Every review we hold for the Ripley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFrustrating experience as a buyer
As a buyer, Seymours were difficult to deal with. They didn't show up for appointments we'd booked, and we got bounced around different points of contact, making it hard to get updates. Then when we did find a house with them, we were harassed for updates on an almost daily basis, despite it being their clients, the sellers, that were holding things up. Their various branches do not communicate with each other, as we were still getting bombarded by other branches with details about other houses after we had found ours - most of which did not meet our requirements in the slightest. It all felt quite unprofessional and frustrating, unfortunately.
Megan · 11 May 2023
Agent replied · 19 June 2024
Hi Megan, thanks for sharing your thoughts with us it's much appreciated. Sorry to hear that the experience didn't meet your expectations but please be assured that we will use it to review what we do and to make changes where we can.
★★★★★ 5/5
TrustpilotHouse Sale in Guildford
We sold our house in Guildford through Seymours. We had a couple of roadbumps along the way however at each stage we were given practical and sound advice by engaged and enthusiastic staff. The sales progression team especially stood out for us, actively managing the legal progression and getting us to a completion date with no problems.
Michael · 15 September 2024
Agent replied · 23 October 2024
Thank you, Michael, for your feedback. We're glad to hear that despite a few bumps along the way, the team was able to provide practical advice and guide you through to a smooth completion. It's great to know the sales progression team made such a positive difference in your experience.
★★★★★ 5/5
TrustpilotExcellent service.
From the first time I contacted the Guildford branch everyone I have spoken to has been friendly and really helpful.The advice given has been good and they always have time to discuss any concerns I may have.They had the house on the market quickly and accompanied all the viewings resulting in an acceptable offer in a very short time.I cannot fault the service that they have provided, and thank and highly recommend them.
Marise · 10 November 2023
Agent replied · 19 June 2024
Hi Marisa, thanks so much for the five stars and the lovely comments. It's been our pleasure to work with you.
★★★★★ 5/5
TrustpilotFiona was so lovely
Fiona was so lovely, very knowledgable about the properties she showed us and went above and beyond to try and find us a home. Highly recommended!
Benji · 5 October 2023
Agent replied · 19 June 2024
Thanks Benji, Its been a pleasure to help.
★★★★★ 1/5
TrustpilotIf I could I would not give any stars…
If I could I would not give any stars for Seymours in Godalming. The communication has been appalling and they do not value their customers. I would never use them again or recommend them. They appear to have a lack of understanding of what’s happening at every step in the chain when selling houses. Compared to other agents we have worked with there has been a lack of customer care and effort in concluding a sell.
Lisa · 10 August 2023
Agent replied · 19 June 2024
Hi Lisa, Your feedback is crucial to us, and we deeply regret that our communication and service did not meet your expectations. Please know that your concerns have been heard and taken seriously.We are committed to addressing these issues and improving our customer experience. We understand the importance of clear communication and valuing our customers throughout the process of selling houses. Your comments highlight areas that require immediate attention, and we are actively working to enhance our understanding of each step in the selling process.While we understand your decision not to use our services again or recommend us, we would like the opportunity to make things right. If you would be open to it, we would welcome the chance to discuss your experience further and learn from it. Our aim is to learn, grow, and ensure that all our customers receive the high level of care and dedication they deserve.Once again, we apologise for any frustration or inconvenience you have encountered. Thank you for taking the time to provide your feedback, and we hope to have the opportunity to regain your trust in the future.
★★★★★ 5/5
TrustpilotExcellent as the process goes on
Excellent as the process goes on. Ben, Brett and other Seymours staff are friendly, quick, and highly efficient. Their capacity to accommodate is exceptional. They pick up the phone in the sales office, and everyone seems to know about the property being sold. Ben found a keen buyer on first viewing, such is the skill of Seymours to match seller and buyer. Sellers in Woking, Surrey
Deepak · 26 March 2024
Agent replied · 19 June 2024
Thanks Deepak. Matching people to the right homes is a skill that seems to be dying out but for us, it's so important. Thanks for the comments and it's been a pleasure to help.
★★★★★ 5/5
TrustpilotSeymours in Knaphill
We have used Seymours in Knaphill a few times now. They are excellent! Very efficient, helpful & friendly - especially Simon & Jeff. We would highly recommend them.
Sue · 8 August 2023
Agent replied · 19 June 2024
It's always great to be recommended Sue and it's been our pleasure helping you on your journey.
★★★★★ 5/5
TrustpilotA pleasure to deal with
Seymours Woking were great to deal with when purchasing our new property. They were always available and special thanks to Clarissa Crowther who went above and beyond to meet our required timelines.
Korey · 3 April 2023
Agent replied · 19 June 2024
Love this - our Woking team are delighted to read such a great review.
★★★★★ 4/5
TrustpilotA 12 year relationship
We worked with Seymours for over 10 years while renting our apartment, during which time they provided contract advice and assiduously collected our rent. When finalising our last tenancy (12 years) there was a slight glitch in the final reconciliation of accounts that was easily resolved because we had kept meticulous records. Susequently, Seymours found a buyer for our apartment, although their rcommended selling price for the property was somewhat above what was finally achieved. Maybe market changes got in the way!
Andrew · 21 March 2023
Agent replied · 19 June 2024
Thanks for leaving such great feedback Andrew
★★★★★ 1/5
TrustpilotSharp practice or incompetence - I wonder which?
If you are a seller please be wary of these agents. We were excellent buyers downsizing, not requiring a mortgage and with no chain beyond the people buying our house who wanted a quick move.We had viewed several houses with Seymours before seeing one online with their W Byfleet office that we liked the look of and in the exact area we wanted. When we contacted them we were told by a senior partner it had been completely withdrawn from the market - so we couldn’t view it - and we then discovered a short while later that it had gone ‘under offer’ to someone else. Frustrating when we weren’t even given the opportunity to view it and the vendor was never told someone else was very interested in their property. In other words Seymours were not acting in the vendors’ interest. I’m afraid this is common practice by agents who may for example, have ‘preferred buyers’ who are also selling with them or friendly developers as ‘favoured’ buyers. If you are a seller please find agents who will act ‘solely’ for you and not in their own interests. This has happened to us several times over the years when buying previously and I’m afraid there are too many agents out there willing to indulge in this type of sharp practice. If an agent behaves improperly and you cannot get redress, please be aware that it is always open to you to complain to Propertymark (who Seymours are a member of) or ultimately to the Ombudsman.
Alice · 17 March 2023
Agent replied · 19 June 2024
Thank you for taking the time to leave a review, and believe we have spoken to you about the circumstances in person. After taking the property on the market to sell, the family informed us that they wouldn't be moving which is why all future viewings would be ceased, this wasn't a tactic or underhand practice as the owners made the decision not to move. The property was eventually sold off market to a buyer who insisted they wanted to pay a price significantly higher than the property was previously advertised for. Again, we're grateful for the feedback and wish you every success with your move.
★★★★★ 5/5
TrustpilotTom and his team at Seymour’s did a…
Tom and his team at Seymour’s did a great job in getting my house sale over the line in a difficult market. I would strongly recommend them.
Paul · 9 August 2023
Agent replied · 19 June 2024
Thanks Paul. A difficult market can be a successful one when you use people with the right experience and knowledge, often associated with a mature, long standing business. Thanks for using us and for taking the time to share your thoughts. Keep well.
★★★★★ 5/5
TrustpilotExcellent, Professional Service
I bought and sold my property in Guildford from Seymour's, with a 20 year gap in between! They gave me a realistic valuation and I subsequently accepted a fair offer. The management and staff were great; I received a weekly update and they acted with urgency on my queries and instructions. The office is in a convenient location in the centre of Guildford. Highly recommended.
Matthew · 22 March 2024
Agent replied · 19 June 2024
It's been a pleasure Matthew, and thanks for the comments. We've been in Guildford for 30 plus years now (although not the same location on the high street) and as we are a unique partner owned and run business, you'll often find the same friendly faces as when you did 20 years ago. Thanks again.
★★★★★ 1/5
TrustpilotWideboys and badly organized…
I found Seymours to be badly organized with endless mistakes, information lost, billing mistakes and staff with a bad attitude etc but worst of all is that I came to feel the people I was dealing with there were completely dishonest and fitted the untrustworthy "Estate Agent" stereotype exactly. Once you have been overcharged, misled, lied to then fobbed off by a wide boy "Director" who lies through his teeth and has a smart-alec answer for everything you come to realize what you are dealing with and that you have made a very serious mistake putting your trust in these people. It is a horrible realization. Wouldn't ever deal with these people again.
Pat · 4 March 2023
Agent replied · 19 June 2024
Dear Pat, thank you for such honest feedback, we would dearly like the opportunity to hear more about the issues you experienced and try to make things right where we can. Please can you email us at marketing@seymours-estates.co.uk
★★★★★ 5/5
TrustpilotI had no idea Estate Agents did so…
I had no idea Estate Agents did so much!We have just completed the sale of our property through Seymours in Knaphill and were very pleased with the excellent service they offered throughout the process.We honestly had no idea how much agents have to do to keep the chain together. They were the communication hub between us and our buyers and the buyers solicitor and everyone we dealt with was efficient and helpful and kept their eye on the exchange and completion dates the whole time.Thank you Seymours. We highly recommend!
Annie · 22 February 2023
Agent replied · 19 June 2024
We're glad to hear that you had an excellent experience selling your property through Seymours in Knaphill. We know that selling a property can be a complex and sometimes daunting process, which is why we work hard to make it as seamless and stress-free as possible for our clients. Our team takes pride in being the communication hub between all parties involved, and we're happy to hear that everyone you dealt with was efficient and helpful. Thank you for recommending us, and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotI am a seller
I am a seller. I have just exchanged on a rather stressful sale. Amy Sandys of the Woking branch has been a real star in ensuring the solicitors were prompt and 'on the ball'. I am confident that this particular deal would not have gone through without Amy's persistence and attention to detail.
Fl · 10 October 2024
Agent replied · 23 December 2024
Thank you for your kind words! We’re thrilled to hear that Amy provided you with excellent support during your sale. Her persistence and attention to detail are indeed invaluable. We appreciate your feedback and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotSuccessful sale
I bought my house through Seymours and chose them when I came to sell it. I like the staff and although it took a while to get an offer I think it was due to unfortunate circumstances, i.e. 3 other people decided to sell their houses after mine went on the market.
KMP · 15 October 2024
Agent replied · 23 December 2024
Thanks for coming back to Seymours for your sale! We appreciate your patience during the process, especially with the market changes. We're glad to have had the chance to work with you again!
★★★★★ 5/5
TrustpilotStress free, yes, really
From a quite confusing beginning the end result of my buying a property is solely due to the help and diligence of the crew at Seymours, from salesman, mortgage broker and now customer care manager they have made what is reputably one of the most stressful things one can do to actually a very stress free experience, and for that I am eternally grateful
Toby · 8 March 2024
Agent replied · 19 June 2024
Stress, confusing - all key words associated with buying, renting and selling a home. It doesn't have to be that way. Thanks for using us Toby, its been a pleasure to work with you and share in your journey.
★★★★★ 5/5
GoogleFantastic service from Joe, Sam and the team with the sale of our mother's house. The whole process was incredibly professionally dealt with from start to finish.
Andrew · 17 June 2023
Agent replied · 16 June 2024
Thank you for your review Andrew, we were delighted to help and i'm pleased you were happy with the service we provided. If we can be of help in the future then let us know! All the best, Joe
★★★★★ 5/5
GoogleVery professional and I would recommend Seymour’s 👍 …
Andrew · 16 July 2024
Agent replied · 16 June 2024
Thank you Andrew, we are pleased that you are happy with the service so far and look forward to getting you into your new home!
★★★★★ 5/5
TrustpilotTom has been great!!!
Tom has been great! Professional and super efficient! It’s been an absolute pleasure! I would recommend Seymours everyday of the week and twice on Sundays!
Liezel · 1 August 2023
Agent replied · 19 June 2024
We thought it was just easier to copy and paste what you said - after all, we couldn't want for more - I would recommend Seymours everyday of the week and twice on Sundays! Wow, thank you so much.
★★★★★ 1/5
TrustpilotMislead me about a property, then mislead me about exiting the tenancy.
An agent with the Guildford branch mislead me about the accessibility of an apartment, telling me that the clearly visible lift in the stairwell should be working by the time I moved in. I found out two weeks into the tenancy that there were never any plans to fix it whatsoever. I contacted them immediately about the mistake and said I wanted to have the contract cancelled, and they ignored me for a full month. After one month and a follow-up email, they said they would allow an early termination but would force me to pay the landlord's fees in relisting the apartment + rent for the month I spent waiting on them. I said this was unacceptable, and they came back several weeks later saying they would sign a surrender agreement on my chosen date, now requiring me to pay 2 months of rent, only to walk that offer back a few days later and try to add a confidentiality clause preventing me from ever mentioning that this had happened. I said I wasn't comfortable doing that (and you have to wonder how many people have been bullied out of speaking publicly about experiences like this one), but gave them a date on which I would be vacating the property regardless of outcome - since I had already planned to move into a new apartment on that date, given their earlier communication.They booked a checkout process, tried to book a viewing, then cancelled their own checkout process and are now claiming I would only be refunded any rent paid up to the date the landlord agrees to sign the surrender agreement, which is likely to be at minimum 3 months of rent for the privilege of being stuck in an inaccessible apartment and waiting for them to respond to my emails.The PR team who monitor feedback on this website respond pretty quickly to poor reviews, but the agents who deal with your issues will not. Consistently terrible organisation, improperly trained staff, and no respect for their tenants. Renting from Seymours was an extremely expensive mistake.
Daniel · 27 November 2024
★★★★★ 5/5
TrustpilotBen sold our house within days and was…
Ben sold our house within days and was exceptional at communicating with us. Also had a great, efficient experience with Brett and Maxine working towards exchange and completion.
Kimberly · 28 July 2025
Agent replied · 31 May 2026
That's great to read Kimberly, it's been our pleasure to work with you and we're always here if you ever need us again. Enjoy the next chapter and all the best.
★★★★★ 5/5
TrustpilotCharity Holden was very helpful and…
Charity Holden was very helpful and professional and gave excellent advice. We received an offer within 2 days of the property going on the market and completion within 3 months
Mr · 13 December 2024
★★★★★ 5/5
TrustpilotThe team at Seymours in Horsell are extremely professional
The team at Seymours in Horsell are very professional and provided excellent service from start to finish when selling a house. It was a probate sale and was not straightforward but the team provided excellent advice throughout and were very good at keeping us updated at every stage of the sales process.
Gordon · 11 September 2024
Agent replied · 23 October 2024
Thank you, Gordon. We're glad to hear that our Horsell team provided the support and advice you needed during the probate sale. It's great to know they kept you well-informed throughout the process. We truly appreciate your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
