Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommend them
Chestertons have helped my with my new lease, it was a very smooth experience. Very helpful, proactive and reliable throughout. They are highly professional and organised, recommend them. Special thanks to Amanda and Meg for getting this done in a short timeline.
Shiv · 28 March 2024
Agent replied · 23 October 2024
Hi Shiv, thanks for your review and congratulations on your new lease. Amanda and Meg were delighted to have helped and should you need anything further, they are only a phone call or email away. Best wishes!
★★★★★ 5/5
TrustpilotGreat Experience
Great staff and very friendly. Special thanks to Niema Latif, the agent who is always there when I need her and never hesitates to respond quickly and explicitly. Your time, effort and patience are truly appreciated!
Ala · 16 July 2024
Agent replied · 23 October 2024
Hi Ala, thank you for taking the time to write a great review. We are so glad Niema was quick to respond. We appreciate the kind words and are always happy to help.
★★★★★ 5/5
GoogleThe entire Chesterton’s Richmond team have been nothing short of exemplary in aiding our family search for a larger house this year. Xavier in particular lead from the front, listening intently to our needs and brought his wealth of knowledge of the market to ensure we found an amazing family home for generations. Xavier was with us at every step of the journey and went over and beyond our expectations in both the sale of our old house and the purchase of our new property.
Gush · 12 November 2023
★★★★★ 4/5
TrustpilotEdited - good recovery
I have managed to resolve the below issues with Chestertons. The resolution was well handled and I appreciate their support through the process.
Sam · 20 May 2026
Agent replied · 6 February 2025
Thank you for sharing your experience, Sam. We sincerely apologise for the challenges you've faced with our property management team. Your feedback is important to us, and we are committed to addressing these issues to improve our service. We appreciate your patience as we work towards a resolution.
★★★★★ 5/5
TrustpilotHad a super experience with Molly
Molly is a lettings SUPERSTAR , she was so professional, knowledgeable and helpful - as it was whilst we did not use Chestersons this time for a lettings - I would immediately go to Chestertons in the future - other team members were great too - thank you so much
Christine · 20 September 2023
Agent replied · 23 October 2024
Hi Christine, thank you so much for your review! We're happy to hear you found a new home and should you need any assistance with a property search in the future, we'll be here to help!
★★★★★ 5/5
TrustpilotAllan Fuller/Chestertons consistent service
As a landlord I was with Allan Fuller for many years and the switch to Chestertons was seamless, especially as they look to have retained at least some of the core staff. I have dealt with many staff over the years and they have all been helpful and patient, especially when I have been moaning about bills for broken fixtures and the like! A special shout out for Sarah Doyle who has been especially supportive these last few months as I move towards the end of my landlording(?) experience.
Morgan · 17 October 2025
★★★★★ 5/5
TrustpilotGregor was amazing
Gregor was amazing. We had wonderful showing by someone who really knew the area and in addition to that, he gave us great restaurant and show recommendations as well. Really fantastic!
Krista · 25 September 2024
Agent replied · 23 October 2024
Hi Krista, thanks for sharing your experience with Gregor. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotSimply great
Simply great! Better than I could have ever asked for! I had the chance of being in contact with the lovely Georgina Mepham and signed the property of my dreams in no time. Great responsiveness, available, always a smile on her face, agile, never says no, quick and trustworthy. Georgina made a stressful period so easy & stressfree. Highly recommend!
Maud · 17 October 2022
Agent replied · 23 October 2024
We are so pleased to hear that you found the property of your dreams and that Georgina was able to make it stress-free for you. Thank you for this lovely review, wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotI'm very happy with Chestertons…
I'm very happy with Chestertons service! I'm a landlady living abroad, and before Chestertons my previous experiences with agencies were really bad. Since Chestertons took over as my agents everything changed! Stav found the right tenant for my flat and Katharine made sure all the process ran smoothly. All in a very honest and respectful atmosphere. I trust them 100%! it's super important for me to have
Fernanda · 10 November 2021
Agent replied · 23 October 2024
We are so pleased to hear this, and thank you for taking the time to write such a lovely review
★★★★★ 4/5
TrustpilotOverall good service
Have used Chestertons for a while now - overall very reliable and professional. Samuel Philips in particular is really responsive, helpful and diligent.
Nick · 13 May 2026
Agent replied · 25 May 2026
Thank you for your kind words, Nick! We're glad to hear you’ve had a positive experience with our team, especially with Samuel. We appreciate your feedback and look forward to continuing to provide you with reliable and professional service.
★★★★★ 2/5
TrustpilotLost interest once the letting was done
They seemed keen and helpful when they wanted to win the letting from my existing agent. But in retrospect if was just being pushy. When the letting was near completion with the other agent they got an offer and piled a lot of pressure on me to accept their one - multiple calls and emails etc. from different agents on their team. Big let down once I made clear I was sticking to the offer I had already accepted - they refused to return the keys that they could not wait to collect a couple of weeks earlier. The said I could collect them but as I don't even live in the same city and was happy to have them posted this seemed a bit of a turnaround. A shoddy little piece of poor customer service that leaves a bad taste.
Paul · 31 August 2024
Agent replied · 23 October 2024
Hi Paul, thanks for your review. We understand you accepted another offer and advised you to collect the keys from our office. This is often the quickest and safest method to secure keys, the property being minutes from our office. We wish you well in your tenancy.
★★★★★ 5/5
TrustpilotOutstanding, professional service
Very happy indeed to have been the recipient of Amanda Goodman's outstanding service which included regular updates and attention to detail ensuring that the contract with our tenant was completed on time and to mutual satisfaction.Thank you Amanda!
Mike · 15 May 2024
Agent replied · 23 October 2024
Hi Mike,Thank you for taking your time to write a review and share your experience with Amanda. Its great to hear you received such outstanding service.We appreciate your support.Best wishesChestertons
★★★★★ 5/5
TrustpilotMove to Fulham 193 Munster Road
Had spent a considerable time trying to find the right property in or around Fulham. Until I was able to get in contact with Chestertons (Madi Doe Specifically). Madi was unbelievably helpful as well as excellent in her contact with us. The move was swift and we couldn’t be happier with the property itself. So all in, Chestertons was great and so was Madi. Thanks.
Fred · 9 February 2022
Agent replied · 23 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotEfficient and professional service
I urgently needed to travel for medical treatment and looked at Airbnb options but got in touch with several agencies, including Chesterton. I wasn’t keen on Airbnb as over the last 3 years, you get unexpected cancellations.Juliette understood my requirements quickly and shared specific options unlikely many agents who sent across random properties. We settled on the one that would work for me for 3 months and despite some administrative challenges, Juliette helped get everything done in a few days so I would have a place to stay immediately when in london and commencing my treatment at peace. She also met me on Sunday afternoon to handover the keys and couldn’t be happier with the place.
Pareet · 27 August 2024
Agent replied · 23 October 2024
Hi Pareet, thank you for sharing your experience with us. It's lovely to hear that Juliette was able to find you a short-term rental so quickly so that you could travel to London for medical treatment. We wish you a speedy recovery and if you need anything else, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotAlexandra was so patient and amazing…
Alexandra was so patient and amazing with us throughout our property search. She listened to our requirements and was dedicated in finding the perfect property for us. She was always responsive and open and we felt well looked after throughout the whole process. We are now in our long term home and we can’t thank her enough for all of her hard work.
G · 12 May 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review!
★★★★★ 5/5
TrustpilotDelphine Violle was our agent at…
Delphine Violle was our agent at Chestertons who made the whole journey of renting a flat a pleasant one. Her work ethics, professionalism and helpful assistance made the whole process smooth and swift, answering all our questions and accommodating all our requests. We are very pleased with our experience and Delphine made our journey a pleasant one. Thank you Delphine and Chesterons! Anna R
Ella · 22 March 2022
Agent replied · 23 October 2024
Thank you for leaving your review Ella! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotGreat Service from Issy Thompson from the Fulham Branch
Issy Thompson from the Fulham branch was very helpful during my search. It has been a stressful experience with property search over the past two months but Issy has been determined to help out and was always quick to reach out whenever a suitable property pops up. I want to thank her for all her effort, persistence and professionalism.
ED · 25 October 2022
Agent replied · 23 October 2024
What incredible feedback for Issy, it's lovely to hear how her determination to help you has shone through. Thanks so much Ed!
★★★★★ 5/5
TrustpilotGreat Service
Juliette has been great in securing a tenant very fast for my flat. She has been professional and prompt in her response to my enquiries. I would give 5 stars, thank you!
Y · 21 August 2024
Agent replied · 23 October 2024
Good afternoon, thank you for taking the time to write a great review. We are so glad Juliette was professional and prompt with her responses. We appreciate the support and should you need anything further, we will be happy to help.
★★★★★ 5/5
TrustpilotAmelia you are a star!
We can't speak highly enough of our experience with Amelia in JP. She really helped us buy our new home not just a house. Her positive can do approach helped us hold our nerve when our chain looked in jeopardy and ensured our purchase when though without a hiccup. Thank you so much Amelia!
A · 5 April 2023
Agent replied · 6 February 2025
Dear A McKenna,Your feedback is very much appreciated, thank you, Amelia will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotLorna was a pleasure to work with
Working with Lorna as my realtor was a delightful experience. She was transparent, helpful, and dedicated to finding the right flat for me. Her responsiveness and negotiation skills were impressive, and thanks to her guidance, I secured the perfect flat. I highly recommend Lorna for her outstanding service and professionalism.
Stefan · 27 July 2023
Agent replied · 9 February 2025
Dear Stefan,Thank you for taking the time to inform us of the positive experience you have recently had with the lettings department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotNishaad was very accommodating to my…
Nishaad was very accommodating to my very difficult needs! I was new to the area and needed help and advice with the safest place to live as a single female.He was able to answer every concerning question I had and put up with my indecisiveness for weeks, he always answered and returned my calls and nothing was ever too much! Very professional and polite
Brogan · 14 February 2022
Agent replied · 23 October 2024
Thank you for sharing Brogan!
★★★★★ 5/5
TrustpilotGreat service from Sarah Doyle
I’m really happy with Sarah Doyle from the Property Management team. She kept in regular contact with me until the outstanding issue was fully resolved, many thanks to Sarah!
Joe · 16 October 2025
★★★★★ 5/5
TrustpilotVery pleased with Chestertons
Very pleased with Chestertons. Shakil has been our property manager since we moved in and has always been very helpful when we needed assistance. We're pleased our house is so well managed.
Augusto · 8 August 2024
Agent replied · 23 October 2024
Hi Augusto, thank you for taking the time to write a great review. We are so glad Shakil has always been so helpful. We appreciate the kind words and support. Should you need anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotRental management
Chesterton's have managed my rental since I moved overseas. Dan Midgley has been great to deal with. He answers emails promptly and gets things sorted out quickly and efficiently. I live on the other side of the world so it's great knowing Dan has things in hand.
I · 6 October 2023
Agent replied · 23 October 2024
Thank you for leaving a review for Dan, he'll be delighted to see this! We're only an email away if you need anything else.
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