Trusted Agent profile · Richmond
★★★★★
491 reviews across 2 platforms
3 Lichfield Terrace, Sheen Road, Richmond, TW9 1AS
Jackson Stops's office in Richmond, at 3 Lichfield Terrace, is rated 4.6 out of 5 across 491 reviews on two platforms, including 2 Google reviews rated 5.0.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful when getting settled in to…
Very helpful when getting settled in to the property and quick to answer any questions! Thanks to the team
Dear Ruby, we are pleased to hear our team helped you to settle in your new home and thank you for your five star review of Jackson-Stops.
5/5
TrustpilotJackson-Stops Newmarket
Jackson-Stops Newmarket was our seller's agent. They, specifically Lottie, have been truly brilliant and could not have been more helpful and supportive. Communication has been excellent throughout, and Lottie has been proactive and facilitated our purchase quickly and efficiently without fuss. We are impressed and grateful.
Thank you for taking the time to leave this reveiw, complimenting Lottie's hard work and professionalism. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotHighly Recommend
We purchased a property via Jackson Stops Newmarket. The team were very friendly, professional and motivated to keep the chain together, especially when it got rocky. Their experience and reach to others within the industry e.g. mortgage brokers, was very helpful and positively contributed to the outcome. Special mention for Sam, she is an absolute STAR, your employer should be very glad to have you!
Dear Phil. a wonderful review - thank you. We are pleased that you found our Newmarket team to be friendly, professional and motivated, and that you would recommend their services. We will be sure to pass on your special mention to Sam. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExcellent Service & Communication
The Jackson Stops team have been brilliant thus far, whether that is physical viewings or over the phone comms. They are polite, courteous and enthusiastic, and are very helpful - no matter the question. Oscar at the Weybridge branch has been particularly excellent. He has advised on offers and suitability, and gone above and beyond trying to help us find the perfect place.Couldn't recommend more.
Dear Amber, we are so pleased that you would recommend the services of Jackson-Stops and that the Weybridge team. especially William, have been brilliant. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotJACKSON STOPS BARNSTAPLE
We have been dealing with a huge number of agents whilst looking for a new home and to be honest, the majority of them were not particularly helpful or appear to care that much at all. So when it came to working with James and Ria, it was an enormous relief. I could not recommend Jackson Stops in Barnstaple more highly. I must have made about 50 phone calls and sent over 100 e mails over a 6 month period - and every single time, nothing was a problem, every issue was resolved quickly, efficiently and with a lot of care and attention. A fantastic service in every way for which will will be ever grateful.
Dear Maria, what a fantastic review of our Barnstaple branch and team and we are delighted that you have taken the time to write. We're pleased that you found the service efficient and delivered with care and attention. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotCouldn't recommend them more
Been using the lettings department for years for our rented houses and have found Jackson-Stops Bury st Edmunds to be outstanding.
Dear Mrs Bevan, it is wonderful to receive such a glowing recommendation, and we will pass on your thanks to our Bury St Edmunds team. Thank you and best wishes from everyone at Jackson-Stops.
5/5
TrustpilotGreat advice and service from the whole team
Since moving to Newmarket more than 15 years ago, we have only used Jackson Stops and Staff in. Newmarket. The most recent time was last September, when we decided to sell a property we had been renting. The whole team gave us great advice and service from setting the pricing strategy, managing the viewings and the end of tenancy for our tenants. We achieved a sales price that was £30,000 above the guide price. Thank you team Jackson Stops.
Dear Martin, thank you for leaving a review about the great advice and service you received from our Newmarket team. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExtremely impressed
I have had the pleasure of working with Kathryn Anderson while we are looking to buy a house.She is extremely professional, honest and is in regular contact to keep us up-to-date.We hope we can continue to do business with her.Thank you Kathryn at Jackson-Stops!
Dear Melanie, thank you for highlighting Kathryn's integrity and communication skills. We will make sure your feedback reaches her. Best wishes from us all.
5/5
TrustpilotFantastic Service!
We recently purchased our home through the Newmarket branch. Lottie was extremely helpful and communicative throughout the process. We would highly recommend!
Dear Rachel, it's heartening to hear that you would recommend our services, and particularly those of Lottie in the Newmarket branch. Thank you, and best wishes from everyone at Jackson-Stops.
5/5
TrustpilotA great team - informed and efficient
The team (Kelly, Emma and Sam) were excellent to deal with throughout the purchase process. They were always responsive and good communicators - positive and able to provide clear answers to our questions. The house guides (Camilla and John) were also engaging and informed. I would have no hesitation recommending the team.
Dear Richard, a wonderful five-star review - thank you. We are delighted to hear about your responsive experience with us, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotThis sale of our home in Carlyon Bay…
This sale of our home in Carlyon Bay was my second experience dealing through Jackson -Stops. I was extremely satisfied by another truly professional experience and Ben Stanton and his team were active , self starting and highly communicative when it mattered.
Dear Sir John, thank you for reviewing our Truro team, we're delighted to hear you've had nothing but positive experiences of our team. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotI have had a difficult experience with…
I have had a difficult experience with Jackson-Stops not understanding how to deal with the sharing of the ownership of my flat with my daughter. However, Property Manager Jess Lynagh who liaised between myself and her management was exemplary, she listened, understood the issue and was always prompt in her replies and persistent in resolving the problem.
Dear Patsy, we are so pleased that issues were ironed out, and that Jess was able to support you and resolve problems. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotJackson Stops sold our house for us…
Jackson Stops sold our house for us recently. Jon and Yvonne in the Norwich office were very professional and helped us through 3 aborted sales. (No fault on their side, the market just cooled off) They stuck to their task and we achieved our sale the following month which has allowed us to build our forever home in North Norfolk. Thank you Jackson Stops and the folks in the Norwich office.
Dear Malcom, we are grateful for your review and to read that the service you received from Jon and Yvonne at our Norwich branch was professional and worthy of a 5 star review. With best wishes from us all at Jackson-Stops.
1/5
TrustpilotAbsolutely appalling sales experience
Absolutely appalling sales experience. From being told that the buyers were cash buyers to then being told they didn't have the deposit. No fact checking had been carried out and we were led along for months without regular updates and the agent side stepping and avoiding calls only to find out the sale had fallen through and Jackson-Stops were aware but hadn't even bothered to update us! Absolutely no follow through.
Dear Bridget, we are sorry to read about your experience and would like to investigate further if you can let us know which branch you were involved with. Please do email info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops
5/5
TrustpilotExcellent valuation service and after…
Excellent valuation service and after care, Anthony was polite and courteous
Dear Mr bashar-al-sheklly, what a joy to hear that your experience was good, with excellent valuation and after care. Thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExcellent
As always Ed Lottie and all the newmarket branch were superb in selling our property on duchess drive. In testing times they got it over the line always in touch in their professional manner to assure us in regards to the chain. Sold many properties in newmarket area with jackson stops and will do so in the future by far the best agents for this area
Dear Neil, what a lovely review - thank you. The team at our Newmarket branch will be delighted to hear that the service they provided for you was superb and that you will use our services in the future. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotReally helpful and friendly
Really helpful and friendly. Michelle was great with giving me as much information I needed about freehold leasehold to make the purches. Overall, very satisfied and I will come to Jackson-Stops when I rent the property or look at buying another one.
Dear Guy, many thanks for sharing your experience, it would be a pleasure to assist you again in the future. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotJackson Stops (Woburn) - Excellent Service
I would like to commend the professionalism and customer experience my family and I experienced when both selling and buying property through Jackson Stops via their Woburn Branch.
Dear Daniel, thank you for your five-star review of Jackson-Stops Woburn, and we are delighted to hear that your experience of buying and selling with us was so positive, and that you would recommend us.
5/5
TrustpilotI would highly recommend Jackson-Stops
I would highly recommend Jackson-Stops as an Estate Agent in the Reigate and surrounding areas.From the first initial meeting at our property to the final phone call following completion, Jackson-Stops were very professional and efficient. Everyone involved knew exactly where we were during the sales process, this reduced the stress of selling and purchasing a house. The success to buying a property involves all stakeholders working together to achieve the right outcome. Jackson Stops, and in particular our agent Chris, made sure that this took place. They had no problem making follow up calls on our behalf or liaising with Solicitors and other agents within the chain. I have to say, Jackson-Stops definitely went the extra mile for us! From Ryan
Hi Ryan, thank you for taking the time to leave a five star review about the service you received from Jackson-Stops Reigate. It is good to know that you felt they went the extra mile for you. With best wishes from all of us at Jackson-Stops.
1/5
TrustpilotAvoid like the plague !
We've just had an extremely unsatisfactory experience with this supposedly high end company. We invited the Northampton office to visit us with a view to marketing a high value rural property. After a very successful and pleasant visit we waited for our Marketing Appraisal , and we waited. The other 2 companies we invited to visit both responded with reports inside of a week. Now, precisely a month later we are still waiting on a report from JacksonStops! To add insult to injury, both my brother and I rang the gentlemen concerned and were assured our report was in progress. On my final call I was assured it would be me the next day by noon! I was assured he still wanted my custom and he was full of apologies for the delay. Yet still, we have no appraisal! This is not the way a professional company should treat a prospective client. Avoid the Northampton office, if not the whole company.
Dear Giles, we are so sorry to hear about your experience and we have asked Ian at the Northampton branch to reply to you personally.
5/5
TrustpilotOutstanding
An absolutely outstanding, professional and friendly service from Toby at Jackson Stops in Lindfield, we can't sing his praises enough. He made the process run smoothly from start to finish, the viewings were done well with great enthusiasm and he ensured we had a strong buyer. He provides great advice and guidance and really takes his time to make sure things are done properly, to a high standard. He has a calm manner, good attention to detail and takes everything in his stride.
Hi David, thank you for your review, and we are very happy to hear that the service you received was outstanding, professional and friendly. With best wishes from us all at Jackson-Stops.
5/5
TrustpilotGreat
Loren Pogue has been fantastic in helping with an issue I've recently had in my property. 10/10 would recommend.
Thank you for taking the time to leave a review for Loren, and it's good to hear that the issue you had was resolved, and that you would recommend us. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotJackson-Stops in Bury St Edmunds
Jackson-Stops in Bury St Edmunds, and especially the wonderful Ro, provided an excellent all-round service. Friendly and supportive, they kept us well informed and we felt they were really there for us throughout the process. We got great advice and recommendations and we would recommend them without hesitation.
Dear Kerry, we are so pleased that you would recommend our services, and thank you for your five-star review. You felt out team was friendly and supportive, and that is a wonderful thing to hear. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotGeorge Hill, Jackson-Stops Truro
From our first meeting with him at a different property, George Hill built immediate rapport with us which led to our accepting his recommendation on a property we wouldn’t of initially considered; which we ultimately bought! Thereafter George has consistently gone way above what I would expect from an estate agent to truly orchestrate the whole sale. George has worked with me on a weekly basis to chase solicitors and buyers up and down the whole chain to bring our purchase to close. His advice has been proactive and comprehensive and made a palpable difference to the whole chain. In our eyes he is worth at least another percent on your fee. We hope to keep in-touch with George and will recommend George and your company to all our friends. Outstanding!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Richmond office has 491 reviews across two platforms: 2 on Google, 489 on Trustpilot (across the whole business).
Jackson Stops Richmond is rated 4.6 out of 5 across all 491 reviews, and 5.0 out of 5 on Google from 2 reviews.
Jackson Stops Richmond, 3 Lichfield Terrace, Sheen Road, Richmond, TW9 1AS.
