Dexters St Margarets reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi

Jadasa was a tremendous, conscientious, and thorough resource for my wife and I as we settled into our flat managed by Dexters. The property was not in an ideal condition after the prior tenants' departure and required a lot of attention to bring things up to par. Jadasa masterfully managed the process, tactfully engaging both the owners and contractors to complete the various tasks in the most time efficient manner possible. Moving is always a gut wrenching experience but Jadasa helped ease many of the difficulties we encountered along the way. We are grateful for her help and vigilance and are hopeful Dexters recognizes her contributions to the company.

Thomas · 18 November 2023

★★★★★ 5/5

Google

I can highly recommend DEXTER in St Margarets branch, first class in all, professionalism, friendliness, efficiency, availability, navigating and delivering quick results, from start to finish, be it evening or weekend, the team is just brilliant. A big thank you to the greatest of teams: Linda (whom kept an eye on properties that matched my perfect house requirements and promptly acted), Danny Freedman (for organising the viewings), Sam Forster (for contacting the seller and passing on my offer) Steve-Leigh Simpson-Gurney (for securing the purchase and dealing with the memorandum of offer and sale and organising access to the property for survey etc and for her tremendous support from beginning to the end) Alice Harris (for the timescales and issuing the memorandum of sale and communicating with all relevant parties, and Janine Du Plooy, the sale Coordinator (We would all have been lost without her. Janine kept me updated and chased outstanding issues with no delay. Janine was so patient, quick to reply and communicate with. So grateful for Janine help.) If I could give each a 100 star review, I would.

Sandrina · 12 November 2023

★★★★★ 5/5

Google

Having been a landlord for many years, I am very happy that I to engaged with lauren at Dexters to let my flat. Lauren Bentley is always helpful, professional, responsive, and thorough. Lauren spends a lot of time explaining any questions or concerns I have regarding the new applicants,which is very reassuring. My property is let with no vacant periods and it's been a smooth and pain free process. I continue to be their client third year in a row. Thank you Lauren!!PositiveResponsiveness, Quality, Professionalism, Value

Priti · 12 November 2023

★★★★★ 5/5

Google

After 8 months long of search within the area and couple of unsuccessful attempts, finally Dexters helped us to find our first home. All St Margarets team and especially Stevie-Leigh was very helpful during the pre-sales and sales process. Due to limited time we had, we were very stressed but with the help of the team and extra efforts from Janine, we were informed on every step. We managed to get our keys on time (within 9-10 weeks since our offer accepted.) and now settling into our new home. Thank you all for being very patient with us and for all your help...

Erdem · 12 November 2023

★★★★★ 5/5

Google

I would love to share my feedback on working with Stevie-Leigh and the wonderful team at Dexter's St Margarets. My partner and I had been searching high and low for 3 months for property in St. Margarets area, during which time our low mortgage offer was due to run out and we had been unfortunate enough to have been let down by another agent and seller. I contacted Dexter's, spoke to Stevie-Leigh, explained our situation and she instantly set to work. Stevie-Leigh was meticulous in her detail and really put 110% in to finding what is now the house we fell in love with, and own! She is both knowledgeable and friendly, her professionalism was clear from the get go and at no point did she try an send any properties that didn’t fit our criteria - this stood out head and shoulders for us! As time was of the essence, Stevie-Leigh helped set up viewings in really tight timescales, was super sharp and timely with all communications and helped us keep our rate and complete in 2 and a half months. It was our pleasure to work with Stevie-Leigh, she is embodies everything that a great agent should be! Thankyou so much for your help, persistence and tenacity; we can't wait to make our house a home.

Laura · 12 November 2023

★★★★★ 5/5

Google

I highly recommend Megan Duncan-Spink from St. Margaret. My partner and I were on the hunt for our dream home in the vicinity, and we couldn't have been more pleased with Megan's assistance. She not only attentively listened to our requirements and concerns but went the extra mile to ensure our needs were met. Megan's attention to detail, responsiveness, sincerity, friendliness, and exceptional helpfulness truly set her apart. If you're in search of a dedicated and capable professional to guide you on your journey to finding a new home, Megan is undoubtedly the right person to turn to.

Tracy · 12 November 2023

★★★★★ 5/5

Trustpilot

Prompt and efficient

Stefan was great at helping us get into our rental property and dealt with us on a very human level. When dealt with issues within the property, Elizabeth from property management was quick to help deal with these and assure we were happy in our new home.

George · 19 March 2026

★★★★★ 5/5

Trustpilot

Petros Giorganios

Inspection with Petros went very smoothly. Much appreciated!!!

Areena · 12 May 2026

★★★★★ 5/5

Trustpilot

Great property management team

My family and I have several properties rented out by Dexters for a number of years now. I also have properties with different management agents and can honestly say they have been one of the best. Special thanks to Natasha Benedik for all she has done for me over the years, and the rest of her team including Lydia Beesley, Rachel Sapurco and John Miller - very proactive in getting new tenants in, quick to reply to emails and help sort out flat maintenance. All in all, a great property management team and highly recommend them.

Tonia · 8 November 2023

★★★★★ 5/5

Trustpilot

Dexters - Chris McCandlish - Outstanding Property Manager

We live in Australia and Dexters have been our managing agents since 1999. Our principal contact in the firm changed to Chris McCandlish, the Head of Property Management and I have nothing but praise for his work on our behalf. So much so in fact that, only half jokingly, I told him that if he ever fancied a move 'down under', I'd definitely employ him. He's frank in his advice, active in finding the right solutions for you and rigorous in execution. Given the distance between us and the limitations imposed by the time difference, communication is all important. Chris has again set a very high bar, he's even called me a couple of times when its either been very early or very late in the UK. In summary, I can't recall a better property manager that I've dealt with, here or in the UK, in over 24 years. Chris is outstanding and I unreservedly recommend his services. If he ever left Dexter's I'd go with him.

David · 4 November 2023

★★★★★ 5/5

Trustpilot

My experience with Dexters has been…

My experience with Dexters has been great. Since I moved in to a property, whenever I have a maintenance issue, Donalina Gargrupe/Property Manager is absolutely lovely and helpful. Most recently I had a boiler issue and Dona has been very helpful and diligent, since she got my first e-mail reporting the issue. She e-mailed and called me many times to keep me updated and kept in contact with the vendor until it was all sorted. So, a BIG thank you!

Ana · 3 November 2023

★★★★★ 5/5

Trustpilot

A big thank you

I had a great experience with Dexters Estate Agents. I rented a property through them 2 years ago, Sonia DE Abreu letting manager provided me with an amazing services from first day she knew how to keep customer happy and satisfied with her great services and a lot of patience. Each time I have an issue she helps me with great service and always make me happy.She is Amazing. Thank you Sonia. I also would like to thank Claudia De Abreu , she is an amazing person, very helpful and friendly. she helped me a lot , she provided me with an excellent great services. She knows how to keep customer satisfied, she provided me with great customer services. Honestly, I highly recommend Dextors Estate Agents. They provide high quality services to their customers. Thank you very much Sonia and Claudia for the great services you provided me . I highly appreciated. Hanan

Hanan · 2 November 2023

★★★★★ 5/5

Google

We have been looking for a house in the area and Sam has been very proactive in helping us find a suitable property. He's very pleasant to deal with and has been in touch with us on a regular basis. Even when we have sometimes felt disheartened throughout the search, Sam has come through with more potential properties. I feel we're getting closer to the home we want and with Sam's help I'm sure we'll get there soon.

Sat · 17 December 2023

★★★★★ 5/5

Trustpilot

Christian Pengelly is the best ever

I am dealing with Dexters for 5 years now, and I was not happy with them like I am now because Christian Pengelly is the head of property management. He is the best property manager I have ever dealt with. He is keen to solve every problem/ concern in the quickest time he can. He even sends the required emails during the call which I explain the problem in it. If I have the choice, Christian is the manager who I hope deal with him always, not anyone else.

Sameh · 29 October 2023

★★★★★ 5/5

Trustpilot

Can't thank Myra enough...

I have had a great experience with Dexters as my property management company, but I want to give a special mention to my property management consultant, Myra Mettam. I have been letting my property for nearly 5 years, and Myra has been my continued support during the time at my flat. Myra is fast acting, efficient, empathetic and a total delight to liaise with. Every time I have had an issue at my property (and there have been many as it is an old building: faulty boiler, blocked toilet, shower not working etc). Myra has been on hand to find a very quick solution, she really is a magic maker and I couldn't ask for more from her. Myra also often exceeds my expectations with her quick turnaround times and she is an excellent communicator. The Dexter's leadership team should feel very lucky to have her!

Yvonne · 25 October 2023

★★★★★ 4/5

Trustpilot

Natasha and her team contributed to a positive experience

Overall positive experience of using Dexters. Natasha and her team have been very good in managing the property.I have deducted 1-star due to inconsistencies between letting teams - One office forced us (renters) to pay 1 months worth of early-termination fees on the contract despite the rent going up considerably. I understand this is well within their rights but with another office I (Landlord) was told that Dexters would waive the fees for my outgoing tenant who was leaving with 1 month left on the contract so felt slightly cheated!

Ben · 25 October 2023

★★★★★ 5/5

Trustpilot

Brilliant team

Many thanks to Gaz, Alice and team for all their hard work and help with the sale of my property. Throughout all the many twists and turns they were there to move things along and Alice worked incredibly hard to make sure it was a success, going above and beyond while I was abroad. I couldn't have had better people handling it, I can't thank them enough. The whole team is brilliant and very responsive from start to finish - from marketing, to setting up multiple viewings very quickly, right through to the end. Very highly recommended.

Jennifer · 22 October 2023

★★★★★ 5/5

Google

5 stars for the excellent service and support given by the Dexters St Margarets team. Especially Stevie, who carried out the initial valuation with no hard sell or pressure. In fact, they left us alone until we were ready several weeks later and asked them to market our property. Once we had a buyer, Sam from Dexters supported us through the selling process super efficiently. Highly recommend.

Jason · 14 July 2024

★★★★★ 5/5

Google

As a landlord, I have been with Dexter's for many years now and always found the staff most helpful and professional. They have worked consistently fast to secure new, reliable tenants and responded to problems beyond their remit as the occasion has sometimes required. I'd like to thank Lauren and Rhys for their tireless and cheerful assistance this year to transition between tenants. Great communication at all times and a very friendly and efficient service. Highly recommend.PositiveResponsiveness, Quality, Professionalism

Bev · 12 November 2023

★★★★★ 5/5

Google

Dexters were very easy to deal with at every stage of the buying process. We dealt with Alex and Janine who were both always available when we needed. Alex was very flexible in allowing us multiple viewings and lovely and friendly. Janine took over from the sales side and made the process extremely smooth for us- always available, timely, friendly and took the time to explain things to me having never purchased a house before. Thank you very much!

Louise · 12 November 2023

★★★★★ 5/5

Trustpilot

Our big thank you to Natasha Bedenik…

Our big thank you to Natasha Bedenik and her team at Dexters for managing our property in the Docklands. Natasha had been looking after this property for many years while with previous agents before they were taken over by Dexters. Natasha has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompt with her responses to any queries and in providing a fantastic service. I would highly recommend Natasha and Dexters to landlords and tenants alike.

Harmander · 19 October 2023

★★★★★ 5/5

Trustpilot

Repair of Side Gate

During the repair process of a side gate, Idis Plaatjies at Dexter was very helpful in calling me to keeping me update throughout the whole process from start to finish. This included making sure I was happy with the finished replaces from repair contractor Mr Totman who did a brilliant job restoring the side gate and gave advice to maintain it. I will be happy to contact Dexter if there’s every a problem in the future and that’s the reason for 5 stars.

Patrick · 18 October 2023

★★★★★ 5/5

Trustpilot

Christian is a real problem solver

Christian is a real problem solver, sorts things out with minimum hassle - much better than previous companies.I recommend Dexters 100%

Andy · 15 September 2026

★★★★★ 5/5

Trustpilot

Danilo - 5 stars for you!

The performance of any company is defined by the performance of their employees. I didn't have great experience with Dexters to be honest initially. But since Danilo has become the property manager, everything is super smooth. Danilo is extremely professional, polite and considerate towards tenant's needs. So prompt in responding to emails and not missing any point. His communications skills are great plus he is easily approchable. He makes sure that your issues/questions are resolved and follows up on it. He is honestly the best broker I have ever dealt with. Dexters need to re-examine their staff and need to hire more leads like Danilo in order to stand out in the market. Excellency at the peak, thank you!

Swati · 13 October 2023