Trusted Agent profile · Richmond upon Thames
★★★★★
1,656 reviews across 2 platforms
23 Hill Street, Richmond-upon-Thames, TW9 1SX, Richmond upon Thames, TW9 1SX
Knight Frank's office in Richmond upon Thames, at 23 Hill Street, is rated 4.9 out of 5 across 1,656 reviews on two platforms, including 200 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat for Japanese expat
Overall great because of being able to get support in Japanese. It would be greater if you could support onboarding, e.g. how to use appliances, facilities, and so on.
Thank you very much for your kind words; it has been a pleasure to help you. We are always here if you need any further assistance. Hope you enjoy your new home.Japan Desk Team
5/5
TrustpilotI found Knight Frank extremely helpful
I found Knight Frank extremely helpful, professional, and involved at all times. The care and skill of those showing viewers round was outstanding, I liked the fact that they appointed a facilitator to guide all aspects of the sale as speedily as possible, and above all they were brilliant at keeping in touch.
5/5
TrustpilotHenry provides a first-class service.
Henry provides a first-class service.He promptly answers any emails and easily finds a solution to any problems.
Thank you Mr Vos, for your kind words. I will continue to make sure, I offer high quality customer service to you as our loyal Client. Thank you once again.
5/5
TrustpilotSummer & Knight Frank have been…
Summer & Knight Frank have been efficient, knowledgable and helpful as we move through the process. Thoroughly recommend.
Thank you for your feedback! I'm delighted to hear that your experience with Knight Frank and myself has been positive. Please don't hesitate to reach out if you need any further assistance.
5/5
TrustpilotExcellent service from Stan
Excellent service from Stan! He's been incredibly patient, transparent and helpful. We love the new property, thank you so much, we really appreciate it!
It was a pleasure to meet you and Alex; enjoy your new home! Stan
5/5
TrustpilotGood move in
Fahima managed our move in very smoothly, thank you for your help!
Thank you Angus for your kind words. It was a pleasure assisting you. Fahima
5/5
TrustpilotOur renewal process
Our renewal processWe just renewed our contract for our house and we had a very good experience and it happened by ‘Vinnie from Renewals’ help. Appreciate your help Vinnie.
Dear Berkay,Pleasure to assist you in your renewal of your tenancy.All the best for the future.Kind regards,Vinnie
4/5
TrustpilotHelpful property manager
Our property manager, Anik Rupelia, has been helpful and reactive helping fix issues in the apartment. This include lightning issues and fixtures in the closet.
Thank you for you review, we appreciate your feedback and will do our best to resolve any of your issues in a timely manner.Best wishes, Anik
5/5
TrustpilotThankyou
Thankyou Ehteshaam Ahmed for giving us your time with clear and concise explanations of our accounts.He was polite and very helpful.
It was a pleasure assisting you, Peter, and I am glad to be of assistance. Please do not hesitate to reach out should you have any queries in the future.Kind regards,Ehteshaam
5/5
TrustpilotIt's been great dealing with Vinnie…
It's been great dealing with Vinnie from Renewals. He is very responsive and handles negotiations well.
Dear Mrs Lee,Thank you very much for the lovely review.It has been a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotOverall, a very smooth experience
Great experience with Vinnie from Renewals, everything was quick and efficient and the communication was very clear!
Dear Daniel,Thank you for the lovely review.It has been a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotIt was a pleasure working with Sarah…
It was a pleasure working with Sarah Rynne! Sarah, from the Wapping office, was always diligent, fast to answer questions, and reassuring.
Hi Maria, thank you very much for your kind review! It has been an absolute pleasure working with you, and I wish you all the best in your new home. Sarah
5/5
TrustpilotHighly recommend
They are proactive, efficient and effective- great management agent and services they provide (like finance management and maintenance). I highly recommend them to anyone wanting to let their properties
Thank you for your kind words Eliza. It was a pleasure as always assisting you.
5/5
TrustpilotEfficent And Responsive Team
Working with the Knight Frank Team has been a pleasure. The Senior Manager Philip Dunn has always been extremely responsive and dealing with matters at hand very efficiently.
Thank you Ricky for your kind words, it is my pleasure to be trusted to look after your property. Kind regards,Phillip
5/5
TrustpilotI cannot recommend highly enough Jamie…
I cannot recommend highly enough Jamie at the Esher office. So very helpful and informative. He is an absolute pleasure to deal with and extremely knowledgeable.Thank you.
Many thanks Anna, I appreciate your kind words. It’s a pleasure to to be able to help you and your family.Kind Regards, Jamie
5/5
TrustpilotGreat experience
KnightFrank were amazingly easy to work with and the sale of the house went through in 12 weeks . Highly recommended .
Dear Linda, Thank you so much for your kind words, it was a pleasure working with you all and we wish you all the best for the future. Kind RegardsJason & the Knight Frank Henley team
5/5
GoogleOur best experience with an estate agent! Their communication skills were excellent and Isobel in particular was a very reassuring presence throughout the entire process of selling our property.
Thank you Roxaneh, it was a pleasure working with you and thank you for choosing us to sell your home. Wishing you all the best, Isobel
5/5
TrustpilotGreat experience
Great experience! Ollie Slot helped us to find exactly what we needed within our budget.
Hello Iryna,Thank you so much for your kind review. It was a pleasure working with you to find a home for your family! I look forward to working with you in the future.Best wishes,Ollie
5/5
TrustpilotGreat service
Have liaised with them for nearly 3 years, great service all throughout - responsive, helpful and efficient agents. Can only recommend!
Lim,Thank you for your kind words. We are pleased to have such a loyal customer. Thank you. Knight Frank
5/5
TrustpilotBrigette from Renewals is quick and to the point
Renewed our tenancy recently, it was done within 2 days, with no hassle. Very professional and to the point.
Dear IvanIt was my pleasure helping you and I'm happy we secured your renewal swiftly.Thank you for your feedback and I look forward to working with you again!Kind regardsBrigette
5/5
TrustpilotQuick response and
It’s a great experience with Malak on finding flat downtown, quick response and help you to find the ideal places.
5/5
GoogleAll our dealings with this 'can do' Richmond team were fantastic but Jordanna who handled our sale was a definite stand out. Her tenacious approach ensured that we knew exactly what the position was on all buyers in the sales chain from acceptance of offer through to exchange and completion. To find such knowledge, honesty, positivity, professionalism and results in an estate agent was refreshing. We will definitely use this office for future property transactions and would highly recommend them.
5/5
GoogleExcellent service from Knight Frank’s Richmond office. I was helping a friend who is partially sighted move from Barnes to Richmond. We found a beautiful flat that Knight Frank were selling. Their staff could not have been more professional and were particularly helpful in dealing with my friend who’s sight is sufficiently bad that she can’t read any correspondence. Particular praise for Jordanna Mancina who went well beyond the call of duty to ensure the purchase went through without any hitches. If I ever sell in Richmond, I certainly intend to instruct Knight Frank.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotProfessional Service
Professional Service - For the past 4 years they have found good professional tenants and been really good to work with. Would recommend.
Thank you Nicola for your kind review. Knight Frank
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