Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent property management
Chestertons has been managing a property on our behalf for many years and we have been working closely with Stephen O'Connell since 2020. He checks potential tenants meticulously, provides regular updates and resolves issues promptly. We are extremely satisfied with his proactive approach and his market expertise and would trust Chestertons with future property management needs.
Inge · 4 July 2023
Agent replied · 23 October 2024
Hi Igne,It's fantastic to hear how Stephen has been able to provide such an excellent service throughout the years! Thank you for taking the time to leave this review, we look forward to continuing to work with you.
★★★★★ 5/5
GoogleStephen played a pivotal role in assisting me with the purchase of a flat in Richmond. Expressing my gratitude is truly an understatement for the invaluable support he provided throughout the entire process. The journey was prolonged due to challenges on both my solicitor's and the vendor's solicitor's ends. Stephen's handling of the situation with months of unwavering communication and patience is truly commendable.
From the outset, Stephen's honesty about the flat during my initial visit left a lasting impression. His courtesy and consistent updates during the entire process were noteworthy. When necessary, he assertively advocated with the solicitors. My overall positive experience can be solely attributed to the dedicated efforts of Stephen (and Dawn Platt) in ensuring the successful completion of this deal. I wholeheartedly recommend his services
Archita · 16 January 2024
★★★★★ 5/5
TrustpilotGreat service
Great service, all very speedy and efficient. Olivia has been great, really friendly, helpful and generally a delight to deal with.
Beth · 11 February 2022
Agent replied · 23 October 2024
Thanks for sharing!
★★★★★ 5/5
TrustpilotBig shoutout to Amanda Goodman and…
Big shoutout to Amanda Goodman and Synika Regis-Jackson!
Emma · 24 February 2025
★★★★★ 5/5
TrustpilotGreat staff!
Spoke to Millie B on the phone about my rental options, she is a compliment to Chestertons
Mark · 17 August 2022
Agent replied · 23 October 2024
Thank you!
★★★★★ 5/5
TrustpilotVery helpful
Rang up to ask some questions, Millie Brandon was very helpful in answering the questions/enquiries I had.
Berfin · 16 August 2022
Agent replied · 23 October 2024
Thank you for your review !
★★★★★ 5/5
TrustpilotEasy and stress free experience
Easy and stress free experience! Tamara Price (from Chestersons south west lettings) called me to say she had a property very new on the market and I was the first person to see it! She showed me around the property whilst being very honest and answering all the questions I had! Would highly recommend Tamara! :)
Chloe · 4 August 2021
★★★★★ 5/5
TrustpilotKatherine Ma is simply amazing
Katherine Ma is simply amazing! She went above and beyond to make sure everything was perfect. Her professionalism, coupled with her warm and friendly demeanor, made working with her a pleasure. I can't recommend her enough
Kejia · 28 August 2024
Agent replied · 23 October 2024
Hi Kejia, thank you for the great review. We are so glad Katherine Ma went above and beyond for you. If you ever need any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotVery good experience with Wes Mohamed
Wes was proactive and very helpful. He has a terrific demeanour and shared insights on the overall market.
MF · 25 June 2022
Agent replied · 23 October 2024
Thank you for the 5 stars!
★★★★★ 5/5
TrustpilotOne of your staff members Ollie Ennis…
One of your staff members Ollie Ennis took me for a viewing around two flats. He was extremely helpful, answering the queries I had while on the viewings, and also after the viewings when I contacted him, very impressed!
Gracie · 28 June 2024
Agent replied · 23 October 2024
Hi Gracie,Thank you for taking the time to write a great review. We are so glad Ollie was helpful and answered any questions you had.We appreciate the support and wish you all the best.Kind regardsChestertons
★★★★★ 5/5
GoogleDealing with agents regularly, the team here really stand out. Dawn, Stephen and Carlo have been fantastic! Constantly kept me updated throughout and having a friendly, personable approach was very refreshing. I highly recommend!
Ryan · 12 November 2023
★★★★★ 1/5
TrustpilotWorst agency to deal with!
Worst agency to deal with!They are completely unprofessional!!! They try to be nice before you sign the contract and afterwards they never get anything fixed and never call you back. I have been in the apartment for more than 2 months now and still they haven't fixed the issues I reported in the first week of moving in.I would really advice you don't rent with them!
Alaa · 28 May 2022
Agent replied · 23 October 2024
Thank you for getting in touch Alaa. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
★★★★★ 5/5
TrustpilotStav was great and extremely useful
Stav was great and extremely useful - he made what is meant to be a stressful process very seamless!
Tom · 9 April 2022
Agent replied · 23 October 2024
Thank you for your review. We are pleased to hear this!
★★★★★ 5/5
TrustpilotExcellent Service and Professionals
We've been renting a property for many years and it's been managed by Chestertons. Our most recent property manager, Joyce, is very thorough and an excellent professional. We couldn't recommend her more! Also, we highly recommend Chestertons as an agency.
Ines · 6 June 2024
Agent replied · 23 October 2024
Hi Ines, thank you for your review and being one of our loyal tenants. We're so happy to hear that Joyce has been on hand for anything you've needed, we'll make sure to pass on your compliments to her. Wishing you all the best!
★★★★★ 5/5
TrustpilotSmooth process
Everything went smooth from the first contact till the contract signing. Nishaad guided us through and answered our questions quickly
Quentin · 15 February 2022
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 4/5
TrustpilotHugo was proactive
Hugo was proactive, professional and helpful with securing a new tenant for my flat I’m continuing to rent out
Allison · 5 April 2022
Agent replied · 23 October 2024
Thank you Allison! We are pleased to hear this!
★★★★★ 5/5
TrustpilotExceptional Service and Responsiveness at Chestertons
My experience with Chestertons has been outstanding, particularly because of the professionalism and promptness of Emma Wilbourne and Lavie Kim Marla in responding to queries and providing feedback. I highly recommend Chestertons, as well as Emma and Lavie Kim, for their excellent service.
Artur · 8 April 2024
Agent replied · 23 October 2024
Hi Artur,Thank you for taking the time to write a great review and sharing your experience. Its great to hear that Emma and Lavie were so professional and prompt when responding to queries.We appreciate the support.Best wishesChestertons
★★★★★ 5/5
Trustpilot5 stars
Just secured our flat and the welcome box is so thoughtful from Chestertons. Millie was awesome!
Don · 19 August 2022
Agent replied · 23 October 2024
Thank you!
★★★★★ 5/5
TrustpilotThis is the most efficient agency I…
This is the most efficient agency I have ever encountered, and it takes no more than a week from the time I contact them to the time I move into my new home. I had no experience renting a house before, and Martins Purlicis guided me very patiently. Appreciate very much.
Yunlong · 10 October 2023
Agent replied · 23 October 2024
Congratulations on your new home Yunlong, wishing you all the health and happiness there!
★★★★★ 5/5
TrustpilotTamara Price has been a great help
Tamara Price has been a great help. Very informative and a pleasure to work with. Thanks.
Blake · 15 August 2022
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotI dealt with Graham Jennings throughout…
I dealt with Graham Jennings throughout whoIs incredibly efficient and quick to respond. I highly recommend him. Thank you
Nicholas · 22 March 2022
Agent replied · 23 October 2024
Thank you Nicholas!
★★★★★ 5/5
TrustpilotWes was really helpful!
Wes was really helpful! If I were to rent again, I would first consider Chestertons.
Zezhen · 13 September 2022
Agent replied · 23 October 2024
Thanks for sharing!
★★★★★ 5/5
TrustpilotHelpful and organised
Tamara was so so helpful, kind, informed and very responsive - one of the best experiences I’ve had with an estate agency.
Charlotte · 8 September 2021
Agent replied · 23 October 2024
Thank you for the five star review!
★★★★★ 5/5
TrustpilotSimon Klacansky from Chestertons
Chestertons (Simon Klacansky in particular) were excellent in helping us with our search. Simon displayed a great knowledge of the area. He was also very attentive, followed up constantly and always very helpful.He remained engaged throughout the process and did a great job of staying on top of everything leading up to our move and in helping us to settle into our new place.A very pleasant and refreshing experience!
Trusted · 3 November 2021
Agent replied · 23 October 2024
Thank you very much for sharing your positive experience with Chestertons. We are very pleased to hear this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
