. Used them multiple times in the past. Strongly recommend.

Ionela · 15 July 2024

Agent replied · 18 July 2024

Many thanks for your marvellous 5* review and recommendation Lonela. Best wishes, Lucy, Customer Relations.

5/5

Google

My experience was excellent. Freddie and Jessica from Bairstow Eves were able to help me identify and secure an apartment with a minimum of obstacles, even though I was in the USA. The customer service was outstanding and I would have no hesitation recommending Bairstow Eves to others.

Brian · 29 June 2021

Agent replied

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

1/5

Google

Don’t let them near your property, by far the worst experience I have ever had with any company. Extremely unfriendly unresponsive and unprofessional. Pay more if you have to and go to another agency.

San · 1 April 2023

Agent replied · 30 July 2023

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

I have just completed on my flat and have had an excellent experience using BE. What should have been a straightforward transaction became quite frantic due to silly deadlines being demanded by my buyer and inefficiencies from their solictors. The BE sales coordinator was brilliant with a professional approach and excellent communication. I would highly recommend them.

Dennis · 14 July 2017

Agent replied

Hi Dennis, Congratulations on the purchase of your property! The Bairstow eves team in Romford aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. Thank you for the recommendation! Kind Regards.

5/5

Google

Whilst searching for our rented property,which we found through Bairstow Eves Romford, we couldn't have asked for more from Jessica. She was professional, communicative and so helpful. She did a fantastic job from day one and we would highly recommend anyone looking to rent to use her and her team. Thanks for everything

Darrell · 12 August 2019

Agent replied

Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott

1/5

Google

Enquired with this estate agent through Zoopla, more than 10 days have passed and no response, very disappointing.

Mark · 4 March 2024

Agent replied · 25 March 2024

Hello Mark Evans, thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Relations.

5/5

Google

Liam and the sales team extremely helpful would use again!!!

Krishnan · 29 July 2024

Agent replied · 20 July 2024

Thanks Krishnan for your amazing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

5 Star service by Jessica and Clairessa who both went above and beyond the call to get everything over the line given the tight deadlines. I can't speak highly enough of both.

Martin · 1 January 2023

Agent replied · 30 July 2023

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Amazing help from the letting team at bairstow eve romford! especially from freddie, was a great help will recommend to everyone.

Erin · 4 November 2023

Agent replied · 25 November 2023

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Great service from Romford Bairstow eves they let my property with 72 hours Jason especially was amazing

Tim · 25 January 2024

Agent replied · 25 March 2024

Thank you for your thoughtful 5* review Tim! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Had a very good experience with bairstow eves they were very professional and extremely helpful every step of the way. Thank you

Joshua · 29 September 2023

Agent replied · 29 October 2023

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

1/5

Google

One star is too good, no professionalism, honesty or integrity, little communication, pay fees for little service. AVOID THIS COMPANY AT ALL COSTS.

Deane · 25 August 2023

Agent replied · 27 August 2023

Hello Deane, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Great experience, spoke to this young lad on the phone who was nothing but polite and helpful, went in to see him and even though he mentioned he had just started the professionalism he carried was excellence - a true credit to Bairstow Eves and their training program

Ben · 12 August 2019

Agent replied

Thank you Ben for this wonderful 5* review of your experience with our Bairstow Eves team. Best wishes, Lucy

5/5

Google

I have been with Bairstow Romford for a few years now and have been really impressed with the service. Jason in particular provides a personal service and takes the stress away of managing my buy to let property. Highly recommend the fully managed service.

Sherif · 11 October 2020

Agent replied

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

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