Trusted Agent profile · Rochester
★★★★★
238 reviews across 3 platforms
143 High Street, Rochester, ME1 1EL
Red Door Homes's office in Rochester, at 143 High Street, is rated 4.4 out of 5 across 238 reviews on three platforms, including 234 Google reviews rated 4.4.
Every review we hold for the Rochester office, from every platform, shown as written. First names only.
5/5
GoogleOur estate agent James was amazing, he answered every question we had and was so friendly. I'd 100% recommend RedDoor Homes
Thank you for the kind words! We're so glad to hear James made a great impression and was able to support you throughout. It’s always great to know when our team’s approach makes a real difference. We really appreciate the recommendation!
5/5
GoogleI just recently purchased a 1 bed flat with Red Door Homes and I have to say; as a first time buyer they made this process as easy as it could be. I would often confuse contacts from Red Door Homes with my mortgage advisor as they assisted in so much of the process. A big thank you to Keely, Anna and everyone at Red Door Homes Rochester.
Congratulations on your new 1 bed flat! We're thrilled to hear that your experience with Red Door Homes was smooth and stress-free. Our team is dedicated to assisting you every step of the way. Thank you for your kind words, and we wish you all the best in your new home!
5/5
GoogleFriendly, helpful, and efficient; would definitely recommend RedDoor Homes. James was really nice and understanding. All round good experience.
Thank you Anderson, we're really glad to hear you had a positive experience. It's great to know James was supportive and that everything felt smooth and straightforward. We really appreciate the recommendation!
5/5
GoogleThe team at RedDoor Homes are most professional and very warm and friendly. Ali Lewis went over and above to meet my tight deadline finding me with a home through her seamless service. So far the after 'sale service' has been flawless! It is most reassuring in a predominantly 'virtual world' to have such excellent service levels still tailor made for you!. I will recommend RedDoor Homes a 1000x over. Thank you Ali , Thank you RedDoor Homes
5/5
GoogleThe team at RedDoor Homes are most professional and very warm and friendly. Ali Lewis went over and above to meet my tight deadline finding me with a home through her seamless service. So far the after 'sale service' has been flawless! It is most reassuring in a predominantly 'virtual world' to have such excellent service levels still tailor made for you!. I will recommend RedDoor Homes a 1000x over. Thank you Ali , Thank you RedDoor Homes
5/5
GoogleAnna Poole is a great asset to RedDoor Homes! She has been on the ball from the moment I stepped through thei door. She has made the renting process for me and my son alot easier to go through, I can't thank her enough for simplifying the steps. If anyone is looking to rent a property I would highly recommend!
Thank you for the glowing praise! 🌟 Anna truly is a remarkable member of our team, and we're thrilled that she made your renting process smooth and easy. Simplifying steps for our clients is a priority, and we're glad we could assist you and your son. If anyone is on the hunt for a rental property, we would be honored to help. Thank you for the high recommendation! 🏡 #SmoothRenting #Recommendation"
5/5
GoogleAnna was a delight to meet. Anna took time to explain the process of selling my property. I received full asking price from the first viewing. I also purchased a property through Reddoor, we hope to exchange within the month. Thank you to Anna and keely who gave me regular updates. I would definitely use Reddoor again if I move.
Thank you ever so much for your kind words! 🌟 Anna and Keely are indeed outstanding members of our team, and we're thrilled they could make your property journey a success. Achieving the full asking price from the first viewing is a testament to their dedication and expertise. Should you decide to move again, we'll be here to assist you. Here's to exciting new beginnings! 🏡✨ #GratefulClients #RedDoorTeam"
5/5
GoogleAnna has always taken excellent care of us and found us lovely tenants who take care of our property as if it's their own. The team are slways on call for advice and to lend a hand if needed. Thank you once again for all of your help, diligence and perisitence! A special mention to Jack, your photographer extraordinair!!
Thank you so much for your wonderful feedback! 🌟 Anna is indeed a superstar when it comes to taking care of clients and ensuring that your property is in good hands. We're thrilled to hear that the tenants she found are treating your property with care. Providing excellent service, being there for advice, and maintaining diligence is what we strive for. And a big shoutout to Jack, our extraordinary photographer! We appreciate your trust and look forward to continue exceeding your expectations. If there's anything else you need, we're just a call away! 🏠✨ #ClientSatisfaction #ExceptionalTeamwork
5/5
GoogleAndy, Caroline and Keely made the very daunting experience of buying my first property (during a global pandemic!) as pain free as they could at every step. They were extremely helpful, accommodating and patient through the entire process and I could not recommend them enough to any seller or buyer looking for a personal service. Also the video content made available before I'd even walked through the door sold it to me and is better than any I have seen (I have trawled a LOT of property advertisements over the last year!) Thank you to Red Door homes.PositiveResponsiveness, Professionalism
Thank you Kelly that’s lovely. I’m sure you will be extremely happy in you’re new home and I know the vendors are over the moon knowing that the house has gone to someone who loved the carpet that they put in 59 years ago lol.
5/5
GoogleAli Lewis from Red Door deserves nothing short of five stars for her exceptional service in helping my family secure a rental property. Her warm personality and unmatched expertise made the entire process a breeze. Her efficiency in handling the paperwork and liaising with the landlord was remarkable. Ali's efficiency and dedication are a testament to her passion for the job, Thanks to Ali, we now have a beautiful home that suits our family perfectly. I highly recommend Ali Lewis and Red Door for anyone in search of a top-notch rental experience.
5/5
GoogleWe have been renting out properties for many years and have used different agents to manage our properties. When our tenant vacated our property in Chatham we felt that we should take the opportunity to try RedDoor to manage our property. That was the best decision we could have made. Our property was in abit of a state and needed some work doing before we could rent it out again. Debbie from RedDoor was our initial contact she sorted out a couple of quotes for us and as we are not local liased with the builders to ensure all the necessary work was completed to high standards and basically arranged everything for us photos, marketing all done in a matter of weeks . She also went over and above and dealt with a problem we had with a neighbouring property. We can't thank Debbie enough for her professionalism and dedication to getting our property rented out again ensuring our lose of income was minimal. We would also like to thank the property management team ,Sherrie,Sharon and James have been fantastic keeping us up to date at all times and generally just making everything so seamless and easy. We would highly recommend the RedDoor Team if you are wanting a good professional reliable honest property management company to manage your investment. They have taking the worry and stress away and we look forward to a long relationship with Debbie and the team. They ensure that they are committed to looking after the Landlord and their tenants so that everyone is happy. Thank you Debbie and all the team.
5/5
GoogleMy experience renting a property through Reddoor Homes has been nothing short of excellent. Over the course of nearly three years, they have consistently proven themselves to be a professional and accommodating rental agency. One individual, in particular, stood out during our time with Reddoor - Alison. Ali's dedication and assistance were truly remarkable. Whenever we encountered any issues or had questions, Ali was there to provide prompt and effective solutions. His friendly demeanor and willingness to go above and beyond made our renting experience a smooth and enjoyable one. Throughout our tenancy, Reddoor Homes exhibited a high level of professionalism and responsiveness. Maintenance requests were addressed promptly, and communication was always clear and transparent. It's evident that they prioritize the satisfaction and well-being of their tenants. Overall, I highly recommend Reddoor Homes to anyone seeking a reliable and supportive rental agency. Their exceptional service, exemplified by individuals like Ali, sets them apart in the industry. Thank you, Reddoor Homes, for providing us with a comfortable home and outstanding support throughout our time with you.
5/5
GoogleI would like to sincerely thank James. He was so fast in answering all of our questions, very polite and professional. He was very friendly and was very patient with us. 😊 …
1/5
GoogleBasically thieves. This company is probably the most unprofessional outfit i have ever dealt with. Extra charges on a monthly basis for mistakes of their own. I wouldn't ever use this company again if my life depended on it. In response to your reply below. This again shows your low level of running a professional company - that you can't back date simple database information from a couple of years ago. 59 Trinity Road, ME7 1HY was the property rented. In reply to your second response: The tenancy required us to leave the property and garden in "the same or better state" when moving in. You clearly have misplaced the photos of what the property originally looked like prior to us moving in. The garden was in an overgrown worse state than when we tidied and left it. The rubbish wasn't left by us, it was actually uncovered once we cut the overgrown bushes that wasn't cut before we entered the property. This rubbish was left by previous tenants. There were photos to prove the garden and other problems with the property were there and worse before we moved in but we still naively moved in anyway as you promised these would all be fixed. I have left this review recently because i came across this joke of an Estate Agency online and it reminded me of the unprofessional manor that RedDoor Homes acts with its tenants, threatening, harassing with multiple phone calls until the unfair charges were paid - which they were. Following the above, i wanted to express my experience with RedDoor Homes so no one else goes through the same stress and steers clear of the guaranteed trouble you will inevitably cause.
Hi Joe, I have found you in our old system and can see you rented from us in 2013 with two other tenants. I am unsure why you would leave a review some 6 years after vacating without ever raising your concerns with us directly. You did not leave the property in a clean and tidy state. The Landlord needed to instruct a contractor to professionally clean the property, remove the rubbish you left and tidy the garden. All of this was a breach of your tenancy agreement and resulted in the charges being levied to your account. You were charged late payment fees on three months during your tenancy in accordance with your signed tenancy. This was because you paid your rent late, which of course incurs various issues and charges for landlords who have mortgages to pay and rely on tenants paying their rent on time and in accordance with their signed contract. To date, there is still a balance owed to the Landlord of £270 for the works required after you checked out. We work on behalf of the Landlord and I think any Landlord would be pleased to see that we pursue and charge tenants for breaching their tenancy obligations.
1/5
GoogleDespicable Company. 5 separate complaints from a single tenant ranging from Boiler not working for weeks, mould and damp, unfair charges and trying to obtain money after landlord had agreed to end tenancy, UPHELD against them by The Property Ombudsman Service (TPOS) reference N°s 070073 & 074375. Following the response from the site owner (RedDoor) to my initial review: What RedDoor want is that once a tenancy is finished, no matter the disarray and misery they have caused - that the matter is over for them. The tenancy actually began 22 months ago and ended after 7 months of misery. Since then the timescale has not been driven by me, but first by the Ombudsman Service (TPOS) which took 8 months to consider the complaints and then the ARLA (Association of Residential Letting Agents) which will only consider a complaint after the TPOS has ruled, and which gave a final response only last week after 10 months of deliberations. To correct some points made in the owners reply: The landlords were not helpful and actually only made the repairs they were forced to. Some were still outstanding as the tenancy was forced to an end. Such as guttering, window locks and damp. RedDoor's suggested solution to the damp in the kitchen and bathroom? Stop taking showers! The landlords had been notified that proceedings against them were imminent when they agreed to end the tenancy at no cost to the tenant and the return of the full deposit - but RedDoor still tried to charge the tenant "early termination" fees. Despite TPOS being critical of the incoming Inventory Clerk used by RedDoor they still tried to insist the same person was used as the tenancy ended. I believe in an effort to avoid returning the deposit as agreed by the landlords. Of the 11 complaints to the TPOS 5 were UPHELD and they were critical of RedDoor in many of the others. Irrespective of what they say, RedDoor have never apologised for the defects with the property or 'thanked' the tenant for "the opportunity to improve our system." There were actually TWO arbitrary awards made to the tenant by the TPOS which RedDoor paid. I am happy to provide and publish the full documentation to anyone interested - including two emails from Mr Wicking where he writes that he does not wish to be bothered with tenants' complaints. To RedDoor: I am not interested in your money and have never asked for any payment from RedDoor apart from the reimbursement of the tenant's costs contained within the complaints (hence the awards). Neither have I ever made any threats to you and/or your staff. I am merely trying to bring to the attention of others the true nature of RedDoor despite the claims made in your advertising. If you wish to instruct lawyers please feel free to do so. Even in this day and age one cannot be penalised for simply telling the truth and stating the verifiable facts.
Dear Mr Morley, Your above review is now a continued attack at RedDoor Homes and its staff and has now been going on for almost 2 years and further action will be taken sought from the police should this not stop. We accept that your Daughter rented a property from us and there where some maintenance issues. As an agent we can only carry out works authorised by the Landlord and this takes time to organise and arrange. The Landlord was very helpful and carried out all works. The tenants in the property since your daughter left have been and continue to be very happy. We acknowledge that you made 11 complaints to the TPOS and they agreed that there where 2 issues that could be done better from ourselves and the Inventory clark that we use. They awarded £200 compensation and this was paid with immediate effect and the recommendations made by the TPOS have been implemented and we thanked you for highlighting these and enabling us the opportunity to improve our service. Should you continue to try and extort money by the continued reviews or threats to myself or my staff then we shall instruct our lawyers with immediate effect.
5/5
GoogleThank you to James and the team at RedDoor Homes for all their help, for being so informative and making the process a whole lot smoother and easier!!
5/5
GoogleRedDoor homes are amazing! Been with them for a year and came into a situation that I needed to upsize from my one bedroom flat quickly. Anna and Sarah were super helpful and found me a larger property within a day! Couldn’t have asked for a better service! Thank you so much!
Thank you Laura so glad that we could help you in a speeding time frame
1/5
GoogleAmazing how quick they respond to a google review, but Happy to ignore emails for a number of weeks! You get better service from a self checkout till at Lidl Utterly ridiculous customer service! It's a shame I can't give them half a star!!! The staff here are total buffoons, regardless of their position, and all are as equally unhelpful and useless as each other. They can’t even manage to spell names correctly on official documentation!NegativeProfessionalism
It sounds like you've had quite a frustrating experience with this Reddoor Homes. As you have written several reviews, you might consider balancing your emotional tone with specific examples to enable us to understand what has gone wrong.We have no record of ever dealing with you so referring to all staff as "total buffoons" isn't overly helpful. Please let me know more details in your next edit. Kind regards Head Buffoon.
5/5
Googlemy experience was great with Ali and Red Door Homes.Ali is very knowledgeable and gave great tips on preparing the flat.she is very patient and very encouraging along the way.she made sure that we made the right choice and decision in renting our flat. I highly recommend Ali to Others.
Thank you for sharing your wonderful experience with Ali and Red Door Homes! We're delighted to hear that Ali's expertise and support made your rental process smooth and successful. 🌟🏢 …
5/5
GoogleThank you so much RedDoor Homes team, Rochester! What an incredibly friendly, professional and genuinely kind team you are. It has been such a positive, and surprisingly enjoyable process finding a property to rent with you. Ali has been such a wonderful support from the moment I enquired about the property, answering all of my queries even about the slightest things with a very impressive efficiency. She has such a genuine interest in matching tenants to their perfect new home, it has been very heart-warming. I feel she is an absolute asset to RedDoor Homes and shows such enjoyment and enthusiasm in what she does. Thank you so much Ali! Sarah's help with tenancy agreement and deposit, has been fantastic - very efficient and a real pleasure corresponding with her too. I would very highly recommend their services!
5/5
GoogleBrilliant agency,brilliant people! Especially Anna Poole who went beyond and above to secure a new home for me and my 2 girls. Always kept me updated on a progress, all my enquirers were answered in a quick and professional manner . Could not recommend enough! Thank You guys!
Thank you for your glowing review! We're thrilled to hear that Anna and our team provided you with a brilliant experience. 🌟🏡 #HappyCustomers …
5/5
GoogleCan’t thank Anna and Caroline enough , recently dealing with a problematic tenancy of mine, their experience, and in depth knowledge of a rental agreement guided me to a successful outcome , thank you so much for your professional service , Daren Ellis
"Thank you, Daren! We appreciate your kind words. 🌟 Our dedicated team, especially Anna and Caroline, is committed to navigating through challenging tenancy situations with expertise and professionalism. We're thrilled we could help you achieve a successful resolution. If you need any further assistance or have more inquiries, feel free to reach out. Here's to smooth tenancies and happy clients! 🏠 #ClientAppreciation #SmoothTenancies"
5/5
GoogleI can’t praise this company enough. Anna has been absolutely fantastic and has managed to secure me two tenants in two weeks. Red Door are efficient, professional and fab at communicating. Finally found an agency that works in a way I like. Thank you
Thank you for your kind words! We're thrilled to have been of service. 😊🏠🔑 …
5/5
GoogleI would like to say a big thank you to James at red door, i have dealt with him several times and he has always been so efficient every time, nothing is to much trouble, would definitely highly recommend!
Thank you for your generous appreciation! 🌟 James is indeed a valuable member of our team, and we're delighted that he consistently provided you with efficient and attentive service. We appreciate your recommendation and are always here to assist you. If you need anything in the future, feel free to reach out. Thanks again for your kind words!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Red Door Homes's Rochester office has 238 reviews across three platforms: 234 on Google, 1 on Facebook, 3 on Trustpilot.
Red Door Homes Rochester is rated 4.4 out of 5 across all 238 reviews, and 4.4 out of 5 on Google from 234 reviews.
Red Door Homes Rochester, 143 High Street, Rochester, ME1 1EL.
