Trusted Agent profile
★★★★★
491 reviews across 2 platforms
3 Lichfield Terrace, Sheen Road, Richmond TW9 1AS
Jackson Stops's Richmond office at 3 Lichfield Terrace is rated 4.6 out of 5 across 491 reviews on two platforms, including 2 Google reviews rated 5.0. The 489 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
Excellent, friendly and professional service. Always available when needed and providing appropriate advice where needed Highly recommended !
Hi Arnold, thank you for taking the time to review your experience with Jackson-Stops and we are pleased that you felt you received an excellent, friendly and personal service, and that you would recommend us. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotTop agency!
As a company that uses estate agents frequently for residential sales we can confirm Jackson-Stops stand out. Height of professionalism and they get the job done!
Many thanks for highlighting our professionalism and effectiveness, best wishes from us all at Jackson-Stops.
5/5
TrustpilotWe viewed a house through Jackson-Stops…
We viewed a house through Jackson-Stops and were very happy with the service we received. Always efficient and courteous and they kept us up-to-date at all times.
We really appreciate your feedback, thank you!
5/5
TrustpilotPurchase
Having recently purchased through Jackson Stops, I found the team very friendly & professional and I would not hesitate to recomend for sales or purchase.
Dear Sanj, thank you for your five star review and feedback. We wish you every happiness in your new home. Best wishes, Jo from the Jackson-Stops marketing team.
5/5
TrustpilotExcellent Agency
We were given valuable advice and excellent service throughout the sale and marketing of our cottage
Hi Sophie, it's very good to hear that you felt the advice you received from Jackson-Stops was valuable, and that the service was excellent. Thank you for taking the time to leave a review. Best wishes from us all at Jackson-Stops.
1/5
TrustpilotPoor negotiators
Poor negotiators, more for buyers than sellers as only after the commission which is high. Placed a family barn on the market & they won with high value then drop 7% after a year not selling then another 3% for good measure, whilst issuing buyer demands for un needed repairs etc-still unsold and the owner, my widow stressed. Avoid.
5/5
TrustpilotVery helpful
Very helpful , professional and proactive
Dear Ian, thank you taking the time to leave a review about the service you received. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotA very professional service supporting…
A very professional service supporting both my sale and purchase . Would recommend.
Hi Robert, thanks for taking the time to leave a positive review for us - it really does help others to see that you received a very professional service. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotFantastic
Fantastic. The best estate agents for properties in Dorset. Very professional and efficient service throughout.
Dear Hannah, thank you for such a gracious review of our services. Best wishes from us all at Jackson-Stops.
1/5
TrustpilotAvoid renting through Jackson Stops Teddington
Jackson Stops Teddington branch support rogue landlords making outrageous claims on your deposit. Avoid renting through Jackson Stops. We were left with a bitter taste in the mouth after a flawless 4 year tenancy finished with a nasty financial grab. It went to arbitration, where we discovered this particular landlord did this all the time. Holmesdale Rd.
5/5
TrustpilotPleasure To Deal With.
Had an appraisal visit (rental) from Paul from the Oxted branch today.Very professional, very, very efficient and extremely personable.Brilliant stuff. Thank-you.
Dear Jeff, many thanks for taking the time to review our Oxted branch. We're glad to hear your appraisal went smoothly and will make sure your kind words reach Paul. Best wishes from all at Jackson-Stops.
5/5
TrustpilotFantastic service
My experience with Jackson-Stops has been great. Very efficient and friendly. Both Paula and Jodie been fantastic. Thank you.
Dear Liesel, thank you for your lovely review. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotVery handled sale by Jamie of the…
Very well handled sale by Jamie of the Chelmsford branch. Thank you for making it simple
Dear Rory, thank you for taking the time to leave us a five star review, highlighting Jamie Stephenson's expertise. Best wishes from us all at Jackson-Stops.
4/5
TrustpilotNewmarket team
Polite staff that are willing to help their customers in a timely manner. Very happy with the service.
Dear Niall, thanks for sharing your experience of our Newmarket branch, highlighting their polite and professional manner. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotFrom the beginning of the process to…
From the beginning of the process to the last minute Jackson-Stops company was very helpful and responsive.
Dear Jamal, thank you for leaving us your five star review and feedback. Best wishes from us all at Jackson-Stops.
1/5
TrustpilotUnderhand
Rented with them for just over a year - left the place in better condition that received but still received a large bill for professional cleaning. Incidentally some of the charges they leived throughout the process have now been made outlawed I belive which should tell you something about their integrity!
5/5
TrustpilotVery Professional
Very good communication and considerate regarding Covid precautions. Timely viewings scheduled over a short time frame.
Dear Heather, thanks for highlighting our communication skills and punctuality, best wishes from us all at Jackson-Stops.
5/5
TrustpilotWent to view a Flat with Val
Went to view a Flat with Val, she was on time and ready to greet us upon arrival. Very informative and professional throughout the viewing. She was not at all pushy and stood out from some of the other Estate Agents I have used recently. I would recommend based on my experiences so far.
5/5
TrustpilotBrilliant service
Brilliant service, thanks very much @nathan. We love our new home.
Glad to hear it Luca, thanks for your review!
5/5
TrustpilotWe sold our house through Jackson Stops…
We sold our house through Jackson Stops whilst simultaneously buying a new place they were the agent for. We found them to be organised, friendly and professional. Sound, calm advice from Richard. We got the result we wanted in both transactions and would unhesitatingly recommend them to anyone.
5/5
TrustpilotStaff was very friendly and helpful…
Staff was very friendly and helpful throughout the whole process!
Thanks Sean, we're glad to have helped!
5/5
TrustpilotExcellent
Excellent, on the ball. Can’t fault Nathan’s attention to detail.
Thanks Andrea, we'll make sure your review reaches Nathan. Best wishes from us all, in particular our Burford branch.
2/5
TrustpilotA bitter ending...
A bitter ending to what started out as a good experience. At the end of the lease agreement, JacksonStops only acted in favour of the LandLord, could not get their figures correct and left me having to recover monies directly with the landlord.
4/5
TrustpilotReview Fenn House
Jackson-Stops were efficient and effective in positioning our property appropriately in the market, accurate in identifying the provisional sale price, coping with the unusual aspects of our sale and remained very professional throughout. All queries were answered promptly and support was gratefully received
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Richmond office has 491 reviews across two platforms: 2 on Google, 489 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jackson Stops is rated 4.6 out of 5 across all 491 reviews, and 5.0 out of 5 on Google from 2 reviews, checked 9 October 2026.
Jackson Stops, 3 Lichfield Terrace, Sheen Road, Richmond TW9 1AS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
