Trusted Agent profile
★★★★★
1,829 reviews across 2 platforms
298a Upper Richmond Road West, East Sheen, SW14 7JG, Richmond upon Thames SW14 7JG
Savills's Richmond upon Thames office at 298a Upper Richmond Road West is rated 4.2 out of 5 across 1,829 reviews on two platforms, including 58 Google reviews rated 4.9. The 1,771 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
1/5
TrustpilotI am a tenant who rents a property…
I am a tenant who rents a property through Savills, they could not be any worse. Not recommended.
Hi Kevin, we're sorry to read your review. We would like to investigate this - please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
TrustpilotSavills were great…
My recent experience with Savills was excellent. Aileen dealt with the sale of my house and did a great job. She kept me informed and was enthusiastic and professional throughout. I am very happy with the service they gave
5/5
TrustpilotFabulous service from Jess Exley
A fabulous service from Jess Exley at Savills. Professional, helpful, friendly and very knowledgeable. Exactly what we needed when choosing our new home. Thank you so much for all of your time and effort, great job! We love our new place 😁.
5/5
GoogleEast Sheen Savills is a fantastic local office. They are professional, friendly and knowledgeable. We are a large family with a broad range of needs and requirements and they showed understanding of this and were unfailingly patient and helpful with their time and expertise. They exceeded expectations by some margin.
5/5
TrustpilotSaville's were excellent throughout the…
Saville's were excellent throughout the process of buying our house. Honest, transparent and always helpful, we were very well served.
1/5
TrustpilotProbably the worst customer service I have ever experienced!
We’ve just had to pull out of our sale and purchase, mostly due to developers solicitors being unreasonable, which isn’t Savills fault. However, what I am absolutely gobsmacked at is the appalling customer service received by 2 Savills members of staff on site. Arrogant, opinionated,rude, deceitful, argumentative....where to begin!
4/5
TrustpilotGot the house we wanted
Savills team helped us navigate a tricky purchase to a tight deadline.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
1/5
TrustpilotThese agents do not help vulnerable…
These agents do not help vulnerable tenants. They are con artists and should be avoided at all costs!!
Hi Deb, we’re sorry to hear your feedback. Please can you email lettingscustomerservices@savills.com with further information? We will then be able to investigate this. Thanks
5/5
GoogleThe most approachable and friendly estate agents that I have ever dealt but nonetheless incredibly professional. Michael Randall in particular has a vast knowledge of the area and was always realistic in his advice. Will most definitely use them again and highly recommend to all my friends and family
1/5
TrustpilotWould avoid and all costs
Would avoid and all costs, liars, and try to keep deposits.
5/5
TrustpilotSell with the experts
Reliable, personal and professional with unique experience and expertise. Sold
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
4/5
TrustpilotGreat service from Harry Fisher in a…
Great service from Harry Fisher in a very difficult market.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotProfessional and efficient!
Very professional and efficient service. I would highly recommend.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
4/5
TrustpilotAziz from Savills was efficient
Aziz from Savills was efficient, responsive, kind and patient though out the entire process. We found a lovely flat for our family
5/5
TrustpilotGreat Service throughout
Knowledgable, professional & caring service from the whole team. Very rare to find!
Thank you for your kind words and for taking the time to post a review.
5/5
TrustpilotFriendly The friendly service guiding me through…
The friendly service guiding me through the whole process of selling my property
1/5
TrustpilotThey Never disappoint…
They Never disappoint you...Disgraceful, continuing to let properties with known known safety concerns.
We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly how this happened so if you’d like to contact us to discuss this further please email us on LettingsCustomerServices@savills.com
5/5
TrustpilotQuick to respond and very efficient
Quick to respond and very efficient. Booked contractors in within a day or two.
5/5
GoogleWe bought a house and we are very pleased with the service provided by Savills. Charlotte, our agent, has been an absolute blessing helping us all the way through the process. she has always being supporting and efficient. Highly recommended agency with very nice and knowledgeable agents.
5/5
GoogleHighly knowledgeable, competent and efficient service, great value for money
Dear Phil, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations.
5/5
TrustpilotIt was a complex transaction and I…
It was a complex transaction and I commend Laura for putting the deal through, I am very happy with the service
5/5
TrustpilotWonderful team
Wonderful team. Superb communication and professionals. Pleasure to deal with.
5/5
TrustpilotTimely sale.
Timely sale.Considerate and friendly staff. Useful advice when needed.
5/5
TrustpilotAbsolutely brilliant
Absolutely brilliant, fast and effective with exemplary customer service.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's Richmond upon Thames office has 1,829 reviews across two platforms: 58 on Google, 1,771 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Savills East Sheen is rated 4.2 out of 5 across all 1,829 reviews, and 4.9 out of 5 on Google from 58 reviews, checked 9 October 2026.
Savills East Sheen, 298a Upper Richmond Road West, East Sheen, SW14 7JG, Richmond upon Thames SW14 7JG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.