Trusted Agent profile · Rochdale
★★★★★
2,471 reviews across 2 platforms
33 Middleton Gardens, Middleton, Manchester, M24 1AB, Rochdale, M24 1AB
Part of Ryder & Dutton, see every office.
Ryder & Dutton's office in Rochdale, at 33 Middleton Gardens, is rated 4.8 out of 5 across 2,471 reviews on two platforms, including 331 Google reviews rated 4.8.
Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
5/5
TrustpilotRecently we sold our house via Ryder…
Recently we sold our house via Ryder and Dutton, Lisa at the Middleton branch kept us upto date at all times, nothing was too much trouble for Lisa and her team, I would definitely recommend anyone who wants a professional experience to use Ryder and Dutton Middleton..
It was a pleasure working with you all the best fir the future from Lisa and all the team.
5/5
TrustpilotReally pleased with the service and…
Really pleased with the service and help we received whilst selling the property as executors. Catherine was great and kept us informed at every step. We didn't need to take time out to do the viewings either. I would highly recommend Ryder and Dutton.
Thank you for the positive review, we appreciated the feedback. We wish you all the best moving forward, best wishes from all at Ryder and Dutton Heywood
5/5
GoogleWould definitely recommend Ryder & Dutton, Middleton, Manchester. From the house going up for sale the last week in November to completion the last week in February (three months) Claudette Cole kept us well informed with every aspect of what was happening. Very professional but also extremely friendly service. Didn't have to worry about anything. If I wasn't sure on anything or needed to know something she would help us out. Thank you Claudette.
Thank you Pam for the review, and that you were happy with the service.
5/5
TrustpilotMy experience with Carmel Eveleigh…
My experience with Carmel Eveleigh in getting our dream apartment was nothing but beautiful and organised. At all levels, she could relate with us and understood how we felt at every point in time. She's never tired of listening to us or helping to solve every puzzle we encountered. Her comforting phrase is "leave it with me Michael, i will chase it up for you". My customer experience with Carmel is what I believe every tenant looking for an apartment will be delighted to have. Thanks Carmel, Thanks Ryder & Dutton Estate Agents.
5/5
Trustpilot5 stars for Michaela and Jade at Ryer…
5 stars for Michaela and Jade at Ryer and dutton, moved house twice in 15 years and i wouldn't use anyone else , Michaela and Jade where always on hand with the update , nothing was any trouble and we always felt we can phone them both with any concerns or questions we had . Made moving house so much easier .Thank you Michaela and Jade
5/5
TrustpilotIMPRESSED OR WHAT
I would like to say how impressed l was although giving short notice Ruth at Lindley /Huddersfield branch quickly and efficiently sorted me a new Tenancy Agreement plus taking time to talk me through the process and negotiate me through the bond procedure You have kept my tenants happy supplying them with paperwork/Agreement they urgently needed They were also impressed with the way you handled things for them having been unimpressed by another agent I would not hesitate to use your services again or recommend you to others RUTH DICKSON you are a credit to your profession and Ryder Dutton I would also like to say what a a warm greeting l received from everyone on entering your office All happy smiling faces Then every one wished me goodbye on leaving Truly Amazing
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were impressed with the service you received from our team, especially Ruth. We strive to provide our clients with the best possible service and we are thrilled to hear that you found our team to be helpful, efficient, and friendly. We appreciate your recommendation and we look forward to serving you again in the future.I also get the same warm welcome when I visit the Lindley office. They really are the most welcoming team!Gareth HuntHead Of Lettings
5/5
TrustpilotHouse move
Geraldine Marsden was a great move manager and helped every step of the way!
5/5
TrustpilotThe right decision to choose R&D to…
The right decision to choose R&D to manage the sale of my property , nothing was too much trouble Geraldine was an absolute star answered any questions I had , she is both professional and friendly made the transaction flawless Thank you again all
Thank you for the great review, we're delighted to hear you were happy with the service from Geraldine! 😊
5/5
TrustpilotBrilliant support from Alexandra
Alexandra supported me through every step of the process from rebooking the original viewing due to a work crisis to supporting me to get my solicitor in motion. Nothing has been too much trouble. Alex has been available to me at every step. Absolute 5star service.
Hi Kathryn, thank you so much for your 5* review, I really appreciate it. Wishing you all the best in your new home :)
5/5
TrustpilotThankyou to Ryder and Dutton for…
Thankyou to Ryder and Dutton for selling my mothers house. Jenny kept us up to date with everything and was a pleasure to deal with, she was very helpful in resolving issues and helped to push the sale through.
We are so pleased to hear that you had a positive experience selling your mother's house. We strive to provide our clients with exceptional service and we are delighted that Jenny was able to assist you in resolving any issues and helped to push the sale through. We appreciate your kind words and feedback.
5/5
TrustpilotRental…and Sales
I have used Ryder and Dutton for rental of an investment property for many years..... Ruth and Stacey have been amazing along with the rental team always updating me and working in my corner as a Landlord.A shout out to accounts who always get back to me with queries I have. I would 100% recommend them if you are thinking of renting 5 star girls thank you. I recently sold the property via sales Ella , Paulina and the team have been helpful and kept me informed along the way thank you Ryder Dutton for years of service.
1/5
TrustpilotWORST ESTATE AGENT IN THE COUNTRY
WORST ESTATE AGENT IN THE COUNTRY. Absolute shocking Estate Agents. DO NOT USE. They charge the highest fees in the industry and provide the worst service possible. They made an absolute mess of everything, very poor communication and didn’t return my calls or emails. Really struggled to get my fees back as they demanded more and more fees. Will never use again. STAY AWAY FROM RYDER AND DUTTON UNLESS YOU WANT A POOR SHODDY SERVICE AND WANT TO PAY EXTORTIONATE FEES. UPDATE 12 DECEMBER 2024The PRS Property Redress Scheme has now ruled in my favour and awarded me a substantial amount of compensation. Ryder and Dutton cannot charge £150 every time they want to send a contractor out for a quote. Ryder and Dutton cannot charge £185 to change 2 batteries in a smoke alarm. The fees Ryder and Dutton estate agents charge are horrendous and unfair.
Good Morning Mr Williams,We are obviously disappointed to read your review even if it is perhaps not unexpected. As we have said through our many communications you have a duty of care as a landlord to provide a property of good standard and tend to repairs that ensure your tenant is able to enjoy quiet enjoyment of their home. It was a great shame that you were unable to do this and that we needed to then negotiate the early exit of the tenant from the property which we managed to successfully do on your behalf. We wish you the best of luck with whichever agent you decide to market your property with next but would encourage you to consider your responsibilities as a landlord before doing so. Thank you for making us aware that you have put in a claim with the Property Redress Scheme as unfortunately we have not had any communication from them. We are in the process of querying why they have not contacted us in relation to your complaint for us to provide our side of the story. I can see that despite us not being able to put our side of the story across they have found against you and have actually agreed with our stance on your complaint that you raised directly with us previously. This is reflected in the small amount of money that you have been awarded which was awarded to you as communication could have been better in some small areas. As for the figures that you are quoting above, we have not sent contractors to the property to change batteries in a smoke alarm and our contractors do not charge £150.00 to go out and quote so I am unsure how you have arrived at these figures.Best Wishes The Team at Ryder & Dutton
5/5
TrustpilotSimply the best
No matter who I spoke to within the team, Conor, Jade or Michaela, each of them understood my questions and were able to provide answers within a short timeframe. I was kept informed of progress with my property purchase at all times, so I knew exactly what was happening and could therefore plan accordingly. Maxine was a great help too, spending all day showing me numerous properties that matched my criteria, whilst saving the best until last. And it was well worth the wait, because my offer on that property was accepted the following day. In short, a great customer centric team within the Ryder & Dutton company, and one I would thoroughly recommend. Thank you all.
1/5
GoogleNot happy with the service at all was looking at purchasing a property took 3 weeks to get a booking. They let us put an offer in, came back asking for more money, then no communication as to what was going on, this was cash only and not mortgageable. We finally questioned what’s going on and there is potentially movement in the house but they didn’t warn us before and wasted our time. The house also had a huge apple tree in the back garden that would need £5-£10k to remove again no details of this anyhwhere in the listing. Was promised call backs and had to constantly chase. This has now put us off using them to purchase a house
5/5
TrustpilotGreat estate agent
We had such a great experience with Ryder & Dutton. Geraldine was our point of contact on our purchase and she was fantastic, often going above and beyond to provide us with an update on other parts of the chain which was really appreciate. Would recommend using them!
Hi Will, thank you for sharing your thoughts on your experience with Ryder & Dutton. Geraldine is very diligent and always willing to help. All the best for the future, Alex & the Ryder & Dutton team.
5/5
TrustpilotSkelton
I wanted to thank all the letting team especially Ruth, Lucy, Moira & Sheldon for all their help in finding the right tenant for my property. The whole transition was seamless! they are very professional in what they do always kept me informed of the viewing, the tenants interested etc.Thank you for all your help and assistance. I have been using yourselves for over 30 years now and will continue to do so. Keep up the excellent service you provide.
4/5
TrustpilotSienna Court Sale
The set up and sale process was simple and straightforward and we were kept up to date and informed throughout the legal process which was complicated but Geraldine worked well to keep all the parties up to date thank you.
5/5
TrustpilotThank you Ryder & Dutton
Completed the purchase of my 1st home listed by Ryder & Dutton!Hugely grateful to Liz - we met a few times when viewing different properties - she had lots of insight of what each property could offer to a new owner. Thank you to Oliver, Emmy and Tracey for all their help with getting over the finish line to completion. The process of buying a property is a highly stressful experience and the team at Ryder & Dutton made it less so.
5/5
TrustpilotProfessional from start to finish and…
Professional from start to finish and wonderfully assuring which was a great help during a stressful time .Sale was very easy with assisted viewings and I must say Jessica was outstanding in her communication, would definitely recommend them
We're so glad to hear you had a positive experience! We strive to make the process as smooth and stress-free as possible. We're thrilled you found Jessica to be helpful. We appreciate your kind words and recommendation. - Tony and the Oldham team
5/5
GoogleWe were completely clueless when it comes to buying a house and had only just recently saw one that we liked. Sarah Morgan above Ryder and Dutton gave us advice that helped us get the ball rolling months earlier than we thought we would be able to. We had a little trouble with our provider but she guided us back on track and now we are not far off everything being completed! Sarah and her assistant Becky Taylor kept us updated with the progress and answered any questions we had and I pestered A LOT. Thank you so much.
Hi Mike, Thank you so much for your kind comments they are really appreciated! Kind Regards Becky
5/5
TrustpilotGreat service from Ryder & Dutton on…
Great service from Ryder & Dutton on the sale of my property. Carmel was very professional at all time keeping me informed on the progress of the sale. She is friendly & always ready to answer any questions I had, thank you Carmel.
Thank you so much for the kind review, Angela! We're happy you were pleased with the service- Carmel and the Chadderton team
5/5
TrustpilotGreat team of experienced people.
Great team of experienced people. Communication is excellent and queries are handled efficiently and promptly. Recommended
We're so pleased to hear that our experienced team provided excellent communication and handled your queries efficiently and promptly. Thank you for your recommendation!
5/5
TrustpilotFab customer service
Just bought a house Ryder and Dutton had on the market , the service I got from Geraldine was really good nothing was to much trouble and she kept me upto date every step of the way. Fab !
Thank you for taking time to leave us a review! We hope you enjoy your new home 🏠
4/5
TrustpilotWhen Rachel took over as sales…
When Rachel took over as sales negoiator viewings were quickly arranged. Rachel updated me of who was viewing my property and gave detailed feedback of the potential tennants.
We're so happy to hear that the viewing process was efficient and that we found suitable tenants quickly for you. We appreciate your positive feedback! Gareth
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