Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy property has been on a full managed…
My property has been on a full managed let with Chestertons since 2010. I have found their service to be very professional. The property management team is excellent. I get an immediate reply from them to all my queries. I recommend using Chestertons to all landlords
Khurram · 10 October 2023
Agent replied · 23 October 2024
This is amazing to hear that we've managed your rental property for over a decade, thank you Khurram! If you need anything at all, we're only a phone call or email away. Best wishes!
★★★★★ 5/5
TrustpilotChestetons South West Lettings
My partner Jennifer and I have had a great rental search experience with Heather Phillip-St Louis at Chestertons both last year and this year, and we have found her to be knowledgeable, authentic as well as personable. She demonstrated a good understanding of what we are looking for straight away and was very helpful. This sets her apart from most other property agents, in our view.
George · 3 August 2021
Agent replied · 23 October 2024
We really appreciate your feedback, and wish you all the best!
★★★★★ 5/5
TrustpilotPurchased a property through…
Purchased a property through Chestertons and they were great, Rae was amazing throughout!
Lana · 11 May 2022
Agent replied · 23 October 2024
Thank you for the 5 stars, so pleased to read how helpful Rae has been
★★★★★ 5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
F · 10 August 2023
Agent replied · 6 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
Elma · 10 August 2023
Agent replied · 21 February 2025
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotHi All
Hi All Just wanted to say I’ve worked with Chestertons for the passed 5 years as a landlord. Amy Voong provides an excellent service very helpful and always returns her calls. Tom as well as Billy also provide the same service…. They care and support the landlord as well as the tenant in a very professional way Thank you all Emmanuel Colourtex Investment Ltd
Emmanuel · 10 November 2021
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotThank you Bobby and the team at…
Thank you Bobby and the team at Chestertons, great friendly service and rented my property quickly.
Alice · 9 November 2021
Agent replied · 23 October 2024
Thanks for sharing your 5 star service from Bobby!
★★★★★ 5/5
TrustpilotGood experience
Bobby was very attentive to us, always reply quickly. In general very happy with the treatment.
Álvaro · 9 November 2021
Agent replied · 23 October 2024
Thank you for the review!
★★★★★ 5/5
TrustpilotChestertons Rentals
Have been using Chestertons for years for the rental of my property and found their service excellent. Finding the tenant is easy, dealing with all the problems afterwards is what differentiate Chestertons...
Francois · 17 July 2024
Agent replied · 23 October 2024
Hi Francois, thank you for taking the time to write a review. Its great to hear how you found Chestertons service excellent. We appreciate the support and should require anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotSum yee was fantastic!
I would like to highly recommend the services of Chestertons, especially agent Sum yee! In fact, she was sensational: kind, proactive, transparent, with great knowledge about the property and the real estate market, in addition to having worked hard to make the business work. Definitely, if you need to rent a property, you can trust Sum yee.
Gustavo · 15 October 2022
Agent replied · 23 October 2024
Thanks so much for this wonderful review, Gustavo. We are delighted to hear that Sum Yee was able to help you, and leave such an impression!
★★★★★ 5/5
TrustpilotVery well organised effort to help us…
Very well organised effort to help us move into our new homeSuzan Salih has provided a great service as move in coordinator and has chased results and been available when in need of urgent assistance
Roua · 21 May 2024
Agent replied · 6 February 2025
Dear Roua,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotGary has been exceptional
Gary has been exceptional, no other words to describe him.
Angela · 24 August 2022
Agent replied · 23 October 2024
What a wonderful review, thank you - we've shared this with Gary!
★★★★★ 5/5
GoogleKerri-Ann was a star and helped me secure a gorgeous flat in Richmond. She kept me updated throughout the process, which as a first timer renter in the UK was more complicated than anticipated. Cannot recommend her enough!PositiveResponsiveness, Quality, Professionalism
LJ · 12 November 2022
★★★★★ 5/5
TrustpilotA great renting experience
A really good experience. Heather has been very professional, and helpful to depths. I would recommend her.
Annie · 17 August 2021
Agent replied · 23 October 2024
Thank you for the five start review! We have shared your comments with Heather who is very pleased to know you were so satisfied with the service she provided.
★★★★★ 5/5
TrustpilotRowland Blackmore was our Chesterton's…
Rowland Blackmore was our Chesterton's contact during the viewing and moving in process. He was very helpful, sensing all necessary information our way promptly and correctly. He readily followed up the whereabouts of our deposit with accounts, and ensured communication between ourselves and the landlord was smooth and efficient.
Mark · 13 August 2021
★★★★★ 5/5
TrustpilotTamara Price at Chestertons South West…
Tamara Price at Chestertons South West Lettings was really helpful and really lovely! Would happily use again!
Ellie · 11 August 2021
Agent replied · 23 October 2024
Thank you for the five star review - your wonderful review has been shared with Tamara
★★★★★ 5/5
TrustpilotMadi was brilliant
Madi was brilliant. Transparent, proactive and always keen to help. Would recommend!
CP · 5 May 2022
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 4/5
TrustpilotSwift response from Carl James (CJ)…
Swift response from Carl James (CJ) ensured that i had the assistance that I needed quickly to solve the problem at hand
AV · 10 December 2024
Agent replied · 6 February 2025
Hi AV, thank you for the great review. We appreciate the positive feedback and wish you all the best.
★★★★★ 5/5
TrustpilotPositive Experience
Vanessa Newman-Wright always provides an excellent service, promptly replying to emails and resolving any issues that occur in the property. We are very grateful to have Vanessa as our property manager.
Katie · 17 July 2024
Agent replied · 23 October 2024
Hi Katie, It makes us happy to read that Vanessa provided an excellent service and replied promptly to emails. Should you need anything else, please do not hesitate to reach out to her and the rest of the team. Wishing you all the best
★★★★★ 5/5
TrustpilotI was helped by Stav Nicola
I was helped by Stav Nicola, a very professional and patient agent. Highly recommend him.
Emmy · 10 November 2021
Agent replied · 23 October 2024
Thank you for the five-star review, wonderful to hear you had such a great experience with Stav.
★★★★★ 5/5
TrustpilotKacey Naish - Chesterons
We had a great experience with Kacey, who was always available to help with our issues. She is friendly, helpful, and a valuable asset to the Chestertons real estate team.
Ross · 1 August 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, we've passed on your lovely words to Kacey and the team
★★★★★ 5/5
TrustpilotBrad was brilliant and helpful and went…
Brad was brilliant and helpful and went out of his way to assist-highly recommend him.
Anthony · 29 October 2021
Agent replied · 23 October 2024
Thank you for the postive feedback Anthony. It is much appreciated.
★★★★★ 5/5
TrustpilotTamara Price at South West lettings was…
Tamara Price at South West lettings was great for us - we were unsure on the flat due to thinking it was on a busy road but she convinced us to see it. We are now here and love it! We were also first time renters and she was very helpful in explaining everything we needed to know and so which was super helpful.
Jordie · 19 August 2021
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotI found Roland and his team thorough…
I found Roland and his team thorough and professional and a pleasure with whom to deal.
MR · 12 August 2021
Agent replied · 23 October 2024
Thank you so much for taking the time to leave such a lovely review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
