Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPrompt communication
Prompt communication, understanding attitude and always felt completely in the loop throughout the entire process - James Smith in particular made the whole process much easier ! Would definitely recommend
Jess · 8 November 2022
Agent replied · 6 February 2025
Dear Jess,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. James will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 5/5
TrustpilotVery good and efficient service from…
Very good and efficient service from Matt and Suzan on a recent letting. Would recommend.
David · 8 January 2024
Agent replied · 6 February 2025
Thank you so much for the review, we're really pleased you'd recommend the team!
★★★★★ 5/5
TrustpilotDawn, Knightsbridge office
Dawn in the Knightsbridge office is outstanding. She understands what you need and doesn't waste time showing you properties that aren't suitable. Her service, and professionalism are impeccable and her market knowledge impressive.
Margaret · 29 June 2022
Agent replied · 6 February 2025
Thank you so much for your review!
★★★★★ 5/5
TrustpilotVery professional and helpful.
Rishi · 1 August 2024
Agent replied · 6 February 2025
Thank you for the 5 star review Rishi
★★★★★ 5/5
TrustpilotReally great estate agents
Really great estate agents and very helpful to find our flat. Giancarlo, who my partner and I dealt with directly, has been super responsive and lovely! Thanks so much :)
Ella · 18 October 2022
Agent replied · 6 February 2025
We're so happy to hear what a great help Giancarlo has been. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotI have had the pleasure to work with…
I have had the pleasure to work with Chesterstons and in particular with Charlotte who has been incredibly professional and wonderfully supportive throughout the whole flat search process! Thank you so much! Warmest wishes and gratitude,Beata
Beata · 13 January 2022
Agent replied · 12 February 2025
Thank you for sharing Beata. We are really pleased to hear this.
★★★★★ 5/5
TrustpilotChestertons always finds great tenants
Chestertons always finds great tenants. Of particular note is their property management - great attention and involvement.
Florian · 7 November 2023
Agent replied · 6 February 2025
Hi Florian, thank you for your review. We're happy to hear that you've found some great tenants through us for your property. If you need anything else, please let us know.
★★★★★ 5/5
GoogleVery helpful, responsive and considerate, Daniel and his team provided an excellent and speedy service when asked to evaluate our property at short notice and followed up promptly with the necessary paperwork.
Sabina · 27 October 2017
★★★★★ 5/5
GoogleWe really appreciate all that Chestertons Kew have done to help St Luke's Church Kew. The staff have supported us for several years, by helping us to raise funds for the Church, as well as for charities such as the Avenue Club Kew, the Strathmore School and the Alzheimers Society.
A very friendly and supportive team, the staff at Chestertons Kew have gone out of their way to support our efforts with patience and skill.
It is always a pleasure to work with Daniel and the rest of the friendly team.
Al · 27 October 2017
★★★★★ 5/5
TrustpilotExcellent service from Jamie Walker to…
Excellent service from Jamie Walker to let our flat in W2. He gave us an accurate market assessment and found tenants quickly. The process from start to completion was very smooth. Highly recommended.
Richard · 25 May 2022
Agent replied · 6 February 2025
Thank you for your review Richard!
★★★★★ 5/5
GoogleChesterton's are an excellent organisation to deal with. In particular my review relates to the generous financial support they have provided in the community - to one of the local schools. I would also highlight that Chesterton's support a number of other local schools with fundraising and also sponsor other community, charity and not for profit initiatives. Their warm involvement and engagement with the local community is reflective of their general culture and ethos in their dealings - warm, welcoming and friendly.
Rachael · 27 October 2016
★★★★★ 5/5
GoogleDaniel, Alex and Josh have been a pleasure to deal with.
Looking for a move to Kew, I purchased a one bed flat with Daniel Killick, Branch Director. As it was my first property purchase I had endless questions, all of which Daniel answered without hesitation. The sale went through smoothly and Daniel even did some chasing up on his own time when there was a mix-up with the keys.
Unfortunately I had to move abroad for work so decided to rent the flat. The rental part was handed over to Alex Eady who was equally as helpful and managed to secure a fantastic tenant. A year and a half on everything is running like clockwork, and I still have the odd chat with Daniel and Alex to get a feel for the market.
On the mortgage side of things their in-house expert Josh walked me through the entire process start to finish, found me the best deals and even helped when I needed last minute adjustments to the amount I needed to borrow.
It’s really nice to deal with folks who you don’t feel are trying to chase a quick deal (a rarity in this industry). These guys are genuine, honest, and on top of their game.
W · 27 October 2016
★★★★★ 5/5
GoogleI am a conveyancing partner and come across hundreds of estate agents every year. I don't normally write reviews but I wanted to mention two worthy people. Daniel Killick and Zachary Scott of Chestertons in Kew. From the very beginning they were informative on pricing. Got it just right. Some agents overprice to get the deal and others who don't understand the local market price it too low. They were proactive too and chased other parties when they had to. They made the transaction very smooth and were also there to pick up my call or email. They were good at updating too when needed, without hassling. Spot on. Well done guys. Chestertons, these two are a credit to your brand.
Angelo · 27 October 2016
★★★★★ 5/5
GoogleI was introduced to the team here because they had sold all of the last 4 houses that had sold in the street even though they are not perceived to be local team being down in Kew instead of Brentford, where my house was. I had been on the market for a while with a more local agent but things didn't seem to be progressing so I looked to move after neighbour marketed their house through this team and sold all while my own sale remained in the doldrums.
All of the people that I met were very friendly and professional and I was kept informed of the progress of all viewings and potential buyers. They made my sale flow easily for me and it wasn't long before I had an offer that I was happy to accept.
I cannot recommend the Kew team of Chestertons highly enough.
Ken · 27 October 2016
★★★★★ 5/5
TrustpilotNiema Latif
Good communication flow, good responsiveness, good results
UMG · 17 May 2024
Agent replied · 8 February 2025
Hi there, thank you for taking the time to leave a review for Niema. Should you need anything else, please feel free to get back in touch. Best wishes!
★★★★★ 5/5
TrustpilotJust moved into a great flat in Barnes…
Just moved into a great flat in Barnes - Alex Wasey of Chestertons was super helpful - very efficient and professional.
Peter · 2 July 2023
Agent replied · 6 February 2025
Thank you for taking the time to leave a review, we hope you are very happy in your new home. Best wishes
★★★★★ 5/5
TrustpilotHaven’t had huge amounts of dealings…
Haven’t had huge amounts of dealings lately though everything seems to be going well. Many thanks
Charlotte · 6 November 2023
Agent replied · 6 February 2025
Thank you for the 5 stars Charlotte :)
★★★★★ 5/5
TrustpilotExcellent service from Vanessa
Toby · 5 July 2024
Agent replied · 12 February 2025
Hi Toby, thank you for your feedback, we're happy to hear you received excellent service from Vanessa. Best wishes!
★★★★★ 5/5
TrustpilotMyself and my flatmates were very…
Myself and my flatmates were very impressed with Tamara Price, she was very vigilant and listened to our needs. She was very easy to talk to was fast at replying.
Jessie · 12 August 2022
Agent replied · 6 February 2025
Thank you Jessie!
★★★★★ 5/5
TrustpilotAndy and Dawn have been amazing
Andy and Dawn have been amazing. Very professional, thoughtful for the client and considerate. Really great service they have provided to me to secure the rental and all the paperwork after.
Mike · 28 June 2022
Agent replied · 6 February 2025
Thanks for the 5 star review, so pleased to hear how helpful Andy and Dawn have been!
★★★★★ 5/5
TrustpilotTeam Chesterton's made everything so…
Team Chesterton's made everything so easy and I can't thank them enough for managing me so well too. Short term letting could have been so stressful, yet it's come and gone effortlessly.Thank youSam
Sam · 23 March 2022
Agent replied · 6 February 2025
Thank you for your review Sam! We are so pleased to hear how seamless your experience was.
★★★★★ 5/5
TrustpilotGreat dealings with Tamara Price
Great dealings with Tamara Price. Easy to communicate with and made the whole process very easy. Highly recommend
Robin · 6 September 2023
Agent replied · 6 February 2025
Hi Robin, thank you for sharing your experience with us. We'll make sure to pass your compliments on to Tamara and the team. Best wishes!
★★★★★ 4/5
TrustpilotYou can rely on Chestertons to deliver
Chestertons are the estate agents you can rely on - both in terms of quality properties to rent and service level the teams deliver. The teams know their stuff and are responsive.
Lorna · 6 May 2022
Agent replied · 6 February 2025
Thank you! We are so pleased to hear this!
★★★★★ 5/5
TrustpilotSuzan responded swiftly to all of our…
Suzan responded swiftly to all of our queries during our move-in process and was always happy to help
Ollie · 29 August 2023
Agent replied · 6 February 2025
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
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