Stirling Ackroyd Twickenham reviews in Richmond upon Thames

★★★★★ 5/5

Google

I have recently just completed my relationship with Stirling Ackroyd and the lettings team. A sale has forced the ending of the relationship. I can say with all honesty that the lettings team during my many years with them has been nothing short of exceptional. Too many members to mention, but David, Honor, Melanie , Stephanie, have always acted with my best interests at heart. I fully recommend them should you be considering partnering with a letting agent Top Class S.A.

Stewart · 27 March 2024

★★★★★ 5/5

Trustpilot

Ellis was very clear and friendly over…

Ellis was very clear and friendly over the phone - made the sign up nice and easy and quick

Charlotte · 7 November 2024

★★★★★ 5/5

Trustpilot

Persistance and professionalism

I have received about four phone calls from Joel Gooden over the last month or so. Each phone call led me closer to making the decision to appoint Stirling Ackroyd to sell my property. I was inundated with similar calls from similar agencies but he seemed very knowledgeable about the housing market and more importantly, for me, he listened. We have now signed the contracts to begin the sale and we are very hopeful. If he hadn't made the first phone call to me and persisted (politely) we would probably be signing with someone else. Thank you Joel for your advise, persistence and professionalism.

Chas · 1 February 2023

★★★★★ 1/5

Trustpilot

One of the worst agency experience…

One of the worst agency experience ever! do not trust or get involved with these guys in the Staines office, they play with your time and don’t treat you with respect, ignore your calls, and never call back, that when you have placed an offer.We were told we don’t have an answer as the owner is not replying, we through something is fishy, my wife called back from another number after two days and she was told that we have just accepted the holding deposit on this apartment. Shame on such agents! Fully story below:We viewed a couple of apartments with Sterling on Tuesday evening at 6 PM. Next morning we emailed them our offer at 9:00 AM. Kept following up with them for half a day to get an answer we have not seen the offer as we have been very busy. After they saw the offer, they said they will talk to the owners and come back to us. They knew that we wanted to close this quickly and were evaluating this vs. another property which was our second preference.Whole of that day and even the next day, the associates kept ignoring our calls. I got a message back saying he would call me back soon, but that soon never happened as well.We were just trying to revise our offer but they never wanted to talk. We were told the owner is overseas and is not replying. The next day when we were told that the owner is not replying, we felt something is fishy and my wife decided to call them to ask about this property, she was told they have accepted the holding deposit on this flat.Clearly we were treated super badly. we would never recommend this office to anyone else. You have 2-3 other agencies just down the road, you are better off going there. At-least we can assure you would be treated with respect and you wont feel ignored.

Raunak · 8 March 2024

★★★★★ 1/5

Trustpilot

DO NOT USE AVOID

DO NOT USE Staff are very rude their rates are ridiculously high! They dident submit my invoices to my deposit so now I’m £1000 out of pocket I have been waiting 2 weeks for them to give me an update and NOTHING! It’s ME chasing them. The management change without telling you!! AVOID AT ALL COST !!!!!!!!05/03/24 - I logged a complaint last week and they said they will respond within 28 working days but I’m still out of pocket!! I always have to reach out to them no one has bothered !! DO NOT USE THEY ARE USELESS

Lyndsey · 5 March 2024

★★★★★ 5/5

Google

Great experience from the team.

Shamsa · 11 July 2026

★★★★★ 5/5

Google

“I’ve had a very good experience with emily Ofield and she helped me a lot in finding a home

Arshpreet · 26 March 2026

★★★★★ 5/5

Trustpilot

I have always received an excellent…

I have always received an excellent service while working with Stirling Ackroyd. I have had tenants on and off for years even before the rebranding. Rino has been my main point of contact for a over a year and has been so professional, polite and more importantly is always quick to respond to requests whether for market rental reviews or just information. I would absolutely recommend Stirling Ackroyd to my friends because of quality service received.

Super · 21 April 2023

★★★★★ 5/5

Trustpilot

Absolutely brilliant!

We dealt with the Egham office where Mark. Ben and the team were brilliant. Quite frankly there was no comparison when selecting the estate agent we wanted to use compared to others in the area. Mark & Ben were very professional and were always on hand to answer questions giving us so much support through the whole procedure. From the valuation, viewings, paperwork through to completion it was a pleasure to deal with them. Five stars plus plus from me!

Rebecca · 5 December 2022

★★★★★ 5/5

Trustpilot

I recently needed help regarding a…

I recently needed help regarding a valuation on my house and also needed help to find a smaller property in my area, Sandra Holmes was brilliant at arranging this for me, with her colleague both her and Rob Dawson made sure that they held my hand all the way.Thanks so much for your personal and unique understanding of my needs. Brilliant service, keep the good work up.

8 · 13 December 2023

★★★★★ 5/5

Google

I have recently started a tenancy with the help of the Twickenham office, where David was particularly patient and helpful in sorting everything out for me. I started liasing with the property manager, Emma, who seems to be supportive and quick in her replies. Overall, a very positive experience.

Luca · 24 October 2022

★★★★★ 1/5

Trustpilot

Terrible experience, avoid is possible…

Terrible experience with Stirling Ackroyd, particularly due to the poor management by our assigned agent, Dottie Wilson. Communication was consistently lacking, we had to chase her with multiple emails just to get basic responses, and even then, the replies were often vague or unhelpful. Throughout our tenancy, she offered little to no support, and never provided real solutions to the issues we raised. It always felt like she was acting entirely in the landlord’s interest, with no consideration for us as tenants. A very frustrating and disappointing experience, I strongly recommend avoiding this agency if possible.

Yerai · 18 June 2025

★★★★★ 4/5

Trustpilot

Great attention

throughout the past year, I was renovating a property in Twickenham. It took much longer than anticipated, so I asked Ashley Kopti to keep in touch with me. The project took much longer than expected, but Ashley kept me focused by calling me on a regular basis for an update for which I was grateful.In the end, because of the downturn in the financial markets - thank you Liz Truss - I was unable to sell my flat.But I appreciated her attention. I will use them in the future.

Sharon · 22 November 2022

★★★★★ 5/5

Trustpilot

Thank you Ellis for your speedy and…

Thank you Ellis for your speedy and efficient service getting my valuation organised with your colleague Paul.

Debbie · 1 November 2024

★★★★★ 5/5

Trustpilot

ELLIS CRAIG

Ellis was very helpful and explained everything about the sales process. Made things simple and easy to understand.

Sean · 15 October 2024

★★★★★ 5/5

Trustpilot

Stirling Ackroyd, Tania Pereira & Olivia Papps

Had 0 problems with Stirling Ackroyd from the beginning to the end of our tenancy. Signing and agreeing the tenancy was very swift. Thanks, Olivia for your efforts and excellent service. Our property manager Tania Pereira was outstanding at always being available and solving any issues that arose with the flat during the tenancy. Thanks for all the support and care Tania. Overall, highly recommend this agency. We had the best experience with them!

Roman · 27 May 2023

★★★★★ 5/5

Trustpilot

Professional and courteous from the start

After losing our mum, we were left with the incredibly difficult task of having to sell our family home. Joel Gooden from Head Office was our first point of contact and made us feel that we were being listened to and understood. Joel brought a gentle sense of humour, but with great warmth and sensitivity for our situation with a high level of professionalism, knowledge and confidence for the whole process ahead . We couldn’t have asked for better communication and support throughout and have no hesitation whatsoever in recommending Joel and the team at Stirling Ackroyd.

Sonia · 2 November 2022

★★★★★ 5/5

Trustpilot

Stirling Ackroyd in Mitcham is the…

Stirling Ackroyd in Mitcham is the number 1 estate agents in the area. Previously had many dealings with goodfellows but thought I would give stirling ackroyd a go after Charles came round to value my property and I was so impressed with his manner and his knowledge of the market. I then stepped into office a week later and met Robbie who further explained what Stirling ackroyd can offer and also his market knowledge showed me that Charles and Robbie were the guys who should be selling my property. 2 weeks down the line I put my property online with them and they quickly sold it as promised. Their service and care was amazing !…will 1000% be recommending to friends and family. I also have other properties that I will selling through this branch. Thanks Robbie and Charles, you both made my experience so so much better !

Marc-Anthony · 25 October 2022

★★★★★ 1/5

Google

Always dealt with the landlord’s son, who’s perfectly nice. However, I couldn’t have picked a worse estate agent. At no point was I told that the address is quite difficult for any post (except Royal Mail) as it’s on top of shops and there’s a back entrance. There was 3 months to go till the end of tenancy but they started viewings already - this is very early. I get that they want to ensure someone else signs the property before we leave but it’s also 3 months of viewings. The viewings weren’t great either - as mentioned, the address is difficult to find so people would often get lost. David also consistently went over the time he said - my partner and I work full time and sometimes from home. I’m a recruiter, so I booked calls around the given time slots, to accommodate the viewings but David still showed up outside allocated time. I said I’m on a call, but instead of an apology and ‘We’ll come back later’, he pressured to do the viewing. There seems to be no regard for the person who’s actually living in the property. Partner and I decided to move out early and communicated this with the landlord’s son, who said it’s fine. There was a lot of back and forth with David, who clearly hadn’t been speaking to the landlord or the landlord’s son - I know this because I was getting different information from David and the Landlord’s son. The branch manager never responds - requires a phone call for anything (that’s if she’s there and able to take the call). The end of tenancy team isn’t great either - I don’t seem to get a response until I CC the Executive Lettings Director and he pushes them. It’s been almost a month and I still haven’t received my deposit, shortfall, and overpaid rent. However, if something is owed to them, they seem to jump on it very quickly and will have 0 patience. Wouldn’t recommend whatsoever and wouldn’t use in the future. Would give a lower rating if I could.

Shiereen · 24 October 2022

★★★★★ 5/5

Google

Morgan Senior was a great agent to work with. Not just being an agent but with a personal touch always. Everytime we had issue with the progress which has not been followed up by the sales progressor he managed to always push the purchase towards the right direction. Also special thanks to Guy in Twickenham and Gary Howorth for all the help. 👍👍👍👍👍

Alex · 25 October 2019

★★★★★ 5/5

Google

I would like to thank Morgan for helping us with our purchase in Twickenham . As it was our first house hunting experience Morgan offered us a lot of support and gave a lot of information. Always replied to all our inquiries about the property and location. I will highly recommend Townsend agency in Twickenham. Thank you Morgan and all the best .

Oxana · 25 October 2019

★★★★★ 1/5

Trustpilot

This company people doing scam when he…

This company people doing scam when he take ur deposit he is very nice when they take ur money after they told some thing is problem and not gave u key and never give back ur money carefull if u want any property

Ashish · 15 May 2026

★★★★★ 5/5

Trustpilot

Great job Stirling Ackroyd

Recently re-engaged Stirling Ackroyd after having used another agent to manage my property for a number of years.Achieved a significant increase in rental return. Turned the property over within 2 weeks, including a full refurbish .. painted through-out, floors polished, smoke detectors, globes, cleaned top to bottom … Particular thanks to Sam Humphreys & Victoria Aderibigbe for their hard work - very responsive, great communications - as a remote landlord, couldnt ask for more.

Carey · 28 April 2023

★★★★★ 5/5

Trustpilot

Incredibly generous and insightful

Jad was one of the most honest and helpful Estate Agents I’ve ever come across. He’s incredibly generous and transparent, and every step of the way he pays attention to detail in catering to your needs and requirements. He listens and makes sure all things are being heard and taken care of. It’s rare to see someone with so much dedication, clarity and professionalism, so I highly recommend.

B · 7 October 2023