Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis agency is a disaster and a disgrace. They are completely disorganised and entirely unprofessional. They think Covid safety precautions are an inconvenience.
Brian · 11 October 2021
Agent replied · 25 October 2024
Hello Brian, we are sorry to read your feedback and have spoken with your local branch who once again would like to pass on their apologies for any stresses caused. Our top priority is to ensure that we deliver the highest quality of service and care at all times, including our Covid safety practices. Should you have any further concerns, please do not hesitate to get in touch.
★★★★★ 4/5
TrustpilotPositive experience
Overall, experience was positive. Some problems arose but solutions were quickly found and executed in an efficient manner. Helpful team.
Raquel · 3 March 2022
Agent replied · 6 February 2025
Thank you for your feedback Raquel!
★★★★★ 5/5
GoogleThis is my second house sale using Chestertons in Kew Gardens. On both occasions, I have found them professional, honest and straightforward to deal with. Daniel Killick heads a well informed team who all seem to know what is going on, which helps to expedite the transaction smoothly. It has been a pleasure to do business with them and I can unconditionally recommend their services.
Bridget · 27 October 2017
★★★★★ 5/5
TrustpilotMy experience with Chestertons was…
My experience with Chestertons was delightful. The support they provided is great and professional. Thanks all guys… Yousef
Yousef · 1 June 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
GoogleDaniel & Elizabeth from Chesterton's Kew are two of the most professional agents I've worked with. Having experienced both the buying and the selling process with them, we came out of both with a feeling of great satisfaction and I wouldn't hesitate in recommending them to anyone looking to transact in the Kew/Richmond area
Will · 11 October 2021
★★★★★ 5/5
TrustpilotMadi D was amazing…
Madi D was amazing in helping me get the perfect flat ! Very responsive, friendly and helpful :)
Kaelynn · 29 April 2022
Agent replied · 6 February 2025
Thank you for taking the time to leave Madi such a lovely review
★★★★★ 4/5
GoogleHonest advice and a smooth sale. Thank you Daniel and Zachary for all your help.
Kevin · 27 October 2018
★★★★★ 5/5
TrustpilotExtremely helpful staff
Extremely helpful staff, kept good connection between the landlord and the potentially tenants, providing full and very accurate service.
Adnan · 9 February 2022
Agent replied · 6 February 2025
Thank you for your review!
★★★★★ 5/5
TrustpilotKai did a great job with my flat…
Kai did a great job with my flat purchase. Always very friendly professional and efficient. I’d definitely recommend.
Mark · 31 March 2022
Agent replied · 6 February 2025
Thank you for your review Mark!
★★★★★ 5/5
TrustpilotAnson always responsive.
Anson Nyako has always been very responsive and whatever issues I've had have been quickly resolved.
Shavasti · 29 June 2022
Agent replied · 6 February 2025
Thank you Shavasti!
★★★★★ 5/5
TrustpilotGreat service, definitely recommend
Very pleasant communication, quick replies and good service. Definitely recommend!
Emily · 11 January 2023
Agent replied · 6 February 2025
Dear Emily,Thank you for your 5* review of the recent service you received from James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotI had a very good experience working…
I had a very good experience working with the company and my agent
B · 16 September 2022
Agent replied · 6 February 2025
Thank you for your review!
★★★★★ 5/5
TrustpilotChesterton
Alexandra at Chestertons was great. Very friendly, polite and professional.My rental got completed quickly and without hassle.Thank you
Andreas · 25 January 2022
Agent replied · 12 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotExcellent
Excellent. Great support during the entire process. Immediate responses and professional throughout.
GBB · 10 October 2022
Agent replied · 7 February 2025
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
★★★★★ 5/5
TrustpilotMatthew, SW lettings!
We really have Matthew to thank for helping us score a great rental, thanks so much !
Nina · 7 February 2022
Agent replied · 12 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotTeam and the agent that was handling…
Team and the agent that was handling our flat was friendly and helpful. Would recommend it
Batuhan · 18 February 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
GoogleMy experience dealing with sales team at the Kew office is excellent.
I would like to highlight, in particular, the professionalism & efficiency by Gergely Kovacs.
He was also very responsive.
Gaurav · 11 October 2023
★★★★★ 5/5
TrustpilotGreat communication
Great communication, fast response
Steven · 12 May 2023
Agent replied · 6 February 2025
Dear Steven,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear your positive feedback. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotThey are helping a lot.
They are helping a lot.Quick responce and clear instruduction.It was really convince.
Hiroki · 26 July 2022
Agent replied · 6 February 2025
Thank you Hiroki!
★★★★★ 5/5
TrustpilotGreat experience selling our flat with…
Great experience selling our flat with Rae, knowledgeable and professional. Would definitely recommend.
Kylie · 12 May 2022
Agent replied · 6 February 2025
Thank you for taking the time to leave such a great review!
★★★★★ 5/5
TrustpilotNo issues, good service
Smooth and trouble free service provided by Suzan
Will · 2 December 2022
Agent replied · 6 February 2025
Dear Will,Thank you for leaving your lovely review. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleThe whole process from arranging a viewing to sorting all the pre move-in paperwork, was the smoothest I have experienced. When looking for a property you often bounce between agents, however Chestertons proved they far outweigh competition with their quick responses and efficient support. The whole team were extremely helpful and friendly, and made our move feel effortless!!
Francesca · 27 October 2018
★★★★★ 4/5
TrustpilotPositive experience with Chesterston’s…
Positive experience with Chesterston’s Pimlico. Nishaad very professional, patient, informative, friendly, quick in responding.
Erika · 14 February 2022
Agent replied · 6 February 2025
Thank you for sharing Erika!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, highly recommend
Mustaq · 22 March 2023
Agent replied · 6 February 2025
Hi Mustaq, Thank you for taking the time to leave this review. Glad our team could offer an excellent service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
