Trusted Agent profile
★★★★★
338 reviews across 2 platforms
20-24 York Street, Twickenham, TW1 3LD, Richmond upon Thames TW1 3LD
Foxtons's Richmond upon Thames office at 20-24 York Street is rated 4.1 out of 5 across 338 reviews on two platforms, including 214 Google reviews rated 4.7. The 124 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional, punctual, polite, prompt
Five stars for Mr. Hassan Bacchus of Foxtons. He is extremely professional, polite, and reliable. He managed to find great tenants and rent out my property in only one week.
Hi Fataneh, It’s great to hear you found the team professional, punctual and helpful. We’re pleased they delivered such a positive experience. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotFoxtons wrongly extended our tenancy…
Foxtons wrongly extended our tenancy end date then withheld our deposit on non payment of rent grounds. Even after acknowledging their 'error' it took 2 months for them to correct it. The money was only returned after a letter before action for a small claims court was sent. Other customers are advised to exercise extreme caution with how deposits are safeguarded.
5/5
GoogleWe would like to express our heartfelt gratitude to Alan for his exceptional service as our estate agent. Alan was brilliant, always demonstrating professionalism, patience, and extensive knowledge. His friendly demeanor and reliability made the process of searching for a new home stress-free. Alan was consistently punctual, highly responsive, and someone we could trust completely. His dedication and honesty were truly commendable. We wholeheartedly recommend Alan to anyone in need of a trustworthy and skilled estate agent. Thank you, Alan, for making our home-buying journey such a positive experience!
5/5
GoogleDealt with Alan Groom at Foxtons Twickenham for the visits for my purchase of a flat in strawberry hill. I had actually pulled out of the sale and a big part of getting back involved was Alan‘s assistance and efficient communication. A very friendly and pleasant guy who is a pleasure to deal with! Foxtons are lucky to have him
Thank you Krish Ramsahye for your review. Sophie, Foxtons Richmond and Twickenham Estate Agents Get it done with London’s number 1!
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
5/5
GoogleI had an amazing experience renting this house, and a big part of that was thanks to Nazneen . She was incredibly kind, professional, and always went above and beyond to ensure everything was perfect. The house itself was spotless, well-maintained, and had all the comforts I needed to feel right at home. Nazneen was always available whenever I had a question or needed assistance, and her genuine care and attention made the whole process stress-free and enjoyable. I highly recommend renting from Nazneen she’s the best
5/5
GoogleFoxtons helped me sell my flat in Twickenham, and I appreciated their support throughout the process. Although there were some delays, Alan and the team kept me well-informed and were always on hand to assist. Alan's professionalism and communication made a challenging sale more manageable. I would recommend them for anyone selling in the area.
Thank you Laura Jensen for your review. Sophie, Foxtons Richmond and Twickenham Estate Agents Get it done with London’s number 1!
5/5
TrustpilotNathan was my advisor and he did all…
Nathan was my advisor and he did all for our comfort.
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
5/5
GoogleFoxtons has helped me buy my first flat, which I am delighted with. The place is fantastic and right next to the iconic Twickenham stadium. The estate agent Alan was fantastic, as he helped me and guided me through every stage of the process. I would 100% recommend Foxtons to everyone buying/selling a house.
Hi Jacques Dreyer, We are happy to hear your property search went well, and enjoy your first flat! Sophie, Foxtons Richmond and Twickenham Estate Agents Get it done with London’s number 1!
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
TrustpilotTenants experience
We were tenants in a property Sarah Kelsey managed, and were very grateful for her attentiveness and friendliness. If there was ever any issues with the property Sarah was quick to action them and they were resolved very quickly.
5/5
GoogleI had a chance to work with Foxton in the recent real estate discussion. Alan was our agent, his professionalism, attention to detail was incredible. He was able to understand the market & key endeavours envisioned for this project. His personalised inventory offering helps curate the buyers the bits they are really behind. On top Alan brings a very positive energy to work, which makes the nerve wrecking buying process more easier than anticipated. Highly recommend Foxton & Alan specially !!
1/5
GoogleFoxtons really focus on your needs and respond to you clearly and quickly while renting. Especially the two agents I worked with, Oscar and Louis, were helpful and supportive. You should get in touch with them. However when your rental contract ends then there is the big issue of getting back your deposit. Foxtons has a different department for that which is totally unsupportive and pretty unfair. To begin with, I left the flat in a good condition, house fully cleaned by my housekeeper and more to that when checking in to the flat some parts like window frames inside and outside were not painted before so I painted since I like to live in a clean and well painted house. Oven was extremely dirty and parts ripped, all fixed by myself. After a year, before exiting the flat, I painted the parts that are just in fair wear and tear status to be a good tenant. More to that I paid £320 to Foxtons for Move Out Clean which means professional cleaning. You know what, Still they blocked the deposit and after my many complains and providing evidence, they only paid back some of the amount. This process took months since they do not respond to my emails and calls. Briefly, I don’t recommend Foxtons and I heard many similar stories from other tenant about them later on, meaning it was not just me.
1/5
GoogleSTAY AWAY!! I first put my property on rent with foxtons. the manager at the Margot told me as this was the second property I was letting with Foxtons there would be no charges for 6months. This was a tactic to get my business as when the tenant was found they only wanted a 6 month let. I was told the next tenancy the discount would be applied. However, when the time arrived Margot stopped responding and then I was told that the deal was finished and they could not uphold this. As they ( Charlie) found tenants I went to foxtons again, big mistake. The tenants were awful and Foxtons did not help at all. Once Foxtons took over £5k for their fees from the rent they did nothing to help the situation with the tenants. The tenants then tried to place legal action based on misrepresentation of the property that Foxtons advertised. When I alerted Foxtons , Foxtons have tried to put the blame back on myself. I have asked for the managers details 3 time via email but still do not get it. I have request a SAR so awaiting this as Foxtons has said I did not inform them that the roof was not demised the flat ( which I did numerous times). All I have asked Foxtons for was to refund me the fees from now til the end of the tenancy so the tenants can leave ( as this is their preference) but Foxtons refuse. Honestly stay away.
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
5/5
TrustpilotThe agent
The agent, Hamad was brilliant.
5/5
TrustpilotFoxtons Estate Agents
My experience with Foxton's has been absolutely fantastic. Lauren always goes over and above to help me find my next home : from arranging multiple viewings to answering my (many!) questions, nothing is too much trouble. I feel very well looked after and I can truly recommend her friendly and professional service.
5/5
GoogleNaz was super helpful and instrumental in us securing our rental property - very professional & would definitely recommend.
Hi George Bateman, We're glad to hear you would recommend Foxtons Richmond and Twickenham Estate … More
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
5/5
GoogleThe team at Foxtons Twickenham were brilliant, they got my flat on the market within a few days and Alan had it sold for the price I wanted within a week. Alan kept me up to date throughout the sale and ensured a smooth transaction. All in all, a great experience!
Hi Boris Mills, Thank you for your review and congratulations on selling your property. Sophie, Foxtons Richmond and Twickenham Estate Agents Get it done with London’s number 1!
5/5
GoogleFrancis was a great help with selling my flat in Peldon Court - Great service!
Thank you for your review James Cargin We’re glad to hear that selling your property with Foxtons Richmond and … More
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Foxtons's Richmond upon Thames office has 338 reviews across two platforms: 214 on Google, 124 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Foxtons Richmond & Twickenham is rated 4.1 out of 5 across all 338 reviews, and 4.7 out of 5 on Google from 214 reviews, checked 9 October 2026.
Foxtons Richmond & Twickenham, 20-24 York Street, Twickenham, TW1 3LD, Richmond upon Thames TW1 3LD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.