Knight Frank Richmond reviews

★★★★★ 5/5

Google

We have recently purchased a Grade II listed property with Knight Frank, with Isobel at the forefront of the sell. It was a very complicated and long process however, Isobel was excellent at communicating with us and keeping on top of things. We also really appreciated that Isobel took the time to visit the property with us several times. Thank you for getting it over the line - we love our new home!

TJ · 24 August 2022

★★★★★ 5/5

Google

Chloe, Ivanka, Lana and team at Knight Frank Richmond were a pleasure to deal with. Most responsive, professional and helpful. They are very knowledgeable about the local area and rental processes. I would absolutely work with them for further rentals and to let my own place. Delightful people!

Robert · 25 May 2024

★★★★★ 5/5

Google

We had a first class experience selling our house with Knight Frank. Jordanna and Isobel were a fantastic team, with great communication, a solid strategic approach and efficient management of the sales process. Our house was on the market for under a week before it sold and we completed in just over a month. We couldn’t be happier with the outcome and would use Knight Frank again without hesitation.PositiveResponsiveness, Quality, Professionalism

Natalie · 24 August 2022

★★★★★ 5/5

Google

Lucy was very helpful with our international relocation. She was polite and in touch with us constantly, even despite the time difference. She made the process easy and we would highly recommend her.

Rama · 27 December 2024

★★★★★ 5/5

Google

I went through Knight Frank's Richmond office in the process of purchasing my flat. From start to finish they were very professional, extremely helpful and always available to discuss any queries I might have. Sophie and subsequently Jordanna went above and beyond to ensure my purchase did not fall through, amid issues with the chain and several unexpected delays. Their services cannot be recommended highly enough. Thank you!PositiveResponsiveness, Quality, Professionalism

Robin · 24 August 2022

★★★★★ 5/5

Google

I would highly recommend the Richmond branch of Knight Frank. I recently had to sell my father's house in Kew. Liam and the team could not have been more supportive and helpful. They made what seemed like a hugely daunting prospect manageable with excellent communication, providing me with peace of mind by regularly checking the property, and support with all the other aspects of a property sale. I would have no hesitation in using their services again.

Sally · 25 May 2024

★★★★★ 5/5

Google

We'd listed the house unsuccessfully with another local agent for 12 weeks before switching to Knight Frank, who then found a lovely (and chain-free!) buyer within 2 weeks. Yes KF are a little more expensive than others, but you get what you pay for and in this case that for us was first class service throughout the process, and a swift sale. I would thoroughly recommend. Massive thanks to Charlotte and the team.PositiveResponsiveness, Quality, Professionalism

Matt · 24 August 2021

★★★★★ 5/5

Google

Knight Frank in Richmond was incredibly helpful and found us a house on the other side of the world when we were re-locating back to the UK. Chloe Andrews in particular was fantastic. She was friendly and communicative and made the whole process seamless! Thank you so much.

Siobhan · 25 February 2024

★★★★★ 4/5

Google

Ivanka was very helpful and responsive even out of hours and supported us to get the house in shape for letting in a tight timeframe. Knight Frank found us a suitable tenant albeit at a lower rent than originally envisaged.

Jo · 24 July 2024

★★★★★ 5/5

Google

In tricky market I met a nice lady Who is working for knigh frank in Richmond and here name is Hannah .im pleased with the deal I had and service.she is very hounes and helpful to get my own suitable flat in Richmond .it is hard to find someone in Agancy and telling you everything throw about the property .she gave me a right information and everything was on timeand organized.now I’m dealing with them to find a good tenant for my flat why not ?thank you Hannah 👌😉

Sh · 25 August 2019

★★★★★ 5/5

Google

We have lived in 4 countries and rented several properties over the years. Natalie Dordoy has been, by far, the most efficient, effective and responsive property manager we’ve encountered. If we email or call her with a question, issue or concern, her response is nearly immediate. I have never had to check whether or not Natalie has called the landlord, repairman, painter, etc. because we trust that she has done what she said she would. We also find it very reassuring that Natalie calls or emails after a job has been completed in the house. Not only is Knight Frank lucky to have such a knowledgeable, dedicated employee, but the owner of the home we rent is very lucky too. Natalie ensures that everything in the house is running smoothly and that both the owner and tenants are well cared for.

Sue · 25 August 2019

★★★★★ 5/5

Google

Charlie was very professional and extremely helpful! Great advice, and top guy

Opollitico · 11 July 2025

★★★★★ 5/5

Google

We had a great experience with Knight Frank assisting us in our home sale. We worked with Liam and Charlie, who were both professional and diligent. We had a short window to exchange and they went above and beyond. They were always available and solution focused helping us to exchange and complete on time. We would highly recommend using Knight Frank for your home sale or buying process.

Whitney · 22 August 2024

★★★★★ 5/5

Google

Hands down the best experience from any agent we've had. Knight Frank really handled our sale with the utmost attention and we couldn't be more pleased. They were so quick to find us buyers and kept us informed each step of the way until completion. Thanks Charlie, Liam and team!

Ay · 4 April 2025

★★★★★ 5/5

Google

It is my pleasure to leave a review on behalf of Lucy Palmer, who helped our Client to find a House, working in the Lettings Department in Richmond. From the outset Lucy was very positive and very helpful. So glad to have met Lucy, she is great. Martin Page

Martin · 16 April 2025

★★★★★ 5/5

Google

It has been great dealing with a group of Professionals in Knight Frank, Richmond office. My main contact person is Peter Norgrove whose friendliness, experience and knowledge of the market in Richmond as well as perseverence and his regular update on the market situation give me the confidence to believe that an equitable deal can and has been achieved. Peter is ably supported by charming Monique Jones, the Office Manager and the very helpful Hannah Bentley, an Associate. Thank you my Friends and I wish you all well in your lovely new office. With best regards from Beng and Sigrid Yap, Singapore.

Puay · 25 August 2016

★★★★★ 5/5

Google

Knight Frank Richmond were introduced to us via a successful sale in our Road in Twickenham. From the first meeting, they were professional, friendly, transparent, and honest. Not something you can say about Estate Agents in general. From the moment we fixed the Guide Price, through to the specially invited viewings (no silly bun fighting or open days ) to the final exchange/ completion, we were delighted with the service, and amazed at the attention to detail and persistence in getting things to the final stages. Would very much recommend and very grateful that there were no tears, or shouting! They even threw in a bottle of Pop at the end! Excellent service all round.

Dave · 26 August 2015

★★★★★ 5/5

Google

The team at Knight Frank did a great job in the sale of our mother's house recently. James was our main contact and from the start we were impressed by his warmth, his understanding of our situation, his experience and also his local and wider knowledge. He gave good advice and explained the reasons for it at every stage and wasn't too pushy. The marketing and sale process was handled very well by all the team. The people we had most contact with were James, Edward, Monique and Hannah. They were professional, helpful and clear in their communications at all times. The sale was completed in a very satisfactory way and we would happily recommend Knight Frank to others.

Anne · 26 August 2015

★★★★★ 5/5

Google

The services were great. Especially, Charlie, one of the mananger in Knight Frank helped us a lot. His efficient communication, brilliant corporation and great administration played significant role to make a good deal and implement the exchange quickly. We do aprreciated his kind support.

Sea · 27 October 2025

★★★★★ 5/5

Google

Jordanna and her team at Knight Frank Richmond helped us enormously during the sale of our family home in Barnes. We felt looked after at all times, they were efficient and responsive and we were so grateful for Jordanna’s calm and considered approach, and sheer hard work, over some important decisions we had to make to secure the sale.

Fiona · 24 August 2022

★★★★★ 5/5

Google

Excellent customer services from beginning to end. We felt we were looked after from the review of potential properties until the contract signature. Chloe Andrews was assigned to us and she behaved with exquisite professionalism at all times making the process as smooth as possible. We will not hesitate to work with Knight Frank again if the situation arises.

Noelia · 24 August 2022

★★★★★ 5/5

Google

I can only recommend the team at Richmond and particularly Jordanna. From the day she came on board, she was terrier-like in her determination to get my flat sold. From her initial advice to me, through to pursuing issues she could not be faulted, constantly chasing and updating me. Superb and professional service throughout .. thank you!!

Jane · 24 August 2022

★★★★★ 5/5

Google

Ivanka promised a lot. But then worked with Lucy to deliver faster than expected. Thanks for your excellent service.

Derek · 27 December 2024

★★★★★ 5/5

Google

Excellent service working with the team at Knight Frank in Richmond, Surrey. In particular working with Chloe was fantastic - always responsive to any questions we had, professional and friendly. Whilst we are not looking to move immediately (just moved in), we would certainly work with the team again and highly recommend Knight Frank Richmond...thank you

Kim · 24 August 2022