Chestertons Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

5 stars

Working with Wes Mohamed and Imogen Kovacs to secure our flat has been a delightful experience. The entire process was seamless, and their customer service was exemplary throughout. Wes arranged numerous virtual viewings for us, expertly navigating the time difference and answering all our questions as we made decisions from afar. Upon move-in, Imogen handled our maintenance requests promptly and kindly, ensuring we felt right at home. She helped to make the process easy and straightforward. I highly recommend Chestertons and greatly appreciate their services!

Mariel · 7 August 2024

★★★★★ 5/5

Trustpilot

Gem is always a great combination of…

Gem is always a great combination of personable and efficient. Whether it’s organising a gas safety certificate or helping with awkward tenants I’m confident I’ll get the support I need.

Sarah-Kingston · 9 September 2024

★★★★★ 5/5

Trustpilot

Lettings agency of choice!

I loved how pro-active Chesterton's were when it came to finding me somewhere to live. I was dealing with an agent named Alhad Mohamed who was persistent in finding a property to my specifications. I had a few non-negotiables and Alhad was able to find me a property that matched my needs! Super happy with the outcome. Thanks!

Raju · 21 October 2022

★★★★★ 5/5

Trustpilot

Many thanks to Katherine

Thank you very much for Katherine’s help. From the very beginning of renting the house, Katherine answered all kinds of puzzles for us carefully and in detail, so that we had a comprehensive understanding of the house. After that, she helps us communicate with the landlord and strive for our desired house. Thank you very much for her help, so that we can rent a satisfactory house. Until now, Katherine would patiently answer any questions we had about the house. The whole process of communication was very timely and efficient, and her attitude was very serious and responsible. It was a very good renting experience.

佳欣 · 2 August 2024

★★★★★ 5/5

Trustpilot

Excellent service by Chestertons

Excellent service by Chestertons, Richmond. Jessica and Kerri-Ann have been an amazing agents. They have outstanding service they provide throughout the process... Jessica was always available and kept me in the loop so there is no delays from either side. Kerri_Ann made sure that our messages were always delivered each side. Really a good experience. Thank you ladies for your professionalism and dedication!

Natia · 1 March 2022

★★★★★ 5/5

Google

Alex was incredible through this whole process. Super friendly and professional with all our enquiries and requirements. She shepherded us through the admin jungle and into our beautiful new home. I couldn't recommend her enough. Many thanks Alex, you're a superstar! : ) Richard J

Richard · 12 November 2023

★★★★★ 5/5

Trustpilot

Conor Bunn

Conor Bunn has been incredible in helping us with our search for a new home. He is exceptionally professional, a great communicator and his customer service second to none. Many thanks.

NB · 16 August 2024

★★★★★ 5/5

Trustpilot

Siannie Clayton

Siannie Clayton was our property manager. She provided an excellent service and always responded quickly to queries and issues, the only negative is she has moved on within Chestertons and is no longer our point of contact. Thank you Siannie for all your wonderful help.

Joanne · 10 November 2023

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings, Jasmine

A quick review on our experience with Chestertons South West Lettings and their handling of our property in Kew Gardens and our dealings with Jasmine Birungi. We live in Asia so it has been a great relief to find Chestertons was able to manage the property for us and Jasmine has been especially helpful and professional at all times. We feel we're really in safe hands!Aidan

Aidan · 20 August 2021

★★★★★ 5/5

Trustpilot

Rosie was super helpful and patient

Rosie was super helpful and patient. She’s also responsible and I enjoyed my time with her at chestertons. We found a lovely 3-bed flat. At the beginning there are some small issues but it solved pretty quickly and all the staff are super supportive and helpful.

Daisy · 10 October 2023

★★★★★ 5/5

Trustpilot

"I am completely blown away by the…

"I am completely blown away by the exceptional service I've received from Laverne, my daughters property manager. As a fellow property manager myself in Bath, I can confidently say that her dedication, communication, and efficiency are truly outstanding. She went above and beyond to resolve the issues at my daughter's rental property, which was left with a leak upon move-in, causing significant disruption and distress. Despite the challenges, Laverne worked tirelessly to get everything sorted, booking contractors and keeping me updated every step of the way. Her professionalism, empathy, and problem-solving skills have been invaluable. I'm so grateful to have had her on our case - she's a huge asset to your company and a credit to the industry. If there were more property managers like Laverne, the world would be a better place!"

HAZELL · 25 July 2024

★★★★★ 5/5

Trustpilot

We’ve worked with Sharon several times…

We’ve worked with Sharon several times and always appreciate her promptness in resolving matters and her clear, effective communication. Many thanks for your time and dedication, Sharon!

Georgia · 13 October 2024

★★★★★ 5/5

Trustpilot

Exceptional experience with Juliette

We had an exceptional experience working with Juliette from Chestertons. Juliette was very helpful throughout the process, always being prompt to respond to any queries and advise us of any developments.

Kiran · 8 August 2024

★★★★★ 5/5

Trustpilot

Was looking for a let

Was looking for a let. Found exactly what I was looking for with the family with amazing help from Jasmin, super helpful. Looked for all the specs we were looking for!

Ish · 18 February 2026

★★★★★ 4/5

Trustpilot

The letting team at Chestertons has…

The letting team at Chestertons has been great, especially Jack who has gone out of his way to help to let our flat and provided much valuable advice along the way.

Amelia · 3 August 2024

★★★★★ 5/5

Trustpilot

Very good service from Chestertons Lettings, Richmond

I was very pleased with the friendly and efficient service I received from Kerri -ann and her colleagues in Richmond Lettings. Within 6 weeks of their first seeing my flat my tenants have moved in. I had not let this property before and Kerri-ann's help with obtaining all the necessary paperwork, and giving useful advice at every stage was most useful. Thanks Catriona

Catriona · 14 January 2022

★★★★★ 4/5

Trustpilot

I was really well received and taken in hand by Kurt Steinmetz and all the other collaborators and agents of the Real Estate Chestertons. Kurt Steinmetz is a Senior Negotiator whom I'll recommend

I was really well received and taken in hand by Kurt Steinmetz and all the other collaborators and agents of the Real Estate Chestertons agency. Kurt Steinmetz is a Senior Negotiator whom I will recommend to anyone like me looking for long term rental property. I really thank Kurt Steinmetz and all the other Chestertons agents for everything.Thanks a lot for all.My best regards

Victorine · 11 November 2021

★★★★★ 5/5

Trustpilot

Positive experience

I found the individuals professional, courteous and efficient. In particular, Jack was quick to view the property, understood up to the minute market conditions and offered a useful appraisal and plan for let. Over to Charlie, he is a fine negotiator, highly responsive, a "get it done" positive and effective communicator. Chestertons have fine representatives and assets in these particular representatives.

David · 14 April 2022

★★★★★ 5/5

Trustpilot

New manager

I have two flats in Surbiton which are rented out. New management took over during the year. I am pleased to say that Niema Latif, as part of the new mangement team, handled the changeover well and was responsible for the successful renewal of both tenancies with increased rents based on RPI increases. Niema gave me confidence in her ability and quick response to all emails and requests.

Richard · 13 January 2025

★★★★★ 5/5

Trustpilot

I had a very good experience with the…

I had a very good experience with the Chestertons agency thanks to Juliette. She was always very pleasant, responsive and always tried to accommodate us. Many thanks to her!

Emilie · 30 August 2024

★★★★★ 5/5

Google

Chestertons were active, focussed and responsive throughout each phase of the sale ensuring a smooth and timely completion. All members of staff with whom we had contact were helpful and friendly with special thanks going to Molly Ringland who was all of the above.

David · 18 October 2025

★★★★★ 5/5

Trustpilot

Mark has been looking after our…

Mark has been looking after our property for the past 6 months. He has a calm friendly and reassuring manner.Mark's long experience in this market is extremely helpful and he is always available for discussion and aims to resolve all issues in a positive way.

Gina · 11 October 2023

★★★★★ 5/5

Trustpilot

Mark Kardos has been an excellent…

Mark Kardos has been an excellent source of help and constant support throughout my years as a renter with Chestertons. He has always been quick to respond and has supported me through a huge variety of issues.I am very grateful for his help. It has made my Chestertons experience one I am happy to recommend to others!

John · 1 October 2022

★★★★★ 1/5

Trustpilot

If I could give them a 0, I would.

Renting with Chesterton's has been the most stressful, dishonest, greedy soul-sucking housing experience of my life. They have been extremely uncooperative and maintained fraudulent stances in order to line their pockets despite being presented with extremely clear cut evidence. They have consistently refused to respond to communications, and have ignored official complaints made to their customer service department. I truly have nothing kind to say about this experience and hope somebody reads this and saves themselves a few years of stress and several grand in rent. Take your business elsewhere.edit: a week later and still no responses despite following up with numerous people. disappointed, but not surprised.

Bea · 8 July 2024