Trusted Agent profile · Roath
★★★★★
578 reviews across 2 platforms
86 Albany Road, Roath, CF24 3RS
Peter Alan's office in Roath, at 86 Albany Road, is rated 2.9 out of 5 across 578 reviews on two platforms, including 256 Google reviews rated 4.0.
Every review we hold for the Roath office, from every platform, shown as written. First names only.
1/5
TrustpilotNot great for landlords
Not great for landlords. They say they will sort an issue, charge the landlord but don’t actually get the work done. Then the tenants get upset and withhold rent. Neither tenants or landlord are managed well.It’s not clear who manages the property as no one speaks to each other in their office. Lots of turnover of staff. You need to keep your eyes on what is going on with them. I don’t recommend
1/5
TrustpilotConned us with a free EPC certificate not worth one star
We decided to put our house on the market had an appraisal with peter Alan barry branch with a promise of a free EPC if we put our house on the market with them for a minimum period of 20 weeks they said the house would be marketed for £280,000 within 2 weeks they said to put the price down to offers in excess of £270,000 the weeks went on with no viewings so they dropped the in excess of from the £270,000 after the 20 weeks contract was up we took it off the market with them now they are demanding a fee of £94.80 for the EPC certificate which they told us was free avoid this company they are not worth the one star it should be a zero star it feels like we have been well and truly conned by them 😡😡😡
1/5
TrustpilotLandlords beware
Landlords beware...i used Peter Alan for a number of years to manage my property and over the years the service got worse and worse. I only stayed with them as i was out of the country but i wish i had not...their communication was terrible, you felt that despite paying them for a service that they were doing you a favour. You rarely dealt with the same member of staff so thee service was very poor. They held onto repair money for 9 months without carrying out the repair. Very rude - do not use!
1/5
TrustpilotPoor Service - Peter Alan, Roath branch
Booked a viewing in with Peter Alan, Roath branch to view an apartment.The viewing was booked in advance and the branch reassured me the viewing was going ahead.I booked annual leave to attend the viewing only to be let down by the branch who contacted me at the very last moment to say the tenant was unable to accommodate the viewing.The customer service received on the phone was poor and no apology for the inconvenience caused.Very poor service!
1/5
Trustpilotworst letting estate agent
As a landlord, I do not recommend anyone to let property with them. I have 2 flats managed by them, one of the tenants paying late every month. The only thing Peter Alan did in the last 4 months is sent me an email to let me know of rent arrears. Now, another tenant move out on 30 June and return the key but Peter Alan sent me a letter of a vacancy on 10 July and said the tenant will leave on 25 August. I did fund out because she did not pay July rent. the property in this case 124A,B Caerau rd, Meastag
1/5
GoogleAvoid.!!! Awful customer service Review to follow but I don't recommend anyone using their services
1/5
TrustpilotObstructive, devious and thoroughly unpleasant
Deliberately obstructive because they wanted to take over doing the gas certification themselves to make a few extra quid. When they want you its all smiles but once your number is in their caller ID and they have what they want, they will not answer.In this case they chose to lose the landlord a months rent rather than make a simple call to Gas Safe to confirm an engineer's registration - all very deliberately.
1/5
TrustpilotAvoid Alice Coid Bridgend Branch
The 1 star review is only because I couldn't put any less!Me and my partner have just experienced the most appalling service ever,which was initiated by Alice Coid the so called branch manager in Bridgend. To put it into perspective we requested to rent a property signed the contract and paid £6050 to be told a couple of days later that the landlady had decided not to rent the property which could have made us homeless.That's not the worse thing. They gave our money to the landlady twice. We have only just received the remaining monies as they paid us back in 3 separate payments which took 2 months of constant chasing. Disgusting service. The Lettings director Benjamin Jones had the nerve to offer us 250 goodwill when we had to cancel a precooked holiday. Missed out on other properties.could have been made homeless. They just don't care. AVOID AT ALl COSTS
1/5
TrustpilotLandlords beware!!!
I have rented properties in Bridgend and Cardiff for 15 years and decided to try Peter Alan to find me a tenant for a property in Bridgend. To be fair they found me a suitable tenant quickly and I was really pleased, however I still have not received the rent paid by the tenant nearly 3 weeks ago. They paid 6 months in advance which amounts to nearly £6k, and despite numerous e mails I cannot get a response from accounts to explain why there is a delay. I have never experienced a delay in receiving rent paid previously with any company I have used, so it is concerning that Peter Alan do not seem able to transfer the money to me. For landlords I would steer clear of this company and I will never use them again.
1/5
TrustpilotUnprofessional and liars
Unprofessional don't communicate with each other. Past to different people all the time.The amount of stress they put me through being a landlord with an unpaying tenant. Lied about receiving keys which ended up costing me a fortune to get into the property. Missed a court date.There's lists of problems think they need retraining in head office..stay away!!
1/5
TrustpilotI was a Tenant and it was a terrifying…
I was a Tenant and it was a terrifying experience. In 10 years of renting with other agencies, never had any problems, always received references. They don't solve problems. I received my deposit after about 2 months after many emails and open dispute. The rental contract has never been respected even in the essential points. I was for months in the cold, inadequate heating, 15 year old boiler failure and with rats in the garden. Not recommended for both Tenants and Landlords. I will stay very far from Peter Alan. I feel like a victim of a Fraud and scam. I wasted a lot of money to have nothing and suffer me and my family.
5/5
Google"I want to thank Rhys Chapman on how he dealt with my renting process with very professional manner and want to thanks Aoife as well, It was really convenient to deal with Peter Alan Albany road team.'' Strongly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have dealt with Matthew Feehan who was very helpful and very professional indeed. With his keen help and good experience as a lettings Negotiator, I managed to find a very good house with a reasonable rent - Many thanks Matthew.PositiveResponsiveness, Professionalism
1/5
Googlethey literally just do not case about customer service! I've been trying to get an update on offer I submitted for an investment property but no one picks up, when they do they say someone will call me back but they never do! It's almost as they do not want the business! very odd place.
1/5
TrustpilotAbsolutely disgusting expierience…
Absolutely disgusting expierience living under 30 Hanbury Road in Pontypool for over 2 years with mould and damp with a child who has developed skin issues and Peter Alan or the landlord not doing anything about it nor returning our deposit back over after a month we have moved out of the property. Do not rent out from them if you wanted to be treated like you do not matter and your health be put at risk
1/5
TrustpilotDon't use if you value your sanity or…
Don't use if you value your sanity or money. Absolutely disgraceful renting experience- call centre is full of young kids who usually on "another call and will call you back" doesn't happen. Don't believe any good hype (I'm taking legal advice about some issues) total let down. Their very good at taking the money but useless if you're a tenant or landlord. Would never never use again for renting.
1/5
TrustpilotPeter Alan
Peter Alan - Bridgend / Maesteg lettings - Woeful experience as a landlord - total lack of communications. Did not bother to take over the tenancies from my previous agent and no communication - chased and chased and then failed to return my calls - now have to g o back to the previous agent. Luke Sales and Lettings manager cannot be trusted and does not return calls - all talk and no substance.
1/5
TrustpilotVery disappointed
Very disappointed, my partners family trying to sell their parents house. Lots of promises and nothing happened, never any feedback or viewings. The family gave the correct termination notice and moved to another agent, Peter Alan then sent my partners sister letters for payment of £94 for an EPC which they agreed was included in the sales package. It is a difficult time dealing with bereavement but to be hounded for money which wasn’t owed was added upset. They then phoned to say if the property was put back with them they would waive the £94 (which wasn’t owed) definitely don’t recommend
5/5
GoogleCurrently selling and under offer. Got a great price, fast sale and great service from the guys at Peter Alan, in particular Lucy Saunders who ran our open house. She arranged loads of viewings, was brilliant at keeping us in the loop and great at negotiating the sale and price. would thoroughly recommend.
1/5
TrustpilotI will never use them again I should…
I will never use them again I should have gone with Peter moon
1/5
TrustpilotHave several properties with them
Have several properties with them , don’t do any routine inspections for over a year on all of the properties . Not sure what the point is in having a letting agent looking after you when you may as well manage them yourself . Very disappointing with the management side of things . Have now dis instructed them
1/5
Trustpilotso disapointed and waisting our time
Unhappy with this agent Today we came all the way from Bristol and were waiting (10.30, 11.50) in front of the property for a viewing of the property for which we had an appointment at 11.30. No one came, and no one picked up the phone. We are unhappy with this letting agent, most of the time no one picks up the phone when we need to make inquiries; several times no reply for the online inquiries as well
5/5
GoogleHad help with Jodie, she was amazing helping me find a place to rent, haven’t dealt with agency’s before so was sceptical using as always went to private, Jodie made the process very smooth and kept me updated at every point, thank you JodiePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleUsed Lottie Hodges several times and each time she has been amazing 5⭐ everytime 👌 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
