Trusted Agent profile Β· Romford

Accord Sales & Lettings Romford reviews

β˜…β˜…β˜…β˜…β˜… Excellent

191 reviews across 2 platforms

221Pettits Lane North, Romford, RM1 4NU

Accord Sales & Lettings's office in Romford, at 221Pettits Lane North, is rated 4.8 out of 5 across 191 reviews on two platforms, including 178 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

178

Reviews on Google

This office

Facebook logo

4.7 / 5

13

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Accord Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

As tenants myself and my wife were struggling to find the perfect home for us and our two children. But when we found Nathan our prayers were answered. He found us the perfect home that we can call our home and feel comfortable in for the foreseeable. My wife drove him mad with calls for updates but he never complained once and explained everything so well and reassured us all the time. Thank you once again for everything and I'm sure we will have many happy years in our new home 🏑

Stuart Β· 24 March 2025

Agent replied Β· 25 August 2024

Thank you for taking the time to leave such lovely feedback!

5/5

Google

I’ve had the pleasure of dealing with Accord Sales and Lettings over the years (both selling and renting) on numerous occasions. Most recently we had the pleasure of working with them renting a property off of them. Amanda, Nathan and Georgie-May have been amazing from start to finish and dealt with everything for us! Nothing is a problem and they worked hard for us to get into our new home on a very short time frame. What could have been a stressful time was made so much easier with their help and professionalism. I couldn’t recommend them highly enough.

Hayley Β· 24 March 2025

Agent replied Β· 25 August 2024

Thank you for your wonderful feedback!

5/5

Google

Rented out our property in Upminster with Accord, the process went very smoothly, with very fast turnaround and new tenants found and moved in quickly. Received great advice on how to best present the property, and everything was organized quickly and efficiently on our behalf, including all the necessary checks and maintenance before being put on the market. The property was marketed very effectively with a good listing and great photos. Communication was prompt and I was kept up to date on all progress. The fact that they are a local company also makes it very easy to do business. I would definitely recommend to anyone looking to let out a propery in the area!

Jon Β· 24 March 2025

Agent replied Β· 24 March 2026

Hi Jon, thank you for taking the time to write this review - it means a lot and we are glad you are happy with the service.

5/5

Google

I’ve had an excellent experience with Accord Sales and Letting. The team has been supportive, responsive, and extremely professional from start to finish. Any queries were dealt with quickly, and their clear communication made the process stress-free. I truly appreciate their care and attention to detail, and I would not hesitate to recommend them to anyone looking for a reliable letting agent.

Abisola Β· 24 September 2025

Agent replied Β· 24 March 2026

Hi Abisola Thank you for your lovely review, we really appreciate it. We’re pleased you felt supported and well informed throughout. That’s exactly what we aim for. All the best Jamie and the Accord Team

1/5

Google

I had the displeasure of renting from Accord lettings. They didn't want to return my deposit, kept finding silly reasons to deduct money. When it comes to repairs, they are so slow its shameful and they will only do temporary fixes. There was an old boiler in my flat, it was about 60yrs old, totally useless and I went a whole month without hot water. I kept having these stupid inspections every 3 months, then it was 6 months. They stop inspecting when they see there where repairs that needed to be done on the flat. Wish I could rate them 0 stars.NegativeResponsiveness, Quality, Professionalism, Value

More Β· 26 August 2021

Agent replied Β· 25 March 2024

Hello Shay I am deeply concerned about your comments. I cannot find any record of you renting a property through our company. Can you please contact me urgently regarding this review? We've certainly never left a tenant without a working boiler for a month! We do carry out regular property visits but these are currently done remotely to minimise any risk from covid. Can you please email me with some more details so I can look into this fully? My email address is jamie.carr@accordhomes.co.uk. Kind regards Jamie

5/5

Google

I recommend Accord lettings. I found them to be reliable, efficient, professional and always contactable. I will continue use them to manage my properties. Thank you Accord and well done.

Joseph Β· 13 June 2026

Agent replied Β· 13 October 2026

Really appreciate the recommendation Joseph! It's great to know you're happy with how we're looking after your properties. Thanks for putting your trust in us!

5/5

Google

The decision to go ahead with Accord agency was the best decision we could have made. All the team is super professional, reliable, nice, patient & very helpful on any aspect. I would like to emphasis the nothing but amazing service we received from the agent Nathan Hancox & the manager Amanda Carr. I couldn't recommend them enough! Thank you so much & we will be more than happy to use your services again in the future.

Carmit Β· 24 March 2025

Agent replied Β· 22 January 2025

Thank you Carmit, really glad to hear what a good experience you had.

5/5

Google

We haven't moved in over 40 years and buying our dream home through Accord has been a great experience. The whole team work so well together. Ellen was our point of contact and she made the whole process as stress-free as possible, always on hand to answer queries and to move thing along. Accord is number one in my book.

Frank Β· 29 September 2023

Agent replied Β· 29 October 2023

Thank you so much for your kind words!

1/5

Google

I had the displeasure of renting from Accord lettings. They didn't want to return my deposit, kept finding silly reasons to deduct money. When it comes to repairs, they are so slow its shameful and they will only do temporary fixes. There was an old boiler in my flat, it was about 60yrs old, totally useless and I went a whole month without hot water. I kept having these stupid inspections every 3 months, then it was 6 months. They stop inspecting when they see there where repairs that needed to be done on the flat. Wish I could rate them 0 stars.

Shay Β· 25 May 2021

Agent replied Β· 25 May 2023

Hello Shay I am deeply concerned about your comments. I cannot find any record of you renting a property through our company. Can you please contact me urgently regarding this review? We've certainly never left a tenant without a working boiler for a month! We do carry out regular property visits but these are currently done remotely to minimise any risk from covid. Can you please email me with some more details so I can look into this fully? My email address is jamie.carr@accordhomes.co.uk. Kind regards Jamie

5/5

Google

My relatives and I have used Accord several times now. Jamie and the staff are very friendly and professional. Always keep you updated and go the extra mile. We would definitely use again

Terry Β· 13 May 2026

Agent replied Β· 13 October 2026

Thanks Terry! It's always a pleasure helping you and the family. Really appreciate your continued trust and support over the years, it means a lot! Jamie

4/5

Google

I had a really positive experience, my only criticism would be that when I spoke to head office, they wanted so much information from me before I could leave a message that I just gave up and couldn’t even bother leaving a message and just had to try again to get through to the branch later

Cindy Β· 13 July 2026

5/5

Google

Accord estate agents exceeded our expectations in every way. Jamie had exceptional market knowledge who was very professional with a lovely personalised approach. The staff of Accord always on hand to advise with genuine care and support. I absolutely could not recommend this estate agent enough and want to give our heartfelt thanks to all at Accord for the way you dealt with my late Aunts sale of the property.. you really are fantastic. :-)

Anna Β· 24 March 2025

Agent replied Β· 22 January 2025

Thank you for taking the time to leave this review. We really appreciate it.

5/5

Google

Accord sold our house within a month of being up for sale very professional Paul & Brandon in Pettits lane office are very good and when you are getting ready to exchange a lady called Helen deals with the process Helen is also very good they are always at the end of an e mail or phone call They soon got the process all moving again after lockdown Thanks again accord would thoroughly recommend accord if you are thinking of selling or buying Tracey fisher sold at Pettits lane in rise parkPositiveProfessionalism, Value

Tracey Β· 26 August 2020

Agent replied Β· 25 August 2024

Thank you for taking the time to leave this review :)

5/5

Google

Georgie-May and the team at Accord were professional, friendly and patient with me during the transaction which was also seamless. Thoroughly recommend using this agent.

Emma Β· 24 March 2025

Agent replied Β· 24 March 2026

Hi Emma, thank you for taking the time to leave us such a wonderful review!

5/5

Facebook

I rented out my house through Accord for 9 years and was extremely happy with their service. Amanda is open, honest and clear. I also just sold the place through Jamie who provided outstanding service. They found me very good tenants and checked the place every 6 months and organised any repairs efficiently and effectively. Jamie got a quick sale at a good price and I found the Accord staff great with their communication and openness. I would highly recommend. Thanks, Barry Barry O'dowd

Barry Β· 7 May 2020

Agent replied Β· 25 May 2023

Thank you Barry, it's been a pleasure working with you throughout these years, Amanda and Jamie

5/5

Google

Amanda and all the staff at Accord estate agents have been excellent in providing timely responses and overall support in a recent house purchase. I would highly recommend the team here. Thank you

Premila Β· 13 April 2026

Agent replied Β· 13 October 2026

Thank you Premila, that’s really kind of you to say. Wishing you all the best in your new home.

4/5

Google

hi i would used Accord again because they were very helpfull

Imran Β· 13 September 2026

Agent replied Β· 13 October 2026

Thank you for your review! Really pleased to hear you found us helpful and would use us again. We appreciate your feedback! Jamie & the Accord team

5/5

Google

I started the process for selling and buying the home. So in this process I dealt with four different state agents. But telling you the truth Accord is one of the best. Far better than few big names . One of the best Experience in this journey.

ALI Β· 13 August 2026

5/5

Facebook

I would strongly recommend Accord and in particular Jonathan Finbow. The service and support in completing the sale of my Mum’s house in very difficult circumstances was exemplary. The sale was extremely complex and without the attention and communication from Jonathan,would never have been concluded. I cannot speak highly enough of Accord and Jonathan and feel the combination is the best out there and why I recommend them so highly!Thank you again Steve and Mum (Upminster)

Stephen Β· 13 January 2021

Agent replied Β· 25 May 2023

Thank you so much for your kind words

5/5

Google

Hello, I am satisfied with the work and the attitude of the employees towards their work. Thank you for your service.πŸ‘ …

Ilie Β· 13 June 2026

Agent replied Β· 13 October 2026

Thanks Ilie! Really pleased you're happy with the team and the service you've received. Your feedback means a lot to us!

5/5

Google

My partner and I recently purchased a property from Accord Sales & Lettings - Romford. The experience was very good and we was provided information and updates throughout the process. Ellen was a big help to us and was always there to answer phone calls and emails straight away. We would recommend their services and would use them again in the future.

S Β· 5 November 2022

Agent replied Β· 25 August 2024

Thank you for taking the time to leave this review :)

5/5

Google

We have had such a wonderful experience with Accord. Both Brandon and Paul were genuine, helpful and thorough from start to finish with the purchase of our property. They are hands down the best estate agents we have come across. They were eager to help and answer our many many questions honestly and professionally. I recommend them to everyone looking in the area.

Naz Β· 28 August 2022

Agent replied Β· 25 August 2024

Thank you for taking the time to leave this review :)

5/5

Google

Jamie, Gary and all the team at Accord have been professional and friendly during a very long sale process. I feel they have given sensible advice and have helped us to find the right buyer and complete on the sale.

Jane Β· 24 December 2025

Agent replied Β· 24 March 2026

Hi Jane Thank you for your lovely review. It was a long process at times, so we really appreciate your patience as well. I’m pleased we were able to get the right result in the end. Wishing you all the best for what’s next. Jamie

5/5

Google

The services I have received from Accord is outstanding. It's not been as straightforward as hoped due to buyers pulling out but Accord Homes have worked so hard to sell my mums property and have great comms and are such a lovely team

Jo Β· 24 November 2025

Agent replied Β· 24 March 2026

Hi Jo Thank you so much for your kind words. It hasn’t been the most straightforward journey at times, so we really appreciate your trust and patience. I’m pleased we were able to get there in the end and support you with your mum’s sale. All the very best Jamie

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Questions about Accord Sales & Lettings Romford

Has Accord Sales & Lettings won any awards?

Yes. In The Trusted Agent 2026 awards: Accord Sales & Lettings, Romford won Trusted Agent.

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