5/5
TrustpilotNancy Henley
Nancy Henley was helpful, knowledgeable we discussed the property in detail.
Trusted Agent profile · Romford
Andrews Estate Agents reviews in Romford
★★★★★
2,630 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,630 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Reviews
Every review we hold for the Romford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProblems resolved quickly.
Quickly arranged to have bad extractor fan replaced in the flat I am renting.
Agent replied · 12 June 2024
Hi Alex, great to see that the issues with your extractor fan was resolved so swiftly.Thanks for sharing the feedback, Rhys
1/5
TrustpilotLike talking to a brick wall
We have been trying to get viewing for properties to rent, however after many emails, online forms, phone messages and even Facebook messaged nobody seems to get back to us about organising them! How they have tenants I have no idea, as nobody can get viewings! I dread to think how they would be if we did rent from them, safe to say after reading other reviews I wil avoid like the plague.
5/5
Trustpilotthe agent was nice and friendly and…
the agent was nice and friendly and answered all.my questions..would recommend
Agent replied · 12 June 2024
Hi Rob, thanks for the five star review. We are really pleased you such a great experience!
5/5
GoogleAn excellent service, really helpful and responsive. They explained everything to me throughout and made my first experience of becoming a landlord simple and stress free. Definitely glad I chose to go with Andrews.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
Good afternoon Yasmine, Firstly we wish you well with your new venture first of all! Also, thank you for choosing Andrews to assist you find a tenant. We are very pleased to hear your comments and pleased that your experience has been stress free.
5/5
TrustpilotThe staff ate very helpful and fast at…
The staff ate very helpful and fast at communicatingMolly Scott being someone I have dealt with alot.
Agent replied · 12 June 2024
Hi Tasha, thank you for the five star review for our team in Keynsham. We know Molly works really hard to make sure everyone is always up to date, great to see that's been reflected in your experience with us so far.Thanks, Rhys
5/5
TrustpilotAndrews WP - Akshar & Tony, dependable lot!
My experience of dealing with Akshar (sales lead) and Tony (sales mgr) at Andrews WP office has been quite positive. Akshar has most patiently managed my queries through the tenure of the contract negotiation and Tony managed the back end, helping secure the house buy. I would highly recommend dealing with these gents who happily service clients! Good luck chaps!
5/5
TrustpilotI have been extremely happy with the…
I have been extremely happy with the very professional and friendly service offered Ranjan Khilosia.
Agent replied · 12 June 2024
Hi Ruta, we really appreciate you leaving us a five star review. It's great to see Ranjan has been assisting you with all your property needs. Thanks, Rhys
5/5
TrustpilotEmily was on time courteous and…
Emily was on time courteous and informative, a pleasure to deal with
5/5
TrustpilotIsaac was very professional which made…
Isaac was very professional which made booking the appointment and the viewing hassle free.
5/5
TrustpilotFriendly and efficient service
Friendly and efficient service. Keeps in touch with you.
Agent replied · 12 June 2024
Hi Beverly, thank you for taking the time to write us a five star review. Fantastic to see you had a positive experience! Thanks, Laura.
5/5
GoogleJust wanted to acknowledge the excellent service I have received from my Property Manager Ranjan over the last few months.
Agent replied · 20 June 2024
Hi Neil, thanks so much for taking the time to leave such a nice review for Ranjan. KR Kish
5/5
TrustpilotThey are amazing helpful for everything
I’m incredibly pleased with the service I received from SHAD CHAFI Realty for my letting purchase. entire team was fantastic every step of the way.” Thank you 🙏🏻
5/5
TrustpilotMonika has always resolved any issues l…
Monika has always resolved any issues l went to her with.Very positive person and good communicator.
Agent replied · 12 June 2024
Hi Vladimer, thank you for the five star review. Fantastic to see Monika's hard work being recognised, especially her communication. We think effective communication is key to any relationship/partnership.Thanks, Rhys
5/5
TrustpilotGreat team - great service!
Dealing with Josh whilst looking to purchase our first property has been a really great experience. His knowledge of the market & understanding of what we’re looking for and how he can fit this brief has been superb, and nothing has been too much of an ask for him. Highly recommend - thanks again Josh!
5/5
TrustpilotFriendly company
Steve was very friendly, good communication and punctual.
4/5
TrustpilotShe was lovely from start to finish
She was lovely from start to finish! Really sold the house for ys
Agent replied · 12 June 2024
Hi Jack, thank you for taking the time to leave us a positive review, we would of course love to know if there was anything we could have done to make your experience the full five stars! If there's anything we could have improved on please feel free to share with myself to RMessenger@AndrewsOnline.co.uk, thanks, Rhys
5/5
GoogleGreat service from Ranjan! Nothing was too much trouble. Everything was clear and transparent, a pleasure to work with them!
5/5
GoogleI use andrews as my agent to run my property They are very professional and know how to deal with any situation that may arise The staff are very friendly i recommend them as an agent
Agent replied · 20 June 2024
Good afternoon Beckie thank you for leaving us such a great review.
5/5
TrustpilotJust bought our first home
Just bought our first home. The guys at Andrews were very understanding and helpful
Agent replied · 12 June 2024
Hi Richard, we really appreciate the five star review, great to see you were more than happy with our service, thanks, Rhys.
5/5
TrustpilotFantastic Service
I received a brilliant service from Russell Clark who went above and beyond to get me the best deal possible at a difficult time to be renewing a mortgage. Second time I've used him and it wont be the last. Kept me updated throughout which I really appreciated. Would highly recommend.
1/5
TrustpilotRented a property
Rented a property, that we had to deep clean,paint kitchenwalls and get landscape Gardner to sort back garden out as over grown. Boiler didn't work when moved in either. Reported various problems, threadbare carpet, backdoor frame rotten, manhole cover front garden not secure.Then when we left the property 6 MTHS after they held back money saying behind radiators was dust.Oh we had sparky out too who said wiring in garage was illegal too.Please stay clear.
5/5
GoogleI was assisted by Kish who provided an excellent service and answered all my questions thoroughly. Would highly recommend.
Agent replied · 20 June 2024
Hi Billy, it was a pleasure dealing with you! Thanks for taking the time to leave us a review! KR Kish
5/5
GoogleVery good service and always provide any information that clients need. Quickly contact and follow up about the rent
Agent replied · 20 June 2024
Good afternoon, thanks for giving us a 5 star review! KR Kish
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
Questions about Andrews Estate Agents
Has Andrews Estate Agents won any awards?
Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
