John D Wood & Co. Richmond Sales reviews in Richmond upon Thames

★★★★★ 5/5

Google

Excellent service from Jason and the team, it shows they truly care. Jason really took time to listen and found him highly professional, compassionate and knowledgeable. Thanks to Jason and wider team, I have managed to move in a lovely place in just under one week from my viewing. The team has been extremely helpful and efficient in setting everything up and they have been constantly in touch to make sure I am well looked after. By far my best experience with an estate agent.

Malina · 24 October 2023

★★★★★ 5/5

Trustpilot

My experience with John D Wood & Co was…

My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.

Hannah · 21 May 2026

★★★★★ 5/5

Trustpilot

High level of tenant service

As tenants we have been very well looked after by Massy Eslami in the Belgravia branch. She has pro-actively sought to get to know the property, head off any issues and when there have been things needed she is extremely quick and efficient at arranging the necessary works and contractors. This is an excellent level of service and we greatly appreciate it.

Alex · 6 October 2026

★★★★★ 5/5

Trustpilot

Great experience

I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him

Cliente · 20 April 2026

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough. From our very first interaction, Kate was warm, professional and really understood our needs - just an absolute pleasure to deal with, thank you!

Toby · 27 April 2026

★★★★★ 5/5

Trustpilot

Jane was extremely helpful

Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.

Jack · 8 May 2026

★★★★★ 5/5

Google

A seamless solution to renting out our property, thank you Alan and Szymon for all your care and assistance

Lynne · 16 November 2025

★★★★★ 5/5

Google

Very pleased with my experience with John D Wood & Co, Richmond branch. I worked with Dominic Murray who was very professional, courteous and proactive throughout the sales process. My overall impression of the company is that they …

Tim · 16 April 2025

★★★★★ 5/5

Trustpilot

Quick and stress-free move

I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast. He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords. Would definitely recommend him if you’re looking for a solid and efficient agent.

Zuzana · 23 April 2026

★★★★★ 5/5

Trustpilot

I had a really positive experience…

I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance. Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.

Josh · 28 August 2026

★★★★★ 5/5

Trustpilot

Great

We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.

Customer · 17 April 2026

★★★★★ 5/5

Trustpilot

Thank you to Massy Eslami, Property Manager at Belgrave Square

I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.

Caroline · 24 September 2026

★★★★★ 5/5

Google

Alan and his team did a great job, frictionless experience. Recommended.

Patrick · 16 November 2025

★★★★★ 5/5

Google

Alan Maynard at John D Wood has been outstanding. He recently valued my properties in Barnes and was professional, honest, and completely transparent throughout the lettings process. His deep understanding of the upcoming Renters Reform legislation was particularly impressive and gave me real confidence moving forward. I’ll definitely be using Alan again when my properties become available. Highly recommended!

Barry · 16 November 2025

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 5/5

Google

I recently used JD Wood to market my flat and had a very positive experience. We could negotiate flexible and mutually convenient terms, which I couldn’t do with major estate agents that were very restricted, rigid with their terms. Jessica and her team are friendly, professional and proactive. They were always reliable and attentive, not once I had to chase them for a feedback or any other issue. I would happily use their services again and can certainly recommend JD Wood Richmond.PositiveResponsiveness, Quality, Professionalism, Value

R · 24 October 2021

★★★★★ 1/5

Trustpilot

Sharp Decline in Service and Unauthorised Marketing, Disappointed with JD W Wood & Co Lettings

I let 2 properties through J D Wood & Co letting team in Belgravia, London SW1V since 2024. Over time the quality of services and customer care, accounting has plummeted. Rental statements are issued up to 7 days late; random fees are deducted, for example I got charged fees usually applied to overseas landlords although JDW have all my documents proving I am British, live in Britain etc. In addition although I negotiated clear cut service contract with JDW, they still apply randomly irregular fees opted out of. Then in 2024/2025 they restructured and their system went crazy with shifting the responsibility away from the local office I dealt with. I got so frustrated I terminated their agency. On the marketing side their letting team manager offered to visit and discuss potential letting of a property I have in Pimlico. Next thing I discovered that he went ahead and advertised the property to let without my approval. He even used other agents floor plans and pictures in the add! He was confronted after I was told about the advertisement by another local agent. JDW withdrew the advertisement and I have refused to deal with them since.

MSA · 19 January 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

Aleksandra looked after my sale immaculately from start to finish. After introducing a buyer, she tracked the process throughout. She liaised with all parties, keeping me informed and making sure there were no delays along the way, all this with good humour too. I would definitely highly recommend Aleksandra and John D Wood.

Liz · 2 June 2025

★★★★★ 1/5

Google

Incompetent and rude. We gave nearly 3 months notice that we would be vacating our flat rented through JDW prior to the end of our tenancy. We paid in full through the end of the tenancy despite vacating a month early, and asked that (since we had a two week old infant daughter at the time) they wait to start showing the property until the 60 day window prior to end of tenancy. We immediately had agents from multiple offices emailing, calling and even TEXTING at all hours asking to arrange showings despite making it clear that showings were not to start until the required window. Once showings did start, despite requesting that they block viewings together whenever possible, we would be told to vacate the flat for 30 minutes or so multiple times a day, with no consideration whatsoever for what would be required of us with a newborn baby. There were times when showings were cancelled and we were given absolutely no notice, leaving us to clean up the flat and walk around the neighborhood in the cold with our baby for no reason at all. Prior to leaving, we contacted the office and asked them about changing the utilities out of our name upon moving out (a month prior to the end of tenancy) and were instructed to contact the utility companies directly to do so. Four months after we moved out, we received an email from JDW stating that we owe money for the electric used in the month after we moved out. When we explained that we had actually checked with the office about the utilities, rather than taking responsibility for their mistake, they then accused us of ASSUMING that we could move the utilities out of our name upon moving out and that, although it was their responsibility to arrange for this agreement in writing, they had not done so and we were responsible for payment. We are landlords ourselves and would never put our properties in the hands of such a disorganized, incompetent and unprofessional group of people.NegativeQuality, Professionalism

Lindsay · 24 October 2020

★★★★★ 5/5

Google

From my initial call to the sale of my property the service and care given was exceptional. I was kept aware of everything that was going on at all times. I could ask them anything and they replied immediately. They offered expert advice. Jane was outstanding the ultimate professional her knowledge is phenomenal. And is also such a lovely lady who really held my hand through a very stressful period she did not go the extra mile she ran the marathon! I must also mention Edward who has now left but was also a star. I could not have got through this without them all.

Margaret · 24 October 2020

★★★★★ 5/5

Google

We bought a house through John D Wood's Richmond branch. Jane was wonderful to deal with. Very helpful, honest and responsive and good with the odd bit of advice about what we might be able to do with the home. She has a good blend of warmth and professionalism which made our experience very pleasant from first viewing to picking up the keys. Her team were also very helpful and responsive on the odd occasion she wasn't available. Highly recommended.

Dan · 24 October 2020

★★★★★ 5/5

Google

We worked with Tracey to sell our flat in Richmond and we were very happy with the professional service and support they gave us. We had many qualified buyers view our property and as a result we were able to achieve the asking price we wanted. I would definitely recommend, a pleasure to work with.

Dan · 24 October 2023