Trusted Agent profile · Richmond upon Thames
★★★★★
2,454 reviews across 2 platforms
2 Mortlake Terrace, London, TW9 3DT, Richmond upon Thames, TW9 3DT
Dexters's office in Richmond upon Thames, at 2 Mortlake Terrace, is rated 4.3 out of 5 across 2,454 reviews on two platforms, including 350 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotDexters Support
Busra and Paula (Baptista) were incredibly helpful and attentive. They reassured us and kept us updated throughout the process
Dear AR, Thank you for taking the time to leave a wonderful 5 star review. The team will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI recently let my apartment through Dexters in Kew and could not be more impressed with the service from the whole team, Marc, Sebastien and Shan! They are highly proactive and get the job done in a professional and timely manner. Keep up the great work!
Dear Dean, Thank you very much for your great review regarding our Kew Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleI can not recommend Dexters in Kew more highly, liaising with both Beth and Joe on a regular basis is not only a pleasure but completely trouble free, going above and beyond on many occasions. Exceptional!PositiveResponsiveness, Quality, Professionalism, Value
Dear Kim, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotDexters letting team
Dexters letting team (Lucy and Sonia) were so supportive throughout with suggestions and sourcing trades to prep a flat for rent
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFelix at Dexters was great to work with…
Felix at Dexters was great to work with and was professional in his handling of the sale of our property
Dear Maya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat team!
I really appreciate Megan and Verity's assistance especially when we had some unexpected setbacks.
Dear Janice, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOutstanding
I was supported by Tyler Dennis and he went above and beyond to support us. I will return as they were outstanding. Couldn't have asked for better support. Thank you.
Dear Claudia, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you for being professional
Suportive, kind and procedures attitude. Always here foe me. Nothing but happy with Donalina
Dear Desislava, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotA good estate agent is good for everyone
A good estate agent is good for everyone. Dexters are. When standards are dropping, it is wonderful to find a company that cares
Dear Mr Alan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat Experience
The St. John’s Wood office was incredibly helpful in assisting with buying my property. Extremely friendly, diligent & helpful. Came away very grateful I came across the St John’s Wood office. Couldn’t recommend them more!
Dear Serag, thank you for your 5* review. We are pleased to read that you have had a great experience with our St John's Wood office and hope we can be of assistance in the future. Kind Regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDexter's have let 2 flats for me for…
Dexter's have let 2 flats for me for over 5 years. They are really good.
Dear Niall, Thank you for leaving a 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotNightmare
My nightmare and my daily struggle for almost a month. It's just impossible to deal with the agency. They keep delaying responses and adding new people to the conversation causing it to be extended to almost a month. I've spent so many hours and money with solicitors for something that is simple. I would give less than 1 star if I could. It's just extremely disappointing.
5/5
TrustpilotDexters Rob Curtis in Lettings looks after my…
Rob Curtis in Lettings looks after my flat beautifully, very reliable and thorough. Highly recommend.
Dear Simon, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKarishma AMIN
Karishma approah to business was no nonsense approach - was breathe of fresh airvery helpful and penty of resources
Dear Mr M Radia, Thank you for taking the time to leave a wonderful 5 star Google review. Karishma will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters take customer service…
Dexters take customer service seriously! ….and it pays to do so in the short, medium and long term.
Dear Customer, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat help in my rental search for me and my fiancé. Had a lovely woman Katie being especially helpful in our search for our first home.
Dear Ethan, Thank you for taking the time to leave a lovely review regarding Katie. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotStarted bad but getting better
Started badly but they were responsive and so I am changing my rating in the hopes that this turn around continues.
Dear Rajan, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI want to thank both Dexters and dear…
I want to thank both Dexters and dear Mia Hicks for the great experience I had while getting my new place to live. Everyone was so helpful about everything. Many thanks
Dear Ali, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotA big 'thank you' to George at Hendon…
A big 'thank you' to George at Hendon for all his help with the sale of our property.
Dear Peter, We appreciate you taking the time to leave a great review regarding your experience with George, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI recently bought a property listed…
I recently bought a property listed with Dexters Richmond. They were very professional and swift throughout the process. Perfect combination of a warm personal approach with efficient professionalism. Particularly true for Katrina Touzakova!
Dear John. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotJadasa helpful in multiple situations
Jadasa helpful in multiple situations - prompt answer and always follows up
Dear Francesco, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotTaking you to the wrong property hoping…
Taking you to the wrong property hoping for a sale when it is not even the property you wanted to see. The MD is crazy also, sending rude emails and forgetting to remove you off CC.
Dear Dino, I have tried to trace your name on our database but have been unable to find you. If you could give me some further details along with your full name and email address, I can then look into this for you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotResponsive
Responsive, proactive, helpful, decent and pleasant to deal with. Thank you especially to James Christie.
Dear Alison, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service and very good fees
Excellent service and very good fees. Thanks
Dear Jayne, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
