Dexters St Margarets reviews in Richmond upon Thames

★★★★★ 5/5

Google

Noran has been a fantastic letting agent. He found the best tenants to rent our property and took care of the entire process from start to finish. We are relocating abroad so we needed someone local to support us and Noran was excellent at helping us in completing all the documents and made sure the tenants could move in smoothly. We cannot thank him enough for the hard work and efficiency he demonstrated.

Valentina · 13 August 2024

★★★★★ 4/5

Trustpilot

Hendon property

We have been with Dextors for a few years since they took over Douglas Martin's and to be honest, initially it was very difficult as there didn't appear to be clear lines of communication, with various names being involved.However more recently, Monika has been front and centre for all of our enquiries, complaints and coounication in general and things have improved greatly.I look forward to hopefully giving 5 stars this time next year.

John · 7 August 2024

★★★★★ 4/5

Trustpilot

First tenancy experience

First of all I have no previous experience to compare with but I as per my opinion Dexters really tries to provide good service. There are minuses and pluses, but in general I have a good opinion about this company.I was checking in my apartment but it was not clean at all. Dexters could manage cleaning service of the carpets on the 24 of Dec right before Christmas.But after check in I have been receiving a good assistance from Property Management as well as Maintenance teams.Many thanks to Jada Palmer for her willingness to help, address the issues and quick communication with the owner of apartment.

Anton · 27 March 2024

★★★★★ 5/5

Google

Abby and team (Sam, Harriet and Alex) sold our flat in St Margarets. The team were very diligent and attenuative to our needs. They helped us get what we believe is the true value for our flat. They have a huge pool of buyers (all different) and for us, this truly was the differentiator. Big thank you to you and the team for all your help!

Laura · 20 November 2024

★★★★★ 5/5

Google

Abigail and her team sold my St Margaret’s property for a record price in a challenging market. They provide a top valuation compared to other local agents and delivered on it. Janine and Sam were great at managing the sale through and were always there to overcome challenges and deal with buyer queries. I would highly recommend the Dexters St Margaret’s team to anyone looking to buy, or sell in the area. 5 stars.

Elizabeth · 14 July 2024

★★★★★ 5/5

Trustpilot

Need a home? Dexter's will help

Dexter's have patience, perseverance, andPanache. I found interacting with them very easy and they were clear and helpful all the time. Tyanna is fantastic! So willing to help and was answering my questions before I'd thought of them! Great sales style, not pressured but clearly wanting to ensure it's the right fit. I felt in confident Dexter's. They have excellent properties on the books and all 3 staff members had great personality and a willingness to help. Easy to contact, kind and know their stuff

J · 18 March 2024

★★★★★ 5/5

Google

I am currently going through the process of buying a property through Dexters. Their service has been excellent, particularly Harriet Normington that has helped me in every step to make sure that I am aware of what needs to be done and supporting me in getting it done. Every phone call was answered swiftly with amazing customer service. Thank you for your excellent service!

Amine · 14 December 2024

★★★★★ 5/5

Trustpilot

Roksana has been awesome during my…

Roksana has been awesome during my tenancy and during the move out process!

Amy · 14 May 2026

★★★★★ 4/5

Trustpilot

My flat has been managed by Dexter…

My flat has been managed by Dexter since 2006. For the past 20 years, my experiences with them are generally good, but I did need to look at the repair tasks carefully to make sure they are not the repeative ones.

FW · 28 September 2026

★★★★★ 5/5

Trustpilot

Smooth renting journey

My partner and I have been renting with Dexters for just over a year. The experience so far has been very smooth - particularly on the property management side where Petros Giorganios has been on hand to resolve maintenance issues.

Conor · 17 June 2026

★★★★★ 5/5

Trustpilot

Would highly recommend Alistair if you want an active agent to represent you!

Would highly recommend Alistair if you are buying or selling a property. He is professional, reliable and will work tirelessly to ensure the client's preferred timescales are met and happy to assist the clients and third parties involved in the transaction. Thank you for your help in assisting with the recent transaction and look forward to working with you again in the future. Bhavna at Chadwick Lawrence Solicitors

Bhavna · 2 October 2024

★★★★★ 5/5

Trustpilot

Helpful and responsive.

I had a very smooth experience with Dexters. Especially helpful was Charlotte who arrived early to work on the weekend to accommodate my movers time and Emika who was very understanding and accommodating of my complaints to the building management!

George · 28 September 2026

★★★★★ 5/5

Google

We had an outstanding experience with the sale of our house thanks to Sam. Sam was very knowledgable of the market and the area, he guided us with the right information. Moreover, the potential buyers visited our house was always on brief, and in just 2 months we sold our house, in a slowing down market. He was also always available and responsive to help if needed, and kept up updated when needed. Thank you so much Sam and Dexters team.

Ozge · 15 February 2024

★★★★★ 5/5

Google

Thank you to the Dexters team in St Margaret’s for making my first time purchase, a supportive one. A special mention to Alex for supporting the communication between all parties, and ensuring that I have been well informed along the way. I’ve been pleased with how accommodating the team have been with me visiting the property 3 times. I look forward to completing soon ☺️.

Kimberley · 4 November 2024

★★★★★ 5/5

Trustpilot

Great service and very helpful

Rai Gega was very helpful throughout the tenancy change. He communicated clearly and made the whole process smooth and straightforward. Thank you for your help!

Jingqi · 17 September 2026

★★★★★ 5/5

Google

Thank you to Artimis for supporting our property search, she understood our needs and is very proactive in her follow up!

Olia · 8 October 2026

★★★★★ 5/5

Trustpilot

It all comes down to the individual…

It all comes down to the individual agent you have as your contact, and I count myself very lucky to have Fahima as my contact. I have been with Dexters for many years and have had good experience over the years, but I find that Fahima is outstanding. My wife and I met her at the apartment and found her charming. She has also dealt very proficiently with a contractor who did a very poor job and who were uncooperative in returning to remedy the problem (and who in my opinion Dexters should never use). Eventually I gave up with them, and Fahima found a very satisfactory alternative who was new to Dexters. In my opinion she is a great advertisement for Dexters.

David · 17 January 2024

★★★★★ 5/5

Google

We had been looking for a property in the St Margaret's area and had the pleasure of meeting Sam Forster who showed us around a few properties. He also showed us a wild card Town house and both myself and my girlfriend were very impressed by his choice. Sam helped us through the process and even after the property fell through he showed us other properties and kept us informed and updated on the original one which eventually came back on the market and with his help we got to put an offer in and will now hopefully complete very soon. Throughout Sam was very proffesional and would always communicate how things were going as the process of buying moved on. Many thanks to him and the Dexters team.

Phillip · 16 January 2024

★★★★★ 5/5

Google

Rhys is just incredible! Incredibly efficient, friendly, professional, understanding and flexible. Living abroad meant I was not able to supervise the whole letting process and Rhys took everything in charge finding tenants immediately and making all the arrangements in record timing. I couldn't have been luckier than having Rhys accompany this whole process. I recommend Dexters 1000% they even had to deal with my late night questions on the week end! Rhys your the best thank you!

Rhiannon · 16 March 2024

★★★★★ 5/5

Google

Noran and team was a great help to find the ideal apartment with minimal search and made the process very smooth.

Thomas · 16 February 2026

★★★★★ 5/5

Google

We found a property to rent in St Margarets thanks to Dexters. Charlie was a big advocate for the local area and helped us to narrow down our search criteria. I really appreciate his prompt communication and flexibility when it came to arranging viewings and making an offer. The whole team at Dexters in St Margarets have been very helpful and sympathetic.

Geoffrey · 20 November 2024

★★★★★ 4/5

Trustpilot

Been in the apartment since Sept last…

Been in the apartment since Sept last year I won’t lie there where some issues that got me angry I.e Mould, the house heaters , where to mount my bike to name but a few but am happy to say that from the moment I got in touch with Poppy he really made sure that all the issues are sorted out, he is prompt in answering emails and following up. Latest was the fridge issue I had to send him mail to thank him for the effort. I thought I should put my appreciation here.

Collin · 22 May 2025

★★★★★ 5/5

Trustpilot

Helpful, diligent and polite

I am a landlord and recently asked Dexters, specifically Neil Plit, if they could or orchestrate activity to meet the new fire door regulations. Neil has been exceptionally accommodating and kept me updated every step of the way. Neil was also very helpful, efficient and empathetic when there was a pipe leak in the last year. Their contractors are always first rate and diligent in their work.

Eldritch · 24 August 2024

★★★★★ 1/5

Trustpilot

Dear Dexters (Asma Chughtai

Dear Dexters (Asma Chughtai, Customer Relations Team ), I can confidently say I’ve been a good tenant. We’ve consistently paid rent, and there have been no issues during our one-and-a-half-year stay. Although there was a three-month renovation for one of the bathrooms (located in our bedroom), which I can’t currently use, nothing else has been broken. I am writing to express my concern about the experiences I have endured over the past year and a half as a tenant at 55 Queens Gardens. The consistent stress arising from unilateral practices during our tenure has been evident in numerous email exchanges, covering everything from trivial matters to emergency situations. Throughout, we have consistently adhered to your preferred methods of resolution.The issue lies in the inconsistent workflow and frequent turnover of personnel, coupled with the frustration of not receiving responses for at least a week. It’s noteworthy that notifications from Dexters about various situations are often last-minute, creating an unfair and stressful environment.Despite having a 2-year lease agreement, we terminated our contract with Dexter’s on November 8th due to the conclusion of the contracts between Dexter’s and the landlord. We meticulously followed the outlined rules in the contract for handover. However, we are perplexed by the continuous delays in receiving responses.We have heard that the landlord raised concerns about wall paint (for which we had a permit and left in good condition) and water marks related to the laundry and dishwasher machine (in the same condition as when we moved in). We submitted references by comparing the check-in and check-out lists, and our position, asserting that there are no discrepancies, has not been addressed in any of the numerous emails. The latest email received last Friday stated that we would receive results this Monday. However, we sent another email yesterday and have yet to receive a response from Paul, the senior representative, causing additional concern.The points I wish to convey are: 1. Why haven’t we received a response regarding the evidence we submitted, questioning why we should pay for costs not in line with the contract rules? 2. Why is there a consistent delay, and why do we have to continually send emails, pleading for a response? 3. I am appealing to the stress and unfairness I am currently experiencing in this situation as a tenant with Dexters.Could you please provide assistance in resolving this matter promptly?Sincerely,Hyo Joo Lee

Hyo · 15 December 2023