Trusted Agent profile · Richmond upon Thames
★★★★★
2,454 reviews across 2 platforms
2 Mortlake Terrace, London, TW9 3DT, Richmond upon Thames, TW9 3DT
Dexters's office in Richmond upon Thames, at 2 Mortlake Terrace, is rated 4.3 out of 5 across 2,454 reviews on two platforms, including 350 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotEffective Sales Progression
Excellent communication enabled a tricky job to get over the line
Dear Tom, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPrompt Response to query
I received a very prompt, thorough and polite response to a query.
Dear Judith Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAmazing customer service
Amazing customer service, property managers are more than helpful and act very fast
Dear Aga, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMyra
MyraThank you for always dealing with issues or updates in a caring way.
Dear Ellis, We really appreciate you taking the time to leave such lovely comments about Myra. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI would not trust Dexters with…
I would not trust Dexters with anything.They are playing games behind your back and lie.Experience with Jack in Battersea office is so bad and shameless.Dont believe the good reviews they are not genuine.
Dear Simon, I am sorry to read your review in regards to your recent experience with our Battersea team. As we have been unable to locate your details, please can you contact me at customerrelations@dexters.co.uk with further information. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotI have an amazing experience with Ida…
I have an amazing experience with Ida Curiac! She is very responsible and patient to my questions. Thank you for helping me find a best place to live!
Dear Ailin, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe Dexters team were great
The Dexters team were great, from start to finish they were always on hand to help where they could to help progress the process.
Dear Joe,Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSuper helpful and great communication
Super helpful and great communication. Very happy with all the help from Shayan Waziri, thank you!
Dear Isabella, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotTo go agency
Very helpful people. Seems like they know what you need and work with suggestions around your expectations.
Dear Akos, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBailey couldn’t have been more helpful…
Bailey couldn’t have been more helpful and responsive; thank you so much!
Dear Matilda, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotBunch of spammers
Dexters appear unable to manage their database effectively and continue to send unsolicited emails even after I asked them to remove me from their mailing list. Would not trust them with my property/rental.
Dear Michael, I am sorry to hear that you have been receiving contact from us which you have not wanted. If you could please email us at mydata@dexters.co.uk with your details, I will ensure that we remove your personal information. Kind regards, Evie Fisher Customer Relations Team
1/5
TrustpilotThe worts agency so far
The worts agency so far, please don’t bother to say ,,we sorry to hear that let us help,,!!!
I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI am very satisfied with Nadia's…
I am very satisfied with Nadia's service, she is so professional and efficient
Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI am a new buy to let investor and I found Joe to be friendly and welcoming from the outset. Throughout the tenant finding process he was quick and upfront in answering any questions. The team made everything so simple.
Dear Jamie, Thank you very much for your great review regarding our Kew Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Mollie De-la-haye Customer Relations Team
4/5
TrustpilotTalullah at Dexters
Talullah at Dexters has always been really prompt at responding to issues, no matter how small, and she is friendly, and helpful on the 'phone.
Dear Fiona, Thank you for taking the time to leave such a lovely review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAbsolutely terrible service
Absolutely terrible service. They want you to pay immediately, but when it’s their time to respond they take ages. They are taking more than a month to return my deposit (>2000£).
We are disappointed to read your review. Can you please email us at customerrelations@dexters.co.uk with more information so we can look into this further for you. Kind Regards Asma Chughtai Customer Relations Team
5/5
TrustpilotWonderful service from Natasha
Wonderful service from Natasha. Responsive and helpful through the whole process. Thank you!
Dear Paul, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGood, attentive service
Good, attentive service by Taylor, Donalina and Sonia.Would recommend.
Dear Robs, It’s great to hear that you have had a brilliant experience with our Team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDexters, Tufnell Park. Hopeless.
Hopeless, you spend an hour with their top sales guy who then passes on nothing to a kid in his first suit who doesn't even know where the boiler is.
Dear Mr Steve. We are sorry to hear that your experience with us didn’t go as planned and would be keen to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotRasel helped me immensely
Rasel helped me immensely. Super professional and makes the whole renewal process a breeze.
Dear Terry, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRasel Islam Was good at communicating…
Rasel Islam Was good at communicating the whole time when sorting a renewal contract
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilotprofessional approaches
Me members of staff are very Very helpful and professional.
Dear Kin Tse Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilotconstant updates and feedback following…
constant updates and feedback following recent floodfrom Kiera
Dear Vic, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe engineer is so nice
The engineer is so nice, very patient and experienced.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
