Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service providing a much needed hand to hold as first time landlords. The team were incredibly responsive - Suzan and Elliot did a great job at coordinating.
Ed · 10 October 2022
Agent replied · 6 February 2025
Dear Ed,Your feedback is very much appreciated, thank you, Elliot and Suzan will be thrilled.We know that becoming a landlord for the first time comes with a lot of information and here at James Pendleton we take pride in our levels of customer service and property knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We look forward to working with you in the future.
★★★★★ 5/5
TrustpilotPreya Nair
Preya Nair - Very professional, proficient, and polite. It was a pleasure meeting Preya onsite today.
Mr · 12 October 2023
Agent replied · 6 February 2025
Thank you very much for the review Mr Amato, have a lovely weekend!
★★★★★ 5/5
TrustpilotI did a viewing with Ally Carberry in…
I did a viewing with Ally Carberry in South Ken and I couldn’t fault her. She was beyond knowledgeable, really listened to what I wanted and an asset to your team!
Jennifer · 12 May 2022
Agent replied · 6 February 2025
Thank you for the 5 stars!
★★★★★ 5/5
TrustpilotVery professional
Very professional. 10/10.
Jack · 28 June 2024
Agent replied · 6 February 2025
Hi Jack,Thank you for the great review.We wish you all the best.Kind regardsChestertons
★★★★★ 1/5
TrustpilotThe service from Margaret Pritchard of…
The service from Margaret Pritchard of this agency is terrible. When you pay the deposit and rent you can't contact anyone to resolve any issues.
Leo · 3 December 2024
★★★★★ 5/5
TrustpilotAmazing service from Kerri-Anne and…
Amazing service from Kerri-Anne and Emily on our search for our next property. They both were super efficient and extremely helpful. We can not thank them enough. Highly recommend them.
EB · 10 June 2022
Agent replied · 6 February 2025
Thank you very much for sharing your review!
★★★★★ 5/5
TrustpilotAll good with Chestertons
All good with Chestertons. Very kind and helpful, at least the elephant and castle area.
Miguel · 13 October 2023
Agent replied · 6 February 2025
Thank you so much for your feedback Miguel, we're happy to have helped!
★★★★★ 5/5
TrustpilotVery good experience
So happy with the professional service we received from Marine and Emily Rowland since years of our tenancy.
Cenk · 5 March 2025
★★★★★ 5/5
TrustpilotSuzan and Mitchell have made the move…
Suzan and Mitchell have made the move very smooth and stress free. Thank you!
Louis · 24 October 2023
Agent replied · 6 February 2025
Dear Louis,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotVery good service from beginning to…
Very good service from beginning to end. Fast reaction to requests for viewings, etc. Loved the honesty and enthusiasm from Molly and always with a smile!Thanks for all Lynne Pearson
Lynne · 21 April 2022
Agent replied · 6 February 2025
Thank you for taking the time to leave Molly such a wonderful review
★★★★★ 5/5
TrustpilotGreat customer service
Chestertons and Tamara Price have been fantastic through the whole process. Really responsive to questions and when support was needed and ultimately found us a perfect flat!
Consumer · 13 August 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotExcellent !
Excellent service from the Upper Richmond Road office with the very timely sale of my house. Rae in particular kept in regular contact and provided excellent advice throughout.
Jo · 11 June 2022
Agent replied · 6 February 2025
Thank you for sharing Jo!
★★★★★ 5/5
GoogleThanks to Daniel, Alex and Ashleigh we are now living in our dream apartment - we couldn't be happier!! 5 star service form the Kew team, Thank you!
Averil · 27 October 2016
★★★★★ 5/5
GoogleOur representative Daniel Killick Branch Director was very professional. Daniel worked effectively advertised my property, worked through issues with buyers and went on achieve our desired price point
Lewis · 27 October 2016
★★★★★ 5/5
TrustpilotThe Chestertons Property Management…
The Chestertons Property Management team (Vanessa Newman-Wright in particular) are highly professional and excellent problem solvers.
EJ · 5 March 2025
★★★★★ 5/5
TrustpilotReliable agent and good service.
Liyan · 2 April 2024
Agent replied · 6 February 2025
Hi Liyan, thank you for your feedback and wish you all the best for the future!
★★★★★ 5/5
TrustpilotPreya has done a great job with my…
Preya has done a great job with my property. Always professional and helpful.
Alan · 5 October 2023
Agent replied · 6 February 2025
Thanks for your review Alan, we'll make sure to pass this on to Preya!
★★★★★ 5/5
TrustpilotGreat service!
Tom H. from South ken help me find a flat this year and I love it. He was super responsive and the process was fairly painless (for once!)
Andreia · 12 May 2022
Agent replied · 6 February 2025
Thank you for taking the time to leave such a great review!
★★★★★ 5/5
TrustpilotThe entire Chestertons team was really…
The entire Chestertons team was really engaged and focused on finding me great tenants to rent my flat. They kept me fully informed and were very professional throughout.
Abbas · 7 May 2022
Agent replied · 6 February 2025
Thank you for sharing your experience Abbas!
★★★★★ 5/5
TrustpilotAmirah Elmahdy did a great job on the…
Amirah Elmahdy did a great job on the renewal process of a rental agreement - she was responsive and efficient throughout the process
Xavier · 27 November 2022
Agent replied · 6 February 2025
We're so pleased to hear how efficient Amirah was throughout the renewal process! Please do get in touch if you need any further assistance.
★★★★★ 4/5
TrustpilotGood quality tenant…
Chestertons found a good quality tenant quickly having used another agency for several months. And as usual they handled documentation with little fuss on my side.
Ryan · 28 July 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
Google"Great Service'" provided by Daniel Killick and his team member Michael. Excellent follow up of your enquiry. Highly recommend it!
Jareena · 26 October 2020
★★★★★ 5/5
GoogleHello,
I was looking for a new flar for moving via Chestertons Kew. My agent was Jasmine and believe me I was lucky to have her.
She is really professional, fast, flexible, responsible, actually the best agent in every way.
So if you need a new home I would recommend to choose Jasmine from Chestertons because she is the right person and the best in her work 😊😊😊
Elena · 26 October 2020
★★★★★ 5/5
TrustpilotExcellent service in finding new tenant.
The Chestertone team member- Charlie Ridge - acted promptly to find me a new. tenant. Excellent service and available whenever I needed to give instructions to him from abroad.
Amjad · 22 February 2022
Agent replied · 6 February 2025
Thank you for sharing your experience with Chestertons!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.