Every review we hold for the Richmond office, from every platform, shown as written. First names only.
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5/5
GoogleReally great agency who supported me through the COVID-19 situation as a tenant and ensured everything went smoothly and supported the additional concerns and controls needed. Margi was super efficient, compassionate and calm all needed during a pandemic. Big thanks to everyone at the agency - if needed we would definitely use you again.
Trotters Β· 7 June 2021
Agent replied Β· 7 June 2023
Thank you so much for taking the time to leave such a nice review! We are happy to have helped!
All the best.
The Irvings Team
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5/5
GoogleThankyou to all the staff, excellent service, staff couldnβt be more helpful, communication throughout was excellent. Very pleased. Special shout out to Rebecca thanks
Steve Β· 15 April 2024
Agent replied Β· 29 October 2023
Thank you for the wonderful review Steve & for bearing with us :)
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5/5
GoogleMargi and Kate were absolutely fabulous when helping my parents with their recent house sale/purchase- couldnβt fault them ! Thank you!
Janice Β· 15 April 2024
Agent replied Β· 2 January 2024
Thank you for the lovely review Jan, our pleasure :)
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5/5
GoogleWe purchased our property through Irvings and the level of support was excellent along the whole process. I dealt with Karen and any problem was quickly and efficiently sorted. We look forward to many happy times in our new home. Thankyou
Nigel Β· 7 June 2022
Agent replied Β· 7 June 2023
Thank you for the fabulous review Nigel, we hope you are very happy in your new home!
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5/5
GoogleAmazing service from all at Irvings which made moving home a lot less stressful than the usual.
Professional, personable & the communication was excellent & responsive at all times. A particular thank you to Karen & Margi who kept me sane during the whole process. π β¦
Christine Β· 7 June 2021
Agent replied Β· 7 June 2023
Thank you for the review Christine, we hope that you are very happy in your new home :)
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5/5
GoogleIt is our first time to come across Irvings and we are so grateful with the help and guidance they gave us.Excellent customer service from the whole team,from viewing until we walk into our new home.
Eliki Β· 15 June 2025
Agent replied Β· 15 April 2026
Thank you for the lovely feedback, we hope you are very happy in your new home :)
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5/5
GoogleI recently had to sell my late parents property in Richmond. I was recommended Irvings, and they provided an excellent service. The property was realistically valued to reflect the current situation in the housing market, and obtain the best price. Irvings were very efficient in getting the property onto the market, and their marketing must have been 1st class, as the property sold within the first week. As the property was unoccupied, Irvings arranged all the viewings, and provided a representative to accompany potential buyers. Throughout the selling procedure I was kept fully updated with viewings, buyer feedback and offers. After the sale had been agreed, the buyer wanted repeated viewings, in order to ascertain improvements/modifications they wished to undertake in the property. Irvings facilitated all these viewings. Not only a 1st class service to me as the seller, but also an excellent service to the buyer. Irvings also recommended a local solicitor to conduct the sale, from whom I also received excellent service. Irvings are a family business, they provide a very professional, helpful and friendly service. They clearly understand the housing market and will guide customers through the whole process. Highly recommended.
John Β· 9 December 2022
Agent replied Β· 7 June 2023
Thank you for your fantastic review John, we are really pleased that we provided you with an excellent service.
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5/5
GoogleMy husband and I have used Irvings' services for nearly twenty years. They have looked after us extremely well and we have had a great experience with them. We will only use and recommend Irvings.
Mel Β· 8 April 2025
Agent replied Β· 15 April 2026
Thank you for the lovely feedback Mel, yourself and Bill have been a pleasure to work with :)
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5/5
Googleπππππ
I have just sold my home through Irvings. At times it wasn't an easy process, but Irvings made it easier.
From start to completion they were professional, kept me informed and when there were problems they were straight on to it.
As a team they are great but I would like to single out Rebecca who I dealt with throughout the process.
She is a credit to Irvings.
I HIGHLY RECOMMEND Irvings they're by far the best estate agents in the Catterick and Richmond area.
Lyd Β· 11 August 2022
Agent replied Β· 7 June 2023
Thank you for the lovely review Lydia! We got there in the end! We hope that you are very happy in your new home :)
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5/5
GoogleA massive shout out to the team at Irvingβs for their hardworking and professionalism in coordinating my recent move. I couldnβt be happier and I would totally recommend them. Thank you Irvings ππ»ππ»ππ»π‘π‘π‘π‘ β¦
Chris Β· 15 April 2025
Agent replied Β· 15 April 2026
Thank you for the review Chris, we are so pleased that you are happy in your lovely new home :)
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5/5
GoogleWhat a great team at Michael Irvings - Amy & Rebecca in particular have been very personally supportive of me when dealing with the challenges presented to me in selling my parent property. They have also been very quick and responsive to finding new purchasers when the first two pulled out. They also kept me informed on all issues about the property, especially helpful as I was selling from a distance away. This is the second time I have used this team and they are just fab. All the best. Sue B.
Sue Β· 12 July 2022
Agent replied Β· 7 June 2023
Thank you for the lovely review Sue, we are so pleased that we got a good result in the end, despite the set backs! Take Care x
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5/5
GoogleWe canβt thank the team at Irvingβs enough for making the process of selling our house so easy. All of the team were extremely helpful, friendly and approachable. We had the pleasure of Karen being on our sale and she was just fantastic, quick to respond to any queries and just generally very helpful. Thank you team!
Jessica Β· 15 April 2024
Agent replied Β· 28 November 2023
Thank you for the lovely review Jess, we hope that you are all happy in your new home :)
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5/5
GoogleWe are so pleased that we chose Irvings to handle our house sale. If there was a 'Best Estate Agents in the World' award, they would be clear winners! The service from start to finish has been professional, friendly and helpful at all times. It has been such a pleasure to deal with every member of the business, they all gave us huge confidence in their handling of every stage of the process. We have no hesitation in giving the highest recommendation to use Irvings.
Dave Β· 7 June 2022
Agent replied Β· 7 June 2023
Thank you for the lovely review Dave & Joy, it was a pleasure to work on your behalf!
Take Care,
The Irvings Team :)
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5/5
GoogleThe person I am buying my house from is using Irvings in relation to the sale, and they have been excellent, from making sure they have the information needed to helping me chase up conveyancing solicitors. Super friendly.. Margo especially lovely agent to deal with. If I was ever to use anyone in the area it would definitely be a call to Irvings, an all round pleasant experience, definitely took some of the stress out of the whole process
Bronwyn Β· 7 June 2022
Agent replied Β· 7 June 2023
Thank you for the lovely! :)
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5/5
GoogleFrom the moment we met Margy we knew Irvingβs were right for us. She was professional, friendly and very knowledgeable. The whole team were so helpful and went above and beyond to sell my fathers house. I highly recommend them, they are a fantastic team, everything was dealt with quickly and professionally. They even had to sell the property three times due to collapses in the chain before it eventually completed in September this year.
Paul Β· 9 November 2022
Agent replied Β· 7 June 2023
Thank you for your brilliant review Paul, it wasn't plain sailing but we are delighted to have got there in the end :)
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5/5
GoogleWe just bought a house in Richmond, from 3,000 miles away in the middle of a pandemic! Karen and Margi couldn't have made it easier for us - they were so professional and responsive. They gave us recommendations for solicitors, surveyors, etc, all of which worked out great. And, since we can't travel right now, they are kindly looking after the house for us until we can get to the UK. It couldn't have gone more smoothly - can't thank them enough!PositiveResponsiveness, Professionalism
Paul Β· 27 August 2021
Agent replied Β· 7 June 2023
Dear Paul & Leanne
Thank you for taking the time to write such a lovely review, you have been a pleasure to work with and we cannot wait to see you in Richmond!
See you soon.
The Irvings Team
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5/5
GoogleIrvings are the best Estate Agents I have bought loads of property
in my lifetime, and the staff kept me informed every step of the way
Peter Β· 15 April 2025
Agent replied Β· 15 April 2026
Thank you Peter, this is really kind and lovely feedback :)
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5/5
GoogleAmy and her team were very helpful, helping us when they were able to. Nothing was too much trouble.PositiveResponsiveness, Quality, Professionalism, Value
Susan Β· 27 August 2022
Agent replied Β· 7 June 2023
Thank you for the lovely review Susan! :)
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5/5
GoogleThroughout the selling process of my mother's house which came about by her move into residential care. We were treated very professionally and efficiently with a very friendly approach. They kept us very well informed at every stage. Amy did a great job of communicating between the buyers and ourselves. It is great to deal with a local family firm. They come with our highest recommendations.
Jude Β· 9 January 2023
Agent replied Β· 8 January 2025
Thank you for the lovely review Judith, we are so pleased that you have been happy with our service :)
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5/5
GoogleFrom start to finish myself and my sister have nothing but praise for the help we were given and the courteous, sensitive way we were dealt with. Communication was just right, they handled all the viewings, pretty much they took full control of the tasks we felt unable to deal with but remained mindful of our goal. I'd use Irving again in a heartbeat. Thank you very much for everything.
Beeejay Β· 7 June 2022
Agent replied Β· 7 June 2023
Thank you for the lovely review! It means so much to us to hear that you have been pleased with our service :)
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5/5
GoogleI was advised, whilst selling my brother's house, to use Irvins. As I live a significant distance from Richmond, I had to go on trust. From the initial meeting I knew I had made the right choice. No hassle was too much for them, email enquiries were dealt with very quickly and I found the staff to be only too willing to help. When there was a query about potential "damage" to my property they even went back through their records and traced photos from an adjacent property to reassure me that there was no damage and that it had been a feature for some time.
I received regular updates on who, when and any feedback from visits and this reassured me that things were on track. It is a shame that they don't have a branch in our area where I live. I have contacts in a local estate agent and whilst asking advice I was reassured that he said "they know what they are doing, you have a very good agency there".
If I could award 6 stars I would. Be assured they are good. If they were not I would say so straight away!
John Β· 7 June 2020
Agent replied Β· 7 June 2023
Dear John,
Thank you so much for taking the time to write such a lovely review, your feedback means so much to us as a team, and we are really pleased that we could help.
Kind Regards,
The Irvings Team
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5/5
GoogleI have rented from Irvings for just over six months and I have never had a problem. They always answer all my questions in a timely fashion and assist where they can. I also like the fact they went above and beyond to get me into my flat as I always experience difficulties going through referencing. I would highly recommend them to anyone looking to rent in the local area. Thank you for all your efforts and also for helping my mum.
Jamie Β· 7 June 2020
Agent replied Β· 7 June 2023
Thank you for the lovely review Jamie, you have been a pleasure to work with. All the best in Newcastle!
The Irvings Team
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5/5
GoogleWe recently sold our house with Irvings in Catterick Garrison and accepted an offer after it had been on the market just over 2 weeks. Nothing was too much trouble, the staff are all so kind and helpful. They got back to my enquiries promptly and I am so glad that we chose to sell our home with Irvings.
We bought our new home through the Richmond branch and again staff were so kind and helpful.
We would recommend Irvings to anyone that is buying/selling/renting and will definitely use them if we ever decide to move again! Thank you so much!!
The Β· 7 June 2020
Agent replied Β· 7 June 2023
Dear Chelsea & Family
Thank you for your lovely review, we really appreciate it!
Kind Regards,
The Irvings Team
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5/5
GoogleHaving used different agents over 15 years home and abroad, when searching in Richmond, Irvings came highly recommended both professionally and personally. The multiple positive recommendations received were entirely accurate, they are the best yet.
Margi and her supporting ladies have been exceptionally friendly, timely and effective through each tenancy turnover. To assist their tenants and landlords they have gone beyond what was expected, bringing their personal touch to achieve a successful outcome for all concerned. We are extremely grateful, thank you.
Alex Β· 7 June 2020
Agent replied Β· 7 June 2023
Dear Alex,
Thank you for the lovely review, it is a pleasure working with you and Mary.
Kind Regards,
The Irvings Team
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