Dexters Richmond reviews

★★★★★ 2/5

Trustpilot

Absolutely useless team of managing…

Absolutely useless team of managing agents. Always take forever to reply to your emails/calls. Constantly making out everything is our fault. We had a 20 year old bath in our flat, a small crack appeared and when we reported it, they said we were liable to buy a new one. Thankfully I know my rights and this constitutes ‘fair wear and tear’. However, they dug their heels in and it took over a month for them to replace it, at one point they suggested we go 50/50.

Gannit · 20 November 2025

★★★★★ 5/5

Google

Mia has given us very good advice and a professional service whilst she secured a very good tenancy for us. Mia always follows up on any potential issues and is a good problem solver and gives honest advice which we always appreciate. She is enthusiastic and true to her word. We can thoroughly recommend her and she is a positive and articulate asset to Dexters Estate Agents. Mia is hard working and consistent in what she does. We have no hesitation in reommending her Keep up the good work Mia.

Denis · 27 January 2024

★★★★★ 1/5

Trustpilot

Cold water during winter…

Renting with Dexters in a north west property that has central heating. Me and my neighbors in the higher floor often experienced the hot water issues during evenings despite the weather is getting very cold recently - Dexter claimed the issues are fixed and reassured, and indeed I had some lucky weeks that didn’t need to take cold showers, however, here we go again, the issue is back and we again only have cold water, in the evening with freezing weather outside. The building is not really well managed I’d say, and despite it took two week to investigate the issues, it persisted, so if you rent with Dexters, be prepared to deal with 100 issues constantly and inconvenience.

Julie · 16 November 2025

★★★★★ 4/5

Trustpilot

Been in the apartment since Sept last…

Been in the apartment since Sept last year I won’t lie there where some issues that got me angry I.e Mould, the house heaters , where to mount my bike to name but a few but am happy to say that from the moment I got in touch with Poppy he really made sure that all the issues are sorted out, he is prompt in answering emails and following up. Latest was the fridge issue I had to send him mail to thank him for the effort. I thought I should put my appreciation here.

Collin · 22 May 2025

★★★★★ 5/5

Google

Charlotte Bigsby has been brilliant - really quick responses and always helpful and informative. Thank you!!

Jess · 16 March 2026

★★★★★ 5/5

Trustpilot

Peckham office

Beyonce at the Peckham office was great! Beyonce was patient, honest and helpful throughout our search. We'd go back to her again!

Rhys · 17 September 2026

★★★★★ 5/5

Trustpilot

Petros Giorganios

Inspection with Petros went very smoothly. Much appreciated!!!

Areena · 12 May 2026

★★★★★ 5/5

Google

Charlotte Sparkes has been most helpful and efficient in the journey of selling my flat.

Christina · 19 March 2026

★★★★★ 5/5

Trustpilot

Quick deposit release

Huseyin Tas made our moving process very smooth.

Oscar · 12 May 2026

★★★★★ 5/5

Google

I have used Dexters as an agent for two years now but for the past year had unfortunately experienced difficult tenants. Kieran specifically has been amazing helping to navigate all the issues I had encountered which has been a God send, and Katie found my new wonderful tenant swiftly. I am now grateful to have a fresh start with a new tenancy. Shout out to Mia, Richard and the team for your patience and support too. Thanks Team!

Tess · 25 May 2025

★★★★★ 1/5

Google

Edited on request of manager: Found a lovely flat with Dexters to rent and my offer was accepted. I thought things would go well, but I had so many issues with reference checks and data entry issues on their side (which only their referencing company informed me of, Dexters brushed over it) I decided to withdraw as the errors made were causing delays and a lot of stress. They agreed and said my holding deposit would be returned. It was sent in the end, which is the part I have edited, it was still late to arrive. Unfortunately despite the holding deposit being returned after chasing several times, I do feel it's important to keep this review up, as I DID lose out on a property I wanted and almost lost my gurantor due to the admin errors made by Dexters, which were largely brushed under the carpet and no resulotion or apology given.

Natalie · 17 October 2025

★★★★★ 5/5

Trustpilot

Christian is a real problem solver

Christian is a real problem solver, sorts things out with minimum hassle - much better than previous companies.I recommend Dexters 100%

Andy · 15 September 2026

★★★★★ 5/5

Google

Katie was fantastic in helping us with property viewings in Richmond. She really listened to what we were looking for and made sure the properties in Richmond suited us perfectly. Couldn’t recommend her enough!

Katherine · 22 September 2025

★★★★★ 5/5

Google

I had the pleasure of working with Oliver, and I can confidently say he is a professional and extremely helpful agent. He was always responsive, attentive to my needs, and guided me through the process with great care and expertise. I highly recommend Oliver to anyone looking for a reliable and knowledgeable agent. Thank you, Oliver, for all your hard work!

胡锦钊 · 25 October 2024

★★★★★ 2/5

Google

Well Dexters lose another star. Rude woman called today demanding rent that was one day late after a consistent payment record. Basic politeness completely missing. We recently worked with Mia Hicks at Dexters to secure a rental in downtown Richmond. She was helpful and persistent in getting us a viewing and moved the process forward quickly in a competitive market. Follow-up. The house ended up being a mess with many issues due to neglect by the landlord. It also turned out that the boiler was electric which meant that we had to freeze during the winter or go bankrupt. The many issues were not disclosed by Dexters before we moved in. However, they have been quite responsive in fixing problems. The landlord will not update the boiler though, so we'll be moving out before next winter.

Jonathan · 24 October 2023

★★★★★ 5/5

Google

We chose Dexters from a small selection of ‘excellently’ reviewed agents to sell our 1 bedroom flat In Cardigan Road, Richmond. Every single contact I made with their office was responded to. This started with Nick's first first, demonstrating his expert local knowledge to our sales completion managed brilliantly by Alistair! Choosing an agent felt daunting. It seemed little separated the well decorated Estate Agents, so what do you look for? We decided that our choice would be made on how we were treated beyond the initial valuation by the manager's team. We wanted to be led by an expert, well managed business in a clear, honest and proactive manner. Nick Blair, the sales manager, provided an excellent local assessment and strong valuation in the first instance. Whilst we deliberated about which agent to choose Nick was fully contactable (with great ease). He was always happy to share his thoughts and opinions in response to my multiple enquiries. His colleagues in his office ensured every call and email I sent was answered within 1 working day. This initial start totally outperformed the other 2 agents we had spoken to, and received valuations from, so without hesitation we signed with Dexters. Upon instruction the marketing material was organised swiftly and produced to a high standard. Nick’s team, led Taif Kassim, provided weekly updates, both by phone and email. She shared interesting insightful data, providing click rates on the online advert and converted actual requests to view. Their sales tracking system confirmed the proactive reach-out the sales team were making on our behalf and ultimately her expert knowledge confirmed the conversion rates supported the price Nick started us at. Taif ensured the enquiry and viewing procedure was smooth, extremely well communicated, and stress-free. When our property went under offer, we were then introduced to Alistair Maclean. Alistair is the sales support manager and was absolutely great to work with. His service has been highly efficient, he is ALWAYS so proactive and reassuringly in control. He had control of the final complicated legal moments ensuring our stress free completion, as always on time and managed with a smile in his voice. Thank you to each and every one of you, not just the heroes of my testimonial. Brilliant team work!

Housing · 24 October 2023

★★★★★ 5/5

Google

The service and support I received from Dexters during the sale of my flat was honestly faultless and Nick priced my property brilliantly. What we all had thought would be a fairly straightforward/quick process , became one with unexpected complications and huge delays which we had little control over... but thanks to Alistair and Jenny (who were both exceptional)- I was kept calm and reassured through it all! Their level of communication and contact was exemplary and I am so grateful for their support throughout the sale. Highly recommend.

Priya · 24 October 2023

★★★★★ 5/5

Trustpilot

Good service

Many thanks to Sophie Sheppard, she was extremely helpful and receptive. She has been an excellent property manager for us.

Edyta · 14 September 2026

★★★★★ 5/5

Google

I had a great experience working with Katie at Dexters in Richmond. This is my second experience working with Dexters. Katie is very professional, experienced, knowledgable and always available to answer any questions that I had. Her top notch communication and detailed feedback and discussions post viewings were very helpful. In particular Katie's patience and support in this journey was most invaluable and highly appreciated. If you are looking for someone who genuinely cares about helping you finding the right property, she is the one. In my experience she is by far the most sincere lettings professional in the market.

Hassan · 9 April 2025

★★★★★ 5/5

Google

Charlotte was a pleasure to deal with. Very helpful and efficient.

Jo · 26 March 2026

★★★★★ 5/5

Google

Katie was incredibly helpful in helping me find a flat for my sister! She was very responsive and worked hard to help us find a great place in the midst of a chaotic rental market. She took so much care to find the best options and work with us to get all the complicated details (on our end) sorted. Highly reccomend!

Bailey · 23 September 2024

★★★★★ 5/5

Google

Mia from Dexters has gone above and beyond, so helpful, understanding and knowledgeable, I would highly recommend Mia to help you with your property. Jacqueline

Jacqueline · 21 November 2025

★★★★★ 5/5

Trustpilot

Worked with several Dexters branches…

Worked with several Dexters branches for coming on year and half now , found them to act quickly and efficiently in marketing rentals. I’m writing review to give recognition to Kier Marie Howard as well as Christian Pengelly whom support on Maintence of the flats I have with dexters, their work has been a real credit in keeping both tenants and landlord happy. Thank you

Customer · 16 September 2026

★★★★★ 5/5

Trustpilot

Thank you Monica

The inspection of my flat was carried out by Monica Piszczyk. I was impressed by her professionalism, which she matched with due understanding for long tenure, I have been in my flat for what will be 20 years in November and past experience has not always been as positive. The only issue I reported was dealt with swiftly and with complete satisfaction.

ROSALEEN · 18 February 2026