Trusted Agent profile · Richmond upon Thames
★★★★★
347 reviews across 2 platforms
127 St. Margarets Road, Twickenham, TW1 1RG, Richmond upon Thames, TW1 1RG
John D Wood & Co.'s office in Richmond upon Thames, at 127 St. Margarets Road, is rated 3.9 out of 5 across 347 reviews on two platforms, including 140 Google reviews rated 4.7.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleThe team at John D Wood have been incredibly helpful and made our moving experience seamless. We were keen to move quickly, something they supported with great professionalism. Many thanks for your help.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotAttached marketing banner to my property without consent
This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
GoogleVery good level of service, everything ran smooth throughout the whole process move process. From viewings all the way though to move day. Would recommend.
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
5/5
GoogleBoth Simon Philp and Jessica Butler have gone above and beyond with the purchase of my wonderful new home. I could not thank them enough for all of their hard work and support through the process. Wonderful assistance. Thank you.
Many thanks for your wonderful 5* review. I'm delighted that your experience with Simon, Jessica and the team at John D wood was such a positive experience for you. I hope you are settling in well to your new home. Best wishes, Tracey.
5/5
GoogleWe have been assisted throughout all the process by Ms Lucy Fox from St Margarets. Really outstanding service, always looking for the proper balance between the parties to make things flow in a timely manner. Highly recommended.
Thank you for wonderful and kind 5* review! Our local team are very grateful for the time taken to leave your positive comments. Kind regards, Scott
5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
5/5
TrustpilotTenant changeover - handled very well
The tenants that JDW found for me in 2019 decided to leave after one year, disappointingly, but JDW (Trinity Road branch, SW18) found two people who appear to be excellent replacements, with only a 10-day void. The necessary arrangements were all made in a professional manner. I'd particularly like to single out Shoeni Oates for the excellent service and advice I've received as an inexperienced landlord.
5/5
GoogleWe have been very lucking to have Laura at John D Wood look after our rental property. She found some great tenants very quickly and it was a really easy and smooth process.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
4/5
GoogleOverall it was a good experience renting with this office, and the process felt straightforward enough. I’ve dropped one star due to a few technical issues (repeats) when signing docs. Cheers
Sorry about the issues Chris, we will look to get this technical issue addressed. Thank you for the 4* rating. Best wishes, Mark
5/5
GoogleI had a smooth and happy experience with the John D Wood office in St Margarets. Shona helped us every step of the way and was honest and managed my expectations completely.
Thanks Ella for such awesome review. It is great to read that Shona and the entire team at John D Wood & Co were able to deliver their proven 5 star service. Best wishes, Sarah.
1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
5/5
GoogleFantastic agency. So friendly, helpful and genuine. Had a great experience finding a property and going above and beyond to make sure we could secure it. Thank you!
Thank you for your fantastic 5* review! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
5/5
GoogleWe have been letting our flat in St Margarets through John D Wood for several years now and have enjoyed good results and a friendly and professional service.
Thank you Fiona for your glowing 5* review about our local John D Wood's letting team. It is wonderful to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
5/5
TrustpilotI am very happy with the attention…
I am very happy with the attention Alexandra Crocker, Emily Hughes and Harry Crookenden are given to me in regard to the short-let tenancy of my flat.Any issue I have they try to solve immediately .I recommend John D Wood for the very professional and experienced people they have.
1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
