5/5
TrustpilotGreat service very helpful
Agent replied · 24 August 2024
Thank you, Trevor! We're thrilled to hear you had a great experience with our service. Your kind words mean a lot to us!
Trusted Agent profile · Romford
Andrews Estate Agents reviews in Romford
★★★★★
2,630 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,630 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Reviews
Every review we hold for the Romford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSmooth and easy always great to have…
Smooth and easy always great to have Andrews helping out when ever possible they have a great team
Agent replied · 12 June 2024
Hi Naomi, thank you for the fantastic five star review. Great to see the team were on hand to help you out throughout your dealings with us, thanks again, Rhys....
5/5
TrustpilotMy agent
My agent, Janine proved an excellent representative, who continually kept me updated with the progress of the sale.
Agent replied · 12 June 2024
Hi Steve, thank you for the five star review and for recognising Janine's efforts. Keeping everyone in the loop on all sides in crucial when selling/buying so it's great to see we delivered updates regularly for you throughout the process. Thanks, Rhys
1/5
TrustpilotUnimaginable incompetance
Honestly everything was fine for the first 12 months.Then renewal came. No renewal agreement received by post, a gas man letting himself in to check the boiler with no notice given (a missed call 30 minutes prior doesn't count as notice, when they have both occupants mobile numbers and email addresses) who was then swiftly kicked out. We were then advised they'd switch the gas off immediately! Extremely poor prior planning, wouldn't need to switch the gas off if they'd planned the visit in the first place. The post-renewal inspection arrives and again no calls, an email (at least 24 hours notice this time), with an auto-reply saying "i'm out of the country, please call" set, and again we have a third party in our home to peruse through our belongings.A further inspection a week later, and I'm accused verbally of misleading on the phone to them about the time arranged (I'd definitely arrange for a time I'd be in work?!) I feel more sorry for the third party inspector who was told by Andrews an earlier time than the one I was accused of giving them!Every phone call to Andrew's felt like you had to avoid saying the wrong thing.And we still haven't received the gas safe certificate.Avoid, unless you're into this sort of thing.
5/5
GoogleReally nice team to work with when purchasing my first home. Will definitely look into using when it’s time to move on.
Agent replied · 20 June 2024
Hi Louise, thanks for being such a great buyer and we wish you many happy years in your new home :) KR Kish
5/5
TrustpilotNicole helped us book our AMS…
Nicole helped us book our AMS appointment and was very helpful at answering any questions we had.
Agent replied · 12 June 2024
Hi Josh, thank you for the five star review, great to see that Nicole was able to assist you and it's really pleasing to see that she positioned our mortgage adviser too! We hope both conversations gave you an insight into your options, allowing you to make an informed choice moving forward! Thanks, Rhys
5/5
GoogleAndrew’s team are very professional, I would gladly recommend them to anyone.
Agent replied · 20 June 2024
Hi Stefany, thank you for the five star review. Fantastic to see you've had such a great experience with the team in Romford. Thanks again, Rhys
5/5
GoogleThis is my 1st time with Andrews and I am completely satisfied in their service. Kudos to Paul who is very responsive and professional. I would highly recommend this company!PositiveResponsiveness, Quality, Professionalism
Agent replied · 20 June 2024
Hi Lonrussel Ambat, thanks for sharing your experience with us.We are so pleased that you are satisfied with our service to you. KR Nathan Hancox
5/5
TrustpilotProfessional, helpful advice...
Great support from Shannae...
Agent replied · 24 August 2024
Hi Annie, thanks for sharing your experience with us.
5/5
GoogleLovely agents, everything went smoothly and I would highly recommend going through Andrew’s.
Agent replied · 20 June 2024
Hi Mike, thanks for the five star review, brilliant to see you had such a great experience with the team at Romford. Thanks again, Rhys
5/5
TrustpilotGreat
Great. Good service I got from Issy
Agent replied · 12 June 2024
Hi Chikamma, thank you for the five star review, amazing to see you received great service from Issy. I am so glad she was able to help and all the best, Laura.
5/5
GoogleVery good service.Good communication with Ranjan. Thank you so much
Agent replied · 20 June 2024
Hi Tunde, thank you for the five star review. Fantastic to see that Ranjan gave you such a good experience. Thanks again for sharing, Rhys
5/5
TrustpilotVery helpful and friendly service
Lisa looked after us brilliantly providing a helpful, friendly and responsive service throughout.
Agent replied · 12 June 2024
Hi Andy & Louise, we really appreciate the feedback and we know Lisa will be too! Thanks, Rhys
5/5
TrustpilotJanine Derbyshire's fast and successful…
Janine Derbyshire's fast and successful assistance /solutions to our concerns
Agent replied · 12 June 2024
Hi Lyka, thank you for the five star review. Great to see that Janine has been able to assist you with anything required so far. Thanks again, Rhys
5/5
TrustpilotShe was very helpful
Agent replied · 24 August 2024
Hi Sana, thank you for the review. Amazing to see you had all the help you needed. Thanks again, Rhys
5/5
TrustpilotProfessional
Professional, friendly and helpful.
Agent replied · 24 August 2024
Hi Eva, thanks for the five star review!
5/5
TrustpilotVery satisfied with the service I received
The Agent was punctual, respectful and patient.
5/5
TrustpilotExcellent Services
Mr. Connor Edney gave us the excellent service, as ontime and prompt communications services. I am deeplyappreciated.
Agent replied · 12 June 2024
Hi there, thank you for taking the time to write us a five star review and giving a shout out to Connor. Really glad to hear he provided you with excellent service and he was there whenever you needed him. All the best for the future, Laura.
4/5
TrustpilotFreya was great to help me understand…
Freya was great to help me understand the process
5/5
TrustpilotLisa Bird gave us a great experience
Lisa Bird gave us a great experience. Professional, knowledgeable and pleasant to deal with:)
Agent replied · 12 June 2024
Hi Sheralee, thank you for sharing your feedback and it's fantastic to see that Lisa and the team in Southville have been looking after you throughout your property journey.Thanks, Rhys
5/5
TrustpilotProperty Search with Nancy Henley
Nancy Henley has been excellent..very proactive in identifying suitable properties and able to answer all my questions.
5/5
GoogleReally pleased with the level of service and always available contact and answer any queries. Thanks for helping with my sale.
Agent replied · 20 June 2024
Hi Michael Miller, thanks so much for leaving us a 5 star review! KR Kish
5/5
GoogleReally great service from the Andrew’s Team (Romford), particularly from Paul! Lots of information shared and great help with our enquiries
Agent replied · 20 June 2024
Hi Ben, thanks so much for leaving us a 5 star review! Glad to hear Paul was of help to you! KR Kish
5/5
GoogleAwesome service by Ranjan at the Romford office. She negotiated a higher increase than I was expecting. Very pleasant and knowledgeable.
Agent replied · 20 June 2024
Good afternoon Abbie, glad Ranjan was able to assist and surpass your expectations! KR Kish
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
Questions about Andrews Estate Agents
Has Andrews Estate Agents won any awards?
Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
