5/5
TrustpilotFriendly and helpful!
Tamara Price at Chesterton South West Lettings was really friendly and helpful in assisting us putting an offer forward. Would definitely recommend!
Agent replied · 23 October 2024
Thank you for sharing!
Trusted Agent profile · Richmond upon Thames
Chestertons Richmond reviews in Richmond upon Thames
★★★★★
2,363 reviews across 2 platforms
23a Friars Stile Rd, Richmond, London, TW10 6NH, Richmond upon Thames, TW10 6NH
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 23a Friars Stile Rd, is rated 4.6 out of 5 across 2,363 reviews on two platforms, including 231 Google reviews rated 4.9.
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleLucas and Kerri-Ann were awesome in helping us secure a dream home in the perfect location. They were friendly, responsive, knowledgeable, and showed tremendous care throughout the process. Our family is so grateful!
5/5
TrustpilotExceptionally helpful [ Max West]
Exceptionally helpful [ Max West] and well facilitated process . I feel very confident in letting my property through Chesterton's office. I have always had very rapid response to any queries . This is very important as I live 200 miles away. Hilary Harris
Agent replied · 23 October 2024
Hi Hilary, thank you for sharing your experience with Max and the team. Should you need anything else, please do not hesitate to get in touch. Best wishes!
4/5
TrustpilotFriendly & professional
Abbie was really helpful and responsive throughout the process of finding and securing a rental - thanks Abbie!
Agent replied · 23 October 2024
Thank you for your review!
5/5
GoogleJess has been amazing from start to finish. She has kept in contact with me the whole time, replied extremely promptly and has been able to answer all questions I have had. She has made the process extremely easy and stress-free! Thanks so much Jess
5/5
TrustpilotStraightforward and easy process
Amanda recently helped my partner and I with a tenancy transfer so that we could move in together. She was efficient in updating us, and made a pretty complicated process straightforward and easy!
Agent replied · 23 October 2024
Hi Hayley, thank you for the great review and sharing your experience with Amanda. We are so glad she was helpful and efficient. Wishing you all the best.
5/5
TrustpilotGood process, timely response
Tenancy contract came up for renewal. Sharn Murray-Aguilar managed the process well, kept me up to date on progress and liaised well between me and the tenant to get a good outcome quickly.
Agent replied · 23 October 2024
Hi Lior, thank you for your review and renewing your tenancy contract with us. It's great to hear that Sharn made the process an easy one. Wishing you all the best!
5/5
TrustpilotGreat service from everyone I spoke…
Great service from everyone I spoke with at Chestertons during what was a very challenging time personally. Huge thanks to the team at Chestertons for their help during my length property search. Them opening my eyes as to what I was really looking for has helped me secure a very pretty home for myself.
5/5
TrustpilotThis is a review for Chestertons…
This is a review for Chestertons property management and Synika, my property manager.I have been completely satisfied with Chestertons and with the service Synika has provided. She has been 100% professional and a pleasure to work with.
Agent replied · 23 October 2024
Hi David, thank you for your kind review. We're delighted to hear that you are completely satisfied with Chestertons and the service provided by Synika. Her professionalism and dedication are truly appreciated. We look forward to continuing to help you where needed!
5/5
TrustpilotMatthew Gilmour feedback
Matthew Gilmour provided us with a great service. His response time was exceptional and he was happy to follow up and clear any queries that we had in the process. He was more than helpful and made the whole transition seamless.
Agent replied · 6 February 2025
Dear Tammy-Lee,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew will be delighted with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotFriendly
Although I didn’t buy a house through Chestersons in the end, throughout the process Conor had given me really sound advice and pointed me in the right direction when I needed it, 100% recommended
Agent replied · 23 October 2024
Hi Arben, thank you for the great review and taking the time to share your experience. We are so glad Conor gave you great advice and pointed you in the right direction. We appreciate the support and wish you all the best.
5/5
TrustpilotCompletely pleased with Orchid Ho’s work
Orchid Ho was very efficient in dealing with the renewal of the tenancy. She responded promptly to my communications and was able to secure the renewal that is satisfactory to the tenant and to me.
Agent replied · 23 October 2024
Thank you for the 5 stars!
5/5
GoogleI recently had the pleasure of working with Lucas who is not only efficient but also incredibly entertaining. He took the time to truly understand my requirements, preferences, and budget, making sure that every property presented was carefully selected and aligned with my expectations. What truly set Lucas apart, however, was his injection of joy and laughter into what can often be a stressful and overwhelming process. If you're looking for a real estate agent who goes above and beyond and genuinely cares about your happiness, I highly recommend working with this exceptional individual. He will not only find you the perfect property but also leave you with a memorable experience.
5/5
TrustpilotRyan at Chestertons is an excellent…
Ryan at Chestertons is an excellent property manager. He always answers my queries swiftly and has helped solve issues. Highly recommended.
Agent replied · 23 October 2024
Hi Maria,Thank you for taking the time to write a review. We are so glad Ioana was on the ball and answered any questions quickly!We appreciate your support and wish you all the best.Kind regards.Chase Buchanan
1/5
TrustpilotUseless scammers
I'm an overseas landlord and hired Chestertons to manage my flat. From charging me £90 to literally change a lightbulb to taking several months to fix a crucial structural problem in the house, these people have been incompetent from day one. They take forever to respond, have no clear 'chain of command, and they overcharge for absolutely everything. Scammers. Do not recommend!
Agent replied · 23 October 2024
Thank you for getting in touch, we are very concerned by your review and would like to investigate this matter further. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotNishaad 💪🏼
Nishaad was terrific from start to finish. Friendly, approachable, supportive and just a good bloke all round! 💪🏼
Agent replied · 23 October 2024
Thank you for the five star review - so pleased that Nishaad was able to help!
5/5
GoogleEmily Gray is a helpful and very caring Estate Agent. She went above and beyond, reaching out to me to check in and make sure I was taken care of. She is the one you want to work with if you get the chance!
5/5
TrustpilotPlesently surprised
It is sometimes surprising when things works as they should, especially after a corporate merger. The interactions with Sharntell at Chestertons has been efficient, to the point and have resulted in a successful conclusion that I am very happy about.
Agent replied · 23 October 2024
Hi there, thanks for your feedback and compliments for Sharntell. Should you need anything further, please do not hesitate to reach out to her and team, they'll be happy to help!
4/5
TrustpilotSamuel
I had a mixed experience with Chestertons.
5/5
TrustpilotWould highly recommend Ally
Would highly recommend Ally. She was efficient, knowledgeable and will have your best interest at heart.
Agent replied · 23 October 2024
Thank you for sharing your experience!
1/5
TrustpilotLost trust and confidence
Lost trust and confidence. Our house was empty and only people who had access were the agents. They left the property unsecure for days, letting water in and as a result damaged our property. They also come in and out of the property to use our toilet and leave it in a dirty state.
Agent replied · 23 October 2024
Hi Sarah,Thank you for taking the time to leave this review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so that we can investigate this matter accordingly.Many thanks,ChestertonsUpdated Response:Hi Sara,After speaking with your property manager, they have mentioned that the costs of damages are being rectified and that a handyman has attended the property. We apologise again for the inconvenience caused on our end. If you require any further assistance then please do reach it to the appropriate property manager who will be more than happy to help.Many thanks,Chestertons
5/5
TrustpilotNiema Latif at Chestertons
Niema Latif at Chestertons, and the team, have been nothing short of brilliant throughout our five years of renting through them. Every enquiry we’ve had over the years have been replied to promptly and with the necessary information or documents. Nice to be treated as a person in today’s world! Thank you all.
5/5
GoogleExceptional service from Stephen and Dawn. They made the process of selling a pleasure. I'd highly recommend them. Organised, responsive and pragmatic.
Agent replied · 27 January 2025
Hi Nigel, thank you for the great review. We are are so glad the team made the process of selling a pleasure. Wishing you all the best.
5/5
TrustpilotMuch better than other agencies.
I had a very positive experience with Chesterton. The agent showing the flat was polite and responsive and the agent managing my flat is very kind as well and very quick in responding to my emails and addressing any issues raised. They complete regular checks on the flat conditions (fire alarms, elettrical, gas, etc.) which is also great as it ensures the flat is in good conditions.
Agent replied · 23 October 2024
Thank you very much for your review Simona. We are pleased to hear this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chestertons Richmond hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
