Trusted Agent profile · Richmond upon Thames

Jackson-Stops Teddington reviews in Richmond upon Thames

4.7

★★★★★ Excellent

857 reviews across 2 platforms

36 High Street, Teddington, TW11 8EW, Richmond upon Thames, TW11 8EW

Jackson-Stops's office in Richmond upon Thames, at 36 High Street, is rated 4.7 out of 5 across 857 reviews on two platforms, including 368 Google reviews rated 4.9.

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4.9 / 5

368

Reviews on Google

This office

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489

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Google

We have been looking for a property on rent in twickenham for quite sometime. Finally our searched got over as we got lucky in finding a place that we liked. All thanks to Jackson Stops, particularly Charlie for helping us close the deal. Charlie is prompt, efficient and a diligent young guy who knows his job. Thank you Charlie for all your support and guidance. We look forward to moving in and having a great bond with Jackson Stops. Wishing you a bright and fulfilling career ahead. Cheers! Sana

Sana · 25 May 2024

5/5

Google

My husband and I are looking to rent and walked in to Jackson-Stops almost by accident at the start of our search a couple weeks ago. Noran was super welcoming and helpful, made us feel genuinely taken care of and I felt genuinely wanted to help us. We also had a viewing that Charlie took us too, and he was really helpful and listened to exactly what we liked and didn’t like. I haven’t felt sold at AT ALL during my communications with Noran, Charlie and the Jackson-Stops Richmond team. Looking forward to finding our rental!

Clee · 25 May 2024

5/5

Google

I had an amazing process working with Kayleigh! The whole lettings process was smooth and stress-free, and I really appreciated how she kept me updated at every stage. It’s clear this estate agents genuinely care about their clients and go the extra mile to make sure everything runs perfectly. I’d definitely recommend them to anyone looking to rent or let a property!

Sienna · 1 September 2025

Agent replied · 8 September 2025

Dear Sienna, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Trustpilot

Thank you JS, Tunbridge Wells

An absolute flawless service by Jackson-Stops, Tunbridge Wells.A very special thank you to Katrin Olander for turning around my new tenancy so quickly. Katrin worked around my schedule and kept me informed of each step of the new tenancy process. From start to finish the whole experience was speedy, seamless and stress free. I am delighted to have found another tenancy through Jackson-Stops. This letting agency sets the bar high…they aim to please and are highly recommended.

Michelle · 2 November 2021

Agent replied · 22 October 2024

Dear Michelle, many thanks for reviewing our Tunbridge Wells lettings team. We're delighted you found our services absolutely flawless and will ensure your compliments reach Katrin. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

House sale Review

We used Jackson stops for the first time in January to sell our property. We chose Jackson Stops because Anthony was extremely professional, felt he was very honest and not a pushy agent.Our house sold within 24 hours of going live and exchanged contracts 7 days later.The photos and video that were taken are fantastic and attracted alot of attention very quickly which led to the speedy sale.We have already recommended Anthony and the team to friends as we are so happy with their service. Thankyou for all your help and attention that went into the sale and completion of our house! We will definitely be back if we ever have a property to sell.

Kirsty · 1 April 2021

Agent replied · 22 October 2024

Dear Kirsty, Thank you for highlighting the professionalism and expertise of our Woburn branch. We greatly appreciate your recommendation too!Best wishes from us all here at Jackson-Stops.

5/5

Trustpilot

If your thinking of selling your…

If your thinking of selling your property, and looking for a complete professional service, from valuation, marketing your property to commutation through out the sale process then give Jackson-Stop team a call at North Devon branch. They have been fantastic! they are competitively priced and offer real value money. Without doubt if I had another property to sell it would be with Jackson-Stop North Devon.

GDJR · 22 July 2025

Agent replied · 28 May 2026

Hi and thank you for your glowing five-star review of Jackson-Stops North Devon. We are so pleased to hear that you had such a wonderful experience with James, Ria and the team, and that you would definitely sell another property with us!

5/5

Trustpilot

Excellent, reliable service

We recently purchased a property through Jackson-Stop and Neil was our broker on this particular sale. Throughout the process, Neil was communicative, responsive and always made us feel like we were a priority. Managing a sale between seller and buyer can often be challenging, but Neil has a flair for meeting the needs of all parties and keeping everyone focused on reaching the best possible outcome. Overall a fantastic white-glove experience and when it comes time to list ourselves, we will be looking to Jackson-Stops.

Hailey · 21 February 2021

Agent replied · 22 October 2024

Dear Hailey, thank you for recognising our communication skills and attention to detail. Best wishes from all at Jackson-Stops.

5/5

Trustpilot

There are good estate agents out there...!

Having experienced the worst of estate agency (many times !) it was a pleasure to experience the best for a change. The old saying of you get what you pay for is certainly true - except the terms agreed with Jackson-Stops were very reasonable for what you get.From the outset, dealing with Neil and the team at Woburn was very professional and reassuring and you knew you were in the hands of people who were very experienced and knew what they were about. Having secured the sale we had been yearning several years for we then saw the real value of dealing with people who you can trust which is the very stressful post sale progression through to exchange of contracts.I highly recommend Jackson-Stops at Woburn.

Parish · 19 February 2021

Agent replied · 22 October 2024

Thank you for posting your review, recognising the proactive and professional service you received from our Woburn branch. It means a great deal to us all and I will make sure your feedback reaches Neil to share with the team. Best wishes, Jo from the Jackson-Stops marketing team.

5/5

Trustpilot

The BEST estate agents

Having been ignored by the previous agents handling my property (a 'high value', high street stalwart) I was a little apprehensive about joining a new agency. I needn't have been: Mandy and the team at J-S Cranbrook were fantastic from start to finish. The communication was outstanding with regular updates and feedback. At the outset, I received excellent advice to boost the value. There was thorough vetting of viewers to ensure no time-wasters. I felt my hand was securely held at every step. They even handled the dogs! The outcome was great: lovely buyers, a smooth transaction and will remain my agents as and when I sell again. Huge thanks to J-S Cranbrook.

Liz · 19 February 2021

Agent replied · 22 October 2024

Dear Liz, thank you for recognising the support and expertise you received from our Cranbrook branch - we will make sure your feedback reaches Mandy to share with the team. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Great, professional service

I am truly grateful for the ease and professionalism with which the team has managed my flat. They have listened and advised, and it's a comfort to know that any query will be met timely and thoughtfully. Ledj has made the effort to meet me personally and to liaise with the tenants, building a strong and personal rapport that makes communications between us all so much easier!

Tricia · 27 June 2025

Agent replied · 24 September 2025

Dear Tricia, we are very pleased to have been able to support you in the management of your rental flat, and delighted that Ledj and our team have dealt with any queries in a timely manner and with thought. Thank you for your five-star review of Jackson-Stops. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Perfect House - Jackson Stops Exeter - Thank You !

In May 2020 we found our perfect house to realise our dream to relocate from Essex to Devon. Luckily for us, the property was on the market with Richard Addington and his team in Exeter. Whilst it may seem unusual for a purchaser to write a review their handling of this sale, that finally completed in early January 2021, would have been unlikely to have concluded without the team. An absent vendor living in Asia made the transaction a little bit more complicated on top of the COVID restriction placed on us all. Richard communicated regularly and arranged access for surveys swiftly and effectively. He managed time zones and communication within the short, but at times complex chain with ease. To summerise, Richard and his team are highly-capable with a wealth of experience. I would have no hesitation in recommending them to my family and friends.

Mandy · 30 January 2021

Agent replied · 22 October 2024

Dear Mandy, we’re proud to read your review of our Exeter branch, it sounds like there were many factors that could have delayed this sale, but Richard and his team navigated you safely through to completion. Wishing you every happiness in your new Devonshire home, best wishes from all the staff at Jackson-Stops.

5/5

Trustpilot

An excellent experience from start to finish

Jane Bishop was wonderful throughout this difficult process (the sale of my late mother's house during lock down presenting both emotional and practical issues). She was easy to approach, she was quick to respond to messages, she went above and beyond in helping: for instance, she ensured that an agent went to the house weekly (even if there was not a viewing) to check on it for insurance purposes as it was an empty house. She facilitated the removal of some contents to local charities. And the house sale went through smoothly from one of the early viewings, achieving the asking price. Jane was exemplary throughout, and did not relinquish her attention to detail even after the house was under offer.

Becky · 11 January 2021

Agent replied · 22 October 2024

Dear Becky, thank you, we're enormously proud to read your review and will make sure it reaches Jane. Please don't hesitate to reach out if you need any property advice in the future. Best wishes from us all at Jackson-Stops.

1/5

Google

Called them every 2 days, gave my information and let them know that I am still waiting and after 2 weeks of not returning to my calls, they are letting me know that the house is gone.. That is simply brilliant..

Can · 23 August 2024

Agent replied · 22 October 2024

Dear Can, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team

5/5

Google

I walked into the Richmond branch looking for a long term property when I was warmly greeted by Veronika. She patently listened to my requirements and promptly shared listings which matched my search criteria. The best part about working with Veronika is that she moves quickly and responds fast. She set up appointments and ensured we on track in this competitive market. My wife and I enjoyed our experience with Veronika and strongly recommend her for your search.

Karly · 25 May 2024

5/5

Trustpilot

House sale in Rousdon

Very efficient marketing and selling of our house by the Bridport branch and we cannot thank Michelle enough for her professional but friendly approach to our sale. Despite one hiccup caused by the unfortunate death of our first buyer, the process went through smoothly and efficiently. Michelle was backed up by an excellent admin team.

Jan · 8 November 2023

Agent replied · 22 October 2024

Dear Jan, thank you for taking the time to leave a review for the staff in our Bridport & Dorchester branch, and we are pleased to hear that Michelle was able to guide you smoothly and efficiently through the sale of your home. With best wishes from everyone at Jackson-Stops

5/5

Trustpilot

Lesley from Jackson Stops is the best

We have moved around a lot and dealt with some of the worst people in this industry. But as a new tenant and having the little things ironed out and fixed as soon as humanly possible, Lesley Coppack has been absolutely outstanding. We are not sure if this is a function of not being in inner city London or what, but I don't want that to detract from Lesley's speed of service and all around competence to do a stellar job. Honestly, my wife and I cannot sing her praises enough

Jonathan · 12 October 2020

Agent replied · 22 October 2024

Dear Jonathan, thank you for taking the time to review our service, it's greatly appreciated and we will certainly pass this feedback on to Lesley.

5/5

Trustpilot

First class agent.

Matthew and his team sold our house in August 2020. They were professional, friendly, efficient and very easy to deal with. Added to that, Matt thought we could achieve more for our property than the other two agents we got valuations from. He was right. We had 8 viewings booked for the first week and it sold within four days. We can’t recommend Jackson Stops in Bury St Edmunds highly enough, they were excellent from start to finish.

Jan · 11 December 2020

Agent replied · 22 October 2024

Dear Jan, thank you for taking the time to describe your first-class experience of Jackson-Stops. Please don't hesitate to reach out if you need any future property advice. Wishing you all the best.

5/5

Google

Had a lovely experience with Roman at Jackson-Stops! Very professional and easy to deal with. While we are still searching, we find our experience with him very smooth and easy! Thank you, Roman!

Anna · 11 April 2026

Agent replied · 11 October 2026

Dear Anna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Trustpilot

5 star service

We recently sold our old home and purchased our new house with the help of Karl Ormerod from Jackson-Stops.Karl was always available to assist with questions or queries and really helped to make the sale/purchase as smooth as possible. He went above and beyond to get us to completion and we are truly grateful for his hard work. Would highly recommend.

Sumudu · 8 April 2023

Agent replied · 22 October 2024

Dear Sumudu, thank you for leaving a review and we're pleased that you thought Karl at Jackson-Stops Lancashire went above and beyond in helping you sell your home and purchase a new property. With best wishes from everyone at Jackson-Stops.

5/5

Google

My journey was difficult for searching for a flat till i meet Katie Goodman She made it easy and hopefully very easy to communicate with very professional and she really does a great fallow up thanks Katie for the great support your a star wish you all the best .

Faris · 10 January 2024

Agent replied · 9 January 2025

Dear Faris, It’s great to hear that you have had a brilliant experience with Katie. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Trustpilot

And estate agent like no other

Karl helped us to find our perfect family home, by far the best estate agents I have delt with. Karl was at our beck and call 24 hours a day and couldn't have been more helpful. Nothing was too much trouble. The service offered with Jackson-Stops felt like a bespoke personal estate agent service far above your standard estate agent.

Louise · 19 April 2023

Agent replied · 22 October 2024

Dear Louise, we are so pleased that Karl helped you to find your perfect home and that you consider our Lancashire branch to be the best estate agents you could have dealt with. We will be sure to pass onto Karl your kind words and it's wonderful to hear that you felt the service you received couldn't have been more helpful. With best wishes from all of us here at Jackson-Stops.

5/5

Trustpilot

Amended a lease …

Amended a lease in super quick time and dealt with a recalcitrant tenant who was unable to pay rent in a professional manner.

Philip · 19 June 2026

Agent replied · 24 September 2026

Dear Philip. delighted we could help you so quickly thank you for your five star review.

5/5

Trustpilot

Outstanding - Effective, proactive and professional

Jackson-Stops Newmarket office handled the sale of my mother's house for us. The property is unusual and they identified the key distinctive features, advised a well-pitched price and produced a beautiful comprehensive brochure generating even more serious interest than we hoped for. These are not easy times for the housing market but the service we received was positive and professional throughout, entirely on top of the details of the property and the negotiations. The team anticipated challenges with sound advice and understanding. Every enquiry and call was handles with admirable promptness and personal attention, steering the sale to a successful completion. Outstanding service.

Lynda · 20 November 2024

Agent replied · 28 December 2024

Dear Lynda, a wonderful five-star review for our team at Newmarket - thank you. We are pleased to hear that you received an outstanding service. With best wishes from everyone at Jackson-Stops.

5/5

Google

Alice Creighton has been an outstanding property manager. She's responsive, professional, and always ensures everything is in order. She always addresses our concerns and maintenance requests promptly and efficiently. Alice's dedication and friendly demeanor makes renting here a pleasure. Highly recommend!

Priyanka · 24 June 2024

Agent replied · 22 October 2024

Dear Priyanka, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team

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