John D Wood & Co. Richmond Sales reviews

★★★★★ 1/5

Trustpilot

Go ahead if you want to live through a nightmare

This is with regards to Mr David and Ms Ioana from the Docklands branch. Came home to my flat which had a leaking ceiling and that's where the nightmare started. Was not able to get any help from the agent and had to open my windows to air the carpet floor which was soaked. This was in winter, got infection due to mold from the room. Had multiple people enter my flat, take multiple pictures and videos but nothing was done. Wardrobe was destroyed due to the leaks and several of my own clothing. They did not tell the landlord at all so he was in shock when he found out. All in all took 6 months for the whole issue to resolve, and till the end of my tenancy, the wardrobe was not even fully fitted back in so I lived half a year out of a suitcase. Always impossible to get them on email, and always need to make several phone calls before I can finally get hold of them, and then I am told they were JUST about to call me back. They only treat the landlord like a god and renters like trash. Now I am trying to get my deposit back but receive no replies on email. Absolutely no professionalism. They should be ashamed of their own existence.

Marissa · 18 October 2023

★★★★★ 1/5

Trustpilot

Bizarre

I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.

Sue · 20 June 2026

★★★★★ 1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court.Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court.Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023

★★★★★ 5/5

Google

We bought our first flat with help from John D Wood. Tracey was a great help to us. She was incredibly helpful and always professional. We did appreciate her knowledge and guidance through the process complexities. We wholeheartedly recommend working with the agency - and with Tracey.

Artur · 24 October 2023

★★★★★ 5/5

Google

I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas. Highly recommended!

Hayden · 24 October 2022

★★★★★ 5/5

Trustpilot

Massy Eslami of John D Wood looks after…

Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.

Nicky · 9 September 2026

★★★★★ 5/5

Trustpilot

Very helpful!

I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved.

EJJ · 17 April 2026

★★★★★ 5/5

Google

We recently completed a house purchase in Richmond. Aleksandra handled the process and was very diligent and friendly throughout the process. She was very proactive in keeping lines of communication flowing, which I feel is the most important factor in the process of buying a house. Thoroughly recommend!

William · 16 September 2025

★★★★★ 5/5

Trustpilot

Property buying transaction…

I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court LondonDavid and team were responsive and well understood my property expectations from startI was only contacted with regards to the viewing of properties that matched my requirements.The team went the extra miles to ensure that the final phase of the transactions was completed as expected.I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction

AFC · 10 August 2023

★★★★★ 5/5

Google

Harriet Winfield is professional, smart and lovely to deal with. More importantly she listened to my strict criteria and managed to find me the perfect property with in a few days of it coming on the market. I can't thank her enough! Also Edward Hall and Jane Marshall are a great sales team, they always kept me informed and did a fantastic job selling my house. I would highly recommend this team

N · 25 October 2019

★★★★★ 5/5

Trustpilot

I began renting my flat with John D

I began renting my flat with John D. Wood, Fulham Road, in 2010. I live in Edinburgh, so it was important for me to have good management and choice of tenants. in both these area they have been exceptional. They dealt promptly with any issues. in particular the management of Eduard Popa and Stephen English have been first class.I decided to sell the flat this April. Huw Jones has been in charge, and once again his service has been first class. A number of people looked at the flat, I selected a buyer, and we conclude next week. My compliments to the professionalism I received which ensured a very satisfactory outcome.

John · 29 June 2023

★★★★★ 1/5

Trustpilot

DO NOT GO WITH THEM

DO NOT GO WITH THEM. Poor communication from John D Wood. We wanted to purchase a property sold through them but their behaviour put us off. Holly from the Dulwich Branch was rude, unprofessional and not transparent in regards to process.

PS · 22 April 2025

★★★★★ 5/5

Google

It was a pleasure working with everyone at John D. Wood. All were very helpful and very courteous. From initial viewing of our flat to taking possession of the keys only took a week. The agents at John D Wood were very quick and efficient at getting all the paperwork in order. Overall my girlfriend and I had a very good experience, and would highly recommend this estate agency. Colin

Colin · 25 October 2018

★★★★★ 5/5

Trustpilot

“ They Actually Looked for Solutions”

I didn’t exactly have the smoothest transition from my old home to the new one, plenty of hiccups and frustration along the way thanks to the new renting rules.

Katalin · 8 September 2026

★★★★★ 5/5

Trustpilot

I had a really positive experience…

I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance.

Josh · 28 August 2026

★★★★★ 5/5

Trustpilot

Quick and stress-free move

I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast.

Zuzana · 23 April 2026

★★★★★ 5/5

Google

The team at John D Wood in Richmond could not have been better, especially Jane who went above and beyond in helping sort out an issue with our bank. In these difficult times the team always kept us informed of any developments and were professional, enthusiatic and friendly throughout the process. Thank you for all your help in making this Sale a success

Vanessa · 24 October 2020

★★★★★ 5/5

Google

Absolutely first class service… my first sale and purchase, and the support and guidance received from Jane was outstanding. What could have been a fraught & stressful process was in fact smooth and worry-free. Based on my experience, I would unequivocally recommend JD Wood to anyone looking to enter the market, whether to sell, buy, or both! Thank you JD Wood, and especially thank you Jane!

Nick · 25 October 2019

★★★★★ 5/5

Google

Wow! Thank you to Jane, Ed and all the team at JD Wood Richmond who guided us through a prompt and professional sale. Having sold a property barely 12 months prior and subsequently purchasing another immediately after the sale in Richmond I can genuinely say that the service we received from JD Wood is certainly one of the best we have experienced and would highly recommend.

Stu · 25 October 2019

★★★★★ 5/5

Trustpilot

I have been renting with John D Wood…

I have been renting with John D Wood for over 13 years and over this time the staff have been efficient, helpful and do a great job.

C · 9 September 2026

★★★★★ 5/5

Google

Jane is brilliant! In a world of stressful property matters Jane has kept me fully informed at every stage of the transaction and her knowledge of the property market has been invaluable. She has been a calm voice throughout and her advice has been sound. I would not hesitate to recommend her to any client in need of a professional service from a property professional.

Michael · 25 October 2019

★★★★★ 1/5

Google

John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it. For your sake, I strongly recommend you avoid them.NegativeResponsiveness, Professionalism

Serkan · 24 October 2021

★★★★★ 1/5

Trustpilot

AVOID JDW AT ALL COSTS

PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.

Bryn · 11 December 2022

★★★★★ 5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.

R · 17 April 2026