Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am a new buy to let investor and I found Joe to be friendly and welcoming from the outset. Throughout the tenant finding process he was quick and upfront in answering any questions. The team made everything so simple.
Jamie · 11 January 2019
Agent replied · 9 January 2025
Dear Jamie, Thank you very much for your great review regarding our Kew Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 4/5
TrustpilotTalullah at Dexters
Talullah at Dexters has always been really prompt at responding to issues, no matter how small, and she is friendly, and helpful on the 'phone.
Fiona · 2 August 2022
Agent replied · 22 October 2024
Dear Fiona, Thank you for taking the time to leave such a lovely review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAbsolutely terrible service
Absolutely terrible service. They want you to pay immediately, but when it’s their time to respond they take ages. They are taking more than a month to return my deposit (>2000£).
K · 13 September 2021
Agent replied · 22 November 2024
We are disappointed to read your review. Can you please email us at customerrelations@dexters.co.uk with more information so we can look into this further for you. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotWonderful service from Natasha
Wonderful service from Natasha. Responsive and helpful through the whole process. Thank you!
Paul · 22 August 2023
Agent replied · 22 October 2024
Dear Paul, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGood, attentive service
Good, attentive service by Taylor, Donalina and Sonia.Would recommend.
Robs · 26 November 2023
Agent replied · 22 October 2024
Dear Robs, It’s great to hear that you have had a brilliant experience with our Team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDexters, Tufnell Park. Hopeless.
Hopeless, you spend an hour with their top sales guy who then passes on nothing to a kid in his first suit who doesn't even know where the boiler is.
Mr · 16 October 2021
Agent replied · 22 October 2024
Dear Mr Steve. We are sorry to hear that your experience with us didn’t go as planned and would be keen to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotRasel helped me immensely
Rasel helped me immensely. Super professional and makes the whole renewal process a breeze.
Terry · 14 July 2023
Agent replied · 22 October 2024
Dear Terry, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRasel Islam Was good at communicating…
Rasel Islam Was good at communicating the whole time when sorting a renewal contract
Consumer · 10 July 2023
Agent replied · 22 October 2024
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilotprofessional approaches
Me members of staff are very Very helpful and professional.
Kin · 20 October 2023
Agent replied · 22 October 2024
Dear Kin Tse Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilotconstant updates and feedback following…
constant updates and feedback following recent floodfrom Kiera
Vic · 4 December 2023
Agent replied · 22 October 2024
Dear Vic, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe engineer is so nice
The engineer is so nice, very patient and experienced.
David · 22 April 2025
★★★★★ 5/5
TrustpilotRasel Islam Is great
Rasel Islam Is great. Makes tenants feel valued and communicates everything well.Rhys & Maria
WONDERKID · 15 June 2023
Agent replied · 22 October 2024
Dear Rhys & Maria, Thank you for your 5 star review and kind comments regarding Rasel. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotNatasha has always been helpful with my…
Natasha has always been helpful with my property letting
Donald · 20 October 2023
Agent replied · 22 October 2024
Dear Donald, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMr. Rhys Davies - Dexters
I can strongly recommended Mr. Rhys Davies.He was very helpful and makes things as easier for me as it could be.I really appreciate it.Dr. Jaroslaw Matuszak
Jaroslaw · 10 March 2022
Agent replied · 22 October 2024
Dear Jaroslaw, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent commununication- great…
Excellent commununication- great understanding of the stress and importance of house sale and very good between sale and first viewings.
Silvi · 21 November 2022
Agent replied · 22 October 2024
Dear Silvi,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Martina
Great service from Martina, she was extremely helpful!
Tisya · 9 November 2023
Agent replied · 22 October 2024
Dear Tisya, Thank you for taking the time to leave a wonderful 5* Google review. Martina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotSpam
I continue receiving letters from those guys almost every week. They send to everyone in my building.
Felipe · 5 March 2023
Agent replied · 22 October 2024
Dear Felipe, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you and have your address removed. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Property Management
I have a property in Bermondsey which has been managed by Dexters for the last 3 years under a Premium Management service.My contact at Dexters is Senior Property Manager, Leanne Clarke. I have always found her to be extremely helpful, reliable, resourceful and responsive. Her customer service and attention to detail are second to none and she does a fantastic job. She is a great ambassador for Dexters.
Jennie · 11 October 2019
★★★★★ 5/5
TrustpilotGood experience with Dexters and Shayan
Good experience with Dexters and Shayan. Very efficient, focused, hard working and helpful!
AP · 26 June 2023
Agent replied · 22 October 2024
Dear AP, We really appreciate you having taken the time to post this review. I wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilothelpful agency
We have used Dexters for years and Sonia d'Abreu has always been helpful
J · 19 June 2023
Agent replied · 22 October 2024
Dear J M, , Thank you for your wonderful review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Josh
Great service from Josh - would definitely come to him again
Peter · 7 August 2023
Agent replied · 22 October 2024
Dear Peter, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAn absolutely amazing company to deal with - Luke and Gary have outdone themselves. I felt looked after and had a lot of faith in their services. I have my dream home thanks to their hard work!
Assistant · 26 October 2018
Agent replied · 24 October 2024
Dear Laura, I am writing to say thank you for your kind comments about the service you received from our Kew Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
TrustpilotHighly professional and friendly team
Highly professional and friendly team. 10/10 would recommend!
UK · 16 October 2023
Agent replied · 22 October 2024
Dear UK booker, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI got a call from Narayan about a place…
I got a call from Narayan about a place that met all of my requirements. In the same day everything was wrapped up. Excellent service!
Kelvin · 14 February 2022
Agent replied · 22 October 2024
Dear Kelvin, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
