5/5
GoogleVery good services, ***** recomanded!
Agent replied · 22 October 2024
Thanks for the great review. Best wishes for the future from the Urban Moves team.
Trusted Agent profile
Urban Moves reviews
★★★★★
189 reviews across 2 platforms
3 The Square, Richmond, Surrey, TW9 1DY, Richmond upon Thames TW9 1DY
Urban Moves's Richmond upon Thames office at 3 The Square is rated 4.0 out of 5 across 189 reviews on two platforms, including 148 Google reviews rated 4.2. Checked 9 October 2026.
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Google5/5
GoogleA really prompt efficient service, thank you...
5/5
TrustpilotVery efficient and prompt communication…
Very efficient and prompt communication for a smooth and easy transaction. Thank you !
5/5
TrustpilotGreat so far
Urban moves have been fantastic so far. Steve has always responded to us quickly and we’ve had no issues. Looking forward to continuing our first house purchase.
5/5
GoogleThe best service for shared ownership, they are fast and open any information requested is given. I recommend them to any first time buyer looking to purchase property through shared ownership. +
5/5
GoogleGreat service and highly recommend Urban moves towards your first step on property lather. Also want to use this opportunity to thank my agent Mr Steve Purfley for his professionalism.
1/5
GoogleVery misleading on Google actually because if you search the company you see 5*s but when actually viewing the comments they fluctuate quite a lot!
5/5
GoogleSteve (Urban Moves) are really helpful, the information they provide were straight forward. The exchange of communication were seamless. Very happy with the service Urban Moves has to offer. Thank you
5/5
TrustpilotLovely experience with the Urban Moves…
Lovely experience with the Urban Moves team. Thank you.
1/5
GooglePoor organisations skills. Seems to be a computer doing all of the bookings, paperwork. Never speak to a human
1/5
TrustpilotInefficient processes
Inefficient processes - wasted my time.
5/5
GoogleEfficient and helpful, made the whole process of trying to find a home to buy as relaxed and straightfroward as possible, for which I will be forever grateful
5/5
TrustpilotExcellent service
Really efficient, prompt responses to all my emails...
5/5
GoogleBrillant experience buying my flat through urban moves quick to respond to questions and very helpful.
5/5
TrustpilotReally helpful explanations and quick…
Really helpful explanations and quick communication.
5/5
GoogleIt has been a great experience dealing with urban moves in our first property.
5/5
GoogleThank you so much to Urban Moves and Steve in particular for being professional, straight forward and friendly. Great customer service, well done!
5/5
GoogleFantastic team, professional and knowledgeable. Cannot recommend highly enough! Thank you :-)
1/5
TrustpilotThey are not taking calls "at these…
They are not taking calls "at these times" , a year into covid ?!!
1/5
TrustpilotUnbelievably poor service...this…
Unbelievably poor service...this company makes you feel like you are selling vegetables not a house...
5/5
GoogleExcellent service. Friendly and very helpful staff. Always replied quickly and were able to help us in the process!
5/5
GoogleSuper serious, careful moving and without any unpleasant surprises, very friendly movers.
5/5
GoogleVery efficient, professional and polite. I will definitely recommend them to my family and friends.
1/5
TrustpilotAwful customer service and rude staff
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Urban Moves
How many reviews does Urban Moves have?
Urban Moves's Richmond upon Thames office has 189 reviews across two platforms: 148 on Google, 41 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Urban Moves's rating?
Urban Moves is rated 4.0 out of 5 across all 189 reviews, and 4.2 out of 5 on Google from 148 reviews, checked 9 October 2026.
Where is Urban Moves's Richmond upon Thames office?
Urban Moves, 3 The Square, Richmond, Surrey, TW9 1DY, Richmond upon Thames TW9 1DY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.