Trusted Agent profile · Richmond upon Thames
★★★★★
1,540 reviews across 3 platforms
25 London Road, Twickenham, TW1 3SX, Richmond upon Thames, TW1 3SX
Stirling Ackroyd's office in Richmond upon Thames, at 25 London Road, is rated 4.4 out of 5 across 1,540 reviews on three platforms, including 189 Google reviews rated 4.7.
189
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,315
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Stirling Ackroyd Twickenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotThe communication of this company is…
The communication of this company is outstanding. I spoke to Zein and he made it so easy for me to bring my properties to market and get valuations done, at the right time. I am currently happy with my new tenants and the rental prices I am achieving for my properties. I am team Stirling Ackroyd!
5/5
TrustpilotSpeedy and Professional
Amazing how fast Stirling Ackroyd Sunbury branch has helped to secure a new tenant with a better rent. Very professional team and highly assistive in all matters relating to managing my property. Special thanks to Katie and Katy whom been cooperative in arranging for the retouching of my flat and great their great support.
5/5
GoogleI have just completed on the sale of my property with Twickenham branch of Townends. It was complicated but Guy was brilliant. Really good advice and went out of his way to be helpful and make everything run smoothly for me in a difficult situation. I have also let my property through them and again the service from all staff at Twickenham was excellent. Thank you!
5/5
TrustpilotIf you want your house sold - read this genuine review
I purchased my property from Simon at Stirling Ackroyd almost 20 years ago. When I decided to sell I called Simon back to allow his company the opportunity to get my house sold which they achieved in approx 4 months. Aron & Alpha Sales Team were courteous and kind and most importantly they respected my home, it’s the small things taking their shoes off, greeting guests and carrying out the viewing without pressure to clients to make a sale which made the process seem easy. The sales team were transparent at all times. They also got the result and had foresight when we spoke after viewings as the sale was predicted based on body language and communication. I couldn’t rate these guys any higher # A STERLING JOB & SERVICE!
1/5
FacebookAwful experience. I would give 0/5 if I could. They emailed me multiple times about someone else's flat. I told them... 3 times with no response and no sign they were doing anything about this data breach. 4th time I get an email saying sorry but also moaning about me complaining. They emailed me! Also tried to jack the rent 550 a month in one go, attempted to book viewings with less than 24hrs notice. We had people turning up out of the blue, with no estate agent, buzzing up. The estate agent just said 'don't let them in, they are late'. all in all. terrible experience. just after money, nothing else mattered to them.
5/5
GoogleReview of the NEW PULSFORD CLOSE DEVELOPMENT - TWICKENHAM Being the first tenants to move into this new gated turning, we are absolutely more than happy to provide feedback. After viewing, we were in this property within 14 days, thanks to the exceptional service from the staff at Townends Estate Agents in Twickenham. Our gratitude to David, Daniel & Rosie. The property is spotless, comfortable and finished off to a very high specification by the landlady with all contemporary kitchen appliances and bathrooms together with unique additional detail. The landlord's attitude is a thoroughly modern concept in our view, equating more to a hospitality experience at any prestigious resort. Highly recommended! John & Loraine Arnott
Thank you for such an amazing review! We're delighted to hear you were happy with our lettings team and finding such a suitable property to rent. I've passed your comments onto the team, and we look forward to assisting you again in future. Ellenor, Customer Experience Team.
4/5
GoogleWe have recently employed the team at Townends to sell our property. They were really professional - giving an honest appraisal of the property value, likely buyers and strategy for selling. This resulted in an offer within a few days of being on the market (in a difficult market) at close to the asking price. The sales progression team handled the sale after the initial viewing process, and although this element wasn't as smooth, the in branch team were always on hand to jump on any queries and keep the sale moving. All in all, a positive experience and a team I can recommend.
Hi Nick, thank you for taking the time to leave as a review. Great to hear we were able to suggest a successful selling strategy that saw quick results! I am pleased the branch were on hand to provide any support that may have been needed, your feedback regarding the sales progression team has been noted and passed on. Wishing you the very best, Amber
5/5
GoogleEliana you are a star thanks for being so helpful amazing
Dear Sauma Qalamfurova We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotProactive and easy to work with
Stirling Ackroyd really chased down my sale and were very proactive. Kieran Pepperell and Spencer de Jonge were my agents and they were easy to work with and v reassuring along the way. Couldn't fault them! The flat was sold at asking price - v happy customer!
5/5
TrustpilotDavid Harvey
David Harvey I called to arrange a viewing and David was extremely helpful and friendly. He asked all the right questions and I look forward to my viewing.
5/5
GoogleExpressing gratitude to Dear Monica and Lily for exceptional assistance in finding a new home. Their dedication, efficiency, and promptness were commendable. Their professionalism and attention to detail made the process smooth and successful. Thanking you for being a reliable and trustworthy point of contact. Wishing her success in future endeavors.
Hi Alireza, thank you for your very kind words for Monica and Lily. Its lovely to hear how they helped you to find your new home and we wish you all the best - Claire
1/5
TrustpilotBaaaaaad baaaad service
Baaaaaad service , they accepted the offer and after six months of waiting , they disappointed us …..there is Noo communication b/w agency and buyer , we had to called every time to ask about the news , they said they will call back and they had never calling back , shame on u , we waste all our saving because of ur bad service ,
Hi We are very sorry to hear how unhappy you are with your experience. Please contact us at help@stirlingackroyd.com so that we can address any outstanding concerns for you.Kind regardsClaire
5/5
TrustpilotMitcham branch
I was looked after by Taija Bryan from the Mitcham branch who was extremely helpful and professional the entire time. She kept in regular contact with myself and answered all questions I had and put me at ease. The service received from Taija was brilliant and I would definitely recommend this branch and Taija also!
5/5
GoogleThank you so much to Guy, Aaron and Morgan! Not only did they find our dream home, they helped us source a brilliant lender and kept us up to date throughout the entire process. If you are looking for an agency that listens and go the extra mile, I can highly recommend Townends and look forward to working with them again in the near future.
5/5
TrustpilotOutstanding Customer Service
I’m on the hunt for my dream property and had the pleasure of speaking with Jake Ryan who was so forthcoming and full of knowledge on the current economic climate. Extremely informative and a great listener. Thank you Jake!
5/5
TrustpilotBrilliant Service
Brilliant Service. Always keeping us up to date. Robert Dawnson was excellent and very professional.Putting himself in our shoes and not like other agents.Thank you for all you have done in selling our Propety.Superb
5/5
TrustpilotVery pleased with the service
I have recently purchased a property from Stirling Ackroyd and have been very pleased with the service from all staff members, Shea was the staff member that sold me the property and throughout the process he has gone above and beyond to provide great levels of service, I recommend him highly.
5/5
TrustpilotAndy is extremely helpful, concise and targeted.
Andy was most helpful and thorough in his approach. I do believe he will be a good contact going forward.He made certain he had all my details correct and followed up immediately with an email. Very reassuring in this crazy market. Thanks Andy.
1/5
TrustpilotTerribly run company
I use them to manage my property for renting.Poor service. Tenants complain that it takes weeks to get a response. I don't receive communication, sometimes for 6 months on urgent matters.Neighbors file complaints about the property and Stirling don't resolve issues which leaves everyone unhappy.Avoid this company.Change from Townends to Stirling hasn't made a difference.
Hi Bobby, I am sorry to read that we did not meet your expectations. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time and we are extremely proud of our excellent rating and the feedback our customers regularly share. Regards, Amber
5/5
TrustpilotPleasant experience
Very pleased with the service from the Brixton Branch, especially Karina who is my allocated Property Manager. Very pleasant to speak to and has been informative regarding what is needed to know about letting my property, arranging contractors and ensuring all my paperwork is in order. Thank you!
5/5
TrustpilotFlat sale in Twickenham
I recently sold me flat via the Twickenham branch and dealt with Rodney and Morgan, the flat was sold within a week of being advertised at a price I was happy with. The whole process ran smoothly and I was very happy with the service I received.
1/5
TrustpilotIf you need water, avoid Stirling
This agency has left me without hot water or any water pressure at all for nearly 4 weeks now and have refused any kind of compensation or an update regarding a solution. The property is uninhabitable.
Hi Adam, Thank you for sharing your experience and I am sorry that you have felt the need to contact us in this way. Please contact us at help@stirlingackroyd.com so that we can address any outstanding issues for you.
5/5
TrustpilotGreat service for lettings
Recently letting a flat through Sterling Ackroyd, Donna was dealing with all the check in and check out admin and was fantastic. Her thorough knowledge of all that was required was really helpful and I would certainly recommend Donna to anyone looking for expertise in lettings.
5/5
TrustpilotStirling Ackroydd
Rahat at Stirling Ackroydd has been exceptional dealing with the letting of my property and has helped to make the process very smooth ahead of tenant move in. I would have no hesitation recommending them if you are thinking of renting a property
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
