Stirling Ackroyd Twickenham reviews in Richmond upon Thames

★★★★★ 4/5

Trustpilot

Rob and the team

Rob and the team kept me informed at all times concerning visits and information on the visits.

Donald · 20 March 2026

★★★★★ 5/5

Google

A really positive experience with "*Emily*" at Stirling Ackroyd. They were friendly, knowledgeable, and kept me well informed at every step. Their enthusiasm and professionalism made the whole process much easier. Highly recommended.

NAFEES · 16 March 2026

★★★★★ 1/5

Trustpilot

The worst renting experience I have…

The worst renting experience I have ever had. I have rented through Stirling Ackroyd (Bermondsey branch) for the past 2+ years and have dealt with several individuals. I have constantly been met with unprofessionalism and unhelpfulness. The worst of our situation during our tenancy was when our boiler broke in January and Stirling Ackroyd left us without hot water and heating for 30 days due to their lack of communication and urgency. This resulted in us reaching out to the landlord directly who dealt with the situation immediately. I genuinely do not know what they do on the daily as it does not seem to be managing properties. They also cannot read their own contracts they drafted and tried to take out money unnecessarily from our deposit at the end of our tenancy. Would never use again.

Pippa · 15 October 2024

★★★★★ 1/5

Trustpilot

Undervalued property after their initial "the property is worthless" valuation

Shocking. Run away if they come to value your property! My experience with Stirling Ackroyd Surveyors property evaluation service, who acted on behalf of HSBC, was shockingly unprofessional. The evaluator arrived late, dressed inappropriately with trousers around their bum and not being friendly. The initial evaluation inexplicably valued the property at ZERO, displaying a severe lack of competence and attention to detail.Despite providing further documentation, Stirling Ackroyd's response was to undervalue the property without clear justification, undermining our confidence in their process. The lack of transparency and accountability throughout was deeply concerning. For anyone considering HSBC for property evaluation through their agents Stirling Ackroyd Surveyors, I would strongly recommend looking elsewhere for a more professional and reliable service.Update. Look at their AI-generated response. They can't even write a proper, more human response. So robotic. Just appalling.

Stelios · 15 October 2024

★★★★★ 5/5

Trustpilot

Spoke to David Harvey in the central…

Spoke to David Harvey in the central office earlier today. Before transferring me to a colleague in a local branch, he was exceptionally helpful and provided some really useful information. Great customer service!

GC · 23 September 2024

★★★★★ 5/5

Trustpilot

We’ve just successfully moved office…

We’ve just successfully moved office after working with Lucy Stephens at Stirling Ackroyd. Lucy is extremely professional, took time to really understand our needs as business and her knowledge and interest of the area really stood out. We were able to see a long list of properties, and second viewing of the short list at our convenience and multiple return visits to help us decide. Throughout the process, Lucy was able to guide us, answer questions at short notice and liaise with all parties.

Marcus · 7 November 2023

★★★★★ 5/5

Google

Very good I appreciate their help

Mohammed · 11 September 2026

★★★★★ 5/5

Trustpilot

Mohammed Amin

Mohammed Amin looks after our properties and he is brilliant. Very responsive both for me as landlord and also for the tenants so I feel very assured that I am on top of everything I should be doing. A real asset to Stirling Ackroyd. Aidene

Aidene · 27 July 2026

★★★★★ 5/5

Google

The lettings manager, Daniel, and Lily Howe were excellent at helping us find a property and get the lease. It was a fast turnaround and they pulled out all the stops to get the agreement signed quickly. Great communication and highly professional. I highly recommend this team!

Andrew · 28 November 2023

★★★★★ 4/5

Trustpilot

I always felt they were on our side

Even though we were buyers not sellers, I always felt that they were on our side. Buying and selling are so stressful and they always treated us courteously and kindly with an acknowledgement of the difficulties that we encountered. Reassuring and with a great sense of humour. Feroza in particular was very warm, understanding and patient with each of our property visits as well as over the phone; Anthony made it all happen, was always very responsive and went beyond what he needed to do, on our behalf as much as the seller's. Thank you both!

Pete · 3 November 2023

★★★★★ 1/5

Trustpilot

***RENTERS BEWARE***

***RENTERS BEWARE***I am posting this review as a sincere warning to anybody thinking of renting a property with this grossly incompetent organisation.At the end of me and my partners tenancy we were disgusted to be informed that we would be only be receiving just over £100 of our £1600 deposit.The reasons stated were that the flat was left in an 'uninhabitable' condition. A statement which was completely at odds with the check out report. We were also informed that the place was 'riddled' with bed bugs. These bed bugs were supposedly situated within the sofa bed, one small issue (I'm being generous using the word 'small' here) is that we were never informed that the sofa was a sofa bed and never used it as such.This means that we moved into a property with a sofa bed that wasn't declared as such that was supposedly filled with bed bugs from a previous tenancy.We were charged over £1000 for fumigation services, sofa removal and purchase of a new sofa.So, this bombshell was dropped to us in a cold and informal email shortly after our tenenacy and we were informed that if we disagreed with their assessment we would have to follow the arbitration process.Me and my partner spent countless hours on this form providing irrefutable proof of lying, gaslighting and pointing out numerous instances of gross incompetence over the 12 months we had the displeasure of dealing with this trash company.The arbitration process was an unnecessary and extraordinary mentally taxing process which I will never forgive Stirling Ackroyd for making us go through.I'll end on some good news. The arbitration process was a success and we were found in the right and recovered the majority of our deposit.I really hope that someone reads this and decides to steer clear of renting from this company.I'd actually love more than anything if someone we had the displeasure of corresponding with during this process is reading.Thanks for returning OUR money (under duress) we're going on a nice holiday x

Sam · 6 September 2024

★★★★★ 5/5

Trustpilot

I am writing a review for David Harvey…

I am writing a review for David Harvey in particular at Stirling Ackroyd, rather than Stirling Ackroyd. We were having some issues with this company that were not being resolved and it was becoming increasingly frustrating. David happened to pick up the phone when I called in again and even though the issue we were having was absolutely nothing to do with him, he was brilliant - not only did he take my issue seriously, he dealt with it immediately and also followed it up until the issue was actually solved. We had been having problems resolving the issue since April/May, I tried to speak with 4 other people, but made no progress and David resolved it within 1 day. Not only are we really grateful for the issue being solved, but the speed and manner with which it was done - he was polite, calm, efficient and just a really nice person to deal with - thankyou!

Nicola · 3 September 2024

★★★★★ 5/5

Google

Morgan Senior at Townsends in Twickenham is such a patient man! He spent a long time really getting to understand the type of home we were looking for and only contacted us with real contenders, unlike other agencies who send details through which aren't at all relevant. It was a pleasure to do meet Morgan at viewings as he had made a point of knowing the property he was showing and could answer our questions.

Lynda · 25 October 2019

★★★★★ 5/5

Trustpilot

It was a very difficult time for me

It was a very difficult time for me, my mother had just passed and her house needed to be sold. I dealt mainly with Joel Gooden at the beginning and he was excellent in explaining everything to me, keeping me informed. The rest of the team were amazing, informative, helpful and made the process one less thing I needed to worry about. Very happy with the service and more than happy to recommend.

Lucie · 12 December 2024

★★★★★ 5/5

Trustpilot

Great customer service from Ryan at Sterling

I dealt with Ryan Johnson at Sterling Ackroyd in recent month and he offered stellar customer service. He kept in touch regularly with me over years, after I first contacted him a few years ago mentioning that I would sell my house at some point; this shows great business acumen. More recently he advised on current house prices in my areas and what a good price for my flat would be. He was always kind, approachable, prompt and helpful. Excellent service

LL · 8 October 2023

★★★★★ 5/5

Trustpilot

I don’t usually write reviews and…

I don’t usually write reviews and recommend businesses to go through for other people but , Stirling Ackroyd’s service , in particular by a man named Jad was beyond great. My first encounter was when I was in Brixton (Being from north, I’m sure you can guess I’m not familiar with Brixton). I was lost . I went into a few shops and they disregarded me for directions to get to the place I was traveling to. Then I went into Stirling Ackroyd where Jad had just finished a phone call. Well presented , he stood up, greeted me and showed me how to get where I wanted to end up. The second encounter was when I was trying to find a property in the area. He was very helpful on the phone and is keeping me updated for the properties that may be of interest. This constant update is helpful in keeping stress levels down as I know someone is trying to find the correct property for me that I can call a home. I would definitely recommend going to at least Stirling Ackroyd, if not Jad for services.

Ishaan · 6 October 2023

★★★★★ 1/5

Trustpilot

Abysmal Service

Stirling Ackroyd was absolutely wonderful when I signed my tenancy with them. However, now that I’ve ended my tenancy, I am having to fight to get my deposit back - like many others have reported in their previous reviews. There is no communication unless I chase. I have had to call and email - all of which are ignored or when I do get a response, it’s over 3 weeks later. I have only recently received the inventory report from check out (I left my flat over a month ago, so why am I only getting the information now), and it’s because I had to chase. Despite my emails including my address in the subject and message, I have been asked for the address several times, as if I hadn’t included them. Unfortunately, I will now have to file a dispute, and will be contacting the Ombudsman and my lawyer, to see what the next steps are, as it’s clear that while Stirling Ackroyd may have good reviews, they have no interest in helping me, have let me down and I cannot recommend them.

Laura · 23 September 2023

★★★★★ 5/5

Google

Very helpful service, thanks!

Avril · 11 September 2026

★★★★★ 1/5

Trustpilot

Bad management service and very slow

Usually I never write a review, but this agency is let me down many times with propriety management .I been with many agencies the worst I deal with it it’s Stirling Ackroyd.I rent a house with them around 3 years.And due this 3 years 4-5 times they changed property management and they didn’t notice the tenants, when I have problems in the property and try to contact the property manager they left the company. Also it’s very slow service if you have in issue in your property when you phone them they will ask you to write in email, and they respond to your email after one week .However any issues in your property it takes more Thant 4 weeks to sort if you are lucky.My advise from my experience if anyone have a chance with another agent please avoid Starting Ackroyd.

London · 9 August 2024

★★★★★ 5/5

Google

Townends in Twickenham have been fantastic during our recent purchase. Claire, Morgan and Parsi did everything they could to support us through the whole process, even when it was getting really stressful. Their knowledge and advice was invaluable, we wouldn’t have managed without them. We would recommend the team to anyone buying or selling and would certainly go to them if we ever move again. Thank You Twickenham Townends, Felice & Sarah Fisher.

Felice · 25 October 2019

★★★★★ 5/5

Trustpilot

My property manager Briana Trejos has…

My property manager Briana Trejos has been exceptionally throughout my tenancy.

Kasum · 18 March 2026

★★★★★ 5/5

Trustpilot

Great Property Management Service

Stirling Ackroyd have managed our portfolio of properties for a few years now and we are very happy with the service provided. Our property managers Lisa and Samantha have been extremely helpful. Very well organised and always very attentive. Assistance and response is very prompt and handled with care. Wouldn't hesitate to recommend to others.

Tasha · 16 April 2026

★★★★★ 5/5

Trustpilot

I’ve just moved into a new property…

I’ve just moved into a new property with Stirling Ackroyd and have Melissa as my new property manager. Since before my move in date she has been nothing but helpful! She checked in prior to the move to introduce herself and is so responsive if I have any questions. I am very pleased with Stirling Ackroyd and more specially, having Melissa as my property manager.

Charlotte · 22 January 2026

★★★★★ 5/5

Google

Honor Clements and Michael Martin have been assisting me over the past few months in a few difficult and frustrating areas with absolute professionalism and total commitment - they have always gone that extra mile to deliver and help to keep the level of stress as low as possible. They are an absolute dream team to work with and long may it continue. I do hope the company will recognise these two employees who go above and beyond to assist both the Landlord and Tenant for a satisfactory outcome. Thank you so much.

Satinder · 25 June 2024